Sitejabber Website Reviews and Complaints
  • Bookmark

    Alibris

2024 SITEJABBER AWARD

Alibris

Write a Review

Overview

Alibris has a rating of 4.7 stars from 93,422 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Alibris most frequently mention great prices, good price, and shopping experience. Alibris ranks 1st among Used Books sites.

  • Service
    671
  • Value
    7638
  • Shipping
    7627
  • Quality
    7626

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 93%
Positive
17,787
Neutral
795
Negative
540
View ratings trends
30
See all photos
How would you rate Alibris?

Reviews (93,422)

Rating

Timeframe

Other

Reviews that mention popular keywords

shopping experience (1121) web site (349) use site (213) credit card (495) billing address (202) coupon code (244) shopping cart (178) email address (83)
Thumbnail of user monicab311
Washington
4 reviews
0 helpful votes
  • Send Message
June 25th, 2024
Verified purchase
• Updated review

Easy to find the books I want. Prices are amazing as well as the selection

Date of experience: June 15, 2024

Easy site to navigate
May 31st, 2024
Verified purchase
• Previous review

Easy site to navigate. Great prices. Will always purchase here.

Date of experience: May 21, 2024

Great price
April 10th, 2024
Verified purchase
• Previous review

Fast delivery. Great prices. Will order again. Lots of books to choose from.

Value
Shipping
Quality

Date of experience: March 31, 2024

Great site for inexpensive books
February 23rd, 2024
Verified purchase
• Previous review

Great site for inexpensive books. I wish the shipping was free though

Date of experience: February 23, 2024

Quick and easy
February 22nd, 2024
Verified purchase
• Previous review

Date of experience: February 22, 2024

Thumbnail of user karenl2950
Maine
1 review
0 helpful votes
  • Send Message
December 6th, 2021
Verified purchase

I usually do my shopping at Thriftbooks because their shipping charges are less, but I wanted this particular book.

Date of experience: December 6, 2021

Thumbnail of user merrillm58
Illinois
2 reviews
0 helpful votes
  • Send Message
January 1st, 2024
Verified purchase

A very easy to use website and has had many of the books I have been looking for at a very reasonable price.

Reason I chose this business:

I was looking for a book(Monet's Garden) and found it at a very reasonable price. When I am looking for used books-mostly what I purchase now-Alibris is one of the sites I check regularly.

Date of experience: January 1, 2024

Thumbnail of user joebeo
Texas
1 review
0 helpful votes
  • Send Message
April 21st, 2024
Verified purchase

Simple, painless, and quick. My movie was shipped safely and quickly. Quality of movie, case, disc was like new.

Reason I chose this business:

Best price available

Value
Shipping
Quality

Date of experience: April 11, 2024

Thumbnail of user jamesr3036
California
2 reviews
0 helpful votes
  • Send Message
March 5th, 2022
Verified purchase

Tried to purchase a book from 2 vendors and neither had them and canceled. They need better inventory control.

Date of experience: February 3, 2022

Thumbnail of user isabelp85
Arizona
1 review
0 helpful votes
  • Send Message
November 7th, 2021
Verified purchase

Reasonable price on books. Wish they would adjust shipping cost because paperback and hardcover shouldn't cost same to ship.

Reason I chose this business:

Previous good experience and merchandise

Date of experience: November 7, 2021

Thumbnail of user rebeccab2476
Illinois
1 review
0 helpful votes
  • Send Message
June 2nd, 2023
Verified purchase

Addall got its name by adding and displaying price with shipping in the search results. It's understandable, but disappointing.

Reason I chose this business:

People in my small group were having a hard time finding it. I had good luck finding used textbooks for cheap, so I tried it for this book.

Date of experience: June 2, 2023

Thumbnail of user dorothyb1058
Pennsylvania
1 review
0 helpful votes
  • Send Message
December 9th, 2022
Verified purchase

This wasn't the book I came for, but it looked more interesting. The selection(choices) was fairly easy to follow.

Reason I chose this business:

I was looking for a particular book I had seen recommended. I happened to get an email from Alibris today. Happy coincidence.

Date of experience: December 9, 2022

Thumbnail of user marlaw38
New Mexico
1 review
0 helpful votes
  • Send Message
March 28th, 2021
Verified purchase

All great. Good books, easy to find. The only thing I dislike is the auto-enroll in email subscription. Blech.

Date of experience: March 28, 2021

Thumbnail of user claudiad333
Michigan
1 review
0 helpful votes
  • Send Message
April 24th, 2024
Verified purchase

Great!great!great!great!great!great!great!great!great!great!great!great!great!great!great!great!great!

Reason I chose this business:

Convenience

Value
Shipping
Quality

Date of experience: April 14, 2024

Thumbnail of user suzannel431
California
1 review
0 helpful votes
  • Send Message
May 25th, 2022
Verified purchase

I'm delighted to find this hard-to-find book, Eric Priestley's Abracadabra. So far, so good. The payment process went smoothly.

Reason I chose this business:

This was the only book seller that had this out-of-print book by the late performance poet of L. A., Eric Priestley.

Date of experience: May 25, 2022

Thumbnail of user amyj711
Washington
1 review
0 helpful votes
  • Send Message
January 27th, 2021
Verified purchase

Great service, gladI could finally complete the series & with a hard back to match the other 2. Thanks!

Reason I chose this business:

It was the 1st item listed & no one else looked any better. Besides a while back I bought another book from you- I was pleased with the product & the service.

