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    Alibris

2024 SITEJABBER AWARD

Alibris

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Overview

Alibris has a rating of 4.7 stars from 93,418 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Alibris most frequently mention great prices, good price, and shopping experience. Alibris ranks 1st among Used Books sites.

  • Service
    670
  • Value
    7634
  • Shipping
    7623
  • Quality
    7622

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 93%
Positive
17,789
Neutral
795
Negative
540
View ratings trends
30
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How would you rate Alibris?

Reviews (93,418)

Rating

Timeframe

Other

Reviews that mention popular keywords

shopping experience (1121) web site (349) use site (213) credit card (495) billing address (202) coupon code (244) shopping cart (178) email address (83)
Thumbnail of user michellee1382
New Jersey
1 review
0 helpful votes
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July 12th, 2022
Verified purchase

Quick & easy. Find your book, pick a copy with the best condition description that fits your wants, and checkout fast and streamlined.

Date of experience: July 12, 2022

Thumbnail of user debraw1534
Illinois
1 review
0 helpful votes
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April 12th, 2023
Verified purchase

Easy shopping and great pricing. Hopefully everything goes well. This is my first time shopping this site. I usually use another book seller.

Reason I chose this business:

The best price out of many others.

Date of experience: April 12, 2023

Thumbnail of user arnoldr85
North Dakota
1 review
0 helpful votes
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May 30th, 2022
Verified purchase
• Updated review

Alibris has most everything and shopping online with them is rewarding. Found two books I needed and I look forward to their arrival.

Date of experience: May 30, 2022

Found desired book and placed my order
March 21st, 2022
Verified purchase
• Previous review

Found desired book and placed my order. Very efficient!

Date of experience: March 21, 2022

Thumbnail of user sharons2460
California
1 review
0 helpful votes
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February 22nd, 2022
Verified purchase

Very pleased to find there was a copy of the book I wanted. I have used alibris in the past with great results.

Reason I chose this business:

I searched the web by ISBN and preferred Alibris to the other online book services listed for the book. I had used them in the past.

Date of experience: February 22, 2022

Thumbnail of user margarete646
New York
1 review
0 helpful votes
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August 27th, 2021
Verified purchase

It's been very good so far. Let's see how long it takes to get the book and whether I'll get it at all.

Reason I chose this business:

It was the cheapest

Date of experience: August 27, 2021

Thumbnail of user jeriw63
Washington
1 review
0 helpful votes
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May 29th, 2022
Verified purchase

I love this site. I have never had a problem with receiving my books in a timely fashion. Keep up the good work!

Reason I chose this business:

Because I've been using it for years.

Date of experience: May 29, 2022

Thumbnail of user kathleenm1295
New York
1 review
0 helpful votes
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April 19th, 2021
Verified purchase

I like it but the estimated shipping on the checkout page is... not okay! Please change this to ACTUAL shipping amounts and discounts.

Reason I chose this business:

I believe the world needs more used book stores and more sharing of old books.

Date of experience: April 19, 2021

Thumbnail of user joanw373
Wisconsin
1 review
0 helpful votes
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July 11th, 2021
Verified purchase

Unfortunately the shipping is always high but that's not your fault. I've been enjoyed the books that I've got from you so far.

Reason I chose this business:

This is the only place that I know where to find the books that I want.

Date of experience: July 11, 2021

Thumbnail of user lynnm739
Virginia
1 review
0 helpful votes
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May 30th, 2022
Verified purchase
• Updated review

Always a good selection here! I found my book and since I was already in the records, I checked out within 90 seconds.

Date of experience: May 30, 2022

Always turn to alibris first!
January 13th, 2022
Verified purchase
• Previous review
Reason I chose this business:

Alibris always has what I want, Al ost invariably.

