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    Alibris

2024 SITEJABBER AWARD

Alibris

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Overview

Alibris has a rating of 4.7 stars from 93,423 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Alibris most frequently mention great prices, good price, and shopping experience. Alibris ranks 1st among Used Books sites.

  • Service
    671
  • Value
    7638
  • Shipping
    7627
  • Quality
    7626

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 93%
Positive
17,786
Neutral
795
Negative
540
View ratings trends
30
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How would you rate Alibris?

Reviews (93,423)

Rating

Timeframe

Other

Reviews that mention popular keywords

shopping experience (1122) web site (349) use site (212) credit card (495) billing address (202) coupon code (244) shopping cart (178) email address (83)
Thumbnail of user barbaram2258
Alaska
1 review
0 helpful votes
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November 19th, 2021
Verified purchase

Disappointed that every time I needed to change some information on a form the form dropped my Chg card info. Exasperating.

Date of experience: October 20, 2021

Thumbnail of user brianm2953
Michigan
1 review
0 helpful votes
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April 26th, 2022
Verified purchase

My shopping experience today was excellent. I found the books that I wanted at great prices & availability. Thanks Alibris! MrMichmac

Reason I chose this business:

It is my go to site to buy used or new books.

Date of experience: April 26, 2022

Thumbnail of user regism15
California
1 review
0 helpful votes
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April 2nd, 2024
Verified purchase
• Updated review

I'm very pleased and grateful for Alibris with the selection of books I made, their condition and their prices…thank you

Reason I chose this business:

Prices are much better than your competitors

Value
Shipping
Quality

Date of experience: March 23, 2024

Your minimum requirement of $50 is too high
March 12th, 2024
Verified purchase
• Previous review

Your minimum requirement of $50 is too high. I'm on SSI and funds are very limited to pay full shipping prices

Reason I chose this business:

Prices are much better than your competitors

* Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: March 2, 2024

Thumbnail of user elainew404
North Carolina
1 review
0 helpful votes
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February 2nd, 2023
Verified purchase
• Updated review

Very unfriendly website! I've been a customer for a long time but my password wasn't recognized. Had to start from beginning.

* Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: January 3, 2023

Was a returning customer!
April 3rd, 2022
Verified purchase
• Previous review

Was a returning customer!
Very very confusing website.

Reason I chose this business:

Always a better price!

* Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: March 4, 2022

Thumbnail of user dorothyw614
New York
2 reviews
0 helpful votes
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August 13th, 2022
Verified purchase

Second time ordering a book was not disappointed the first time so I am going to be using Albris more often

Reason I chose this business:

Easy to find what I need

Date of experience: July 14, 2022

Thumbnail of user jamesr2723
Texas
1 review
0 helpful votes
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August 30th, 2021
Verified purchase

Pay Dirt: Farming and Gardening with Composts. It shows 2.99 shipping, yet
Tries charging me 6.98 shipping! I canceled that book.

Reason I chose this business:

Because until today I believed I could trust you guys--now, I am not sure about that.

* Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: July 31, 2021

Thumbnail of user mh1105
Canada
1 review
0 helpful votes
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June 27th, 2024
Verified purchase

Great service. Timely customer service. Affordable import to Canada.

Wasn't sure if it was still getting routed to Canada, clerk confirmed it was despite the tracking (tracking did not work past international shipping centre)

Reason I chose this business:

Nobody else carried the book.

Service
Value
Shipping
Quality

Date of experience: June 17, 2024

Thumbnail of user petera1058
New York
1 review
0 helpful votes
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June 22nd, 2024
Verified purchase
• Updated review

Pretty good! Goodness! OK, I be back! And with it goes a lot of curiosity in a bunch of subjects...

Reason I chose this business:

I Love Bookstores

Date of experience: June 12, 2024

Easier done than said so far...
June 27th, 2022
Verified purchase
• Previous review

Easier done than said so far...

Reason I chose this business:

Some of your titles have been out of print.

Date of experience: June 27, 2022

Thumbnail of user sandraf1807
California
1 review
0 helpful votes
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February 8th, 2024
Verified purchase

Alibris always provides good service. They have what Amazon doesn't. I need to remember to start with Alibris when looking for used books.

