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    Alibris

2024 SITEJABBER AWARD

Alibris

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Overview

Alibris has a rating of 4.7 stars from 92,763 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Alibris most frequently mention great prices, good price, and shopping experience. Alibris ranks 1st among Used Books sites.

  • Service
    647
  • Value
    7266
  • Shipping
    7255
  • Quality
    7254

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 93.1%
Positive
17,893
Neutral
794
Negative
539
View ratings trends
30
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How would you rate Alibris?

Reviews (92,763)

Rating

Timeframe

Other

Reviews that mention popular keywords

shopping experience (1116) web site (344) use site (209) credit card (491) billing address (203) coupon code (241) shopping cart (176) email address (82)
Thumbnail of user patriciao1130
Pennsylvania
1 review
0 helpful votes
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April 4th, 2023
Verified purchase

Great, except I can't figure out how to sign out of my account. But Alibris was the only place I could find the title I wanted, so I am happy.

Date of experience: April 4, 2023

Thumbnail of user marks7455
Texas
1 review
0 helpful votes
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May 26th, 2024
Verified purchase

Great prices and great shipping plus the book I was looking for less than Amazon.

Date of experience: May 16, 2024

Thumbnail of user tiffanyl611
Illinois
1 review
0 helpful votes
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May 26th, 2024
Verified purchase

So far so good. We will see how shipping gets but that's on the seller.

Reason I chose this business:

Reddit recommendation

Date of experience: May 16, 2024

Thumbnail of user michaelr3939
GB
1 review
0 helpful votes
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November 11th, 2021
Verified purchase

I read the reviews about it being difficult to follow and fill in It wasn't it was fairly easy I have more problems uploading things to drop box

Reason I chose this business:

I was given this address by an employee at the BookPeople in Texas USA after I searched their website and enquired about This Audio CD availability and another Book

Date of experience: November 11, 2021

Thumbnail of user dianam911
Florida
1 review
0 helpful votes
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December 12th, 2021
Verified purchase

I hate the misleading "SAVE $20" in email. Even with the asterisk, it didn't tell what the minimums were. "Up to" should have been in the first line.

Reason I chose this business:

Often has good deals on books I'm interested in.

Date of experience: November 12, 2021

Thumbnail of user jamesm7506
Kansas
2 reviews
0 helpful votes
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October 18th, 2023
Verified purchase

So far I feel confident that my order has been correctly handled & I look forward to receiving the item I want.

Reason I chose this business:

Looking for The Moon Box set.

Date of experience: October 18, 2023

Thumbnail of user williamm5123
Massachusetts
1 review
0 helpful votes
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March 15th, 2023
Verified purchase

My first time with Alibris, easier than Ebay, thanks for taking my order, I met Jose, a fee yrs ago, legend!

Reason I chose this business:

Great price

Date of experience: March 15, 2023

Thumbnail of user nicholass1168
Texas
1 review
0 helpful votes
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October 31st, 2023
Verified purchase

I found exactly what I came for and then some! A book tying the Constitution of Medina to that of the United States!

Reason I chose this business:

Google search results

Date of experience: October 31, 2023

Thumbnail of user stephaniem1697
New York
1 review
0 helpful votes
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February 26th, 2021
Verified purchase

The ordering pages are totally confusing, as are the "savings" I only stayed with it
Cause I'd already spent so much time.

Date of experience: February 26, 2021

Thumbnail of user camillee31
Arizona
1 review
0 helpful votes
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March 9th, 2022
Verified purchase

Site is sometimes confusing to me (lots of verbiage), but I'm adapting and I am able to find the books I want.

Reason I chose this business:

You had the books at good prices

Date of experience: March 9, 2022

Thumbnail of user robertg5724
Colorado
1 review
0 helpful votes
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June 6th, 2024
Verified purchase

Clear and straightforward. Quick and responsive website. Good job.

Reason I chose this business:

Needed a good bargain price on the children's book "New Friends Now and Forever: A Story Abut the Holy Souls in Purgatory" by Susan Tassone.

Date of experience: May 27, 2024

Thumbnail of user bonniel280
Georgia
1 review
0 helpful votes
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January 16th, 2024
Verified purchase
• Updated review

I like the way Albris explains details about the books they sell, the messages were very clear and detailed.

Reason I chose this business:

I've bought books from Alibris before. I like the product.

Date of experience: January 16, 2024

Very good experience, I had no problems, made my selection...
April 26th, 2021
Verified purchase
• Previous review

Very good experience, I had no problems, made my selection and was done shopping. Thanks

Reason I chose this business:

I really appreciated all the positive reviews, and I found them to be true.

