Sitejabber Website Reviews and Complaints
  • Bookmark

    Alibris

2024 SITEJABBER AWARD

Alibris

Write a Review

Overview

Alibris has a rating of 4.7 stars from 92,756 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Alibris most frequently mention great prices, good price, and shopping experience. Alibris ranks 1st among Used Books sites.

  • Service
    647
  • Value
    7260
  • Shipping
    7249
  • Quality
    7248

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 93.1%
Positive
17,898
Neutral
794
Negative
539
View ratings trends
30
See all photos
How would you rate Alibris?

Reviews (92,756)

Rating

Timeframe

Other

Reviews that mention popular keywords

shopping experience (1113) web site (344) use site (210) credit card (490) billing address (202) coupon code (240) shopping cart (176) email address (82)
Thumbnail of user jawauds
Ohio
1 review
0 helpful votes
  • Send Message
September 6th, 2021
Verified purchase

I think you should make it easier to see ALL things in the cart. I had to go back 3 steps to find what I ordered to make sure it's not worong

Reason I chose this business:

Simple: you had the books I wanted at a fairly good place.

Date of experience: September 6, 2021

Thumbnail of user garyr1455
Texas
1 review
0 helpful votes
  • Send Message
June 3rd, 2024
Verified purchase
• Updated review

Found the 3 books my wife wants with 5 minutes, order completed with 10 minutes.

Reason I chose this business:

You had the books I wanted.

Date of experience: May 24, 2024

I got lost several times
November 5th, 2023
Verified purchase
• Previous review
Reason I chose this business:

Have used you in the past.

Date of experience: November 5, 2023

Thumbnail of user lc473
Alaska
1 review
0 helpful votes
  • Send Message
October 2nd, 2023
Verified purchase
• Updated review

The optimization causes my order to change from DVDs to VHS, then won't let me get rid of the VHS, I had to start all over 2x. Made me very, very frustrated.

Reason I chose this business:

Because if the selection.

* Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: September 2, 2023

Some vendors send bluray when they list it as dvd
May 20th, 2023
Verified purchase
• Previous review
Reason I chose this business:

Usually awesome.

Date of experience: May 20, 2023

I love being able to find anything I want on Alibris
April 30th, 2023
Verified purchase
• Previous review
Reason I chose this business:

It's my favorite book and movie store.

Date of experience: April 30, 2023

Thumbnail of user carolr2111
Ohio
1 review
0 helpful votes
  • Send Message
October 6th, 2023
Verified purchase

I hadn't used this source and it was difficult to get back on. The price I was charged was considerably more than what was posted on your web page.

Reason I chose this business:

The web page had a reasonable price for the book listed.

Date of experience: September 6, 2023

Thumbnail of user judithm628
New York
1 review
0 helpful votes
  • Send Message
October 7th, 2021
Verified purchase

Shippng sure is high. The coupon offer is really a come on. If i had lots of money to spend on books I might not spend $50 on alibris

Reason I chose this business:

A friend said it was a good deal

Date of experience: September 7, 2021

Thumbnail of user merlindah1
Idaho
1 review
0 helpful votes
  • Send Message
December 31st, 2022
Verified purchase

Great, except I wanted to add a book but couldn't because I was halfway through the checkout process and couldn't find a way to go back.

Date of experience: December 31, 2022

Thumbnail of user thomass2719
New York
2 reviews
0 helpful votes
  • Send Message
August 11th, 2022
Verified purchase

Please separate foreign language editions from the translations... please aalways show translator's name

Date of experience: July 12, 2022

Thumbnail of user anns1468
Kansas
1 review
0 helpful votes
  • Send Message
November 6th, 2022
Verified purchase

Love that I wasn't forced to create an account. I am a bookseller myself and rarely need to buy a book but this is a gift

Reason I chose this business:

Good price. No need to create account

Date of experience: November 6, 2022

Thumbnail of user lanig15
Hawaii
1 review
0 helpful votes
  • Send Message
September 11th, 2022
Verified purchase

Shipping info should come before payment.:(
Add to cart from wishlist had to ge done one book at a time, each time returning to wishlist. :(

Date of experience: September 11, 2022

Thumbnail of user lorneo
Canada
1 review
0 helpful votes
  • Send Message
June 4th, 2024
Verified purchase
• Updated review

Alibris always has the books I want, and shopping with them is easy.

