Sitejabber Website Reviews and Complaints
  • Bookmark

    Alibris

2024 SITEJABBER AWARD

Alibris

Write a Review

Overview

Alibris has a rating of 4.7 stars from 93,496 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Alibris most frequently mention great prices, good price, and shopping experience. Alibris ranks 1st among Used Books sites.

  • Service
    675
  • Value
    7683
  • Shipping
    7672
  • Quality
    7671

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 93%
Positive
17,768
Neutral
801
Negative
537
View ratings trends
30
See all photos
How would you rate Alibris?

Reviews (93,496)

Rating

Timeframe

Other

Reviews that mention popular keywords

shopping experience (1122) web site (349) use site (212) credit card (496) billing address (202) coupon code (244) shopping cart (178) email address (83)
Thumbnail of user jenniferm6165
California
1 review
0 helpful votes
  • Send Message
July 2nd, 2024
Verified purchase

Well it was nice and easy placing the order we will see how they do on time?
Thank You!

Reason I chose this business:

I was spending time on my phone and I got led here.

Date of experience: June 22, 2024

Thumbnail of user michaels12374
California
1 review
0 helpful votes
  • Send Message
January 12th, 2024
Verified purchase

You would get a five if it was easier to take advantage of your deals. You sent me an email for "$10 off" but no easy way to collect on it.

Reason I chose this business:

I love it for old books.

Date of experience: January 12, 2024

Thumbnail of user imkej
Canada
1 review
0 helpful votes
  • Send Message
July 2nd, 2024
Verified purchase
• Updated review

Straightforward, clean interface. Array of books on offer is good.

Reason I chose this business:

Best price for used book I sought

Date of experience: June 22, 2024

Fast, reliable
May 20th, 2024
Verified purchase
• Previous review

Date of experience: May 10, 2024

Thumbnail of user thomasg2742
New York
1 review
0 helpful votes
  • Send Message
July 2nd, 2024
Verified purchase

Great price and condition. The wait was well worth it. I would order from Alibris definitely again.

Reason I chose this business:

From my appraisal job, I used Alibris a lot for comparisons.

Value
Shipping
Quality

Date of experience: June 22, 2024

Thumbnail of user robertc4153
Virginia
1 review
0 helpful votes
  • Send Message
June 20th, 2024
Verified purchase
• Updated review

All good. I should remember to look here first. Grateful for the prices and the quality.

Reason I chose this business:

Never a disappointment with Alibris. Solid.

Value
Shipping
Quality

Date of experience: June 10, 2024

Good price, easy checkout
February 28th, 2024
Verified purchase
• Previous review

Date of experience: February 28, 2024

Great price
August 10th, 2023
Verified purchase
• Previous review
Reason I chose this business:

Looking past Amazon

Date of experience: August 10, 2023

Easy password retrieval
May 29th, 2023
Verified purchase
• Previous review
Reason I chose this business:

Could’ve find on amazon

Date of experience: May 29, 2023

No hassle
February 11th, 2023
Verified purchase
• Previous review

No hassle. Thanks.

Reason I chose this business:

Comparison shopping

Date of experience: February 11, 2023

Easy and successful
December 17th, 2022
Verified purchase
• Previous review

Date of experience: December 17, 2022

Fast and easy
December 11th, 2022
Verified purchase
• Previous review
Reason I chose this business:

Good experience in the past

Date of experience: December 11, 2022

Good price
October 22nd, 2021
Verified purchase
• Previous review

Date of experience: October 22, 2021

Good price
May 9th, 2021
Verified purchase
• Previous review

Good price. Great product.

Reason I chose this business:

Searching for copy at a good price

Date of experience: May 9, 2021

Thumbnail of user brookem413
Texas
1 review
0 helpful votes
  • Send Message
January 26th, 2024
Verified purchase

So far, so good. I just hope it comes in on time because I'll really need it for this class. I'm crying inside a little.

Reason I chose this business:

I saw this website that had used books. Now I don't know about others, but I need to save my coins, and I love that this site gave me the chance to d0 it.

Date of experience: January 26, 2024

Thumbnail of user maryn2029
Washington
1 review
0 helpful votes
  • Send Message
June 20th, 2024
Verified purchase

Easy to navigate web site, great selection and excellent customer service made my choice very easy.

