Sitejabber Website Reviews and Complaints
  • Bookmark

    Alibris

2024 SITEJABBER AWARD

Alibris

Write a Review

Overview

Alibris has a rating of 4.7 stars from 93,386 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Alibris most frequently mention great prices, good price, and shopping experience. Alibris ranks 1st among Used Books sites.

  • Service
    669
  • Value
    7617
  • Shipping
    7606
  • Quality
    7605

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 93%
Positive
17,797
Neutral
791
Negative
540
View ratings trends
30
See all photos
How would you rate Alibris?

Reviews (93,386)

Rating

Timeframe

Other

Reviews that mention popular keywords

shopping experience (1121) web site (349) use site (213) credit card (495) billing address (202) coupon code (244) shopping cart (178) email address (83)
Thumbnail of user elizabethw1566
GB
1 review
0 helpful votes
  • Send Message
December 17th, 2021
Verified purchase

It's annoying to have to enter my credit card every time I go into and out of my shopping cart, especially as I am still logged in

Reason I chose this business:

It's not amazon

Date of experience: December 17, 2021

Thumbnail of user suek570
Washington
1 review
0 helpful votes
  • Send Message
April 8th, 2024
Verified purchase

I was able to find the books I was looking for in good condition for a good price. Shipping was fast. I will definitely shop Alibris again.

Reason I chose this business:

It came up using a search engine

Value
Shipping
Quality

Date of experience: March 29, 2024

Thumbnail of user martya49
Kentucky
1 review
0 helpful votes
  • Send Message
November 10th, 2021
Verified purchase

I like Alibris very much as an alternative to ebay. However, I am sorry to see the standard shipping rate on this site increase to 4.50 US.

Reason I chose this business:

You had the lowest price on an item I wanted.

Date of experience: November 10, 2021

Thumbnail of user elizabethl2263
Pennsylvania
3 reviews
0 helpful votes
  • Send Message
September 17th, 2023
Verified purchase

My first time ordering from this website and it was super easy. Can't wait to get my book. I'd order from here again. Might become my favorite

Reason I chose this business:

Just came up on my feed

Date of experience: September 17, 2023

Thumbnail of user michaell5248
Colorado
2 reviews
0 helpful votes
  • Send Message
December 17th, 2022
Verified purchase

Great prices on books, but the shipping costs are high and the coupons offered can't be applied to the total cost they are a waste as well.

Reason I chose this business:

Got a coupon that didn't matter

Date of experience: November 17, 2022

Thumbnail of user nabilk26
Indiana
1 review
0 helpful votes
  • Send Message
September 29th, 2021
Verified purchase

Love the fact that each retailer has their own reviews. That coupled with the rating of the item makes Alibris my go to source for used books!

Reason I chose this business:

Return customer

Date of experience: September 29, 2021

Thumbnail of user deborahv930
New York
1 review
0 helpful votes
  • Send Message
February 13th, 2023
Verified purchase
• Updated review

I cannot remember passwords to save my life. When I do, if I fat finger, I get locked out.Thanks for letting me sign in as a guest.

Reason I chose this business:

You're easy to use.

Date of experience: February 13, 2023

The State populates with my state's name written out...
March 15th, 2023
Verified purchase
• Previous review

The State populates with my state's name written out and your interface wants it in a two letter code. Had to go back and redo the whole thing because state wasn't recognized. Just take it the way it populates.

Reason I chose this business:

Been here before. Easy to buy. Don't have to remember logins, passwords, passcodes.

Date of experience: February 13, 2023

Thumbnail of user ashleyd470
Georgia
1 review
0 helpful votes
  • Send Message
February 2nd, 2021
Verified purchase

Very easy shopping experience. I love the concept of saving paper and paying a rental fee of 7 bucks instead of buying the book for 28 dollars.

Reason I chose this business:

Shopping for a book and found it too expensive. Learned there were more options available.

Date of experience: February 2, 2021

Thumbnail of user jordanh460
North Carolina
1 review
0 helpful votes
  • Send Message
March 5th, 2023
Verified purchase
• Updated review

Alibris is my favorite place to get good books at a cheap price, I recommend it to anyone who likes to read. Great source for history books.

Reason I chose this business:

Alibris is my favorite place to get good books at a cheap price, I recommend it to anyone who likes to read. Great source for history books.

Date of experience: March 5, 2023

Cheap books, good quality
June 11th, 2022
Verified purchase
• Previous review

Date of experience: June 11, 2022

Thumbnail of user sandras2033
Arizona
3 reviews
0 helpful votes
  • Send Message
October 3rd, 2022
Verified purchase
• Updated review

I can always find the books I want; delivery is always reasonable. Your website is easy to use! There has never been a problem with an order.

Reason I chose this business:

I found 2 books my husband wanted at reasonable prices and new! He only wants hardbacks and you always have them.

Date of experience: October 3, 2022

This book was very hard to find in print!
June 12th, 2021
Verified purchase
• Previous review

This book was very hard to find in print! Happy to find on your website.

Reason I chose this business:

One of few that had this book!

Date of experience: June 12, 2021

Thumbnail of user kennethb776
New York
1 review
0 helpful votes
  • Send Message
February 2nd, 2021
Verified purchase

Not 100% happy because I applied for coupon by giving you my email address, but then I never received a coupon number to use on my order

Date of experience: February 2, 2021

Thumbnail of user johnc9721
Illinois
2 reviews
0 helpful votes
  • Send Message
February 15th, 2023
Verified purchase

I would have liked to have the option (and pay for) an overnight or near overnight delivery. Or at least a shipping date that spanned 6 days;

Date of experience: February 15, 2023

Thumbnail of user j.r.k
Georgia
1 review
0 helpful votes
  • Send Message
April 11th, 2022
Verified purchase

Slow page loading, as if it was confused. Also banner said coupon available, but at checkout said it was expired. I am a longtime customer. Not Good!

