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    Alibris

2024 SITEJABBER AWARD

Alibris

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Overview

Alibris has a rating of 4.7 stars from 93,330 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Alibris most frequently mention great prices, good price, and shopping experience. Alibris ranks 1st among Used Books sites.

  • Service
    667
  • Value
    7588
  • Shipping
    7577
  • Quality
    7576

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 93%
Positive
17,811
Neutral
792
Negative
540
View ratings trends
30
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How would you rate Alibris?

Reviews (93,330)

Rating

Timeframe

Other

Reviews that mention popular keywords

shopping experience (1120) web site (348) use site (212) credit card (495) billing address (202) coupon code (243) shopping cart (178) email address (83)
Thumbnail of user cherylynnm
Delaware
1 review
0 helpful votes
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February 1st, 2022
Verified purchase

Ali dis is my go to place for used and hard to find books. Sellers have always been courteous and protect their books as if they were their children

Date of experience: February 1, 2022

Thumbnail of user colleenr508
Maine
2 reviews
0 helpful votes
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August 10th, 2022
Verified purchase

A bit frustrated at the shipping. It would be nice if the site could indicate if a bookseller had all the books I was looking for in single seller.

Reason I chose this business:

The school recommended you:-)

Date of experience: August 10, 2022

Thumbnail of user samanthav83
New York
1 review
0 helpful votes
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July 6th, 2021
Verified purchase

I kept trying to put my cc details in and your site kept not taking them. So, I had to go thru PayPal. Just frustrating in the checkout process.

Reason I chose this business:

Couldn't find this book anywhere! Not bookshop or amazon or barnes and noble. Thank you! You guys really came through!

Date of experience: June 6, 2021

Thumbnail of user joellac6
Missouri
1 review
0 helpful votes
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July 17th, 2022
Verified purchase

I was in a hurry to find the book I needed and get it ordered. I did all that in less than five minutes, and they have good prices.

Reason I chose this business:

I needed the book I ordered for health reasons, and chose Alibris. I've ordered before and trust them, along with having good prices. Simple as that.

Date of experience: July 17, 2022

Thumbnail of user joannan70
New York
2 reviews
0 helpful votes
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July 31st, 2023
Verified purchase
• Updated review

Always a good experience with Alibris though I am less profligate with book
Purchases than in former times.

Reason I chose this business:

Explained above

Date of experience: July 31, 2023

It is a good experience
November 15th, 2022
Verified purchase
• Previous review

It is a good experience. I just have to learn how to delete the old Visa. That will make things easier. But I managed to order what I wanted today.

Reason I chose this business:

I think they have access to interesting books that can be shipped from reliable source. Mostly they books arrive in the condition described so I trust them.

Date of experience: November 15, 2022

Very easy to order
September 16th, 2022
Verified purchase
• Previous review
Reason I chose this business:

I have used previously and was satisfied with service.

Date of experience: September 16, 2022

It was not too difficult
April 1st, 2022
Verified purchase
• Previous review

It was not too difficult. I have some eye problems and not to savvy with tech items but alibris is something I can handle.

Date of experience: April 1, 2022

I had trouble with one request re the ny code
February 16th, 2022
Verified purchase
• Previous review
Reason I chose this business:

The book I wanted had limited availability

Date of experience: January 17, 2022

Thumbnail of user lauram3683
Texas
1 review
0 helpful votes
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July 31st, 2023
Verified purchase
• Updated review

I wish the descriptions were not so generic. I have to return a book and reorder another that has more details to make sure it has the dust cover.

Reason I chose this business:

Love the chance to purchase books from so many vendors, all in one place.

Date of experience: July 31, 2023

Easily found all the books I wanted
July 19th, 2023
Verified purchase
• Previous review

Easily found all the books I wanted. Very glad to see so many booksellers available

Reason I chose this business:

Only site that had 10 of 11 books in a series. Abe had the other book.

