Sitejabber Website Reviews and Complaints
  • Bookmark

    Alibris

2024 SITEJABBER AWARD

Alibris

Write a Review

Overview

Alibris has a rating of 4.7 stars from 93,362 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Alibris most frequently mention great prices, good price, and shopping experience. Alibris ranks 1st among Used Books sites.

  • Service
    668
  • Value
    7603
  • Shipping
    7592
  • Quality
    7591

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 93%
Positive
17,808
Neutral
792
Negative
542
View ratings trends
30
See all photos
How would you rate Alibris?

Reviews (93,362)

Rating

Timeframe

Other

Reviews that mention popular keywords

shopping experience (1120) web site (348) use site (212) credit card (495) billing address (202) coupon code (243) shopping cart (178) email address (83)
Thumbnail of user margaretm2342
California
1 review
0 helpful votes
  • Send Message
November 19th, 2022
Verified purchase

I had to enter my email address about 5 times. This site doesn't seem to work with my saved info that automatically enters name, address, etc.

Reason I chose this business:

Good reputation and good prices

* Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: October 20, 2022

Thumbnail of user raet25
Florida
1 review
0 helpful votes
  • Send Message
March 8th, 2021
Verified purchase

Would of be nice to received my coupon that was sent in my email and not had to look for one... Been receiving emails for years...

Reason I chose this business:

Bought college books before

Date of experience: March 8, 2021

Thumbnail of user marcs233
Washington
2 reviews
0 helpful votes
  • Send Message
December 17th, 2021
Verified purchase

Good selection and easy checkout process. Wish there was a way to see the inside of the book, at least a page or two, to get a feel for it.

Reason I chose this business:

My daughter specifically gave me links to books she found on Alibris.

Date of experience: December 17, 2021

Thumbnail of user johnp5597
Virginia
1 review
0 helpful votes
  • Send Message
August 22nd, 2022
Verified purchase

Alibris is always an excellent source for books of all kinds. I have especially found them useful for more obscure titles (which I often look for)

Reason I chose this business:

To see if I could get my books for less than going to the bookstore. (And, I did!)

Date of experience: August 22, 2022

Thumbnail of user graceh181
Colorado
2 reviews
3 helpful votes
  • Send Message
July 19th, 2021
Verified purchase

Easy to find the items I was looking for-although finding the deck of cards too a little more searching but I was happy they showed up!

Reason I chose this business:

Because I hope it's an independent website.

Date of experience: July 19, 2021

Thumbnail of user juditht390
Maine
1 review
0 helpful votes
  • Send Message
September 29th, 2021
Verified purchase

I am
New to your company but wanted to give it a try. I ordered 4 books from different sellers so will see how it goes.

Date of experience: September 29, 2021

Thumbnail of user lucial73
Italy
1 review
0 helpful votes
  • Send Message
February 7th, 2022

I got the parcel within the estimated time and the book is in excellent condition, even though it is used.
I'll buy from this shop again!

Date of experience: February 7, 2022

Thumbnail of user christyt137
Michigan
1 review
0 helpful votes
  • Send Message
March 17th, 2023
Verified purchase

I dont agree with the price to ship one or more paperback books that dont weigh hardly anything. Shipping cost more than the entire book order!

Date of experience: February 15, 2023

Thumbnail of user joek1072
Maryland
1 review
0 helpful votes
  • Send Message
February 13th, 2023
Verified purchase

Good search process but could not go back to order another book once I got to check out page. Had to reopen application in another window

Reason I chose this business:

Good previous experience

Date of experience: February 13, 2023

Thumbnail of user maian7
North Dakota
1 review
0 helpful votes
  • Send Message
April 13th, 2022
Verified purchase

Excellent selection, excellent service, no problems... always a pleasure. Completely satisfied / highly recommend. Thank you:)

Reason I chose this business:

Excellent option. Better than others.

Date of experience: April 13, 2022

Thumbnail of user cynthiam1770
Texas
1 review
0 helpful votes
  • Send Message
March 15th, 2022
Verified purchase
• Updated review

Love your website, ease of ordering, selections and affordability. I've recommended to friends and family.

Reason I chose this business:

It’s always reliable

Date of experience: March 15, 2022

The website is easy to understand snd use
December 3rd, 2021
Verified purchase
• Previous review

The website is easy to understand snd use. The selection of books is great.

Date of experience: December 3, 2021

Thumbnail of user altheaa10
New York
1 review
0 helpful votes
  • Send Message
March 12th, 2021
Verified purchase

Website is user friendly. Detailed description of the selected items is provided. Reasonable shipping fee.

Reason I chose this business:

This was the lowest price I found on the internet for this item.

Date of experience: March 12, 2021

Thumbnail of user dianea611
Texas
1 review
0 helpful votes
  • Send Message
June 14th, 2021
Verified purchase

No $5.00 coupon applied to order. Issue me a credit if you do not give me the $5.00 you promised on your web-site or you'll never hear from me again.

* Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: May 15, 2021

Thumbnail of user jodip88
California
1 review
0 helpful votes
  • Send Message
June 13th, 2021
Verified purchase

Shipping was suppose to be free with an over $100 order. I had to pay shipping on 2 items and one was a $1.87. Seems misleading.

Reason I chose this business:

Looking for inexpensive books, but shipping changed that. Not sure about using going forward.