Date of experience: January 13, 2022

Fast and easy to find what I wanted
October 2nd, 2021
Verified purchase
• Previous review
Reason I chose this business:

Don’t want Amazon for everything in the world

Date of experience: October 2, 2021

Efficient checkout, great choices to select from
February 24th, 2021
Verified purchase
• Previous review

Date of experience: February 24, 2021

Thumbnail of user elizabethf1111
New Jersey
1 review
0 helpful votes
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October 31st, 2021
Verified purchase
• Updated review

Too many steps. It's gotten too complicated just to order a book. I will find a site other than Alibris in the future.

* Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: October 1, 2021

All good--so far
April 25th, 2021
Verified purchase
• Previous review

Date of experience: April 25, 2021

Thumbnail of user euricos
California
0 reviews
0 helpful votes
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January 21st, 2022
Verified purchase

This is the first time I use this website. Easy to locate book that I need and more affordable than my schools bookstore

Date of experience: January 21, 2022

Thumbnail of user samuela197
New Jersey
1 review
1 helpful vote
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March 2nd, 2021
Verified purchase

Prices are fair, I have been disappointed before and received books which were obviously library books, but had not been described as such.

Reason I chose this business:

This is my second order. What I find attractive is the pricing is very competitive. However, details in descriptions are sometimes vague from 1 item to another.

Also the last/next question is absurd. Any organization should follow up to make sure every customer is always satisfied. I had my own business for 31 years. My policy was to create realistic expectations and always exceed those expectations. There was no doubt the customer was satisfied because I would not accept final payment until they were. It is redundant to ask should we follow up. Don't ask, just do it. No doubts.

Date of experience: January 31, 2021

Thumbnail of user peggya287
California
2 reviews
3 helpful votes
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May 3rd, 2022
Verified purchase

So glad to have found an alternative to Amazon! Thanks for having the two books I was looking for at a reasonable price.

Reason I chose this business:

Popped up in the search - thought I'd give it a try.

Date of experience: May 3, 2022

Thumbnail of user martinm1435
Washington
1 review
0 helpful votes
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June 11th, 2023
Verified purchase

I was asked to enter a state code of 2 letters when the full name was listed in the drop down menu. Silly.

Reason I chose this business:

Lowest cost for the audio book I wanted.

Date of experience: May 12, 2023

Thumbnail of user lindac3177
Florida
1 review
0 helpful votes
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March 11th, 2022
Verified purchase
• Updated review

Alibris is a good on-line store with a great variety of books, music, movies, etc. I can almost always find what I want.

Reason I chose this business:

Previous experience

Date of experience: March 11, 2022

Web site is easy to use, and Alibris has almost every...
July 11th, 2021
Verified purchase
• Previous review

Web site is easy to use, and Alibris has almost every book I am looking for.

Reason I chose this business:

Alibris has almost every book I am looking for.

Date of experience: July 11, 2021

Thumbnail of user larse18
Arizona
1 review
0 helpful votes
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April 10th, 2022
Verified purchase

Book disappear out of the cart. You show a price lower than what the prices are when one looks at the search results

* Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: March 11, 2022

Thumbnail of user rosemarym305
Ohio
1 review
0 helpful votes
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March 10th, 2022
Verified purchase

I love this website, so many good deals! And I can find books that I would have a hard time finding anywhere else!

Reason I chose this business:

Bc after I used it the first time it became my fav book shop

Date of experience: March 10, 2022

Thumbnail of user genevieb2
Pennsylvania
1 review
0 helpful votes
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December 19th, 2021
Verified purchase

I can always find the book I'm seeking at a great price. Also, the sellers often provide helpful descriptions of the book's condition.

Reason I chose this business:

I'm a returning customer and I shop Alibis over Amazon when it makes sense.

Date of experience: December 19, 2021

Thumbnail of user marym976
Virginia
2 reviews
0 helpful votes
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December 18th, 2021
Verified purchase

Very good. I made mistake it address and would have been grateful for an edit page. But I think I got all right.

Reason I chose this business:

Because you are not Amazon

Date of experience: December 18, 2021

Thumbnail of user stephenc1322
Colorado
2 reviews
0 helpful votes
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June 23rd, 2022
Verified purchase

Found title I was looking for at excellent price. Shipping has not gone up as much as at other types of retail vendors.

