Sitejabber Website Reviews and Complaints
  • Bookmark

    Alibris

2024 SITEJABBER AWARD

Alibris

Write a Review

Overview

Alibris has a rating of 4.7 stars from 92,752 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Alibris most frequently mention great prices, good price, and shopping experience. Alibris ranks 1st among Used Books sites.

  • Service
    647
  • Value
    7259
  • Shipping
    7248
  • Quality
    7247

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 93.1%
Positive
17,896
Neutral
794
Negative
539
View ratings trends
30
See all photos
How would you rate Alibris?

Reviews (92,752)

Rating

Timeframe

Other

Reviews that mention popular keywords

shopping experience (1113) web site (344) use site (210) credit card (490) billing address (202) coupon code (240) shopping cart (176) email address (82)
Thumbnail of user garyg1477
Texas
1 review
0 helpful votes
  • Send Message
February 4th, 2023
Verified purchase

I typed in the specific ISBN number of the book I wanted. I reached the alibris website and made my purchase promptly.

Reason I chose this business:

You had the book I wanted.

Date of experience: February 4, 2023

Thumbnail of user alanc551
California
1 review
0 helpful votes
  • Send Message
May 16th, 2021
Verified purchase

I've always been impressed with the ease of finding and purchasing books from Alibris. I couldn't be happier with the quality of the items received.

Date of experience: May 16, 2021

Thumbnail of user sarahb1781
Maine
1 review
0 helpful votes
  • Send Message
April 23rd, 2021
Verified purchase

Great! It was easy to find the book I wanted! Couldn't find it at my bookstore and they were unable to order it. Suggested alibris.

Reason I chose this business:

Recommended by my local bookstore, Shermans in Damariscotta, Maine

Date of experience: April 23, 2021

Thumbnail of user patriciaw1620
New York
1 review
0 helpful votes
  • Send Message
November 24th, 2021
Verified purchase

Difficult to send copies to separate addresses. The system kept the current addresss instead of just going back to a blank box for the address.

Date of experience: October 25, 2021

Thumbnail of user mindaw1
California
1 review
0 helpful votes
  • Send Message
January 6th, 2022
Verified purchase

I couldn't get an answer to a question - I wanted to send a card with my order and there was no way to do it.

Reason I chose this business:

They had the best selection

Date of experience: December 7, 2021

Thumbnail of user robertw5173
Georgia
1 review
0 helpful votes
  • Send Message
May 8th, 2023
Verified purchase

I place my order on 5/25/23 here it is 6/9/23. The book was release on 6/6/23 still no book, I never order from GreatBooksPrice again

Products used:
**************846

* Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Value
Shipping
Returns
Quality

Date of experience: April 8, 2023

Thumbnail of user mychealg
Washington
1 review
0 helpful votes
  • Send Message
November 1st, 2023
Verified purchase

Your search option needs w0rk, and there needs to be cover photos on all your books to make sure we are getting the edition we are looking for.

Reason I chose this business:

Had the book I needed at the price I was looking to spend.

* Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: October 2, 2023

Thumbnail of user margaretd1651
New York
1 review
0 helpful votes
  • Send Message
June 3rd, 2024
Verified purchase

It's a joy buying from Alibris. Every seller has been prompt is shipping books.

Reason I chose this business:

When I want used books, I search Alibris first

Date of experience: May 24, 2024

Thumbnail of user michaels6587
West Virginia
1 review
0 helpful votes
  • Send Message
June 15th, 2021
Verified purchase

I would change your message for the 5$ coupon for email signup to include the fact you need to spend 50$ to get it. It is very misleading.

Reason I chose this business:

You had a hard to find video from my childhood that I want to share with my child today.

Date of experience: June 15, 2021

Thumbnail of user pamelat914
Alaska
1 review
0 helpful votes
  • Send Message
February 22nd, 2023
Verified purchase
• Updated review

They try to sneak hard covers in there. When I tried to change my order, I couldn't go back to where I could shop more.

