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    Alibris

2024 SITEJABBER AWARD

Alibris

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Overview

Alibris has a rating of 4.7 stars from 93,509 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Alibris most frequently mention great prices, good price, and shopping experience. Alibris ranks 1st among Used Books sites.

  • Service
    675
  • Value
    7687
  • Shipping
    7676
  • Quality
    7675

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 93%
Positive
17,776
Neutral
801
Negative
535
View ratings trends
30
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How would you rate Alibris?

Reviews (93,509)

Rating

Timeframe

Other

Reviews that mention popular keywords

shopping experience (1122) web site (349) use site (212) credit card (496) billing address (202) coupon code (244) shopping cart (178) email address (83)
Thumbnail of user dougp569
TW
1 review
0 helpful votes
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June 16th, 2024
Verified purchase

I don't like that my order was cancelled after I placed it. Please consider dropping this vendor.

Date of experience: June 6, 2024

Thumbnail of user joyh468
Wisconsin
1 review
0 helpful votes
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May 9th, 2024
Verified purchase

Easy to use site. Able to find books not found elsewhere. Easy to save shipping costs under one seller

Date of experience: April 29, 2024

Thumbnail of user dickm54
Alaska
1 review
0 helpful votes
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March 3rd, 2022
Verified purchase
• Updated review

This is more about my LAST buying experience (of "A Fine Romance"); the USPS said they delivered it, but it never showed. So lousy lat time, and waiting to see this time.

Reason I chose this business:

Benn coming to you for decades.

Date of experience: February 1, 2022

As usual, I found exactly what I was looking for within...
December 12th, 2021
Verified purchase
• Previous review

As usual, I found exactly what I was looking for within minutes.

Date of experience: December 12, 2021

Thumbnail of user constancec250
New Mexico
1 review
0 helpful votes
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June 29th, 2024
Verified purchase

I would much rather not have to set up an account, but felt I was pressed to do it.

Date of experience: June 19, 2024

Thumbnail of user lindal4048
New Jersey
1 review
0 helpful votes
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January 16th, 2024
Verified purchase

All the book stores I have ordered from through your site have been wonderful and provides great products

Reason I chose this business:

Past orders went well

Date of experience: January 16, 2024

Thumbnail of user tanad6
Texas
1 review
0 helpful votes
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January 16th, 2024
Verified purchase
• Updated review

This is my "go-to" online bookstore. Always first class service, and they always have what I'm looking for!

Date of experience: January 16, 2024

My go-to source for used books!
February 5th, 2022
Verified purchase
• Previous review
Reason I chose this business:

Alibris always has the books I am interested in from the widest array of worldwide sellers at the best prices!

Date of experience: February 5, 2022

Always great service
April 19th, 2021
Verified purchase
• Previous review

Always great service. This is my go-to online bookstore.

Reason I chose this business:

Repeat customer

Date of experience: April 19, 2021

Thumbnail of user madhurak1
Georgia
1 review
0 helpful votes
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January 14th, 2024
Verified purchase

A huge variety of selection and easy to choose seller with specific details made my shopping very easy!

Reason I chose this business:

Had ordered yesterday via a google search, so wanted to check out the website and the selection

Date of experience: January 14, 2024

Thumbnail of user deedeer18
Utah
1 review
0 helpful votes
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June 30th, 2024
Verified purchase

I've always received books in very good condition and in a short time frame.A good place to shop.

Reason I chose this business:

Long time customer.

Value
Shipping
Quality

Date of experience: June 20, 2024

Thumbnail of user chanellea5
California
1 review
0 helpful votes
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July 25th, 2022
Verified purchase

Alibris has a wide range of selections and has already been really, really helpful for me in the short time I've had my account. Thank you.

Date of experience: July 25, 2022

Thumbnail of user kennethr952
Virginia
1 review
0 helpful votes
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March 30th, 2023
Verified purchase

The site advertises free shipping for orders over $35 which is not the case. Don't waste your time selecting book unless you plan on paying shipping.

Reason I chose this business:

Alibris appeared to be the low price provider for some books, but after they changed me for shipping for my order, which was over $50, even though their site states that orders over $35 would receive free shipping. Wouldn’t use them again.

* Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: February 28, 2023

Thumbnail of user labornm
Virginia
2 reviews
0 helpful votes
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February 7th, 2021
Verified purchase

I am pleased with all of my purchases so far. Books have arrived in described condition and I love that I can use PayPal for purchasing.

Reason I chose this business:

Looking for alternatives to Amazon and Barnes and Nobles

Date of experience: February 7, 2021

Thumbnail of user allisonn28
Oregon
3 reviews
0 helpful votes
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July 12th, 2023
Verified purchase

I like how many options are here and all the different places material is sourced from. I would however like to see copyright dates more easily.