Reason I chose this business:

Alibris is established and had the title I had been looking for.

Value
Shipping
Quality

Date of experience: June 10, 2024

Thumbnail of user sarahn196
California
5 reviews
0 helpful votes
  • Send Message
May 7th, 2024
Verified purchase
• Updated review

This website enables me to order print books that are out of print or otherwise difficult to obtain.

Reason I chose this business:

Because they have the books I want.

Value
Shipping
Quality

Date of experience: April 24, 2024

Easy to find books
May 1st, 2024
Verified purchase
• Previous review
Reason I chose this business:

Amazon doesn’t carry legitimate books, but Alibris does.

Date of experience: April 21, 2024

Great resource and prices
September 8th, 2023
Verified purchase
• Previous review
Reason I chose this business:

This is the only site where I can locate hard to find books.

Date of experience: September 8, 2023

I am always able to find that for which I am searching
June 20th, 2023
Verified purchase
• Previous review

I am always able to find that for which I am searching. Great site!

Reason I chose this business:

I knew they would have what I needed.

Date of experience: June 20, 2023

Thumbnail of user bettys1304
Massachusetts
1 review
0 helpful votes
  • Send Message
February 22nd, 2023
Verified purchase

Once 'Free Shipping' was reached, I thought I would not be charged shipping for additional books ordered. That wasn't the case so I removed the additional books I planned to purchase.

Reason I chose this business:

I needed to purchase a book for an upcoming book study. Alibris had the book, plus I had a $4 coupon.

Date of experience: February 22, 2023

Thumbnail of user eliasj43
Washington
1 review
0 helpful votes
  • Send Message
June 30th, 2024
Verified purchase

I was so excited to find this book at the price I did, and the shipping was very fast. Thank you.

Reason I chose this business:

Alibris had the best price

Value
Shipping
Quality

Date of experience: June 20, 2024

Thumbnail of user kevinj900
New York
2 reviews
0 helpful votes
  • Send Message
June 29th, 2024
Verified purchase
• Updated review

Able to find all books sought- easily sequenced information re: context of books

Date of experience: June 19, 2024

Web site getting difficult to manage use often
December 1st, 2023
Verified purchase
• Previous review

Date of experience: December 1, 2023

Easily followed process of determining which books...
February 18th, 2023
Verified purchase
• Previous review

Easily followed process of determining which books to choose

Reason I chose this business:

Experienced member

Date of experience: February 18, 2023

Trouble going back into books and authors after purchasing
July 26th, 2022
Verified purchase
• Previous review

Trouble going back into books and authors after purchasing. Sent me back to just finished page

Reason I chose this business:

Used before

Date of experience: June 26, 2022

Very well organized site easy to use
December 24th, 2021
Verified purchase
• Previous review
Reason I chose this business:

Repeat user

Date of experience: December 24, 2021

Very good thorough process involved but navigable
December 6th, 2021
Verified purchase
• Previous review
Reason I chose this business:

Used before

Date of experience: December 6, 2021

Thumbnail of user ruthy660
Florida
1 review
0 helpful votes
  • Send Message
June 29th, 2024
Verified purchase

Appreciate you had the books I was seeking. You have a great selection

Reason I chose this business:

You had the books!

Date of experience: June 19, 2024

Thumbnail of user margareth1811
Minnesota
2 reviews
0 helpful votes
  • Send Message
November 30th, 2023
Verified purchase

Had to fill out order three times as it wasn't saved the first time since hadn't logged in, the second time it disappeared as trying to update password as wouldn't allow me to be a guest.

* Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: November 6, 2023

Thumbnail of user johnc12092
Missouri
1 review
0 helpful votes
  • Send Message
June 30th, 2024
Verified purchase

So far, so good. Looking forward to receiving the item so t
I can rebuild my truck.

Reason I chose this business:

You had the trade paperback I need at a fair price.

Date of experience: June 20, 2024

Thumbnail of user janetp1300
Connecticut
1 review
0 helpful votes
  • Send Message
December 6th, 2022
Verified purchase

Easy to find and navigate site. Wished the THANKS code for setting up an account would have provided some discount no matter what I purchased, but, still okay.

Reason I chose this business:

Saw an item here that was not available at a reasonable price elsewhere. My husband is an author and educator and has been happy with Alibris in the past.