Date of experience: March 12, 2022

Thumbnail of user davidu634
New Zealand
1 review
0 helpful votes
  • Send Message
November 24th, 2022
Verified purchase

Alibris is always excellent. The one thing it could do to improve would be to rank the books in order of total cost i.e. Cost with shipping.

Reason I chose this business:

I have loved it ever since I first found it as they always find what I want be it ne'er so obscure. Before I found alibris I would use a book search company who might find something within a year or two. I also like that it immediately gives the cost in my currency. And that unlike Abe books you don't have daft shipping costs e.g. US$120 where I would object that I want the book, not the ship it came in.

Date of experience: November 24, 2022

Thumbnail of user carolc1403
Maine
1 review
0 helpful votes
  • Send Message
March 16th, 2021
Verified purchase

Excruciating. I can't count the # of times I had to enter my credit card info. I was just about to look elsewhere. Tried 3 different days.

Reason I chose this business:

Found a book I wanted.

Date of experience: March 16, 2021

Thumbnail of user lesliec418
Oregon
1 review
0 helpful votes
  • Send Message
March 15th, 2021
Verified purchase

I almost always find what I am looking for with Alibris and it allows me to support a business other than Amazon!

Reason I chose this business:

It's not Amazon.

Date of experience: March 15, 2021

Thumbnail of user robertc5306
Connecticut
2 reviews
0 helpful votes
  • Send Message
June 19th, 2024
Verified purchase

Found exactly what I was looking for. Frictionless delivery, frictionless browsing and purchase.

Date of experience: June 9, 2024

Thumbnail of user georgek1140
New York
1 review
0 helpful votes
  • Send Message
February 15th, 2024
Verified purchase
• Updated review

I quickly found the books I was looking for. As an added bonus, they were all available from the same seller.

Reason I chose this business:

I like using Alibris; I can find good books at reasonable prices.

Date of experience: February 15, 2024

I found what i was looking for
October 27th, 2023
Verified purchase
• Previous review
Reason I chose this business:

I like alibris

Date of experience: October 26, 2023

It was easy
September 14th, 2023
Verified purchase
• Previous review
Reason I chose this business:

To find a book

Date of experience: September 14, 2023

Quick, easy
February 8th, 2023
Verified purchase
• Previous review
Reason I chose this business:

Past experience

Date of experience: February 8, 2023

It was good
August 31st, 2022
Verified purchase
• Previous review
Reason I chose this business:

Because i've used it previously

Date of experience: August 31, 2022

Thumbnail of user mardellf
Texas
1 review
0 helpful votes
  • Send Message
August 30th, 2021
Verified purchase

The shopping experience was easy. I look forward to receiving the book and hope it is an important addition to my collection.

Date of experience: August 30, 2021

Thumbnail of user richardl693
Indiana
2 reviews
0 helpful votes
  • Send Message
September 17th, 2023
Verified purchase

It was easy to find what I was looking for and I liked that it's listed lowest on up with shipping details.

Reason I chose this business:

They have great coverage.

Date of experience: September 17, 2023

Thumbnail of user rebeccar1547
Georgia
1 review
0 helpful votes
  • Send Message
July 25th, 2022
Verified purchase

I love how easy it is to search for books and how many criteria are available for filtering (quality, binding, edition, etc).

Reason I chose this business:

I always choose Alibris! You've been my reliable book supplier for many years now. I start here first and look elsewhere if I can't find what I'm looking for, which almost never happens.

Date of experience: July 25, 2022

Thumbnail of user hermanb70
Georgia
2 reviews
0 helpful votes
  • Send Message
May 7th, 2022
Verified purchase
• Updated review

Always easy to use. Site contains an excellent search engine and the site works as it should. A pleasure to shop here!

Reason I chose this business:

My major book resource

Date of experience: May 7, 2022

Good descriptions and items as described
April 4th, 2021
Verified purchase
• Previous review

Good descriptions and items as described. Alibris is always my go-to site for adding to my collection

Reason I chose this business:

Prior experience

Date of experience: April 4, 2021

Thumbnail of user edwardt385
Ohio
1 review
0 helpful votes
  • Send Message
February 9th, 2022
Verified purchase

So far so good. I will assess the book condition as very good etc upon arrival to determine if it rings true

Reason I chose this business:

You got what I want.

Date of experience: February 9, 2022

Thumbnail of user lindac4420
California
1 review
0 helpful votes
  • Send Message
October 4th, 2022
Verified purchase

Got onto the site quickly, was glad that your site recognized my account and password, ordered the book in a few minutes!

Reason I chose this business:

Had looked up the book title and saw it was available for a good price from Alibris. Also remembered good experience shopping from Alibris before.

Date of experience: October 4, 2022

Thumbnail of user johnm8590
New York
1 review
0 helpful votes
  • Send Message
November 30th, 2021
Verified purchase

I found this site by accident but it could become one of my favorites to find the books I like to read.

Reason I chose this business:

Christmas gift

Date of experience: November 30, 2021

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

We love browsing books, drinking coffee, and talking with people who love good stories.

Business History

Born from Interloc, a database for proffesional booksellers, Alibris has spent over two decades connecting book lovers to book sellers. It's the premier marketplace for textbooks, used books and rare, out-of-print books and supports countless small booksellers across the country. With over 270 million books, Alibris has something for you.

Company Representative

Thumbnail of user mikef1003
Mike F.
Director of Client Services
Typically responds within 2 days

How do I know I can trust these reviews about Alibris?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Alibris?