Reason I chose this business:

When I couldn't find the book I knew was "out there" in used format on Amazon, I decided to give Alibris a try. From now on, I need to START with Alibris when looking for used books

Date of experience: February 8, 2024

Thumbnail of user kennethb1080
Texas
1 review
0 helpful votes
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January 8th, 2022
Verified purchase
• Updated review

I have to be careful, shopping on-line thru Albris is too easy. I was blown away by automatic consolidated shipping option!

Date of experience: January 8, 2022

I found these books on another distributed book vendor's...
December 18th, 2021
Verified purchase
• Previous review

I found these books on another distributed book vendor's site but couldn't get their website to accept my credit card.

Reason I chose this business:

Google sent me here when I tried to find Hippo Books.

Date of experience: December 18, 2021

Thumbnail of user jmw12
Massachusetts
1 review
0 helpful votes
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September 3rd, 2022
Verified purchase

The last time I ordered from you I didn't get the Trial of Apollo Book 3, I never got it, and I had paid for it. I'm hoping I get my whole order this time

Reason I chose this business:

I used you once before, if I don't get all my books this time, I will probably never order from you again

Date of experience: September 3, 2022

Thumbnail of user richards3103
California
1 review
0 helpful votes
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April 18th, 2021
Verified purchase

Book is described as fine, like new. Hopefully, it will meet those criteria and be free of mold, mildew, and odor.

Reason I chose this business:

Long time customer

Date of experience: April 18, 2021

Thumbnail of user jonathanz48
Maryland
1 review
0 helpful votes
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August 7th, 2023
Verified purchase
• Updated review

It is a pleasure to find the books that I am looking for, though the increased shipping cost nake me hesitate...

Date of experience: August 7, 2023

Love having access to so many booksellers, but disappointed...
June 24th, 2023
Verified purchase
• Previous review

Love having access to so many booksellers, but disappointed by the increases in shipping costs

Reason I chose this business:

Had the books that I was looking for

Date of experience: June 24, 2023

Apart from a few disappointments, I am pleased with...
November 17th, 2022
Verified purchase
• Previous review

Apart from a few disappointments, I am pleased with the service

Reason I chose this business:

Looking for a particular book, out of print

Date of experience: November 17, 2022

My Experiences with Alibris have been consistently...
March 25th, 2022
Verified purchase
• Previous review

My Experiences with Alibris have been consistently positive, though the recent increase in Shipping costs may slow down my purchases a bit.

Reason I chose this business:

The books that I was looking for were in stock and available.

Date of experience: March 25, 2022

Always happy to find a source for books that are not...
January 30th, 2022
Verified purchase
• Previous review

Always happy to find a source for books that are not in the local bookstore anymore.

Reason I chose this business:

Ease of use.

Date of experience: January 30, 2022

Very good to easily find books that are not so easy...
January 7th, 2022
Verified purchase
• Previous review

Very good to easily find books that are not so easy to find in nearby bookstores.

Reason I chose this business:

I fi\ound the titles that I wanted.

Date of experience: January 7, 2022

Generally it has been very good shopping with Alibris
January 30th, 2021
Verified purchase
• Previous review

Generally it has been very good shopping with Alibris. A few instances where an item has turned out to be unavailable, but that is understandable in the used book market. I am 99% satisfied with my many purchases.

Reason I chose this business:

Because you allow me to find the books that I am looking for.

Date of experience: January 30, 2021

Thumbnail of user rodneyf319
Oklahoma
1 review
0 helpful votes
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October 31st, 2024
Verified purchase

👍…………………………………………….,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,

Value
Shipping
Quality

Date of experience: October 21, 2024

Thumbnail of user marciae50
North Carolina
2 reviews
0 helpful votes
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September 2nd, 2022
Verified purchase

The needed information was clear and easy to check or UNcheck as it were. I did not feel like something was trying to get one past me.
Thank You

Reason I chose this business:

I hate the Amazon monopoly.

Date of experience: September 2, 2022

Thumbnail of user catherinel546
California
1 review
0 helpful votes
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April 25th, 2024
Verified purchase
• Updated review

As usual, Alibris had the book I wanted in the edition I wanted. This is the case very often--and I buy a lot of books.

Reason I chose this business:

I love Alibris. It's my FIRST - and often only- stop when buying books

Date of experience: April 15, 2024

Couldn't be easier
August 26th, 2023
Verified purchase
• Previous review
Reason I chose this business:

Always reliable

Date of experience: August 26, 2023

Alibris never disappoints
December 2nd, 2022
Verified purchase
• Previous review

Alibris never disappoints. All its partners I use have provided great quality at good prices & ship immediately. Exceeds expectations.

