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    Alibris

2024 SITEJABBER AWARD

Alibris

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Overview

Alibris has a rating of 4.7 stars from 93,444 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Alibris most frequently mention great prices, good price, and shopping experience. Alibris ranks 1st among Used Books sites.

  • Service
    672
  • Value
    7652
  • Shipping
    7641
  • Quality
    7640

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 93%
Positive
17,779
Neutral
799
Negative
539
View ratings trends
30
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How would you rate Alibris?

Reviews (93,444)

Rating

Timeframe

Other

Reviews that mention popular keywords

shopping experience (1122) web site (349) use site (212) credit card (495) billing address (202) coupon code (244) shopping cart (178) email address (83)
Thumbnail of user pejvakf
Arizona
1 review
0 helpful votes
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July 31st, 2021
Verified purchase

First time user! Found what I was looking for and checkout was a breeze! Now it's just a waiting game… hoping alibris/seller comes through!

Reason I chose this business:

They had what I was looking for :)

Date of experience: July 31, 2021

Thumbnail of user laural1230
Nebraska
1 review
0 helpful votes
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April 28th, 2022
Verified purchase
• Updated review

Please try to make certain all my items actually arrive this time. Since I apparently have no recourse to resolve items which do not.

Reason I chose this business:

I'm wondering myself.

Date of experience: March 29, 2022

Never any problem Alibris did not promptly resolve
February 24th, 2022
Verified purchase
• Previous review
Reason I chose this business:

Where else can one find all this?

Date of experience: February 24, 2022

Thank you for promptly clearing up the recent issue...
February 4th, 2022
Verified purchase
• Previous review

Thank you for promptly clearing up the recent issue with a lost order. You're doing great.

Reason I chose this business:

Past experience.

Date of experience: February 4, 2022

Building my dream library, thanks to Alibris!
November 13th, 2021
Verified purchase
• Previous review
Reason I chose this business:

Past experience

Date of experience: November 13, 2021

You guys are great!
October 16th, 2021
Verified purchase
• Previous review
Reason I chose this business:

Positive past experience.

Date of experience: October 16, 2021

Super good!
April 2nd, 2021
Verified purchase
• Previous review

Date of experience: April 2, 2021

Thumbnail of user idontt2
Illinois
1 review
4 helpful votes
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February 2nd, 2022
Verified purchase

I have never had a problem buying from Alibris. Everything is in the condition I expect, things ship when it sellers say they'll ship.

Reason I chose this business:

I prefer buying used books if possible. These are good quality for the price.

Date of experience: February 2, 2022

Thumbnail of user kathrynk247
Oregon
1 review
0 helpful votes
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September 18th, 2021
Verified purchase

Super quick and easy to use, and very affordable text books. Just ordered so hopefully the book arrives on time and in good condition.

Date of experience: September 18, 2021

Thumbnail of user rebeccaw1245
Washington
1 review
0 helpful votes
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October 18th, 2021
Verified purchase

I think your shipping rates for a book and a DVD are out of line. Could you please send at media or book Rate?

Reason I chose this business:

An online search found the DVD that I was hoping to purchase and send to my sister-in-law who loves chickens.

Date of experience: September 18, 2021

Thumbnail of user elizabetho1029
North Carolina
1 review
0 helpful votes
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March 3rd, 2023
Verified purchase

There was no place to put my coupon. So I've had to check out twice now to without getting the advertised discount. Not cool.

Reason I chose this business:

You had the books I was looking for.

Date of experience: February 1, 2023

Thumbnail of user mauraz6
Washington
1 review
0 helpful votes
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June 4th, 2023
Verified purchase

I entered a password but I can't tell whether an account was created for me; I expected confirmation. Second attempt had the same (non)-result..

Reason I chose this business:

Lowest price for what I wanted.

Date of experience: June 4, 2023

Thumbnail of user tedd220
Oregon
1 review
0 helpful votes
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July 31st, 2023
Verified purchase

Great descriptions on used books, great prices as well. New books also priced nicely in comparison to places like B & N and Walmart.

