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    Alibris

2024 SITEJABBER AWARD

Alibris

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Overview

Alibris has a rating of 4.7 stars from 93,374 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Alibris most frequently mention great prices, good price, and shopping experience. Alibris ranks 1st among Used Books sites.

  • Service
    668
  • Value
    7610
  • Shipping
    7599
  • Quality
    7598

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 93%
Positive
17,802
Neutral
792
Negative
541
View ratings trends
30
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How would you rate Alibris?

Reviews (93,374)

Rating

Timeframe

Other

Reviews that mention popular keywords

shopping experience (1121) web site (349) use site (213) credit card (495) billing address (202) coupon code (244) shopping cart (178) email address (83)
Thumbnail of user susanm3432
Missouri
1 review
0 helpful votes
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November 19th, 2021
Verified purchase
• Updated review

The quality of my books has been great. Also, I've found children's books here that I haven't been able to find elsewhere.

Date of experience: November 19, 2021

Great service, good books
October 9th, 2021
Verified purchase
• Previous review
Reason I chose this business:

Prefer working with used book sellers and NOT Amazon!

Date of experience: October 9, 2021

Thumbnail of user juliev270
Arizona
1 review
0 helpful votes
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November 19th, 2021
Verified purchase

The price of the books are so low I don't mind paying extra for shipping. It all works out in the end.

Reason I chose this business:

Came up on search engine

Date of experience: November 19, 2021

Thumbnail of user deborahc1942
Washington
1 review
0 helpful votes
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May 17th, 2022
Verified purchase

Your website is not that easy to use. If I didn't really want this book I would have gone to another source.

Reason I chose this business:

Because Amazon was the only other source.

Date of experience: May 17, 2022

Thumbnail of user robertj1529
Connecticut
2 reviews
0 helpful votes
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January 25th, 2023
Verified purchase

Because I had one omission on my order, I had to begin again. Why not simply have me insert the missed data?

Reason I chose this business:

Respected vendor and low price.

Date of experience: January 25, 2023

Thumbnail of user lizg262
Maryland
1 review
0 helpful votes
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July 12th, 2022
Verified purchase

Alibris program was helpful in replacing my forgotten password. The price for the used Very Good condition book I ordered was fantastic!

Reason I chose this business:

Email from Alibris. Compared prices for this used book with Amazon, and Alibris was a LOT better.

Date of experience: July 12, 2022

Thumbnail of user lisac3796
Virginia
1 review
0 helpful votes
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September 4th, 2022
Verified purchase

Found the books I was looking for - but had to keep several tabs open so the cart would stop resetting to zero

Reason I chose this business:

Had all of the booksI was looking for in one location

Date of experience: September 4, 2022

Thumbnail of user ottov22
Colorado
1 review
0 helpful votes
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September 1st, 2022
Verified purchase

Found what I was looking for. Created a new account. Somewhere in the process I lost my $5 bonus for signing up.

Reason I chose this business:

Thankful someone told me that, unlike Abebooks.com, you are not an Amazon clone.

Date of experience: September 1, 2022

Thumbnail of user nancyu613
Wisconsin
1 review
0 helpful votes
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January 28th, 2023
Verified purchase

Great--but it was confusing that the deduction for Super Value Shipping does not appear until the last step of checkout payment.

Reason I chose this business:

Cheaper than Amazon; not yet a giant, almost-monopoly like Amazon. I hope Amazon does not own Alibris.

Date of experience: January 28, 2023

Thumbnail of user jenniferh2136
Virginia
1 review
0 helpful votes
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May 17th, 2022
Verified purchase
• Updated review

Loved the new feature (at least to me) that looked for a similar book at a lower cost before placing my order.

Reason I chose this business:

I have used it in the past and had great success in getting what I am looking for. I really like the detail in the descriptions and that a picture of the book is usually included, especially if I am looking to replace a book in a series.

Date of experience: May 17, 2022

I love to see pictures of the actual books I am ordering
December 1st, 2021
Verified purchase
• Previous review

I love to see pictures of the actual books I am ordering. I recommend your site to all my book-loving friends.

Reason I chose this business:

From past experience, I can usually find what I am looking for and the descriptions are super helpful.

Date of experience: December 1, 2021

Super easy to use and your sellers are good about posting...
February 15th, 2021
Verified purchase
• Previous review

Super easy to use and your sellers are good about posting photos or answering inquiries about a specific book.

Reason I chose this business:

I have been pleased with my past experiences.

Date of experience: February 15, 2021

Thumbnail of user kathleend1271
Massachusetts
1 review
0 helpful votes
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July 12th, 2022
Verified purchase

First order with Alibris, smooth and easy. Now we will see how the rest of the transaction proceeds.
So far so good,

Reason I chose this business:

Best price by far and shipping is reasonable.

