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    Alibris

2024 SITEJABBER AWARD

Alibris

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Overview

Alibris has a rating of 4.7 stars from 93,101 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Alibris most frequently mention great prices, good price, and shopping experience. Alibris ranks 1st among Used Books sites.

  • Service
    655
  • Value
    7445
  • Shipping
    7434
  • Quality
    7433

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 93.1%
Positive
17,916
Neutral
788
Negative
536
View ratings trends
30
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How would you rate Alibris?

Reviews (93,101)

Rating

Timeframe

Other

Reviews that mention popular keywords

shopping experience (1116) web site (346) use site (211) credit card (492) billing address (203) coupon code (242) shopping cart (176) email address (83)
Thumbnail of user janeth789
Georgia
2 reviews
0 helpful votes
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October 25th, 2022
Verified purchase
• Updated review

I always enjoy shopping at Alibris. Great selections and I can usually find the books I'm looking for at a great price

Reason I chose this business:

Prices are always good.

Date of experience: October 25, 2022

I am frustrated that I place an order, get a confirmation...
May 25th, 2022
Verified purchase
• Previous review

I am frustrated that I place an order, get a confirmation of shipment and then notice of cancellation two days later.

Date of experience: May 25, 2022

First order was cancelled so had to reorder from a...
May 24th, 2022
Verified purchase
• Previous review

First order was cancelled so had to reorder from a different seller.

Reason I chose this business:

I can almost always find what I'm looking for

Date of experience: May 24, 2022

I always like shopping at Alibris
May 23rd, 2022
Verified purchase
• Previous review

I always like shopping at Alibris. The book selection is great and the prices are wonderful

Reason I chose this business:

Best prices and books readily available

Date of experience: May 23, 2022

Thumbnail of user idaw52
Washington
2 reviews
1 helpful vote
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December 4th, 2022
Verified purchase
• Updated review

Alibris is an excellent source for purchasing used books. I have been a customer for several years and have never been disappointed.

Reason I chose this business:

I received an email with coupons so went shopping!

Date of experience: December 4, 2022

The website is easy to search for used books and to...
March 7th, 2022
Verified purchase
• Previous review

The website is easy to search for used books and to see other books by same author.

Reason I chose this business:

I had an email with special coupons. However, I never manage to reach the limit and I get discouraged to even try your site. I also noticed that the shipping price has increased from 3.99 to 4.49. I realize this is due to postage rates with USPS.

Date of experience: March 7, 2022

We appreciate the ease of shopping for used books from...
September 10th, 2021
Verified purchase
• Previous review

We appreciate the ease of shopping for used books from your website. Thanks.

Reason I chose this business:

Very easy to shop at your website.

Date of experience: September 10, 2021

Thumbnail of user lindad1860
Idaho
1 review
0 helpful votes
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October 4th, 2021
Verified purchase

After I chose the one book, I wanted to continue shopping for another, Twice Shy by Sarah Hogle, but could not shop more. Disappointing.

Reason I chose this business:

One book, Accidentally Engaged by Farah Heron

Date of experience: September 4, 2021

Thumbnail of user janetr715
Michigan
1 review
0 helpful votes
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April 26th, 2021
Verified purchase

Found the book I have been looking for the last three years. The price was much more reasonable than other book sites.

Reason I chose this business:

I used to purchase from Alibris sometime back, but with the advent of various used bookshops, forgot about Alibris. I saw it mentioned on GoodReads and surfed on in. Glad I did!

Date of experience: April 26, 2021

Thumbnail of user scottn822
Massachusetts
1 review
0 helpful votes
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April 17th, 2022
Verified purchase

Finding exactly what you're looking for, for a good price, completing the transaction in about 2 minutes is a really good experience.

Reason I chose this business:

Convenience.

Date of experience: April 17, 2022

Thumbnail of user davidb6026
Florida
2 reviews
0 helpful votes
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April 8th, 2021
Verified purchase

I accidently added a copy of a book. I would like to have been able to remove it before the final checkout.

Date of experience: April 8, 2021

Thumbnail of user paulc3155
California
1 review
0 helpful votes
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January 19th, 2023
Verified purchase

Thanku, I suspect someone at the post office is doing malicious things, I'm talking to the postmaster tomorrow about my last order and Cd switched.

Reason I chose this business:

Back their products and delivery.
Fair prices.

Date of experience: January 19, 2023

Thumbnail of user robertw5379
Pennsylvania
1 review
0 helpful votes
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June 22nd, 2023
Verified purchase

A very good selection of books, a more than fair price, and ease of use for a tech challenged person like me.

Reason I chose this business:

I have utilized Albiris many times over several decades and been pleased each time.

Date of experience: June 22, 2023

Thumbnail of user claudiad152
Texas
1 review
0 helpful votes
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July 15th, 2021
Verified purchase

Wish I could find more of the items I needed in stock and shipped/sold by Alibris. Also wish the coupons were better.

Reason I chose this business:

In stock items

Date of experience: July 15, 2021

Thumbnail of user christineo447
California
1 review
0 helpful votes
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January 13th, 2021
Verified purchase

Up-to-date service, in both what is available and the web interface. Easy to update billing method. Easy to find what I wanted.

Reason I chose this business:

Good source for hard to find books

Date of experience: January 13, 2021

Thumbnail of user heathera809
Alabama
1 review
0 helpful votes
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April 2nd, 2023
Verified purchase

Whenever I had a hard time finding a book I can always look on alibris and find it at a reasonable price.