Reason I chose this business:

Looking for bargain priced books

Date of experience: July 31, 2023

Thumbnail of user elanas21
Washington
1 review
0 helpful votes
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September 20th, 2021
Verified purchase

Very easy to join! Hope ice cream recipes are great! Do you need an ic3 cream maker or can you use zip loc bags?

Reason I chose this business:

Ice cream recipes

Date of experience: September 20, 2021

Thumbnail of user yvettes146
Georgia
1 review
0 helpful votes
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July 6th, 2021
Verified purchase

First time ordering. Was a little surprised at the extra charges of shipping ($3.99 per book) and tax at the end, unlike Amazon Prime.

Reason I chose this business:

Friend referral. Child starting high school in private school this Fall. Looking for discounted books.

Date of experience: July 6, 2021

Thumbnail of user deborav19
Texas
1 review
0 helpful votes
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March 4th, 2023
Verified purchase

Very easy to look up books, see a selection of what is available and by price and shipping fees. Easy checkout. Will use again

Reason I chose this business:

Price of book that I was wanting. Even cheaper then Amazon.

Date of experience: March 4, 2023

Thumbnail of user danielm3092
New York
1 review
0 helpful votes
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November 10th, 2022
Verified purchase
• Updated review

I have always found the book(s) that I am looking for and your website is very easy to navigate from searching to checking out

Reason I chose this business:

It is a premier bookseller

Date of experience: November 10, 2022

It could not get much easier
December 21st, 2021
Verified purchase
• Previous review

It could not get much easier. Very straight forward process. A top flight operation for sure.

Reason I chose this business:

Because if you do not have it, it does not exist.

Date of experience: December 21, 2021

Thumbnail of user beverlys498
Nebraska
1 review
0 helpful votes
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December 14th, 2021
Verified purchase
• Updated review

I have been so pleased with the savings and the promptness of deliveries. I am glad that a dear friend told me about Alibris!

Reason I chose this business:

Lower prices than I can find in other prices.

Date of experience: December 14, 2021

Very user friendly and great prices!
July 12th, 2021
Verified purchase
• Previous review
Reason I chose this business:

Referral from a freind.

Date of experience: July 12, 2021

Thumbnail of user ricky58
California
1 review
0 helpful votes
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May 5th, 2021
Verified purchase

Getting the "promo" discount is confusing. I gave up on trying to get the "free" shipping or "$4" promo discount "Blossom".: where was it?

Reason I chose this business:

Ordered from it before. I don’t like buying from Amazon.

Date of experience: April 5, 2021

Thumbnail of user tashah129
Nevada
1 review
0 helpful votes
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May 24th, 2022
Verified purchase

I cannot find these 3 books anywhere else and I work in a book store and have Amazon prime so this was really nice

Reason I chose this business:

The only place I could find these 3 books

Date of experience: May 24, 2022

Thumbnail of user ms1165
Utah
1 review
0 helpful votes
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August 1st, 2023
Verified purchase
• Updated review

Search is a strange experience because algorithms are stupid, relying on words instead of meanings. AI, in other words, is never going to happen.

Reason I chose this business:

Long happy history

Date of experience: August 1, 2023

Need better interface
January 12th, 2023
Verified purchase
• Previous review

Need better interface. I could not return to shopping after one book!

Date of experience: December 13, 2022

Clear
August 13th, 2022
Verified purchase
• Previous review

Clear - why do I have to use ten characters?

Reason I chose this business:

I always do

Date of experience: August 13, 2022

Good search software
February 23rd, 2021
Verified purchase
• Previous review
Reason I chose this business:

Always my first choice.

Date of experience: February 23, 2021

Thumbnail of user patriciak1258
Missouri
1 review
0 helpful votes
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September 23rd, 2021
Verified purchase

This is a very easy site to search, and I almost always find what I want. Very pleased with the fast shipping as well.

Reason I chose this business:

I discovered Alibris years ago, and I have ordered many times over the years.

Date of experience: September 23, 2021

Thumbnail of user richardf2081
California
1 review
0 helpful votes
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February 5th, 2023
Verified purchase

Your payment page sucks took over 5 tries to finally succeed! Wont take card No, Keeps timing out, had to start over from beginning

* Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: January 6, 2023

Thumbnail of user lindam4275
Virginia
1 review
0 helpful votes
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May 23rd, 2022
Verified purchase

It's easy enough and you beat the Amazon price by a bit. I just hope it isn't a long wait. Amazon is super quick.