Date of experience: July 19, 2023

Thumbnail of user johna2856
Colorado
1 review
0 helpful votes
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June 18th, 2024
Verified purchase
• Updated review

Great selection of books with very good service I will continue as a customer

Reason I chose this business:

Greatselection and service

Value
Shipping
Quality

Date of experience: June 8, 2024

Excellent selection and service
March 6th, 2023
Verified purchase
• Previous review
Reason I chose this business:

Shopped with you for years

Date of experience: March 6, 2023

Shopped here for years excellent selection and service
February 11th, 2023
Verified purchase
• Previous review

Date of experience: February 11, 2023

Been a customer for many years--excellent service!---John
February 5th, 2023
Verified purchase
• Previous review
Reason I chose this business:

Always shop with you

Date of experience: February 5, 2023

Always excellent service
March 2nd, 2021
Verified purchase
• Previous review
Reason I chose this business:

I always shop Alibris

Date of experience: March 2, 2021

Thumbnail of user karenw2540
Minnesota
1 review
0 helpful votes
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May 10th, 2022
Verified purchase

Since i had not signed in yet, my cart was erased about an hour after I put in my last book. Please keep the cart active a little longer.

Reason I chose this business:

Because last time I ordered from abeboooks, and the expected delivery time was one month, even though they were shipping from the US and had the book on the shelf.

Date of experience: April 10, 2022

Thumbnail of user maryj2057
California
1 review
0 helpful votes
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August 17th, 2022
Verified purchase
• Updated review

I typed in the book titles. Alibris had both books. I chose one of each, put in my cart, edited my payment method, hit Buy and I was done.

Reason I chose this business:

You have the titles I want at good prices.

Date of experience: August 17, 2022

I typed in the book title
January 29th, 2022
Verified purchase
• Previous review

I typed in the book title. The list of all the stores offering it popped right up. I chose the condition and price I wanted, went to Checkout, clicked OK wind was done, what could be easier?!

Date of experience: January 29, 2022

I typed in the title of the book i wanted, I reviewed...
May 27th, 2021
Verified purchase
• Previous review

I typed in the title of the book i wanted, I reviewed the price and condition and picked one. A similar book was suggested and for $. 99 I figured why not get it. I proceeded to checkout it couldn't have been easier. In fact it has taken me long to type this review than it took to order my books. Love Alibris.

Reason I chose this business:

I chose Alibris because I knew I’d find what I wanted at an amazing price.

Date of experience: May 27, 2021

Thumbnail of user jonathanb992
New Mexico
1 review
0 helpful votes
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June 18th, 2024
Verified purchase
• Updated review

Better than amazon. Not saying much but in today's world we're all trying to raise the bar

Reason I chose this business:

Better thane amazon

Date of experience: June 8, 2024

Alibris is Not bad
June 13th, 2024
Verified purchase
• Previous review

Got my book yes I did. Was a good book. Don't remember which one.

Reason I chose this business:

It wasn't Amazon

Value
Shipping
Quality

Date of experience: June 3, 2024

So far so good
September 23rd, 2021
Verified purchase
• Previous review
Reason I chose this business:

Because it's not Amazon

Date of experience: September 23, 2021

Thumbnail of user cindyp596
Oregon
1 review
0 helpful votes
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June 18th, 2021
Verified purchase

It was easy to find what I desired and from beginning to end a pleasant flow.
Thank you and all of you have a fulfilling adventurous life! Love, CJ

Reason I chose this business:

It chose me really...;-)

Date of experience: June 18, 2021

Thumbnail of user vivianl131
Florida
1 review
0 helpful votes
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November 25th, 2023
Verified purchase
• Updated review

I really enjoy the accuracy of the site. Book covers are usually accurate, and so is book condition. I just wish gift options were available.

Reason I chose this business:

I was looking for competitive pricing.

Date of experience: November 25, 2023

Great selection of sellers!
February 17th, 2021
Verified purchase
• Previous review
Reason I chose this business:

Cheaper than Amazon!

Date of experience: February 17, 2021

Thumbnail of user renitab20
Texas
1 review
0 helpful votes
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June 2nd, 2022
Verified purchase

Took way too long. Wanted to checkout as a guest but not allowed to due to an existing account I haven't used for over a decade. What a pain!

Reason I chose this business:

Lowest price

Date of experience: June 2, 2022

Thumbnail of user debral782
Washington
1 review
0 helpful votes
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June 4th, 2022
Verified purchase

I am re-purchasing this book as the previous one I bought for a birthday present came with the pages separate from the cover and I had to repair it.

Date of experience: May 5, 2022

Thumbnail of user susanm2736
New Jersey
1 review
0 helpful votes
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March 17th, 2021
Verified purchase

By simply typing the ISBN into my search engine, ALIBRIS produced the book I was anxious to find! Great price for the book and shipping. Very happy with aLIBRIS!