Date of experience: February 22, 2023

No comment
April 8th, 2022
Verified purchase
• Previous review
Reason I chose this business:

Looking for used books available by shopping on line.

Date of experience: April 8, 2022

Thumbnail of user thomass2611
Minnesota
2 reviews
0 helpful votes
  • Send Message
June 3rd, 2024
Verified purchase
• Updated review

Very convenient to shop Alibris. I'm glad there's still a truly independent option.

Reason I chose this business:

Best option of online booksellers.

Date of experience: May 24, 2024

Very smooth!
April 12th, 2024
Verified purchase
• Previous review
Reason I chose this business:

To avoid giving business to greedy giants.

Date of experience: April 2, 2024

Very smooth, as a first-timer
November 10th, 2023
Verified purchase
• Previous review
Reason I chose this business:

I'm glad to learn that Alibris isn't part of Amazon. I plan to stay.

Date of experience: November 10, 2023

Thumbnail of user tonil317
Florida
1 review
0 helpful votes
  • Send Message
June 3rd, 2024
Verified purchase

Great prices but wish shipping was cheaper for multiple books

Value
Shipping
Quality

Date of experience: May 24, 2024

Thumbnail of user thomass4626
California
1 review
0 helpful votes
  • Send Message
June 3rd, 2024
Verified purchase

I am grateful for a website that helps independent booksellers.

Date of experience: May 24, 2024

Thumbnail of user jorgep402
New Jersey
1 review
0 helpful votes
  • Send Message
June 3rd, 2024
Verified purchase

Clearly and elegantly stated instructions; easy to navigate.

Reason I chose this business:

Low price of item.

Value
Shipping
Quality

Date of experience: May 24, 2024

Thumbnail of user blanchen6
Florida
1 review
0 helpful votes
  • Send Message
June 3rd, 2024
Verified purchase
• Updated review

The internet was being slow today and my first attempt to purchase "disappeared".

Reason I chose this business:

I love Alibris because I can find books I cannot find elsewhere and I prefer to buy used copies if available.

Date of experience: May 24, 2024

I love Alibris
February 2nd, 2022
Verified purchase
• Previous review

I love Alibris. I have been using it since college. Whenever I hear of an interesting book I look to you.

Reason I chose this business:

You have the books I want.

Date of experience: February 2, 2022

I love alibris and have used it before when I was in...
June 14th, 2021
Verified purchase
• Previous review

I love alibris and have used it before when I was in school.

Reason I chose this business:

I was looking for a book for my son and Amazon had it but the price was outrageous. Once I'm here I bought a bunch for myself as well.:-)

Date of experience: June 14, 2021

Thumbnail of user jonathang614
New York
1 review
0 helpful votes
  • Send Message
November 7th, 2021
Verified purchase

Only complaint is that you can access directly only wishlists and orders; accessing a cart only by adding an item and then editing the cart

Date of experience: October 8, 2021

Thumbnail of user davidr3750
Iowa
2 reviews
0 helpful votes
  • Send Message
June 5th, 2023
Verified purchase
• Updated review

I'm not certain if I entered the correct expiration date (My card says good thru 01/24 so that's what I entered).

Reason I chose this business:

I'm a previous customer & it's usually easy to place an order.

Date of experience: June 5, 2023

Placing my order was fast and easy
September 15th, 2022
Verified purchase
• Previous review

Placing my order was fast and easy. Thank you!

Reason I chose this business:

Previous customer; great price on item selected

Date of experience: September 15, 2022

Checkout was fast & easy
July 9th, 2022
Verified purchase
• Previous review
Reason I chose this business:

Repeat customer

Date of experience: July 9, 2022

I would have preferred the seller indicating whether...
July 9th, 2022
Verified purchase
• Previous review

I would have preferred the seller indicating whether or not their Led Zeppelin listing included the box and/or booklet.