Reason I chose this business:

I believe this supports independent booksellers and not Amazon

Date of experience: July 12, 2023

Thumbnail of user anned574
New Jersey
1 review
0 helpful votes
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December 13th, 2022
Verified purchase

Alibris always has what I'm looking for at a price I'm happy to pay. The "best deal" feature is nice, and the coupons help reduce costs.

Reason I chose this business:

I always do.

Date of experience: December 13, 2022

Thumbnail of user janets1135
Illinois
1 review
0 helpful votes
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February 9th, 2021
Verified purchase

So far I have gotten my books in a timely manner except one I ordered in Dec. They had to reship as it evidently got lost.

Reason I chose this business:

Cost was low

Date of experience: February 9, 2021

Thumbnail of user lokeswaram
Wisconsin
1 review
0 helpful votes
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July 29th, 2021
Verified purchase

The payment experience is horrible. There is no way to remove my old credit card and every time it is getting charged without clicking on submit.

* Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: June 29, 2021

Thumbnail of user kristas236
Colorado
1 review
0 helpful votes
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October 20th, 2023
Verified purchase

Site was easy to use
Minimal info needed to process purchase- quick and easy.
Found all 3 titles I desired at low prices. Thanks. Colorado purchaser

Reason I chose this business:

Titles desired, great prices, previous ordering.

Date of experience: October 20, 2023

Thumbnail of user billwassermanl
New York
2 reviews
0 helpful votes
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December 30th, 2022
Verified purchase

It was quite easy to locate a book I wanted. Search results were broken down between "Used" and "New". Prices were ascending from low to high.

Reason I chose this business:

Google search for a site like "Fetchbook" which appears to have disappeared.

Date of experience: December 30, 2022

Thumbnail of user katherinem642
New York
1 review
0 helpful votes
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February 19th, 2022
Verified purchase
• Updated review

I found almost what I wanted, frustrating to click on a page for 2020 version of both of these, then all available copies are 2019 edition.

Reason I chose this business:

It's my first choice for online book buying.

Date of experience: February 19, 2022

It would be better if the shipping options were better
February 8th, 2022
Verified purchase
• Previous review
Reason I chose this business:

I usually do.

Date of experience: January 9, 2022

Found the book I wanted quickly and at a good price
September 22nd, 2021
Verified purchase
• Previous review
Reason I chose this business:

I choose Alibris first when purchasing books online.

Date of experience: September 22, 2021

Thumbnail of user pamw378
Virginia
1 review
0 helpful votes
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October 10th, 2021
Verified purchase

My husband sold books with you before he passed away in 2014. I still have so many and wish I knew what to do with them.

Date of experience: October 10, 2021

Thumbnail of user kayp179
Tennessee
1 review
0 helpful votes
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December 7th, 2021
Verified purchase

I have ordered many, many books from Alibris since being at home due to the Pandemic during this past year and have had very good service.

Date of experience: December 7, 2021

Thumbnail of user marcias468
Massachusetts
1 review
0 helpful votes
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June 27th, 2023
Verified purchase

I had been looking for some trombone music on anything but vinyl and found several CD's on your site. I am thrilled. Bought two to start.

Reason I chose this business:

I recommend your site to many people since I work for a large online Christian book seller who sells lots of accompaniments CD’s, gifts, etc but not used products or out of date items. Thank you! Your prices often beat eBay prices as well so why not, eh?

Date of experience: June 27, 2023

Thumbnail of user jt472
GB
2 reviews
0 helpful votes
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July 30th, 2021
Verified purchase

Never had a problem with Alibris, in fact the opposite is true. Always one of the first places I look for a good book to purchase!

Date of experience: July 30, 2021

Thumbnail of user claudiab450
New York
1 review
0 helpful votes
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January 28th, 2023
Verified purchase

So far so good.
In the past, I have ordered some things that never arrive so hopefully it is no longer an issue with your company

Reason I chose this business:

To avoid buying from Amazon

Date of experience: January 28, 2023

Thumbnail of user sandrag1857
California
1 review
0 helpful votes
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October 27th, 2021
Verified purchase

I always shop Alibis when I want rare or hard-to-find books. I've been shopping with Alibis for more than 25 years and never had a problem.

Date of experience: October 27, 2021

Thumbnail of user susanh3318
Wisconsin
1 review
0 helpful votes
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August 15th, 2022
Verified purchase

Your shipping costs for a paper back book at 4$ and something is too much. Probably won't buy with you again for that reason. Thank you.

Reason I chose this business:

Had a cheaper used book

* Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: July 16, 2022

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From the business

We love browsing books, drinking coffee, and talking with people who love good stories.

Business History

Born from Interloc, a database for proffesional booksellers, Alibris has spent over two decades connecting book lovers to book sellers. It's the premier marketplace for textbooks, used books and rare, out-of-print books and supports countless small booksellers across the country. With over 270 million books, Alibris has something for you.

Company Representative

Thumbnail of user mikef1003
Mike F.
Director of Client Services
Typically responds within 2 days

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