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    Alibris

2024 SITEJABBER AWARD

Alibris

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Overview

Alibris has a rating of 4.7 stars from 92,791 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Alibris most frequently mention great prices, good price, and shopping experience. Alibris ranks 1st among Used Books sites.

  • Service
    647
  • Value
    7282
  • Shipping
    7271
  • Quality
    7270

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 93.1%
Positive
17,894
Neutral
793
Negative
540
View ratings trends
30
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How would you rate Alibris?

Reviews (92,791)

Rating

Timeframe

Other

Reviews that mention popular keywords

shopping experience (1116) web site (344) use site (209) credit card (491) billing address (203) coupon code (241) shopping cart (176) email address (82)
Thumbnail of user stacier57
Virginia
2 reviews
0 helpful votes
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July 5th, 2022
Verified purchase

There were no issues, the system worked as it was supposed to (not all systems do that). Quick and easy.

Reason I chose this business:

It had the best price for the book, but not the cheapest shipping.

Date of experience: July 5, 2022

Thumbnail of user gordonc185
Maine
1 review
0 helpful votes
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October 3rd, 2021
Verified purchase

Quick notification of unavailability with direct link to order alternative. Receipt did NOT show where I ordered the first one from, so am guessing.

Reason I chose this business:

It's not Amazon.

Date of experience: October 3, 2021

Thumbnail of user evav41
Indiana
1 review
0 helpful votes
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March 11th, 2021
Verified purchase

This site is easy to navigate and connected me with hard-to-find books from independent bookstores. Awesome!

Reason I chose this business:

I googled "buy books ethically" and this was one of the first results.

Date of experience: March 11, 2021

Thumbnail of user judiths1416
Idaho
1 review
0 helpful votes
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August 12th, 2023
Verified purchase

Can easily find books I am led to at the exactly right price for my 81 year old pocketbook, thank you.

Reason I chose this business:

Always find that which I am seeking.

Date of experience: August 12, 2023

Thumbnail of user amyf878
Oregon
1 review
0 helpful votes
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August 14th, 2023
Verified purchase
• Updated review

I really appreciate your efforts to save me money and streamline items coming from various places! Thank you. :)

Reason I chose this business:

I've been needing to buy some books, you sent me a coupon and I love Alibris!

Date of experience: August 14, 2023

I love Alibris!
October 13th, 2021
Verified purchase
• Previous review
Reason I chose this business:

I've purchased from Alibris many, many times... I love this service and had a coupon, too. :)

Date of experience: October 13, 2021

Thumbnail of user elizabethy707
Connecticut
1 review
0 helpful votes
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September 19th, 2022
Verified purchase

Clean website without advertising pollution. Alibris is designed for readers and thinkers, thank heavens.

Reason I chose this business:

You guys usually have what I'm looking for. Also, you copyedit your webpages, so I don't waste time deciphering what should be English but usually (hello Amazon) is some bot-spew of word salad.

Date of experience: September 19, 2022

Thumbnail of user madelines112
California
2 reviews
0 helpful votes
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January 4th, 2022
Verified purchase

Great books at reasonable prices & I love supporting independent book sellers. Way more fun than Amazon :)

Date of experience: January 4, 2022

Thumbnail of user brianb2469
Tennessee
1 review
0 helpful votes
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May 14th, 2021
Verified purchase

I am ordering this book for the third time. My order has been cancelled twice. That does not make me feel good about your company.

Reason I chose this business:

You are my first choice when looking for a book.

* Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: May 14, 2021

Thumbnail of user scottc1920
New York
1 review
0 helpful votes
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July 8th, 2022
Verified purchase

Not easy to change passport - should tell customer that coupon is applied half way thru buying experience!

Date of experience: June 8, 2022

Thumbnail of user chriss3230
California
1 review
0 helpful votes
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September 28th, 2021
Verified purchase

You sent me an Email "$15 off", but the fine print says only on orders in excess of $125 - a little misleading.

Date of experience: August 29, 2021

Thumbnail of user carlm483
Massachusetts
2 reviews
0 helpful votes
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September 13th, 2021
Verified purchase
• Updated review

Very easy web ordering. I would like to know total cost including shipping earlier in the purchase process.

Reason I chose this business:

It's not Amazon.

Date of experience: September 13, 2021

Have been able to complete and update my account with...
July 27th, 2021
Verified purchase
• Previous review

Have been able to complete and update my account with Alibris on my cell phone. Do happy for that

Reason I chose this business:

They had the book I wanted, in stock and at a great price.

Date of experience: July 27, 2021

Thumbnail of user neilr183
Texas
1 review
0 helpful votes
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December 23rd, 2022
Verified purchase
• Updated review

It would be nice to have advanced search available on the home page. Less steps for busy people.
Thanks!

Reason I chose this business:

Looking for a hard to find book.