Date of experience: December 2, 2022

Always a great experience!
September 23rd, 2022
Verified purchase
• Previous review
Reason I chose this business:

The vendors with Alibris have never let me down

Date of experience: September 23, 2022

Alibris sellers always come through
July 27th, 2022
Verified purchase
• Previous review

Date of experience: July 27, 2022

Always a lovely surprise in the mail of well-cared...
October 26th, 2021
Verified purchase
• Previous review

Always a lovely surprise in the mail of well-cared for books

Reason I chose this business:

Libraries cull too much, so need to track down used copies at least once a month

Date of experience: October 26, 2021

Never an issue; quality always as stated, shipping...
September 23rd, 2021
Verified purchase
• Previous review

Never an issue; quality always as stated, shipping timely

Reason I chose this business:

Never any problems in past; huge inventory

Date of experience: September 23, 2021

Thumbnail of user georget1467
Iowa
1 review
0 helpful votes
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June 19th, 2024
Verified purchase

Very easy to search for a book and the website makes it quick to use.

Reason I chose this business:

I am a prior user

Date of experience: June 9, 2024

Thumbnail of user sylviam429
Tennessee
1 review
0 helpful votes
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March 13th, 2022
Verified purchase

My shopping experience was great, I wished there was a FLAT SHIPPING RATE VS BEING CHARGED 4.99 FOR EAH BOOK THAT SUCKS. ALIBRIS DO BETTER ON YOUR SHIPPING RATES

Reason I chose this business:

It was the better deal

Date of experience: March 13, 2022

Thumbnail of user saraw760
Oregon
1 review
0 helpful votes
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March 26th, 2023
Verified purchase

I would prefer to find a description and reviews of the book while I'm on your website. If you have something to click and see that, I missed it.

Date of experience: March 26, 2023

Thumbnail of user marjorier95
Minnesota
1 review
0 helpful votes
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September 7th, 2021
Verified purchase

Would have liked to see the full cast listed in the description, but am trusting the source that it is the same "Painted Lady" I saw on Masterpiece Mystery.

Reason I chose this business:

Happy to contribute to Goodwill, knowing this is a brand new DVD, which has never been opened or played.

Date of experience: September 7, 2021

Thumbnail of user jp1149
Indiana
1 review
0 helpful votes
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May 29th, 2021
Verified purchase

Great prices, great layout, BUT SOME KIND OF INDICATOR SHOULD LET YOU KNOW THAT THE SHIPPING WILL BE REMOVED AT CHECKOUT once you've satisfied the $39 free shipping requirements.

Reason I chose this business:

FANTASTIC SELECTION, great prices! Bravo!

Date of experience: May 29, 2021

Thumbnail of user suzannek287
New York
1 review
0 helpful votes
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December 10th, 2021
Verified purchase

It was good that Alibris did the email to say I had not completed my order yesterday. I put in an updated credit card and made the new order.

Date of experience: December 10, 2021

Thumbnail of user daniels3818
Virginia
1 review
0 helpful votes
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February 25th, 2023
Verified purchase

It is an extra incentive when you can send a message to the seller. I opened an account today which means you will hear from me again. Thank you

Reason I chose this business:

You had what I wanted and you had a good fair price.

Date of experience: February 25, 2023

Thumbnail of user kennethb2031
Colorado
1 review
0 helpful votes
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April 25th, 2024
Verified purchase

This particular book was not available from my usual suppliers. Very pleased to be able to get this book.

Reason I chose this business:

They had exactly what I wanted.

Value
Shipping
Quality

Date of experience: April 15, 2024

Thumbnail of user jackiea275
Illinois
1 review
0 helpful votes
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August 12th, 2022
Verified purchase

I have not used you for a few years but was satisfied with your service. Hope the service is still as good. Thank you for keeping paper books alive.

Date of experience: August 12, 2022

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From the business

We love browsing books, drinking coffee, and talking with people who love good stories.

Business History

Born from Interloc, a database for proffesional booksellers, Alibris has spent over two decades connecting book lovers to book sellers. It's the premier marketplace for textbooks, used books and rare, out-of-print books and supports countless small booksellers across the country. With over 270 million books, Alibris has something for you.

Company Representative

Thumbnail of user mikef1003
Mike F.
Director of Client Services
Typically responds within 2 days

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