Reason I chose this business:

It was recommended to me by a friend

Date of experience: April 2, 2023

Thumbnail of user maureenl318
Washington
1 review
0 helpful votes
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February 27th, 2023
Verified purchase

Requested book not found so put in a search request and less than 24 hours later my requested book was found. Yay!

Reason I chose this business:

100% satisfaction

Date of experience: February 27, 2023

Thumbnail of user karens2251
Kentucky
2 reviews
0 helpful votes
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February 15th, 2021
Verified purchase

I like shopping with you. Would be helpful if you would show what shipping is going to cost before coming to checkout.

Date of experience: February 15, 2021

Thumbnail of user carolr1349
Wisconsin
1 review
0 helpful votes
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November 4th, 2021
Verified purchase

So easy to navigate the website and the many options to narrow down the search made for a great first time experience.

Reason I chose this business:

Recommend by a friend who; like myself, would rather support a smaller company rather than Amazon.

Date of experience: November 4, 2021

Thumbnail of user richardl1604
Florida
1 review
0 helpful votes
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June 1st, 2021
Verified purchase

Wish there was a quicker, easier way to get to the advanced search feature. I seem to have to hunt for it.

Reason I chose this business:

Tends to have what I am looking for.

Date of experience: June 1, 2021

Thumbnail of user rogerh852
Latvia
1 review
0 helpful votes
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April 27th, 2023
Verified purchase

Pretty nice. Wish the home address could be entered with special characters though. Just so I could be as precise as possible.

Reason I chose this business:

The previous book retailer I used closed and I saw a recommendation for this one. I want to see if it will become my main supply of books.

Date of experience: April 27, 2023

Thumbnail of user jennifert783
New York
2 reviews
0 helpful votes
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February 17th, 2021
Verified purchase
• Updated review

Good site-I buy lots of dvd movies. Seems like the inventory is thinning out, at least for the movies I look for.

All fine

Reason I chose this business:

Best place to find used movie dvds

Service
Value
Shipping
Quality

Date of experience: February 17, 2021

Good site-I buy lots of dvd movies
February 3rd, 2021
Verified purchase
• Previous review

Good site-I buy lots of dvd movies. Seems like the inventory is thinning out, at least for the movies I look for.

Reason I chose this business:

Best place to find used movie dvds

Date of experience: February 3, 2021

Thumbnail of user edmundc54
Angola
1 review
0 helpful votes
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October 11th, 2022
Verified purchase

Faultless. I am so grateful to be able to have the privilege if reading this work. Would this have a tracking number?

Reason I chose this business:

To facilitate finally a way of getting this rare book.

Date of experience: October 11, 2022

Thumbnail of user lloydl70
Georgia
2 reviews
0 helpful votes
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February 19th, 2021
Verified purchase

Finding books was easy. Once you get to your "cart", trying to leave that area and return to shopping is not easy.

Reason I chose this business:

Another site recommended Alibris.

Date of experience: February 19, 2021

Thumbnail of user juliap249
Texas
1 review
0 helpful votes
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February 19th, 2021
Verified purchase

I always get e-mails from you but I'm thinking this is the first time I order from you, hope it works out!

Reason I chose this business:

Cause the book was cheaper here, thank you!

Date of experience: February 19, 2021

Thumbnail of user mjw20
Ohio
1 review
0 helpful votes
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May 3rd, 2021
Verified purchase

Shipping is too high. Combined shipping doesn't get a discount. And when you say free shipping the book cost is higher. Shame.

Reason I chose this business:

Internet search for books.

Date of experience: May 3, 2021

Thumbnail of user lisaannem
New York
1 review
0 helpful votes
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November 20th, 2021
Verified purchase

The process to check out was quick and easy. The website also had to best price for this hard to find title

Reason I chose this business:

Search engine

Date of experience: November 20, 2021

Thumbnail of user hansh102
Netherlands
1 review
0 helpful votes
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February 24th, 2021
Verified purchase

Great to do such a quick business with you, including giving suggestions of related items to a first book selection! Thank you

Reason I chose this business:

Because of your easy to read and accesseble books but 'these days' Most of ALL because you have PAYPAL [and not Only CreditCards] as possible Payment Method!

Date of experience: February 24, 2021

Thumbnail of user roderickq5
Texas
1 review
0 helpful votes
  • Send Message
January 4th, 2024
Verified purchase

The site is very easy to navigate. I was able to find the book I needed and purchase it at a very reasonable price

Reason I chose this business:

Recommended to me

Date of experience: January 4, 2024

Thumbnail of user ianh414
Colorado
1 review
0 helpful votes
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February 15th, 2022
Verified purchase

Stop trying to sign me up for your newsletter. I had to opt out (which is already annoying) twice (which is insulting).

Reason I chose this business:

Because it was cheaper.

* Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: January 16, 2022

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From the business

We love browsing books, drinking coffee, and talking with people who love good stories.

Business History

Born from Interloc, a database for proffesional booksellers, Alibris has spent over two decades connecting book lovers to book sellers. It's the premier marketplace for textbooks, used books and rare, out-of-print books and supports countless small booksellers across the country. With over 270 million books, Alibris has something for you.

Company Representative

Thumbnail of user mikef1003
Mike F.
Director of Client Services
Typically responds within 2 days

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