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    Alibris

2024 SITEJABBER AWARD

Alibris

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Overview

Alibris has a rating of 4.7 stars from 93,369 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Alibris most frequently mention great prices, good price, and shopping experience. Alibris ranks 1st among Used Books sites.

  • Service
    668
  • Value
    7607
  • Shipping
    7596
  • Quality
    7595

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 93%
Positive
17,811
Neutral
792
Negative
542
View ratings trends
30
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How would you rate Alibris?

Reviews (93,369)

Rating

Timeframe

Other

Reviews that mention popular keywords

shopping experience (1120) web site (348) use site (212) credit card (495) billing address (202) coupon code (243) shopping cart (178) email address (83)
Thumbnail of user vernonm68
Kansas
1 review
0 helpful votes
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October 31st, 2021
Verified purchase
• Updated review

I use Alibris for all by book shopping needs. Have done so for many years now and recommend them to all others. V. McFalls

Reason I chose this business:

I only use Alibris. The service is the best around and I have been more than satisfied with it for more than twenty (20) years.

Date of experience: October 31, 2021

I like Alibris
June 29th, 2021
Verified purchase
• Previous review

I like Alibris. I've used it for some years now.

Reason I chose this business:

Good price, ease of use and I have always had good experiences w buying and shipping.

Date of experience: June 29, 2021

Thumbnail of user judithk277
New Jersey
1 review
0 helpful votes
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November 5th, 2021
Verified purchase

Same search returned varying replies had to exit system and re-enter to get the book (e-book) youpreviously showed me some bug in your system

Date of experience: October 6, 2021

Thumbnail of user davidm11437
Indiana
1 review
0 helpful votes
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June 18th, 2024
Verified purchase

Fast and easy service and very easy site to navigate. I have buying her for two decades!

Reason I chose this business:

Great service and prices!

Value
Shipping
Quality

Date of experience: June 8, 2024

Thumbnail of user terrancet20
Colorado
1 review
0 helpful votes
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April 3rd, 2024
Verified purchase
• Updated review

Aside from episodic and unpredictable problems logging in on my account, buying books via Alibris is always an enjoyable experience.

Value
Shipping
Quality

Date of experience: March 24, 2024

Alibris is easiest of online sites in my experience
February 13th, 2022
Verified purchase
• Previous review

Date of experience: February 13, 2022

Really easy checking out!
June 15th, 2021
Verified purchase
• Previous review

Really easy checking out! I hope that doing searches on the site becomes as straightforward.

Reason I chose this business:

Using PayPal is a distinct advantage.

Date of experience: June 15, 2021

Thumbnail of user marisah80
California
2 reviews
0 helpful votes
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March 24th, 2024
Verified purchase

My order #*******-2 qualified for free shipping but when I proceeded with my order the $4.99 shipping cost was not deducted.

Reason I chose this business:

Because of cost and advertisement of free shipping over $39

* Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: March 14, 2024

Thumbnail of user alexj1002
Washington
1 review
0 helpful votes
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October 31st, 2023
Verified purchase

I have had a great experience with this website so far. No complaints, and I have some good luck finding the books I am looking for.

Reason I chose this business:

To find vintage cookbooks

Date of experience: October 31, 2023

Thumbnail of user dawnp608
Iowa
1 review
0 helpful votes
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September 3rd, 2023
Verified purchase
• Updated review

I love this company. I always find what I need, the shipping is fast, and if there is a problem, they handle it quickly. Thanks Alibris!

Date of experience: September 3, 2023

Always find what I want
June 19th, 2023
Verified purchase
• Previous review

Always find what I want.
Never any problems checking out or with shipping
The BEST!

