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    Alibris

2024 SITEJABBER AWARD

Alibris

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Overview

Alibris has a rating of 4.7 stars from 93,369 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Alibris most frequently mention great prices, good price, and shopping experience. Alibris ranks 1st among Used Books sites.

  • Service
    668
  • Value
    7607
  • Shipping
    7596
  • Quality
    7595

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 93%
Positive
17,811
Neutral
792
Negative
542
View ratings trends
30
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How would you rate Alibris?

Reviews (93,369)

Rating

Timeframe

Other

Reviews that mention popular keywords

shopping experience (1120) web site (348) use site (212) credit card (495) billing address (202) coupon code (243) shopping cart (178) email address (83)
Thumbnail of user priscillar131
California
1 review
0 helpful votes
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January 26th, 2022
Verified purchase

Should be some type of bundling of shipping cost for multiple orders from the same place, even a dollar or a few cents would be nice.

Reason I chose this business:

Cheapest cost

Date of experience: January 26, 2022

Thumbnail of user tp742
Pennsylvania
1 review
0 helpful votes
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June 1st, 2023
Verified purchase

Easy search method (though sometimes the search bar froze when looking through a seller's inventory).

Reason I chose this business:

Repeat buyer. Good experience with my last purchases

Date of experience: June 1, 2023

Thumbnail of user lashonem
Nevada
1 review
0 helpful votes
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February 13th, 2021
Verified purchase

Everything was easy thus far just have to wait and see what the product looks like and how long it takes for me to get it.

Reason I chose this business:

I searched the book

Date of experience: February 13, 2021

Thumbnail of user claired310
Indiana
1 review
0 helpful votes
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April 22nd, 2023
Verified purchase

My first time to use Alibris, and it was very easy despite the fact I was having the book delivered to a friend in another state.

Reason I chose this business:

The price was right and it was one of the few marked very good in terms of condition of the book being used.

Date of experience: April 22, 2023

Thumbnail of user sharonh1525
Washington
1 review
0 helpful votes
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August 13th, 2021
Verified purchase

I've been ordering books and and off for quite a few years and I'm always satisfied with the service. Very easy to navigate to find items.

Reason I chose this business:

I can usually find exactly the book or books I'm looking for at very good prices and always in good condition.

Date of experience: August 13, 2021

Thumbnail of user jamesa1079
New York
2 reviews
0 helpful votes
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May 29th, 2021
Verified purchase

So confusing with the 'you just need to spend $5.98 more to qualify for free shipping' then when we added another book, we were charged shipping

Reason I chose this business:

We thought it had the best price for the book we wanted

* Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: April 29, 2021

Thumbnail of user justinh782
Michigan
1 review
0 helpful votes
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March 29th, 2022
Verified purchase

The shipping cost came as a bit of a surprise, but the books, themselves, were cheap enough that it still evened out to a good deal.

Reason I chose this business:

I'd had a hard time finding a couple specific titles elsewhere, and they were readily available here.

Date of experience: March 29, 2022

Thumbnail of user rutha1150
Arizona
1 review
0 helpful votes
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July 20th, 2023
Verified purchase

Could be a little cheaper. At one point I thought I was hard cover then it said soft cover, so don't know which one I'm getting.

Date of experience: July 20, 2023

Thumbnail of user carols1906
New Jersey
1 review
0 helpful votes
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April 11th, 2021
Verified purchase

Easy to locate the item I wanted, good price and check out system. Also I liked that I could review my order at the end of the process. Thank you.

Reason I chose this business:

I googled what I wanted and your site came up. Thank you.

Date of experience: April 11, 2021

Thumbnail of user dennish549
Nebraska
1 review
0 helpful votes
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March 26th, 2021
Verified purchase

So Far so good. On last order, shipper gave refund after my inquiry a month after order. They claimed book was damaged and returned to them.?

Reason I chose this business:

I still want the book, you still offer it. :)

Date of experience: March 26, 2021

Thumbnail of user rubyh49
Indiana
2 reviews
0 helpful votes
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March 16th, 2022
Verified purchase

Quick and easy to find what I was looking for and better price than Amazon - interested to see the quality of the book when it arrives.

Reason I chose this business:

It came up in a search for a book - had never noticed it before. Better price so I will be sharing this site for those of us who still need a REAL book rather than digital ;)

Date of experience: March 16, 2022

Thumbnail of user keithh900
Nevada
1 review
0 helpful votes
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May 18th, 2022
Verified purchase

Short, sweet, and hard to beat how easy it was to find what I was looking for here, and the price is better than even imaginable!

Date of experience: May 18, 2022

Thumbnail of user gabrielw63
California
1 review
0 helpful votes
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September 15th, 2021
Verified purchase

Simple, straightforward shopping and ordering. Great process for ppl who know what they're looking for.

Reason I chose this business:

Best price for a like-new book, linked through Goodreads.

