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    Alibris

2024 SITEJABBER AWARD

Alibris

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Overview

Alibris has a rating of 4.7 stars from 93,191 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Alibris most frequently mention great prices, good price, and shopping experience. Alibris ranks 1st among Used Books sites.

  • Service
    661
  • Value
    7505
  • Shipping
    7494
  • Quality
    7493

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 93.1%
Positive
17,902
Neutral
794
Negative
535
View ratings trends
30
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How would you rate Alibris?

Reviews (93,191)

Rating

Timeframe

Other

Reviews that mention popular keywords

shopping experience (1117) web site (347) use site (212) credit card (493) billing address (203) coupon code (242) shopping cart (177) email address (83)
Thumbnail of user wandac547
Alabama
1 review
0 helpful votes
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January 28th, 2024
Verified purchase

The process for placing an order (and changing the delivery address) was quick and the website is easy to navigate!

Reason I chose this business:

The price for the used DVD for a TV series was excellent.

Date of experience: January 28, 2024

Thumbnail of user johnm10551
California
1 review
0 helpful votes
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September 8th, 2022
Verified purchase

You had what I wanted at a fair price. Thankfully I didn't have to order from the Evil Empire (AbeBooks/Amazon).

Reason I chose this business:

I hate Amazon, City Lights didn't have what I wanted.

Date of experience: September 8, 2022

Thumbnail of user cynthian1052
Colorado
1 review
0 helpful votes
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February 26th, 2024
Verified purchase

My tax rate is 4.25% but the tax rate I was charged is 8.81. I'm in an unincorporated county and do not pay Denver county tax rate

Reason I chose this business:

I like alibris

* Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: February 3, 2024

Thumbnail of user susanp3107
Virginia
1 review
0 helpful votes
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September 30th, 2023
Verified purchase

It took a little while to familiarize myself with the website setup. Disappointed I could not see the copy of the book I wanted to order.

Reason I chose this business:

Recommended by a Book Store manager in Duck, SC.

Date of experience: September 30, 2023

Thumbnail of user jamesa194
Texas
2 reviews
3 helpful votes
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April 8th, 2024
Verified purchase

It wouldn't allow me to change the billing address on a Mastercard that I planned to use and forced me to use another card.

Reason I chose this business:

Your prices were slightly lower and you had a used copy.

Date of experience: March 29, 2024

Thumbnail of user fredrikt6
Georgia
1 review
0 helpful votes
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June 13th, 2024
Verified purchase

I was looking for a particular vintage / publisher of book, and it was easy to filter to find it.

Reason I chose this business:

I like their search functionality, the many options of book types, also good to buy off something that is not Amazon.

Value
Shipping
Quality

Date of experience: June 3, 2024

Thumbnail of user peterd2418
California
1 review
0 helpful votes
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June 14th, 2024
Verified purchase

Delivery time is usually prompt. Price is usually low. Selection is good.

Value
Shipping
Quality

Date of experience: June 4, 2024

Thumbnail of user joev333
Indiana
1 review
0 helpful votes
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January 27th, 2021
Verified purchase

Haven't received the books yet so not sure about quality of the physical appearance of the book. Wish there were free shipping, but overall not bad.

Reason I chose this business:

Recommended using a reliable web search

Date of experience: January 27, 2021

Thumbnail of user lawrencep163
California
1 review
0 helpful votes
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May 11th, 2021
Verified purchase

As previously noted, your site seems to think I have left something I'm the shopping cart when I have not. You need to fix your software.

Date of experience: May 11, 2021

Thumbnail of user sandram2530
Illinois
1 review
0 helpful votes
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April 11th, 2022
Verified purchase

Clear and user friendly order form. Liked the opening screen that noted previous order had been placed as a guest and not with a user account.

Reason I chose this business:

Lowest price

Date of experience: April 11, 2022

Thumbnail of user marilynh474
Utah
1 review
0 helpful votes
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October 28th, 2021
Verified purchase

I have ordered from your company for several yrs. I have never had a problem. I will continue to order from you. I've loved every book!

Date of experience: October 28, 2021

Thumbnail of user lindak2908
Indiana
1 review
0 helpful votes
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January 17th, 2024
Verified purchase

So excited they had the book I was looking for! Both the item and shipping costs were very reasonably priced and the order process was very easy.

Reason I chose this business:

I was looking for a somewhat rare (I thought) book since it was not on Amazon. I was familiar with Alibris since I work in a library, where we use Alibris at times to identify or locate harder to find books.

Date of experience: January 17, 2024

Thumbnail of user sarahs4222
Washington
1 review
0 helpful votes
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January 15th, 2024
Verified purchase

When searching for books I would love to search within one seller to be able to combine shipping from one source

Reason I chose this business:

Previous experience has been positive

Date of experience: January 15, 2024

Thumbnail of user johnf3158
Pennsylvania
1 review
0 helpful votes
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May 18th, 2021
Verified purchase

Easy to find and buy the book I was looking for. Very pleased with the price discount on the book and inexpensive shipping option. Thank you!