Date of experience: June 23, 2022

Thumbnail of user davidh5229
Oklahoma
1 review
0 helpful votes
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November 29th, 2021
Verified purchase
• Updated review

Super easy site with wide selection of items. Shipping a little high in view of my ordering 3 items from the same vendor.

Reason I chose this business:

Past experience

Date of experience: November 29, 2021

Great, but I might like to filter by vendor if that...
April 13th, 2021
Verified purchase
• Previous review

Great, but I might like to filter by vendor if that might save me money

Reason I chose this business:

I have shopped Alibris before and have always been pleased.

Date of experience: March 14, 2021

Thumbnail of user joanw447
New Jersey
1 review
0 helpful votes
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January 10th, 2022
Verified purchase

I am very satisfied with Alibris. The website is easy to navigate and I had no trouble finding what I was looking for.

Reason I chose this business:

It's been some time since I ordered from Alibris so I looked through my files to find their website. I'm glad that I did because I quickly found what I was looking for.

Date of experience: January 10, 2022

Thumbnail of user thomash1441
Georgia
1 review
0 helpful votes
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February 2nd, 2021
Verified purchase

It's easy to navigate the website with an easy checkout process. There is a good selection of books, and the prices are reasonable.

Reason I chose this business:

The times I have purchased through Alibris in the past resulted in books in good condition and reasonable time in receiving them.

Date of experience: February 2, 2021

Thumbnail of user kathleenh1808
Maine
1 review
0 helpful votes
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September 14th, 2023
Verified purchase

I was thrilled by the ease of your website but shocked at your shipping rates, not sure if I will ever use again.

Reason I chose this business:

My husband suggested it.

* Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: August 15, 2023

Thumbnail of user kennf4
Ohio
1 review
0 helpful votes
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August 16th, 2023
Verified purchase
• Updated review

~~ An easy website to navigate, great roi (return on investment) -- fast and satisfactory service and product for our time and money...
--

Reason I chose this business:

~~ We've been using AlibrisDOTcom for decades. Quick, efficient, reasonable, and quality, trustworthiness, and availability, are a few of the reasons we feel comfortable shopping here...
--

Date of experience: August 16, 2023

~~ For many years we've been coming to AlibrisDOTcom...
December 2nd, 2022
Verified purchase
• Previous review

~~ For many years we've been coming to AlibrisDOTcom to find books. Seldom fail to find what we're looking for. Very easy to manoever website, great service, decent prices, and a reputation for quickly addressing issues that are few and far between.
And of course their suppliers -- outlying sources --are part of this fantastic business; getting a book from them is like receiving a letter from home!
We're happy to give not only five stars, but a 'thumbs up', 'hand salute!', and a few 'atta-boys', and 'you-go-girls', to hand out to alla folks inna back rooms -- y'all may never be "seen", but your contribution to the biz, and our orders, are recognized and appreciated!
Kenn, marilyn, and the fam ~~ walnut twp, fairfield county, oHIo
--

Reason I chose this business:

~~ saa^^...

Date of experience: December 2, 2022

ALIBRIS!
May 9th, 2022
Verified purchase
• Previous review

ALIBRIS! We've been using Alibris for YEARS! And for many good reasons --
Inexpensive but good quality mdse which matches or exceeds the sellers description, simple, intuitive website. Trustworthy, good customer service, and when we want a book, movie, cd, &c, we tend to check Alibris.com first, and seldom fail to find what we're looking for,,,,
--

Reason I chose this business:

~~ We usually check Alibris first...
--

Date of experience: May 9, 2022

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From the business

We love browsing books, drinking coffee, and talking with people who love good stories.

Business History

Born from Interloc, a database for proffesional booksellers, Alibris has spent over two decades connecting book lovers to book sellers. It's the premier marketplace for textbooks, used books and rare, out-of-print books and supports countless small booksellers across the country. With over 270 million books, Alibris has something for you.

Company Representative

Thumbnail of user mikef1003
Mike F.
Director of Client Services
Typically responds within 2 days

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