Date of experience: May 14, 2021

Thumbnail of user garyz90
Georgia
1 review
0 helpful votes
  • Send Message
July 4th, 2021
Verified purchase

I buy several used books and my first stop is always alibris.com. Never had any issues and the book conditions is always as described or better.

Reason I chose this business:

I have bought several books here and always have a great shopping experience.

Date of experience: July 4, 2021

Thumbnail of user donnah2004
Florida
1 review
0 helpful votes
  • Send Message
April 14th, 2022
Verified purchase

Once established with Alibris, purchasing books is simple, books are good quality and fairly priced.

Reason I chose this business:

Past experience told me that they are very likely to have what I'm looking for.

Date of experience: April 14, 2022

Thumbnail of user paulag764
Ohio
1 review
0 helpful votes
  • Send Message
March 19th, 2024
Verified purchase

I am a poor user of technology; I wish it were easier. I am worried that the correct editions will be sent.

Reason I chose this business:

It allowed me to choose books by number.

Date of experience: March 9, 2024

Thumbnail of user megank631
Sweden
1 review
0 helpful votes
  • Send Message
January 4th, 2024
Verified purchase

Love this website, id love to suggest a 'its a gift' option so the price could be hidden or not shown upon arrival. Really love ya'lls set up though!

Reason I chose this business:

I've had great experiences before. I like the prices and the used or new options and getting to support smaller book shops instead of just having the option online from bigger retailers. Really love that i don't have to use amazon!

Date of experience: January 4, 2024

Thumbnail of user shirleyb1573
Virginia
1 review
0 helpful votes
  • Send Message
February 24th, 2024
Verified purchase

This particular copy did not come up under the author's name. I needed to type in the exact title to find any copies of the edition I wanted.

Reason I chose this business:

I can usually find a copy of an out of print book that I want.

Date of experience: February 17, 2024

Thumbnail of user ericd1646
California
1 review
0 helpful votes
  • Send Message
February 14th, 2024
Verified purchase

Quick and easy. Same price as as sold through amazon, but a portion doesn't go to Amazon so Bezos can avoid paying taxes.

Reason I chose this business:

Same price for rare title as Amazon, but I'm not funneling money to Jeff Bezos.

Date of experience: February 14, 2024

Thumbnail of user richardg2905
Massachusetts
2 reviews
0 helpful votes
  • Send Message
December 21st, 2022
Verified purchase

Alibris is always the best for book purchases! Thank Paul Klingenstein Harvard class of 1976 or so for investing in it! Tell him I said hi!
Rich Gula

Reason I chose this business:

Ease of use and always has what I want!

Date of experience: December 21, 2022

Thumbnail of user davidt2348
Colorado
2 reviews
0 helpful votes
  • Send Message
June 14th, 2024
Verified purchase

Good selection. Searching is easy. I found what I sought. And that's all folks.

Reason I chose this business:

AbeBooks didn’t have the book I sought.

Date of experience: June 4, 2024

Thumbnail of user katiem600
Illinois
1 review
0 helpful votes
  • Send Message
December 14th, 2021
Verified purchase

IT IS ALWAYS GLITCHY AT CHECKOUT. I HAVE TAKEN STEPS BEFORE INCLUDING TODAY TO UPDATE MY ADDRESS AND CREDIT CARD AND THE SYSTEM DOESNT SAVE CORRECTLY.

* Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: November 14, 2021

Thumbnail of user ellenj99
Pennsylvania
1 review
0 helpful votes
  • Send Message
July 6th, 2022
Verified purchase
• Updated review

Great prices! Thanx, ellensue
P.S. Have you eliminated anti-semitic books that are printed in foreign languages so the buys don't know what they are?

Reason I chose this business:

Have used it before with good results.

Date of experience: July 6, 2022

Quick & Easy!
February 2nd, 2022
Verified purchase
• Previous review

Quick & Easy! Excellent book selections.

Reason I chose this business:

Great books. Excellent prices! Easy to order.

Date of experience: February 2, 2022

So far, so good!
January 7th, 2022
Verified purchase
• Previous review
Reason I chose this business:

I know they have good used books for low prices.

Date of experience: January 7, 2022

Quick & Easy
November 5th, 2021
Verified purchase
• Previous review
Reason I chose this business:

I like to buy used books to review on my website

Date of experience: November 5, 2021

Good selection and easy to shop
March 17th, 2021
Verified purchase
• Previous review
Reason I chose this business:

I use it to find books at a lower price.

Date of experience: March 17, 2021

Thumbnail of user fionab186
Kansas
1 review
0 helpful votes
  • Send Message
June 19th, 2024
Verified purchase
• Updated review

I found the book I wanted very quickly and the purchase process was fast.

Reason I chose this business:

Alibris has been reliable in the oast

Date of experience: June 9, 2024

Very clunky site
December 1st, 2023
Verified purchase
• Previous review
Reason I chose this business:

Because it had the book I wanted

Date of experience: November 24, 2023

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

We love browsing books, drinking coffee, and talking with people who love good stories.

Business History

Born from Interloc, a database for proffesional booksellers, Alibris has spent over two decades connecting book lovers to book sellers. It's the premier marketplace for textbooks, used books and rare, out-of-print books and supports countless small booksellers across the country. With over 270 million books, Alibris has something for you.

Company Representative

Thumbnail of user mikef1003
Mike F.
Director of Client Services
Typically responds within 2 days

How do I know I can trust these reviews about Alibris?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Alibris?