Date of experience: July 12, 2022

Thumbnail of user marthah997
Maryland
1 review
0 helpful votes
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January 16th, 2022
Verified purchase

I had a little difficulty checking out, but I eventually was able to check out and place my order.
Sincerely,
Martha Houston

Reason I chose this business:

For their low priced and high quality books that are sometimes hard to find elsewhere

Date of experience: January 16, 2022

Thumbnail of user tinac730
Oregon
1 review
0 helpful votes
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October 27th, 2021
Verified purchase

Quick and easy to find the titles I was looking to purchase. Lots of ones to chose from within each title, too.

Reason I chose this business:

Ease of use and it's not Amazon.

Date of experience: October 27, 2021

Thumbnail of user lincolnm41
Canada
1 review
0 helpful votes
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March 24th, 2022
Verified purchase

Good service, the site was easy to navigate and make my purchase. The site could use a bit of more 'flare' however.

Reason I chose this business:

Best price and availability for the purchase I made.

Date of experience: March 24, 2022

Thumbnail of user georgem1653
Florida
1 review
0 helpful votes
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June 2nd, 2021
Verified purchase

My shopping experience was excellent. I found a book I've been looking for, at a reasonable price. Checkout was quick and easy.

Reason I chose this business:

An Alibris seller offered a book I've wanted for some time, in like-new condition, at a fair price. I'm glad to have an online book-buying alternative to Amazon.

Date of experience: June 2, 2021

Thumbnail of user teresab990
Arizona
1 review
0 helpful votes
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February 1st, 2022
Verified purchase

Buying a book has never been easier. Alibris offered the best price on a used book. I am very pleased so far.

Date of experience: February 1, 2022

Thumbnail of user gladysd80
Texas
2 reviews
0 helpful votes
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August 13th, 2022
Verified purchase

Kept taking me back to my credit card info and address
Plus, I really didn't want email stuff and made me ‍

Reason I chose this business:

Had the book

Date of experience: July 14, 2022

Thumbnail of user harryo166
Australia
1 review
0 helpful votes
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May 6th, 2023
Verified purchase

The shipping charge is three times the cost of the book. This was not disclosed prior to purchase. Unacceptable on all counts

* Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: April 6, 2023

Thumbnail of user terrym1580
Arkansas
1 review
0 helpful votes
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July 2nd, 2023
Verified purchase

Good but I wish the discount amount were lower or that I accumulate points for books to be used as a discount.

Reason I chose this business:

Quickly found the books I was looking for.

Date of experience: June 2, 2023

Thumbnail of user klairem
Arizona
1 review
0 helpful votes
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October 16th, 2021
Verified purchase

Things are easy to find. I really like the Savings display before I checked out so I could get a better deal

Reason I chose this business:

Alternative to Amazon

Date of experience: October 16, 2021

Thumbnail of user franks2120
South Carolina
1 review
0 helpful votes
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May 23rd, 2023
Verified purchase

I like to try one or two purchases before I can really speak to the overall performance. Good so far! Thank you.

Date of experience: May 23, 2023

Thumbnail of user patriciac1600
Florida
1 review
0 helpful votes
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February 24th, 2021
Verified purchase

Haven't received my book yet but I did find a lot of the books I was looking for at a reasonable price

Reason I chose this business:

Had my book of choice at a reasonable price

Reason I chose this product:

I've been wanting to purchase this book but didn't want to pay more than $10 for it with shipping. I got it for $9 perfect fit for my budget

Date of experience: February 24, 2021

Thumbnail of user kirstenl110
Texas
1 review
0 helpful votes
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February 5th, 2024
Verified purchase

I haven't had any problems finding the books I want at a great price. They always come in a timely manner and are in advertised condition.

Reason I chose this business:

I always use Alibris to order my used books!

Date of experience: February 5, 2024

Thumbnail of user richardd1800
Virginia
3 reviews
0 helpful votes
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July 25th, 2023
Verified purchase

This was the best price I found for this book with free shipping. My past experiences with Alibris have always been positive.

Reason I chose this business:

Best price.

Date of experience: July 25, 2023

Thumbnail of user miriamg166
Mexico
1 review
0 helpful votes
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October 13th, 2022
Verified purchase

It sucks, for me personally, when the shipping charge costs more than the total of the items I'm ordering. But, oh well.

Reason I chose this business:

Good selection and excellent prices,... of the items I wanted.

Date of experience: October 13, 2022

Thumbnail of user farhads9
California
1 review
0 helpful votes
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February 1st, 2022
Verified purchase

Updating my shipping address and my credit card information was not easy to do. I was charged twice for the same order

Date of experience: February 1, 2022

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From the business

We love browsing books, drinking coffee, and talking with people who love good stories.

Business History

Born from Interloc, a database for proffesional booksellers, Alibris has spent over two decades connecting book lovers to book sellers. It's the premier marketplace for textbooks, used books and rare, out-of-print books and supports countless small booksellers across the country. With over 270 million books, Alibris has something for you.

Company Representative

Thumbnail of user mikef1003
Mike F.
Director of Client Services
Typically responds within 2 days

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