Reason I chose this business:

Great price and EASY purchasing process! So easy: add to cart!

Date of experience: March 17, 2021

Thumbnail of user robertam337
Florida
2 reviews
0 helpful votes
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November 23rd, 2022
Verified purchase

I was offered a Coupon for signing up but then the coupon did not appear. If you can apply a coupon to my order I would be most happy.

Date of experience: November 23, 2022

Thumbnail of user lorih725
Minnesota
1 review
0 helpful votes
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November 23rd, 2021
Verified purchase

Second time I have received a chance to rate today.
First time, I gave you 5 stars.
As soon as I submitted, you cleared the cart (before I had finished paying) and I HAD TO START OVER.

That sucked!

Date of experience: October 24, 2021

Thumbnail of user joyces1420
California
1 review
0 helpful votes
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January 28th, 2024
Verified purchase

Easy to find the books I was looking for, and they were all here for such great prices I bought them all! Thank you

Reason I chose this business:

Had the books I was looking for

Date of experience: January 28, 2024

Thumbnail of user elainej283
Michigan
1 review
0 helpful votes
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March 18th, 2024
Verified purchase

Well the pages kept changing. The wrong address was hard to correct. Meaning the apartment number was left out.

Reason I chose this business:

Because it came up in Google at a great low price.

Date of experience: March 8, 2024

Thumbnail of user billg1027
Indiana
1 review
0 helpful votes
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October 15th, 2023
Verified purchase

This is the second time I've ordered this book from you guys.my first attempt was cancelled because you had sold my first choice. SHAPE UP!

Reason I chose this business:

You have great prices!

* Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: September 15, 2023

Thumbnail of user charlottes724
Washington
1 review
0 helpful votes
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September 23rd, 2023
Verified purchase
• Updated review

Again, it would be nice to see when I would receive the book beforehand. I am trying to get my student ready for classes asap.

Date of experience: September 23, 2023

It would be nice to have the option to expedite shipping
September 23rd, 2023
Verified purchase
• Previous review

It would be nice to have the option to expedite shipping. And to know when I can expect to get the book, before the payment page.

Reason I chose this business:

I need the text for my student.

Date of experience: September 23, 2023

Thumbnail of user catherinew452
Connecticut
1 review
0 helpful votes
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March 23rd, 2024
Verified purchase
• Updated review

Easy to find the book wanted. Difficult to find whether the seller is the same when name is almost the same.

Reason I chose this business:

To find books not available locally.

Date of experience: March 13, 2024

Many choices, too bad the shipping costs so much more...
February 5th, 2022
Verified purchase
• Previous review

Many choices, too bad the shipping costs so much more than the books

Date of experience: February 5, 2022

Only complaint: hard to group multiple books by seller
November 2nd, 2021
Verified purchase
• Previous review
Reason I chose this business:

Past experience has been very good.

Date of experience: November 2, 2021

Thumbnail of user bonniec693
North Carolina
1 review
0 helpful votes
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February 22nd, 2024
Verified purchase

I wanted to BUY 2 copies of this book and the system would not let me add a SECOND book. By the time I went back to buy it again through the entire process, the book was already gone...

Reason I chose this business:

Great price and availablity.

* Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: January 30, 2024

Thumbnail of user tracyh1133
North Carolina
1 review
0 helpful votes
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September 14th, 2023
Verified purchase

It was good, though when I entered shipping info first, it would have been to have a button saying that was not my billing address.

Reason I chose this business:

It came up as a place that was selling the book I wanted.

Date of experience: September 14, 2023

Thumbnail of user marthab1397
Michigan
1 review
0 helpful votes
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April 6th, 2024
Verified purchase

Too difficult to work through update password, getting addresss of shipping and billing completed. Too darn long of a process.

* Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: March 27, 2024

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From the business

We love browsing books, drinking coffee, and talking with people who love good stories.

Business History

Born from Interloc, a database for proffesional booksellers, Alibris has spent over two decades connecting book lovers to book sellers. It's the premier marketplace for textbooks, used books and rare, out-of-print books and supports countless small booksellers across the country. With over 270 million books, Alibris has something for you.

Company Representative

Thumbnail of user mikef1003
Mike F.
Director of Client Services
Typically responds within 2 days

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