Date of experience: November 23, 2022

Search need improvement
July 30th, 2021
Verified purchase
• Previous review

Search need improvement. As in: "Signed" etc...

Reason I chose this business:

Found a book I wanted, will try selling here, but lots of improvement needed.

Date of experience: June 30, 2021

Thumbnail of user heidir198
Idaho
1 review
0 helpful votes
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May 16th, 2023
Verified purchase
• Updated review

No technical glitches! At last! Had a lot of trouble for past 6 mos., sometimes just abandoning orders. Someone has fixed something! Thank you!

Date of experience: May 16, 2023

Thanks for comparing offerings and saving me money!
July 27th, 2021
Verified purchase
• Previous review
Reason I chose this business:

Access to a lot of sources and NO AMAZON!

Date of experience: July 27, 2021

Thumbnail of user scottyd19
Washington
1 review
0 helpful votes
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May 16th, 2023
Verified purchase

Very easy to place my order, and this company was the cheapest that I found after doing much research! I'll come back here again,for sure!

Reason I chose this business:

After much research trying to find a particular book they had a copy, and they were nearly half the price of any other seller that I've found. I will certainly return!

Date of experience: May 16, 2023

Thumbnail of user seanp319
New York
1 review
0 helpful votes
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November 12th, 2021
Verified purchase

I feel like the add to cart and check out experience on mobile platform (google chrome via iOS) could be improved.

Reason I chose this business:

Great price

Date of experience: November 12, 2021

Thumbnail of user jamesm5718
Indiana
1 review
0 helpful votes
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December 11th, 2021
Verified purchase

I am very disappointed. That shipping was not considered prior to checked out. I'll shop my books elsewhere

Reason I chose this business:

Because it used to be a great store
He screwed up on this book last month I don’t expect much better this month.

* Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: November 11, 2021

Thumbnail of user gayler148
Nebraska
1 review
0 helpful votes
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November 21st, 2022
Verified purchase

Found what I wanted, it's been a long time since I've ordered from you, probably over fifteen years, shipping prices sure have gone up

Reason I chose this business:

Wanted a book pretty bad and did not want to patronize the giant, liberal company

Date of experience: November 21, 2022

Thumbnail of user juliav237
Colorado
1 review
0 helpful votes
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August 25th, 2022
Verified purchase

Alibris has a wide selection of books and an easily navigated website. I have always received my order quickly.

Date of experience: August 25, 2022

Thumbnail of user heathers1661
Florida
1 review
0 helpful votes
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March 13th, 2022
Verified purchase

Had what I wanted at an amazing price! Super happy with the shipping amount also. Can't wait to get this book and finish my collection.

Reason I chose this business:

I happened on the site through a search engine. They had what I wanted so it worked out perfect.

Date of experience: March 13, 2022

Thumbnail of user mackam
Texas
1 review
0 helpful votes
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April 13th, 2021
Verified purchase

Quickly found item. Love that offer old paperback editions at very good prices and enable PayPal for payment.

Date of experience: April 13, 2021

Thumbnail of user lauraf927
South Dakota
2 reviews
0 helpful votes
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October 4th, 2021
Verified purchase

The initial listing said "eligible for free shipping" but no option fir that presented. That's obnoxious.

Date of experience: October 4, 2021

Thumbnail of user leanner51
Texas
1 review
0 helpful votes
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October 4th, 2021
Verified purchase

Love the variety and better prices. Your website even makes it easier to shop as a guest than most sites.

Reason I chose this business:

You had what I needed at a better price than others.

Date of experience: October 4, 2021

Thumbnail of user lauriem789
Ohio
1 review
0 helpful votes
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October 19th, 2021
Verified purchase

Web site is easy to navigate. Good detail available about each book (condition, seller rating, etc).

Reason I chose this business:

Because alibris is one of my go-to, online, used bookstores, and you had the books that I was looking for at a good price:-)

Date of experience: October 19, 2021

Thumbnail of user diegom201
California
1 review
0 helpful votes
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August 23rd, 2022
Verified purchase

Website is a little hard to navigate with everything being very similar text sizes/formats. Overall good experience.

Date of experience: August 23, 2022

Thumbnail of user samuele140
Pennsylvania
1 review
0 helpful votes
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March 24th, 2021
Verified purchase

Affordable pricing which makes doing business or shopping at Alibris conveniently stress free as compared to other online outlets.

Date of experience: March 24, 2021

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From the business

We love browsing books, drinking coffee, and talking with people who love good stories.

Business History

Born from Interloc, a database for proffesional booksellers, Alibris has spent over two decades connecting book lovers to book sellers. It's the premier marketplace for textbooks, used books and rare, out-of-print books and supports countless small booksellers across the country. With over 270 million books, Alibris has something for you.

Company Representative

Thumbnail of user mikef1003
Mike F.
Director of Client Services
Typically responds within 2 days

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