Reason I chose this business:

Previous customer

Date of experience: July 9, 2022

Ordering my brother' book was easy & quick; thanks!
November 8th, 2021
Verified purchase
• Previous review
Reason I chose this business:

Previous customer

Date of experience: November 8, 2021

Thumbnail of user lauriek174
Illinois
1 review
0 helpful votes
  • Send Message
June 17th, 2023
Verified purchase
• Updated review

I couldn't go back once I was in the Payment screen. I wanted to buy another book but it wouldn't let me.

Date of experience: June 17, 2023

Fast and easy
November 9th, 2021
Verified purchase
• Previous review
Reason I chose this business:

Wanted to avoid amazon

Date of experience: November 9, 2021

Great prices and abundance of inventory
March 24th, 2021
Verified purchase
• Previous review
Reason I chose this business:

My boyfriend told me about it. L

Date of experience: March 24, 2021

Thumbnail of user juliem2029
Texas
2 reviews
0 helpful votes
  • Send Message
March 18th, 2022
Verified purchase

Title was very to find via ISBN. Checkout was easy, especially as it links to PayPal, my preferred method of payment.

Reason I chose this business:

The title I was looking for had the cheapest price here out of Amazon, eBay, Biblio, Half Price Books, and Alibris.

Date of experience: March 18, 2022

Thumbnail of user genevieveh38
Virginia
1 review
0 helpful votes
  • Send Message
January 10th, 2023
Verified purchase
• Updated review

Seaching for books is easy with Alibri. Enjoy the diversity of titles and ability to find rare or out of print books.

Reason I chose this business:

I was looking for a book that is out of print.

Date of experience: January 10, 2023

Great price, easy to find book wanted
September 3rd, 2021
Verified purchase
• Previous review
Reason I chose this business:

I prefer to support companies other than Amazon when I can

Date of experience: September 3, 2021

Thumbnail of user prismt
Florida
1 review
0 helpful votes
  • Send Message
June 20th, 2021
Verified purchase

Just left one of your chief competitors because of their absurb delivery policy and returns policy. I even got a $2 coupn.

Reason I chose this business:

Reasonable shipping time. 3 - 10 days makes sense. (I know it may take a little longer) Your competitor demands 3 week shipping for all items in US. So I switched to you!

Date of experience: June 20, 2021

Thumbnail of user sheilab851
Illinois
2 reviews
0 helpful votes
  • Send Message
May 30th, 2024
Verified purchase

This site had both the books series I wanted and the one additional book I was looking for.

Reason I chose this business:

I chose Alibris because the books I searched for was available used on this site.

Service
Value
Shipping
Quality

Date of experience: May 20, 2024

Thumbnail of user joyd533
Texas
1 review
0 helpful votes
  • Send Message
May 21st, 2024
Verified purchase

Was very pleased with how quick I got my package and it was well packaged

Reason I chose this business:

It had what I was looking for

Value
Shipping
Quality

Date of experience: May 11, 2024

Thumbnail of user merrylk1
California
2 reviews
0 helpful votes
  • Send Message
September 21st, 2021
Verified purchase

I was offered a $5 off coupon but, when I went to use it, I had to spend $50 to use it. That's wasn't mentioned previously. Not very nice lure.

* Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: August 22, 2021

Thumbnail of user lindae1439
New Jersey
1 review
0 helpful votes
  • Send Message
October 4th, 2022
Verified purchase

Signed up due to offer of $5 off first purchase. When I got the offer it is limited to purchase of $50 or more and I couldn't use it. Disappointed.

* Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: September 4, 2022

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

We love browsing books, drinking coffee, and talking with people who love good stories.

Business History

Born from Interloc, a database for proffesional booksellers, Alibris has spent over two decades connecting book lovers to book sellers. It's the premier marketplace for textbooks, used books and rare, out-of-print books and supports countless small booksellers across the country. With over 270 million books, Alibris has something for you.

Company Representative

Thumbnail of user mikef1003
Mike F.
Director of Client Services
Typically responds within 2 days

How do I know I can trust these reviews about Alibris?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Alibris?