Reason I chose this business:

You're the only store that has the books I want.

Value
Shipping
Quality

Date of experience: May 25, 2024

Alibris always has the books I'm shopping for
May 21st, 2022
Verified purchase
• Previous review

Alibris always has the books I'm shopping for. Excellent service!

Date of experience: May 21, 2022

Thumbnail of user ronaldm1135
New York
1 review
0 helpful votes
  • Send Message
June 3rd, 2024
Verified purchase
• Updated review

The process is fast and searching is easy. Excellent database.

Date of experience: May 24, 2024

I would like to thank you
May 10th, 2024
Verified purchase
• Previous review
Reason I chose this business:

I don’t know of any other book sellers

Date of experience: April 30, 2024

Plenty good 4 me
June 9th, 2022
Verified purchase
• Previous review

Date of experience: June 9, 2022

Thumbnail of user rachelw506
Florida
3 reviews
0 helpful votes
  • Send Message
June 4th, 2024
Verified purchase
• Updated review

Item and price acceptable. Delivery within reasonable time.

Reason I chose this business:

Variety of options and good service.

Value
Shipping
Quality

Date of experience: May 25, 2024

Just what I wanted
July 12th, 2023
Verified purchase
• Previous review

Just what I wanted. Easy to navigate. Recommend.

Date of experience: July 12, 2023

Fine as usual
September 16th, 2022
Verified purchase
• Previous review
Reason I chose this business:

They usually have what I want.

Date of experience: September 16, 2022

Works for me
December 25th, 2021
Verified purchase
• Previous review
Reason I chose this business:

Always go to Alibris.

Date of experience: December 25, 2021

I like it
June 19th, 2021
Verified purchase
• Previous review
Reason I chose this business:

I always choose Alibris because you got lots of stuff I want.

Date of experience: June 19, 2021

Thumbnail of user constanceb272
Pennsylvania
1 review
0 helpful votes
  • Send Message
June 4th, 2024
Verified purchase

Reasonable price, everything was great. No issues and fast service.

Value
Shipping
Quality

Date of experience: May 25, 2024

Thumbnail of user sharonp2364
Georgia
1 review
0 helpful votes
  • Send Message
June 4th, 2024
Verified purchase

Found my choice at a sensible price when bookstores had no clue.

Reason I chose this business:

Liked choice of price and quality amongst those others who had this book available. I felt able to trust Alibris by there presentation and they have followed through just as I hoped.

Value
Shipping
Quality

Date of experience: May 25, 2024

Thumbnail of user maryc1865
North Carolina
4 reviews
0 helpful votes
  • Send Message
January 24th, 2023
Verified purchase

It was okay. I had to leave site, then go bacl in bcs systrm woulf not allow me to access cart after I completed shopping.

Reason I chose this business:

I found the book I wsnted for the most reasonable price.

Date of experience: January 24, 2023

Thumbnail of user asy
India
1 review
0 helpful votes
  • Send Message
April 4th, 2023

It is very good evening sir starting to feel free ho to bta Dena tab milke sarkar ko hi time hai vaise hi bolu tha

Tip for consumers:
Yes good for you

Products used:
Books

Service
Value
Shipping
Returns
Quality

Date of experience: April 4, 2023

Thumbnail of user lornah90
Hawaii
1 review
0 helpful votes
  • Send Message
September 7th, 2022
Verified purchase

When I signed in, after having filled my cart with several books, the system lost everything I had done and I had to start over--very frustrating

Date of experience: August 8, 2022

Thumbnail of user dawns1124
South Carolina
1 review
0 helpful votes
  • Send Message
September 19th, 2022
Verified purchase
• Updated review

I love Alibris, I always find the books I'm looking for and it's such a joy to have this valuable resource for a hardcore book lover.