Date of experience: April 26, 2021

Thumbnail of user beverlyc936
California
1 review
0 helpful votes
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August 18th, 2023
Verified purchase

This book is a gift. I couldn't find an option in your checkout section to mark it as a gift so the recipient wouldn't receive a price receipt.

Reason I chose this business:

Strong selection of used books in good condition.

Date of experience: July 19, 2023

Thumbnail of user walterw614
North Dakota
1 review
0 helpful votes
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February 26th, 2024
Verified purchase

The original order was lost when I had to reset password. The reset required jumping bakc and forth.

* Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: February 7, 2024

Thumbnail of user ruthb1266
North Carolina
3 reviews
0 helpful votes
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June 6th, 2024
Verified purchase

Great as expected. I don't like to to write more than I want to

Reason I chose this business:

Dependability

Value
Shipping
Quality

Date of experience: May 27, 2024

Thumbnail of user laurif17
Minnesota
1 review
0 helpful votes
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December 31st, 2021
Verified purchase

I love the choices of books that I cannot find other places and that I'm reusing a book that someone else no longer wants.

Reason I chose this business:

The variety of books available at reasonable prices. Even with shipping, they are often less expensive than other sources might have them -- if they have them at all!

Date of experience: December 31, 2021

Thumbnail of user harrieta28
Tennessee
1 review
0 helpful votes
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July 15th, 2021
Verified purchase

I had a couple of questions and Jeremy Moberg answered quickly and thoroughly. On top of that, he was extremely pleasant and most kind.

Reason I chose this business:

They had what I needed and Jeremy’s customer service and kindness made the decision to shop with Alibris an easy one.

Date of experience: July 15, 2021

Thumbnail of user normann53
California
1 review
0 helpful votes
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December 26th, 2021
Verified purchase

I entered my email for a $5 coupon but did not get or any reference to it aftewr ou got my email! Not nice.

Date of experience: December 26, 2021

Thumbnail of user sandral1263
California
1 review
0 helpful votes
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September 14th, 2021
Verified purchase

Couldn't shop as a guest. Was forced to set a new password then somehow got sent to other site. A pain in the $#*!.

Reason I chose this business:

Because I try hard not to support Amazon.

Date of experience: August 15, 2021

Thumbnail of user marcusj158
Minnesota
1 review
0 helpful votes
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March 20th, 2022
Verified purchase

I didn't have any problems navigating the order process. I didn't feel ike any mistake would land me in an unreturnable mess. Thank you.

Reason I chose this business:

The right books and CDs at the right price

Date of experience: March 20, 2022

Thumbnail of user jenniej67
Indiana
1 review
0 helpful votes
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February 26th, 2023
Verified purchase

Every time I wanted to make a change in my order I basically had to start over again and reenter a bunch of information

Reason I chose this business:

Looking for reasonably priced books

* Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: January 27, 2023

Thumbnail of user catyb2
North Dakota
1 review
0 helpful votes
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August 26th, 2023
Verified purchase

I was glad to find this book. We raised our kids on it and now we want our grandkids to get the same enjoyment.

Date of experience: August 26, 2023

Thumbnail of user liseo1
North Carolina
3 reviews
0 helpful votes
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March 4th, 2021
Verified purchase
• Updated review

Easy to manipulate the website. Prices so reasonable. Thank you. I'm also just happy it's NOT AMAZON!

Reason I chose this business:

I got an email reminding me of Alibris, and I wanted some more books!

Value
Shipping
Quality

Date of experience: March 4, 2021

Easy to manipulate the website
February 17th, 2021
Verified purchase
• Previous review

Easy to manipulate the website. Prices so reasonable. Thank you.

Reason I chose this business:

I got an email reminding me of Alibris, and I wanted some more books!

Date of experience: February 17, 2021

Thumbnail of user sandyl521
Colorado
2 reviews
0 helpful votes
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June 1st, 2024
Verified purchase

Found a decent price for a reference book needed. The book was in used but good shape as described.

Reason I chose this business:

Alibris had the best price for the book I needed.

Value
Shipping
Quality

Date of experience: May 22, 2024

Thumbnail of user shirleyc1434
Oregon
2 reviews
0 helpful votes
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May 30th, 2024
Verified purchase

Thanks for having the right book. I really wanted it after hearing about it.

Reason I chose this business:

You had the book

Date of experience: May 20, 2024

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From the business

We love browsing books, drinking coffee, and talking with people who love good stories.

Business History

Born from Interloc, a database for proffesional booksellers, Alibris has spent over two decades connecting book lovers to book sellers. It's the premier marketplace for textbooks, used books and rare, out-of-print books and supports countless small booksellers across the country. With over 270 million books, Alibris has something for you.

Company Representative

Thumbnail of user mikef1003
Mike F.
Director of Client Services
Typically responds within 2 days

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