Date of experience: September 15, 2021

Thumbnail of user judyp418
Oklahoma
1 review
0 helpful votes
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July 15th, 2022
Verified purchase
• Updated review

I was amazed to find the items in my cart from a couple weeks ago, and with the coupon code, I saved a little bit, so overall a happy experience.

Reason I chose this business:

Because I got an email about the savings codes, and when I clicked on the link I saw that my previously carted items were still there so I completed the purchase with the code.

Date of experience: July 15, 2022

Easy and quick
October 26th, 2021
Verified purchase
• Previous review

Date of experience: October 26, 2021

Thumbnail of user ericap311
Minnesota
1 review
0 helpful votes
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March 15th, 2022
Verified purchase

Thought I ordered from the same seller for all three books but it was changed at checkout. Maybe for availability. But other that that just fine.

Reason I chose this business:

I've ordered before and was pleased. Sort of my go to for online books.

Date of experience: March 15, 2022

Thumbnail of user susanf1107
Michigan
2 reviews
0 helpful votes
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February 26th, 2021
Verified purchase

Pleasurable experience in viewing and selecting. Titles easily found. Check out quick, efficient and easy.

Reason I chose this business:

I needed gifts. Books are my favorite choice!

Date of experience: February 26, 2021

Thumbnail of user robertw2459
Florida
3 reviews
0 helpful votes
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January 20th, 2021
Verified purchase

I do have a problem with the coupons today is free shipping and 15$ dollars off but I can't get it to apply it is disappointing

Reason I chose this business:

You are the best

Date of experience: January 20, 2021

Thumbnail of user mierliap
California
1 review
0 helpful votes
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May 25th, 2024
Verified purchase

Everything about the order and shipping process was smooth and my book came home within a week <3

Reason I chose this business:

Alibris had scientific field guides I was eyeing at a fraction of their original cost while still looking brand new and shipping price was unbelievably small <3

Value
Shipping
Quality

Date of experience: May 15, 2024

Thumbnail of user noiib
Texas
1 review
0 helpful votes
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March 7th, 2022
Verified purchase

Poor interface. Too many buttons. Not clear. Had to spend too much time reviewing the order form to make sure I was getting what I ordered.

* Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: February 5, 2022

Thumbnail of user andreer8
Connecticut
1 review
0 helpful votes
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March 31st, 2022
Verified purchase

The items in my shopping cart disappeared when I signed in. I had to go back and reconstruct. That was a pain. Otherwise, it was fine.

Reason I chose this business:

I searched for best books on WWII, and an Alibris book came up in the search results. Then it started suggesting things and I bought more.

Date of experience: March 31, 2022

Thumbnail of user irenew184
Indiana
1 review
0 helpful votes
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August 11th, 2022
Verified purchase

Quick and easy to order from Alibris. Prices are reasonable. Have never had an issue in the past, so I continue to order from this site.

Reason I chose this business:

Positive past experience with ordering on Alibris site.

Date of experience: August 11, 2022

Thumbnail of user heideh9
Pennsylvania
1 review
0 helpful votes
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March 31st, 2022
Verified purchase

I needed to enter a different shipping address, which I was only able to do at the very end of the process. I'm glad I didn't give up in despair.

Reason I chose this business:

They had the books I needed

Date of experience: March 31, 2022

Thumbnail of user judithg283
Illinois
1 review
0 helpful votes
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April 5th, 2021
Verified purchase

So far, I've had to sign up again because I can't access the email I signed with. Otherwise, it's okay. Not as easy as I remembered.

Reason I chose this business:

Can by a a book retail for $28.00. You don't have yet, but I assume it will be less expensive here. So I got 2 by the same author for a little less. I'm not the samebuyer I used to be.

Date of experience: April 5, 2021

Thumbnail of user davidk2946
Washington
1 review
0 helpful votes
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January 3rd, 2022
Verified purchase

Long-time user of Alibris. Excellent service, excellent source for hard-to-find items at a good price.

Reason I chose this business:

Items, price

Date of experience: January 3, 2022

Thumbnail of user leighannep4
North Carolina
1 review
0 helpful votes
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January 8th, 2023
Verified purchase

Not all my books were available but your process is very efficient. I hope the shipping in 3-10 business days is accurate. Need the books asap.

Reason I chose this business:

Not sure. It was one of the top on my Google search, I guess.

Date of experience: January 8, 2023

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From the business

We love browsing books, drinking coffee, and talking with people who love good stories.

Business History

Born from Interloc, a database for proffesional booksellers, Alibris has spent over two decades connecting book lovers to book sellers. It's the premier marketplace for textbooks, used books and rare, out-of-print books and supports countless small booksellers across the country. With over 270 million books, Alibris has something for you.

Company Representative

Thumbnail of user mikef1003
Mike F.
Director of Client Services
Typically responds within 2 days

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