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    Alibris

2024 SITEJABBER AWARD

Alibris

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Overview

Alibris has a rating of 4.7 stars from 93,233 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Alibris most frequently mention great prices, good price, and shopping experience. Alibris ranks 1st among Used Books sites.

  • Service
    664
  • Value
    7534
  • Shipping
    7523
  • Quality
    7522

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 93.1%
Positive
17,876
Neutral
790
Negative
536
View ratings trends
30
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How would you rate Alibris?

Reviews (93,233)

Rating

Timeframe

Other

Reviews that mention popular keywords

shopping experience (1119) web site (347) use site (212) credit card (493) billing address (203) coupon code (242) shopping cart (177) email address (83)
Thumbnail of user catherineb1044
New York
1 review
0 helpful votes
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July 24th, 2022
Verified purchase

I love this site but have no internet access and can't shop as much as I did. How do I change my address?

Reason I chose this business:

Prior experience

Date of experience: July 24, 2022

Thumbnail of user davidh7691
California
1 review
0 helpful votes
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October 3rd, 2022
Verified purchase

I love Alibris books! They are my go-to store for all of my books, CDs and DVDs. I highly recommend. 5 Stars *****

Reason I chose this business:

They had the book I was looking for, at a great price!

Date of experience: October 3, 2022

Thumbnail of user willt118
Arizona
1 review
0 helpful votes
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November 1st, 2021
Verified purchase

So far the book shopping experience has been very good and I found my desired book in hardcover at a very good price

Reason I chose this business:

You had a hardcover book in very good condition at an excellent price

Date of experience: November 1, 2021

Thumbnail of user maryu410
Illinois
1 review
0 helpful votes
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July 14th, 2021
Verified purchase

Alibris has the best prices I have found. I used them last year and everything I bought came quickly and was as described.

Reason I chose this business:

Recommended by a friend and I have used them before.

Date of experience: July 14, 2021

Thumbnail of user sandraw2336
Arizona
1 review
0 helpful votes
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September 5th, 2023
Verified purchase

It took me a little while to navigate to the site where I made a purchase. The selection and payment part was easy

Reason I chose this business:

Best price and information

Date of experience: September 5, 2023

Thumbnail of user pauln1212
New York
1 review
0 helpful votes
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March 16th, 2023
Verified purchase

I found the book How to massage your cat and ordered it from you.
I look forward to receiving it soon.
Thanks,
Paul.

Reason I chose this business:

Hello Bookstore did not have a copy. They recommended I try Alibris,
And you did have a copy. Fabulous!

Date of experience: March 16, 2023

Thumbnail of user maynardoi
California
1 review
0 helpful votes
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October 27th, 2022
Verified purchase

Ease of check out. But I prefer that photos of item are provided at website. I was expecting more description of the book.

Reason I chose this business:

Did google search and Alibris came out. Never heard of Alibri before.

Date of experience: October 27, 2022

Thumbnail of user jamesm4864
Vermont
1 review
0 helpful votes
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May 21st, 2021
Verified purchase

Everything smooth so far. Importantly, I googled the title after the Amazon price seemed too high. I think I'll continue to do so.

Reason I chose this business:

Google search

Date of experience: May 21, 2021

Thumbnail of user cherylc799
California
1 review
0 helpful votes
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February 7th, 2021
Verified purchase

So far so good. I've used Alibris a few times now. I can leave a more detailed review after I receive my books.

Reason I chose this business:

Ease of shopping online. Great selection of books and stores.

Date of experience: February 7, 2021

Thumbnail of user glenw105
Canada
2 reviews
0 helpful votes
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December 13th, 2022
Verified purchase

You had the book I was having a hard time finding, ordering was easy and the price was reasonable, what's not to like?

Reason I chose this business:

Availability of book.

Date of experience: December 13, 2022

Thumbnail of user cherylm1232
New Hampshire
2 reviews
0 helpful votes
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November 15th, 2021
Verified purchase

I'm glad to be able to buy books online without having to use Amazon! And to get Amtrak points for doing so too!

Reason I chose this business:

Amtrak Rewards Program

Date of experience: November 15, 2021

Thumbnail of user loria302
North Carolina
1 review
0 helpful votes
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August 29th, 2022
Verified purchase
• Updated review

It was good except I had a coupon for 3$ off and never given the option to enter the code to apply it

Reason I chose this business:

Have an account

Date of experience: July 30, 2022

Website & checkout easy to use
March 7th, 2021
Verified purchase
• Previous review
Reason I chose this business:

Couldn't find movies locally

Date of experience: March 7, 2021

Thumbnail of user davidm6835
Alabama
1 review
0 helpful votes
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February 26th, 2022
Verified purchase

Had trouble adding a new credit card it wanted to use shipping address as Billing Address took two tries to get it fixed

Reason I chose this business:

Good Price on Mistborn Set 1-2

* Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: January 27, 2022

Thumbnail of user idar53
Illinois
0 reviews
0 helpful votes
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January 13th, 2022
Verified purchase

It's really too soon to tell but I had no trouble ordering. I wish I knew all of the songs in the cd.

