Sitejabber Website Reviews and Complaints
  • Bookmark

    Alibris

2024 SITEJABBER AWARD

Alibris

Write a Review

Overview

Alibris has a rating of 4.7 stars from 93,273 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Alibris most frequently mention great prices, good price, and shopping experience. Alibris ranks 1st among Used Books sites.

  • Service
    667
  • Value
    7561
  • Shipping
    7550
  • Quality
    7549

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 93.1%
Positive
17,867
Neutral
788
Negative
536
View ratings trends
30
See all photos
How would you rate Alibris?

Reviews (93,273)

Rating

Timeframe

Other

Reviews that mention popular keywords

shopping experience (1119) web site (347) use site (212) credit card (493) billing address (203) coupon code (242) shopping cart (177) email address (83)
Thumbnail of user justineh62
Maine
2 reviews
0 helpful votes
  • Send Message
February 27th, 2024
Verified purchase

Media mail should ship for less money. Good prices are merely a distraction from the overpriced shipping

Reason I chose this business:

Had the book I wanted

Date of experience: February 27, 2024

Thumbnail of user maryk3825
Kentucky
2 reviews
0 helpful votes
  • Send Message
September 19th, 2023
Verified purchase

Overall, easy to use. However, when I logged in I was advised that there would be reduced/no shipping charges. I feel that the shipping is too high.

Reason I chose this business:

Previous good service.

Date of experience: September 19, 2023

Thumbnail of user jamesk1992
New Jersey
1 review
0 helpful votes
  • Send Message
September 2nd, 2021
Verified purchase

I have had no problems using Alibris when shopping for books. Each time I've ordered the shipments have come on time and exactly as I ordered them.

Reason I chose this business:

I hadn't shopped for books in awhile.

Date of experience: September 2, 2021

Thumbnail of user maryv690
Oregon
1 review
0 helpful votes
  • Send Message
February 9th, 2021
Verified purchase

I don't want to be on ANYMORE mailing lists. I signed up for a free $5 coupon, but it didn't cover the books already in my cart.

Reason I chose this business:

Because it's in Nevada--closer to the West Coast than Abe Books--and I'm an environmentalist.

Date of experience: January 10, 2021

Thumbnail of user kathleenm1760
Massachusetts
2 reviews
0 helpful votes
  • Send Message
August 29th, 2022
Verified purchase

I do not wish to have my credit card information stored by your firm. I should have the option to decline this part of the check-out process.

* Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: July 30, 2022

Thumbnail of user anthonyb2751
New York
1 review
0 helpful votes
  • Send Message
January 26th, 2024
Verified purchase

I was worried it would maybe steal info but I have yet to get anything saying it did and I needed this ebook for my physc class

Reason I chose this business:

It was cheaper but also the right edition i need.

Date of experience: January 26, 2024

Thumbnail of user kathym1937
Idaho
1 review
0 helpful votes
  • Send Message
December 31st, 2022
Verified purchase

I have been finding new and used books I wan, from you since the 1990's.Thank you for doing what you do and staying in business so long!

Reason I chose this business:

I always choose Albiris

Date of experience: December 31, 2022

Thumbnail of user cynthiam1670
Michigan
1 review
0 helpful votes
  • Send Message
November 19th, 2021
Verified purchase

I was trying to get a book that had free shipping. When I put it in the cart the free shipping would go away with no explanation.

* Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: October 20, 2021

Thumbnail of user dianar992
Maryland
1 review
0 helpful votes
  • Send Message
January 1st, 2023
Verified purchase

Could not find a way to put in a code to save me money at checkout while shopping online using my Android. Otherwise shopping was a breeze.

Reason I chose this business:

I did not want to use Amazon and wanted to support smaller businesses!

Date of experience: January 1, 2023

Thumbnail of user leonk83
Canada
1 review
0 helpful votes
  • Send Message
April 30th, 2021
Verified purchase

The shipping costs to Canada are a bit of a sticker shock. It would be appreciated if they would be listed earlier on in the purchase process.

Reason I chose this business:

Least net cost source for a particular book.

Date of experience: April 30, 2021

Thumbnail of user frankw525
Kentucky
1 review
0 helpful votes
  • Send Message
February 19th, 2021
Verified purchase

The search method seems it would be better if it had fields for authors, titles, and such... maybe it does and I am inept at finding it.

Reason I chose this business:

The coupon offer

Date of experience: February 19, 2021

Thumbnail of user jillm526
Pennsylvania
1 review
0 helpful votes
  • Send Message
April 11th, 2021
Verified purchase

My opinion for Alibris is generally high. However, with today's order, I was not provided with a promo code field to use the discount for my order.