Reason I chose this business:

I was on a trip and was reading a book that wasn't mine, and I wanted a copy for myself.

Date of experience: September 19, 2022

I won't buy books anywhere else
October 26th, 2021
Verified purchase
• Previous review
Reason I chose this business:

I need books for a course I'm taking, plus I lost a book that I wanted to replace in my library

Date of experience: October 26, 2021

Thumbnail of user donaldr545
Canada
1 review
0 helpful votes
  • Send Message
June 24th, 2021
Verified purchase

Your ordering system is faulty-not manageable-NO ability to communicate to correct Shipping seems very expensive?

* Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: May 25, 2021

Thumbnail of user davidp3428
Ohio
1 review
0 helpful votes
  • Send Message
January 28th, 2023
Verified purchase
• Updated review

Lucky to find this book. Not many persons want to know the truth about the USA/Israel and the Palestinians in the concentration camps

Reason I chose this business:

More likely to find this book at Alibris

Date of experience: January 28, 2023

Great way to find moderately expensive books at very...
February 3rd, 2022
Verified purchase
• Previous review

Great way to find moderately expensive books at very fair price + reasonable shipping costs. Spend considerable time looking at all condition comment hoping to find book without any highlighting.

Reason I chose this business:

Read my shopping experience note

Date of experience: February 3, 2022

Easy
October 6th, 2021
Verified purchase
• Previous review

Easy. Went well, saved $5 over the big A

Reason I chose this business:

Trying save some money and get a book nearer its real value

Date of experience: October 6, 2021

Thumbnail of user gordont111
South Africa
1 review
0 helpful votes
  • Send Message
September 9th, 2023
Verified purchase
• Updated review

I have purchased before from Alibris and the book was in excellent condiion and shipped correctly.An excellent service

Reason I chose this business:

Because they have the item I require and based on he pas order I received excellent service at a very good price

Date of experience: September 9, 2023

Questions and replies were very prompt
July 10th, 2021
Verified purchase
• Previous review

Questions and replies were very prompt. Pricing and item condition are clearly stated. Overall, so far very good service

Reason I chose this business:

Pricing and item condition are clearly stated. Overall, so far very good service

Date of experience: July 10, 2021

Thumbnail of user maridineb
Oregon
1 review
0 helpful votes
  • Send Message
August 24th, 2023
Verified purchase

Easy to check out authors while keeping alibris webside intact; easy to change the cart contents before ordering.

Reason I chose this business:

Wanted inexpensive books to help with Bible study.

Date of experience: August 24, 2023

Thumbnail of user patriciay469
Oregon
1 review
0 helpful votes
  • Send Message
August 27th, 2021
Verified purchase

Shipping cost seemed high, why couldn't the books be consolidated in one shipper and send in one box?

Reason I chose this business:

Supposed to be cost effective

Date of experience: July 28, 2021

Thumbnail of user merled32
California
1 review
0 helpful votes
  • Send Message
January 29th, 2023
Verified purchase

The book I wanted was easy to find and I really liked that the addresses of the vendors are easy to see--I don't have to go searching for the address like I do on Amazon's Mktplace.

Reason I chose this business:

I want to STOP buying books on Amazon.

Date of experience: January 29, 2023

Thumbnail of user barryd368
Wisconsin
1 review
0 helpful votes
  • Send Message
May 23rd, 2024
Verified purchase

I was looking for a book that I could not find in Half-Price Books, and found it for cheaper on Alibris.

Reason I chose this business:

I was referred by a friend

Value
Shipping
Quality

Date of experience: May 13, 2024

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

We love browsing books, drinking coffee, and talking with people who love good stories.

Business History

Born from Interloc, a database for proffesional booksellers, Alibris has spent over two decades connecting book lovers to book sellers. It's the premier marketplace for textbooks, used books and rare, out-of-print books and supports countless small booksellers across the country. With over 270 million books, Alibris has something for you.

Company Representative

Thumbnail of user mikef1003
Mike F.
Director of Client Services
Typically responds within 2 days

How do I know I can trust these reviews about Alibris?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Alibris?