Reason I chose this business:

I am trying to not give my business to Amazon and you had the book I wanted.

Date of experience: May 23, 2022

Thumbnail of user melindah309
California
1 review
0 helpful votes
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August 29th, 2022
Verified purchase

It was a bit challenging figuring out at what point in the order I could upgrade the shipping. Otherwise the purchase went very smoothly!

Reason I chose this business:

Found the book I was looking for

Date of experience: August 29, 2022

Thumbnail of user carlb631
New Jersey
1 review
0 helpful votes
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March 5th, 2022
Verified purchase

Variety of choices and good quality. Prices seem reasonable. First time using this site but it is a simple and easy to navigate site.

Reason I chose this business:

I looked at other sites selling the same item. I just simply settled on Alibris by chance with no real reason. Worked it that the item I was looking for was priced the same as the other sites.

Date of experience: March 5, 2022

Thumbnail of user jeannel478
Alabama
1 review
0 helpful votes
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December 29th, 2022
Verified purchase
• Updated review

Shipping costs are out of this world! You do carry a larger variety of merchandise than other discount books online. Thank you for that.

Reason I chose this business:

Had all I was looking for

Date of experience: November 29, 2022

Fun, easy wish shipping were not so much
October 11th, 2022
Verified purchase
• Previous review

Fun, easy
Wish shipping were not so much

Date of experience: October 11, 2022

Thumbnail of user laurelh99
Oregon
1 review
0 helpful votes
  • Send Message
August 20th, 2023
Verified purchase
• Updated review

I was delighted to find the updated payment so easily accessed. Also, I've always found Alibris to be an excellent book source. Thanks, Alibris!

Reason I chose this business:

Because it serves me book needs well.

Date of experience: August 20, 2023

Always good service
June 19th, 2023
Verified purchase
• Previous review
Reason I chose this business:

Alibris is reliable. Have used Alibris for years.

Date of experience: June 19, 2023

Ordering my book was easy and quick
May 17th, 2022
Verified purchase
• Previous review

Ordering my book was easy and quick. Was easier than when I ordered in previous years.

Reason I chose this business:

I chose Alibris because I saw that it had books that I wanted at prices that were very affordable.

Date of experience: May 17, 2022

Alibris processed my order quickly and efficiently
April 29th, 2022
Verified purchase
• Previous review

Alibris processed my order quickly and efficiently. I've purchased several books from Alibris. It's always been a good experience.

Reason I chose this business:

Familiarity.

Date of experience: April 29, 2022

Thumbnail of user ralphs535
Pennsylvania
1 review
0 helpful votes
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January 29th, 2023
Verified purchase
• Updated review

Just received my last order (it was my first with your firm) and the used books were great. Hope this order is as good..

Reason I chose this business:

Because last order was very good and prices were reasonable. But shipping was a bit high. Getting close to where I would just buy the books new at local vendor.

Date of experience: January 29, 2023

Ok but I am getting 3 books from same vendor and paying...
January 14th, 2023
Verified purchase
• Previous review

Ok but I am getting 3 books from same vendor and paying 3 shipping charges. I would think that is much higher than if the 3 were sent together.

Reason I chose this business:

Good price.

Date of experience: January 14, 2023

Thumbnail of user bobbiel97
Illinois
1 review
0 helpful votes
  • Send Message
September 16th, 2023
Verified purchase

Easy to search for what I needed, fast checkout process. Have bought from you for years and will continue to do so! Thanks much.

Reason I chose this business:

Returning satisfied customer

Date of experience: September 16, 2023

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From the business

We love browsing books, drinking coffee, and talking with people who love good stories.

Business History

Born from Interloc, a database for proffesional booksellers, Alibris has spent over two decades connecting book lovers to book sellers. It's the premier marketplace for textbooks, used books and rare, out-of-print books and supports countless small booksellers across the country. With over 270 million books, Alibris has something for you.

Company Representative

Thumbnail of user mikef1003
Mike F.
Director of Client Services
Typically responds within 2 days

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