Date of experience: June 19, 2023

Love this place
May 20th, 2023
Verified purchase
• Previous review

Love this place. Great selection, fast check out, fast delivery

Reason I chose this business:

Always use Alibris

Date of experience: May 20, 2023

Great prices, selection, and service
May 19th, 2023
Verified purchase
• Previous review

Date of experience: May 19, 2023

Every book I ever bought came fast
May 19th, 2023
Verified purchase
• Previous review

Every book I ever bought came fast. Always a choice in how much I spend, selection is fantastic

Reason I chose this business:

Always use Alibris

Date of experience: May 19, 2023

Always find what I want and more
February 22nd, 2023
Verified purchase
• Previous review

Always find what I want and more. Find books I didn't know author had written, so I gotta snat h them up. Fast service from all sources

Reason I chose this business:

Great services, buy from here all the time

Date of experience: February 22, 2023

The seller isn't always the same as listed
August 20th, 2022
Verified purchase
• Previous review

The seller isn't always the same as listed. Don't try to line up books from the same seller to save on freight, won't work.

Reason I chose this business:

Always use it

Date of experience: August 20, 2022

Thumbnail of user rogera423
Washington
1 review
0 helpful votes
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January 22nd, 2023
Verified purchase

Had ordered the item rated very good for a good price. While I had to change my password, that order disappeared...
Roger A, *******184

Date of experience: December 23, 2022

Thumbnail of user normanb221
New York
1 review
0 helpful votes
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December 23rd, 2022
Verified purchase
• Updated review

I have been looking for this volume for over 40 years to complete a set from my great-grandfather. At last I found the missing volume. Hooray!

Reason I chose this business:

Alibris had the volume I needed

Date of experience: December 23, 2022

Bibles are a non-taxablemitem and you keep charging...
October 10th, 2021
Verified purchase
• Previous review

Bibles are a non-taxablemitem and you keep charging sales tax. PLEASE STOP!

Reason I chose this business:

You had what I wanted.

Date of experience: September 10, 2021

Thumbnail of user charlesp1433
Tennessee
1 review
0 helpful votes
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March 13th, 2022
Verified purchase

I placed an order for 3 books instead of 2 and could find NO way to add the third book back to my order. It was the book on Colossians/Philemon

* Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: February 11, 2022

Thumbnail of user ericab462
Pennsylvania
1 review
0 helpful votes
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May 6th, 2022
Verified purchase

I have not had a bad experience with Alibris books. I'm not an avid reader but when I want any book this is I go to.

Date of experience: May 6, 2022

Thumbnail of user uyend8
Minnesota
1 review
0 helpful votes
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March 13th, 2022
Verified purchase

I don't like that the shipping still says $21.94 and doesn't reflect that it's free until the end. (You will lose customer with the design flaw)

Reason I chose this business:

Cheaper than Amazon, but would be the same if I had to pay shipping.

Date of experience: February 11, 2022

Thumbnail of user christinas1724
New Jersey
1 review
0 helpful votes
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October 11th, 2023
Verified purchase

Very straightforward. Great selection for the item I'm looking for. Shipping charge less than anticipated!

Reason I chose this business:

This book wasn't available through my local bookstore. The clerk recommended Alibris.

Date of experience: October 11, 2023

Thumbnail of user christinaw572
Washington
1 review
0 helpful votes
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February 20th, 2022
Verified purchase

Surprising me with shipping at the end is a big bummer. Why not encourage sellers to include shipping in the cost, or put the total upfront?

Reason I chose this business:

Because it appeared cheaper than other websites. However, as I bought multiple books, I am not actually sure if it WAS cheaper, or if the shipping cost off-set any savings.

* Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: January 21, 2022

Thumbnail of user micheles1112
Texas
1 review
0 helpful votes
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August 3rd, 2022
Verified purchase

It was easy to purchase, but the description of the item is discouraging. I'm taking a gamble on my purchase. I hope I am not disappointed.

Reason I chose this business:

Google search

Date of experience: July 4, 2022

Thumbnail of user patriciar2123
Michigan
1 review
0 helpful votes
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April 4th, 2022
Verified purchase

Very easy to navigate the website. I was gratified because I was able to locate an out of print book for my granddaughter. She'll be thrilled!

Reason I chose this business:

Recommended by McLean and Eakin bookstore in Petoskey, MI

Date of experience: April 4, 2022

Thumbnail of user kelleyf44
Massachusetts
1 review
0 helpful votes
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February 13th, 2022
Verified purchase
• Updated review

I have shopped from Alibris for years - never any complaints. I am always very happy with what I find on here and for such great prices!