Date of experience: December 6, 2022

Thumbnail of user kevinb3327
Texas
2 reviews
0 helpful votes
  • Send Message
July 1st, 2024
Verified purchase
• Updated review

Easy shopping, easy ordering, (trying to meet the character requirement)

Reason I chose this business:

Cheaper than Amazon

Date of experience: June 21, 2024

Good experience
June 17th, 2024
Verified purchase
• Previous review

Easy to order, good prices and free shipping on some items. Good selection

Reason I chose this business:

Prefer cheaper, used books

Value
Shipping
Quality

Date of experience: June 7, 2024

Easy to order
June 11th, 2023
Verified purchase
• Previous review
Reason I chose this business:

Looking for used books

Date of experience: June 11, 2023

Thumbnail of user suzannes1189
Pennsylvania
1 review
0 helpful votes
  • Send Message
May 7th, 2024
Verified purchase
• Updated review

Order was pending for over three weeks, package then spent five days in Nevada. From order to delivery was thirty days.

* Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Value
Shipping
Quality

Date of experience: April 25, 2024

Lots of titles to choose from
November 19th, 2023
Verified purchase
• Previous review
Reason I chose this business:

Free shipping offer

Date of experience: November 19, 2023

Thumbnail of user catalinav2
Colorado
1 review
0 helpful votes
  • Send Message
November 29th, 2023
Verified purchase

I was able to purchase the third or fourth listing, the others, though advertised, were no longer available.

Date of experience: November 22, 2023

Thumbnail of user itzels9
Hawaii
1 review
0 helpful votes
  • Send Message
April 26th, 2024
Verified purchase

Delivery time was a little long, but it was worth the wait. Love my book and will cherish it forever!

Reason I chose this business:

I <3 second hand!

Value
Shipping
Quality

Date of experience: April 16, 2024

Thumbnail of user sandray801
North Carolina
1 review
0 helpful votes
  • Send Message
January 14th, 2024
Verified purchase

A very pleasant shopping experience,search what I want,choice of new or used and go right to checkout which took a few minutes since I moved

Reason I chose this business:

Saving money and I've done business before

Date of experience: January 14, 2024

Thumbnail of user barbarah3231
Pennsylvania
1 review
0 helpful votes
  • Send Message
January 21st, 2024
Verified purchase

I placed this order in early January. I just saw today that my order was cancelled and money refunded with no explanation. So I'm reordering.

Date of experience: January 14, 2024

Thumbnail of user josephb1411
Tennessee
2 reviews
0 helpful votes
  • Send Message
November 15th, 2023
Verified purchase

I love the variety of books and the many options (condition, edition, price, seller) for any given book.

Reason I chose this business:

You have books that I cannot find elsewhere.

Date of experience: November 15, 2023

Thumbnail of user dennisn227
Pennsylvania
1 review
0 helpful votes
  • Send Message
February 6th, 2022
Verified purchase

I've purchased several books through Alibris and have been very happy with there service and speed of delivery.

Reason I chose this business:

I've used Alibris for so long I can't remember the reason for using them.

Date of experience: February 6, 2022

Thumbnail of user arminn10
Florida
1 review
0 helpful votes
  • Send Message
February 11th, 2023
Verified purchase

Why am I paying multiple shipping expenses if I'm ordering from one seller shipping to the same address?

Reason I chose this business:

It was a mistake!

* Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: January 12, 2023

Thumbnail of user charless2272
Ohio
1 review
0 helpful votes
  • Send Message
January 21st, 2022
Verified purchase

Always a quick and easy shopping experience, and generally find whatever I'm looking for at any given time

Reason I chose this business:

Basically my go to place for buying books

Date of experience: January 21, 2022

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

We love browsing books, drinking coffee, and talking with people who love good stories.

Business History

Born from Interloc, a database for proffesional booksellers, Alibris has spent over two decades connecting book lovers to book sellers. It's the premier marketplace for textbooks, used books and rare, out-of-print books and supports countless small booksellers across the country. With over 270 million books, Alibris has something for you.

Company Representative

Thumbnail of user mikef1003
Mike F.
Director of Client Services
Typically responds within 2 days

How do I know I can trust these reviews about Alibris?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Alibris?