Date of experience: January 27, 2021

Thumbnail of user jaya556
Wisconsin
0 reviews
0 helpful votes
  • Send Message
January 20th, 2022
Verified purchase

I love ordering from you all. Thank you fir being an alternative to those rat bastards Amazon! Go Knicks!

Reason I chose this business:

You’ve consistently been tremendous and are not Amazon. I refuse to order anything from those clowns

Date of experience: January 20, 2022

Thumbnail of user paky1
KR
1 review
0 helpful votes
  • Send Message
January 16th, 2024
Verified purchase

Always yow gave me a good and quick information, but this time you did not alert me a fetch book email. Is it on purpose or a mistake?

Reason I chose this business:

This is a credible company

Date of experience: January 16, 2024

Thumbnail of user margareta879
Georgia
1 review
0 helpful votes
  • Send Message
April 13th, 2022
Verified purchase
• Updated review

I love alibris. It is streamlined and to the point! No last minute upsell attempts. Just what I want.

Reason I chose this business:

Because I am trying to break my Amazon habit.

Date of experience: April 13, 2022

Site seems very streamlined
April 2nd, 2022
Verified purchase
• Previous review

Site seems very streamlined. Everything I seek pops right up and with my account it is as easy as it is on Amazon to place my order.

Reason I chose this business:

Because I am really annoyed at the greed of Amazon. I would like to shop at other places.

Date of experience: April 2, 2022

Thumbnail of user martinl522
California
1 review
0 helpful votes
  • Send Message
September 19th, 2022
Verified purchase

I forgot that I had an account with ALIBRIS. Sorry... Will be back. Everythuing was smooth and perfect. Thanks

Date of experience: September 19, 2022

Thumbnail of user nancyb1847
Maine
1 review
0 helpful votes
  • Send Message
March 24th, 2021
Verified purchase

The phone app would not let me register the Capta images and enter. It showed up partially off page.

Date of experience: March 24, 2021

Thumbnail of user justinm1946
California
1 review
0 helpful votes
  • Send Message
January 16th, 2024
Verified purchase

Pretty good, though I had to use a desktop computer browser, rather than a mobil device because your graphics are all messed up on mobil, fyi;-)

Reason I chose this business:

Looking for a good price for an expensive art book

Date of experience: January 16, 2024

Thumbnail of user shirleya1069
California
1 review
0 helpful votes
  • Send Message
June 24th, 2024
Verified purchase

Very happy with this order. Order was what I wanted. Thank you.

Reason I chose this business:

Good reputation.

Value
Shipping
Quality

Date of experience: June 14, 2024

Thumbnail of user garyc2361
Connecticut
1 review
0 helpful votes
  • Send Message
April 4th, 2024
Verified purchase

Placing my order was very easy. Online form was user friendly. I would recommend Alibris for anyone looking for books.

Reason I chose this business:

The price of the book.

Date of experience: March 25, 2024

Thumbnail of user williamc5274
Michigan
1 review
0 helpful votes
  • Send Message
April 25th, 2024
Verified purchase

Had been looking for this specific book for ages, finally found it on here for a great price. Couldn't be happier!

Reason I chose this business:

Best price and had the title I was looking for.

Value
Shipping
Quality

Date of experience: April 15, 2024

Thumbnail of user annp1000
New York
1 review
0 helpful votes
  • Send Message
December 20th, 2023
Verified purchase

Found what I was looking for right away and there were several options. I ordered two copies of the book! And reasonable shipping!

Reason I chose this business:

I Googled the title of the book I wanted and Alibris came up!

Date of experience: December 20, 2023

Thumbnail of user maebelr
California
1 review
0 helpful votes
  • Send Message
April 17th, 2023
Verified purchase

Sometimes the tracking number is wrong and I can't see when a book is going to arrive. It just says there is an error. But it mostly works. Overall LOVE THIS SITE! I can get all my favorite childhood books without spending a fortune :) there was also a cute note from the family before and it was nice to see the history of the book. So cute! The condition is also phenomenal for the price.

Reason I chose this business:

To get my favorite books for a good price :)

Date of experience: April 17, 2023

Thumbnail of user carolef195
Oklahoma
1 review
0 helpful votes
  • Send Message
June 25th, 2024
Verified purchase

I ordered the book, at the good price, and received it in a good time. Good job!

Reason I chose this business:

It offered a good price for the book I wanted

Value
Shipping
Quality

Date of experience: June 15, 2024

Thumbnail of user richardc4044
New York
1 review
0 helpful votes
  • Send Message
April 10th, 2024
Verified purchase
• Updated review

Alibris appears to have a specific book and then a couple more suggested books that I have found to be very good books for my personal library.

Reason I chose this business:

Above reason with reduced shipping when buying several books saves me money on that shipping expense.

Date of experience: March 31, 2024

Coupon offers i don't trust therefore refused ultimately
March 26th, 2023
Verified purchase
• Previous review
Reason I chose this business:

Maday book i wanted a second copy for a friend!

Date of experience: February 24, 2023

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

We love browsing books, drinking coffee, and talking with people who love good stories.

Business History

Born from Interloc, a database for proffesional booksellers, Alibris has spent over two decades connecting book lovers to book sellers. It's the premier marketplace for textbooks, used books and rare, out-of-print books and supports countless small booksellers across the country. With over 270 million books, Alibris has something for you.

Company Representative

Thumbnail of user mikef1003
Mike F.
Director of Client Services
Typically responds within 2 days

How do I know I can trust these reviews about Alibris?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Alibris?