Reason I chose this business:

Price of purchase

Date of experience: January 13, 2022

Thumbnail of user sandray730
Colorado
3 reviews
0 helpful votes
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June 26th, 2023
Verified purchase

Always a pleasure to review books through Alibris. I'm old so I love books at a good price and they have always delivered

Reason I chose this business:

Dealing with company for many years. Trust them

Date of experience: June 26, 2023

Thumbnail of user maryw2464
Texas
1 review
0 helpful votes
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November 17th, 2021
Verified purchase

Love having choices for the quality of the book. Love the lower prices. Great selection. Was able to order every one I wanted.

Reason I chose this business:

I have had great past experience ordering through Alibris.

Date of experience: November 17, 2021

Thumbnail of user chuckp121
Colorado
1 review
0 helpful votes
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November 17th, 2021
Verified purchase

I like the shopping experience on my computer, but on mobile it was difficult to sort through things to get the correct editions.

Reason I chose this business:

Better pricing and a coupon code.

Date of experience: November 17, 2021

Thumbnail of user matthewm1861
Texas
1 review
0 helpful votes
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April 6th, 2022
Verified purchase

Great, I once had an issue receiving the wrong book but the issue was corrected by the supplier. Other than that 100% record.

Reason I chose this business:

Can usually find less expensive used books.

Date of experience: April 6, 2022

Thumbnail of user genesiss35
Illinois
1 review
0 helpful votes
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September 10th, 2023
Verified purchase

I like the cart optimization feature, as well as how order history is presented. I can easily find the books I'm looking for.

Reason I chose this business:

Great access to used Manga books

Date of experience: September 10, 2023

Thumbnail of user barbarae1126
Virginia
1 review
0 helpful votes
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February 21st, 2023
Verified purchase

When I order books from Alibris the ordering process is efficient, shipping is prompt and the books are in good condition as described.

Reason I chose this business:

Alibris has the range of book topics and authors required by my professors for my courses.

Date of experience: February 21, 2023

Thumbnail of user brendak1107
Florida
1 review
0 helpful votes
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December 3rd, 2022
Verified purchase

I was not happy with paying over $4.00 on each book that shipped. I payed more for shipping then I did the book.

Reason I chose this business:

I choose Albris because I could get the book I wanted second hand and pay less. However, I did not realize until after I confirmed the books that the shipping was more than doubt of the cost of the books. I will more than likely buy the book from Amazon and receive the book new and pay no shipping therefore, it will cost me the same but with new books. Thanks

* Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: November 3, 2022

Thumbnail of user robertb7706
New York
1 review
0 helpful votes
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January 19th, 2023
Verified purchase
• Updated review

Alibris keeps the consumer in mind and has simplified search, ordering, and payment. I have never been disappointed in doing business with Alibris.

Reason I chose this business:

When I am interested in a subject I can almost certainly find it at Alibris.

Date of experience: January 19, 2023

Always a pleasure, very easy to navigate site
December 20th, 2022
Verified purchase
• Previous review
Reason I chose this business:

ALIBRIS is my reliable research store for books, they always find what I want.

Date of experience: December 20, 2022

Thumbnail of user lisaw1372
Michigan
1 review
0 helpful votes
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January 16th, 2021
Verified purchase

Located a hard to find book at a lower price previously listed here and on other sites. Bought it just after it listed!

Reason I chose this business:

You provide a great selection of books

Date of experience: January 16, 2021

Thumbnail of user sherryb609
California
1 review
0 helpful votes
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September 25th, 2023
Verified purchase
• Updated review

I do like that you don't require some kind of log in or password. What a hassle. I can't believe companies require that.

Reason I chose this business:

There were only 2 places that had this dvd. Yours was $4 less.

Date of experience: August 26, 2023

You are asking me for a rating before I even receive...
April 26th, 2022
Verified purchase
• Previous review

You are asking me for a rating before I even receive the book. Honestly you are asking too much and it's silly. It's premature! How could I rare you before I even finish with getting the book? It's like asking someone to rate a restaurant after the customer ordered but did not eat yet. Please.

Reason I chose this business:

Only because you had the book I wanted. It was nothing special about you. I'm not going to rate you a second time below because it's the Same as above!

* Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: March 27, 2022

Thumbnail of user myrnam52
Missouri
1 review
0 helpful votes
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November 20th, 2021
Verified purchase

I found the book I wanted at a price I was happy with. Setting up my account was easy, and they accept PayPal-awesome!

Reason I chose this business:

I did a search for the book that I was looking for and there they were.

Date of experience: November 20, 2021

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From the business

We love browsing books, drinking coffee, and talking with people who love good stories.

Business History

Born from Interloc, a database for proffesional booksellers, Alibris has spent over two decades connecting book lovers to book sellers. It's the premier marketplace for textbooks, used books and rare, out-of-print books and supports countless small booksellers across the country. With over 270 million books, Alibris has something for you.

Company Representative

Thumbnail of user mikef1003
Mike F.
Director of Client Services
Typically responds within 2 days

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