Reason I chose this business:

You guys have the best deals on books anywhere. Always happy purchasing from Alibris

Date of experience: February 13, 2022

I have never had a bad experience!
May 29th, 2021
Verified purchase
• Previous review

I have never had a bad experience! I adore Alibris! You guys are much cheaper than Amazon - whenever I buy books, I always compare Amazon prices to your prices and you guys win out every single time.

Reason I chose this business:

I always go to you guys to save money on books. Today, I happened to find a book that is rare in the USA for a literal steal!

Date of experience: May 29, 2021

Thumbnail of user jimmye79
Alaska
1 review
0 helpful votes
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February 13th, 2022
Verified purchase

I have been using Alibris a few years and have had no trouble. Prices are decent, postage is good and descriptions of books are right on.

Reason I chose this business:

I have used Alibris to satisfaction a few years.

Date of experience: February 13, 2022

Thumbnail of user maryannec42
California
1 review
0 helpful votes
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April 18th, 2022
Verified purchase

Only thing I didn't like was the coupon use is only for over $50. I shop here so I don't have to pay that much for books at one time.

Reason I chose this business:

Got my previous book from Alibris. Good service.

Date of experience: April 18, 2022

Thumbnail of user dianeg1388
Illinois
1 review
0 helpful votes
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October 5th, 2022
Verified purchase

I am anxious to get the books for my grandson. This was so easy to order and the prices better than I could find anywhere else.

Date of experience: October 5, 2022

Thumbnail of user montyf9
Pennsylvania
1 review
0 helpful votes
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April 8th, 2021
Verified purchase

Fast, efficient and professional service always and the prices are always/usually just right. Thankyou :)

Reason I chose this business:

Because you are the BEST! :)

Date of experience: April 8, 2021

Thumbnail of user lynner157
Wisconsin
1 review
0 helpful votes
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August 12th, 2021
Verified purchase

Good for the four books you had. The other two I was looking for were a bit of a disappointment, and I'll have to look elsewhere.

Reason I chose this business:

Good experience in the past, and not Amazon.

Date of experience: August 12, 2021

Thumbnail of user patrickc1064
Florida
1 review
0 helpful votes
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April 23rd, 2022
Verified purchase

Really difficult to move around your web site! Once, I go to pay you can't go back. You had an old address and it was a real pain to correct!

Reason I chose this business:

It had the book I wanted

Date of experience: March 24, 2022

Thumbnail of user tonyd965
California
1 review
0 helpful votes
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November 29th, 2022
Verified purchase

SENDS WRONG BOOK, RETURN LABEL DOESN'T PRINT. CUSTOMER SERVICE DID NOT RESPOND TO EARLIER MESSAGES. NO WAY TO GET A LIVE PERSON. CRAPPY WAY TO COMMUNICATE

Reason I chose this business:

BECAUSE I ALREADY ORDERED A BOOK AND YOU SENT THE WRONG ONE. I JUST ORDERED THE RIGHT ONE. THIS WILL MOST LIKELY BE THE LAST ORDER WITH YOU GUYS AS YOUR BUSINESS PROCESS / CUSTOMER SERVICE IS TERRIBLE. THE ONLY REASON I ORDERED HERE IS YOU HAVE TITLES OTHERS DON'T THAT I NEED FOR SCHOOL.

Date of experience: October 30, 2022

Thumbnail of user bobp509
California
1 review
0 helpful votes
  • Send Message
January 12th, 2021
Verified purchase

I had difficulty putting in the credit card date; i kept clicking on the arrows not the numbers. Other then that very good experience. Thank you!

Reason I chose this business:

Had a book i wanted

Date of experience: January 12, 2021

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From the business

We love browsing books, drinking coffee, and talking with people who love good stories.

Business History

Born from Interloc, a database for proffesional booksellers, Alibris has spent over two decades connecting book lovers to book sellers. It's the premier marketplace for textbooks, used books and rare, out-of-print books and supports countless small booksellers across the country. With over 270 million books, Alibris has something for you.

Company Representative

Thumbnail of user mikef1003
Mike F.
Director of Client Services
Typically responds within 2 days

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