Reason I chose this business:

Price was a big factor.

Date of experience: May 18, 2021

Thumbnail of user shirleyc1164
Pennsylvania
1 review
0 helpful votes
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October 27th, 2022
Verified purchase

Alibris is my source for new as well as out-of-print books. You will likely find what you are looking for, at a price you can afford.

Reason I chose this business:

The particular book I wanted was offered in a number of formats and prices.

Date of experience: October 27, 2022

Thumbnail of user richardg2217
New Jersey
1 review
0 helpful votes
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January 13th, 2022
Verified purchase

I think $5 off $50 for my email is too much. I think $5 off any order would be appropriate to the amount of junk email we all get

Reason I chose this business:

Book was only found here

Date of experience: January 13, 2022

Thumbnail of user judyk362
Pennsylvania
1 review
0 helpful votes
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February 7th, 2021
Verified purchase

Alibris was easy to shop with. I was able to find the books I was looking for at an affordable price and make my purchase quickly.

Reason I chose this business:

They had the books I was looking for.

Date of experience: February 7, 2021

Thumbnail of user deborahs1785
Illinois
1 review
0 helpful votes
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November 3rd, 2021
Verified purchase
• Updated review

Good, except that I had filled my cart, stopped for a moment, then all my items disappeared when I logged in. I had to start all over again. :(

Reason I chose this business:

Returning customer

Date of experience: November 3, 2021

Easy site to use!
October 1st, 2021
Verified purchase
• Previous review
Reason I chose this business:

Email in my box

Date of experience: October 1, 2021

Thumbnail of user larrye361
Arkansas
1 review
0 helpful votes
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August 30th, 2023
Verified purchase

Here's the thing...why do I need a damn password to just buy a book You send book...I send you money. Is that so difficult to fathom?

Reason I chose this business:

Because you had the book and I could buy it. Sounds like any business transaction to me. I am certain that I will be satisfied with my purchase, but if you want to follow up go for it. Not necessary. I would recommend your business to others based upon the fact that I could send $ and you sned book.

Date of experience: August 30, 2023

Thumbnail of user lavonv1
Kansas
1 review
0 helpful votes
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May 25th, 2021
Verified purchase

I like trade paperbacks rather than paperbacks and can't always get the books I want in trade paperbacks. This is not your problem; just a comment.

Reason I chose this business:

Have had good luck finding what I want and price is right

Date of experience: May 25, 2021

Thumbnail of user christopherm1480
Nevada
1 review
0 helpful votes
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April 21st, 2022
Verified purchase
• Updated review

I come to Alibris to look for Bibles and Christian books around now and then. Thank you for your service and will be coming back soon.

Date of experience: April 21, 2022

Thank you for your service
April 26th, 2021
Verified purchase
• Previous review
Reason I chose this business:

Better prices for used books.

Date of experience: April 26, 2021

Thumbnail of user stephenb1520
Washington
1 review
0 helpful votes
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September 8th, 2022
Verified purchase
• Updated review

Very helpful descriptions of available DVD', especially disc/cover conditions. Good variety of options/prices.

Reason I chose this business:

Have shopped here before.

Date of experience: September 8, 2022

Many items from which to choose, easy website navigation,...
July 12th, 2021
Verified purchase
• Previous review

Many items from which to choose, easy website navigation, easy ordering process

Reason I chose this business:

Have had good experiences before.

Date of experience: July 12, 2021

Thumbnail of user marveenc
Arizona
2 reviews
0 helpful votes
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July 5th, 2021
Verified purchase

I'm a fan of Alibris and love the variety and quality of books offered. I also like the ease of ordering online as the site is easy to navigate.

Reason I chose this business:

Past Experience

Date of experience: July 5, 2021

Thumbnail of user annmaried40
Connecticut
1 review
0 helpful votes
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December 5th, 2021
Verified purchase

There were problems checking out. I left my cart and signed out and when I signed back in a few hours later, everything worked as expected.

Reason I chose this business:

I was looking for cost effective Christmas presents.

Date of experience: December 5, 2021

Thumbnail of user scotts2135
Texas
2 reviews
0 helpful votes
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April 29th, 2021
Verified purchase

I processed this order with another company. They took my money then cancelled the order bc the book seller apparently sold the book to someone else.

Reason I chose this business:

Because of price and google search

Date of experience: April 29, 2021

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From the business

We love browsing books, drinking coffee, and talking with people who love good stories.

Business History

Born from Interloc, a database for proffesional booksellers, Alibris has spent over two decades connecting book lovers to book sellers. It's the premier marketplace for textbooks, used books and rare, out-of-print books and supports countless small booksellers across the country. With over 270 million books, Alibris has something for you.

Company Representative

Thumbnail of user mikef1003
Mike F.
Director of Client Services
Typically responds within 2 days

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