Date of experience: April 11, 2021

Thumbnail of user anyp3
Pennsylvania
1 review
0 helpful votes
  • Send Message
September 2nd, 2022
Verified purchase

My god why do i have to write something here lol anyways it was just a cheap book so i bought it so good ratings so far

Date of experience: September 2, 2022

Thumbnail of user marys5911
Virginia
1 review
0 helpful votes
  • Send Message
April 27th, 2023
Verified purchase

I can always count on Alibris to have what I am looking for. For so many years now. Hard to find books, contemporary books, you name it.

Reason I chose this business:

It is my go to place for books

Date of experience: April 27, 2023

Thumbnail of user gabrielleh146
New York
1 review
0 helpful votes
  • Send Message
November 25th, 2023
Verified purchase

So easy to navigate, and to find just the edition you're looking for. My favorite place to buy books!

Reason I chose this business:

It’s always my first stop when I see a reference to an interesting book.

Date of experience: November 25, 2023

Thumbnail of user nancyb2610
Pennsylvania
1 review
0 helpful votes
  • Send Message
March 27th, 2022
Verified purchase

It took me longer to set up my order than it did to find the book I wanted. And I have used your company in the past.

Reason I chose this business:

I trust them.

Date of experience: February 25, 2022

Thumbnail of user joannec848
Tennessee
1 review
0 helpful votes
  • Send Message
May 19th, 2022
Verified purchase

I love that they have the books I'm looking for, and they ship out quickly. So far, all the books I've purchased have been in great shape.

Date of experience: May 19, 2022

Thumbnail of user timothyl925
Oregon
1 review
0 helpful votes
  • Send Message
November 24th, 2023
Verified purchase

I wasted an hour trying to find another book to get the free shipping because of the misleading statement saying I only needed $6.76 more to qualify.

Reason I chose this business:

Book available at good price

* Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: November 1, 2023

Thumbnail of user aldoa27
Nevada
1 review
0 helpful votes
  • Send Message
November 9th, 2021
Verified purchase
• Updated review

Thank you for placing my replacement copy of the book I intended to purchase in my check out box. It made very easy to check out swiftly.

Reason I chose this business:

Selection
Price
Great customer service

Date of experience: November 9, 2021

Excellent search engine and friendly check out procedures
November 7th, 2021
Verified purchase
• Previous review

Excellent search engine and friendly check out procedures. Optional larger font would aid tired eyes.

Reason I chose this business:

Google search suggestion.

Date of experience: November 7, 2021

Thumbnail of user jamesd3035
Michigan
1 review
0 helpful votes
  • Send Message
October 22nd, 2021
Verified purchase

Good. I had to update some info and did so but it would be nice to be able to delete old info instead of just adding new.

Reason I chose this business:

Had what I wanted at best price.

Date of experience: October 22, 2021

Thumbnail of user brianh2206
South Carolina
1 review
0 helpful votes
  • Send Message
June 15th, 2024
Verified purchase
• Updated review

I received the product I ordered in the timeframe that I expected.

Reason I chose this business:

Price and selection

Value
Shipping
Quality

Date of experience: June 5, 2024

Lovely shopping experience
January 9th, 2022
Verified purchase
• Previous review

Lovely shopping experience. Lots of selections and availability.

Reason I chose this business:

Selection and price

Date of experience: January 9, 2022

Thumbnail of user normana154
California
1 review
0 helpful votes
  • Send Message
February 26th, 2024
Verified purchase

If this meets agreed condition (new) you have met my expectation.
A previous AbeBooks order (09/2023) was misrepresented.

Date of experience: February 26, 2024

Thumbnail of user danield1287
Colorado
1 review
0 helpful votes
  • Send Message
May 10th, 2021
Verified purchase

I love buying books and even better buying them at a great price! What's even better are coupons that allow me to get even lower prices! Unbeatable!

Date of experience: May 10, 2021

Thumbnail of user edwards1061
Florida
1 review
0 helpful votes
  • Send Message
June 8th, 2021
Verified purchase

Email offered a coupon "Weekend Sale | $15 Coupon + Free Shipping, Edward" but I could find no way to retrieve the code. Feels like bate and switch.

* Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: May 9, 2021

Thumbnail of user evap241
Arizona
1 review
0 helpful votes
  • Send Message
August 10th, 2023
Verified purchase

I am so excited to receive this CD. I have wanted it for a very long time and just tried to find it again one more time.

Date of experience: August 10, 2023

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

We love browsing books, drinking coffee, and talking with people who love good stories.

Business History

Born from Interloc, a database for proffesional booksellers, Alibris has spent over two decades connecting book lovers to book sellers. It's the premier marketplace for textbooks, used books and rare, out-of-print books and supports countless small booksellers across the country. With over 270 million books, Alibris has something for you.

Company Representative

Thumbnail of user mikef1003
Mike F.
Director of Client Services
Typically responds within 2 days

How do I know I can trust these reviews about Alibris?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Alibris?