Sitejabber Website Reviews and Complaints
  • Bookmark

    Alibris

2024 SITEJABBER AWARD

Alibris

Write a Review

Overview

Alibris has a rating of 4.7 stars from 92,469 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Alibris most frequently mention great prices, good price, and shopping experience. Alibris ranks 1st among Used Books sites.

  • Service
    632
  • Value
    7118
  • Shipping
    7107
  • Quality
    7106

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 93.1%
Positive
17,965
Neutral
798
Negative
540
View ratings trends
30
See all photos
How would you rate Alibris?

Reviews (92,469)

Rating

Timeframe

Other

Reviews that mention popular keywords

shopping experience (1112) web site (343) use site (209) credit card (487) billing address (202) coupon code (240) shopping cart (176) email address (82)
Thumbnail of user judithw666
Florida
1 review
0 helpful votes
  • Send Message
December 26th, 2022
Verified purchase

The site was extremely easy to navigate. Pricing is excellent and free shipping was a bonus.

Reason I chose this business:

Best price on internet for a new edition of book for which I was searching.

Date of experience: December 26, 2022

Thumbnail of user vivianw152
New York
1 review
0 helpful votes
  • Send Message
November 13th, 2021
Verified purchase

I use Alibris for all my research projects. Always the best price, and easy to use.

Date of experience: November 13, 2021

Thumbnail of user monicab460
Pennsylvania
1 review
0 helpful votes
  • Send Message
April 24th, 2021
Verified purchase

I've always come to Alibris website when I want to purchase a book, new or old.

Date of experience: April 24, 2021

Thumbnail of user miket1480
Illinois
1 review
0 helpful votes
  • Send Message
January 11th, 2022
Verified purchase

Pretty easy checkout. I use Paypal, and it only took a couple minutes to complete checkout.

Reason I chose this business:

Lowest price after google searching the item I wanted

Date of experience: January 11, 2022

Thumbnail of user kurtt83
Texas
1 review
0 helpful votes
  • Send Message
April 2nd, 2022
Verified purchase

Easy purchase. Hope the product is great. If it is, I am doing a Google review.

Date of experience: April 2, 2022

Thumbnail of user mukundam1
Arkansas
1 review
0 helpful votes
  • Send Message
February 11th, 2022
Verified purchase

I would have liked to see what edition I was buying. More details in description please.

Date of experience: January 12, 2022

Thumbnail of user normab350
California
3 reviews
0 helpful votes
  • Send Message
June 7th, 2023
Verified purchase

Typed in my title search and in minutes I'd bought what I came looking for. Thanks.

Reason I chose this business:

I had purchased from Alibris before and it was a good experience, so when your company name popped up, it was a no-brainer.

Date of experience: June 7, 2023

Thumbnail of user marilynj456
Florida
2 reviews
0 helpful votes
  • Send Message
August 31st, 2023
Verified purchase
• Updated review

I just love your prices. I wish you offered a points system to earn free books.

Reason I chose this business:

The great price

Date of experience: August 31, 2023

Great price on the book I was looking for
August 29th, 2023
Verified purchase
• Previous review

Great price on the book I was looking for. Very pleased.

Reason I chose this business:

The price on the book I wanted.

Date of experience: August 29, 2023

Thumbnail of user savannahf31
France
1 review
0 helpful votes
  • Send Message
July 9th, 2021
Verified purchase

This was a quick and easy shopping experience to help me with a used book purchase.

Reason I chose this business:

Good price on a used book

Date of experience: July 9, 2021

Thumbnail of user larrym958
Iowa
1 review
0 helpful votes
  • Send Message
January 14th, 2023
Verified purchase
• Updated review

Easy to find a title and then select a Seller. My favorite site for used books

Reason I chose this business:

Because it was likely I could find the title I was seeking for a lesser price than Amazon. LOL

Date of experience: January 14, 2023

Easy to search, easy to select, easy to purchase
June 16th, 2022
Verified purchase
• Previous review
Reason I chose this business:

Previous positive experience

Date of experience: June 16, 2022

Selection is great
January 16th, 2021
Verified purchase
• Previous review

Selection is great. The checkout process is simple and easy to follow

Reason I chose this business:

Past positive experieince

Date of experience: January 16, 2021

Thumbnail of user richardd2907
Washington
1 review
0 helpful votes
  • Send Message
April 17th, 2023
Verified purchase

Found the book I was looking for at a very fair price. Ordering was simple enough.

Date of experience: April 17, 2023

Thumbnail of user patriciam2545
Georgia
2 reviews
0 helpful votes
  • Send Message
May 7th, 2022
Verified purchase
• Updated review

I found what I was looking for quickly--because a new "improved" version is now being sold.

Reason I chose this business:

Selection, convenience, price

Date of experience: May 7, 2022

Great price on a new book; reasonable shipping
January 17th, 2022
Verified purchase
• Previous review
Reason I chose this business:

Amazon was out of stock!

Date of experience: January 17, 2022

Thumbnail of user jenniferp1652
Wisconsin
1 review
0 helpful votes
  • Send Message
September 1st, 2021
Verified purchase

I would like an easy way to consolidate sources of the books to reduce shipping charged

Date of experience: September 1, 2021

Thumbnail of user benb925
Pennsylvania
2 reviews
0 helpful votes
  • Send Message
November 14th, 2021
Verified purchase

Amazing catalog of new and used books.
Lots of choices in formats for a given title.

Reason I chose this business:

I have used alibris to lookup titles all the time.

Date of experience: November 14, 2021

Thumbnail of user maryc2471
Pennsylvania
1 review
0 helpful votes
  • Send Message
April 25th, 2021
Verified purchase

I was pleased with your options and look forward to reading more books from your company.

Date of experience: April 25, 2021

Thumbnail of user elijahh147
Texas
1 review
0 helpful votes
  • Send Message
October 4th, 2022
Verified purchase

Your procedures should allow for Purchasers name to be entered as a shipping name and address

Reason I chose this business:

It had what I was looking for.

Date of experience: October 4, 2022

Thumbnail of user carolynw609
California
1 review
0 helpful votes
  • Send Message
August 8th, 2021
Verified purchase

I found exactly what I wanted at a great price, easy to order, website works fine.

Date of experience: August 8, 2021

Thumbnail of user jacquelineh1204
Washington
1 review
0 helpful votes
  • Send Message
April 12th, 2024
Verified purchase

I enjoyed my shopping experience, especially since I was able to order the book that I wanted.

Reason I chose this business:

I chose Alibris since I am a returning customer and am pleased with the service from Alibris.

Date of experience: April 2, 2024

Thumbnail of user lawrencel394
Michigan
1 review
0 helpful votes
  • Send Message
May 7th, 2021
Verified purchase

I had great difficulty when I could not recall my password and the website was uncooperative.

Reason I chose this business:

The book I wanted was available.

Date of experience: April 7, 2021

Thumbnail of user rebeccad680
Rhode Island
1 review
0 helpful votes
  • Send Message
April 29th, 2021
Verified purchase

It is nearly impossible to find books I'm looking for that are eligible for free shipping.

Reason I chose this business:

Needed a number of books

* Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: March 30, 2021

Thumbnail of user graceh455
Virginia
1 review
0 helpful votes
  • Send Message
September 13th, 2022
Verified purchase

Found the book I wanted; easy to order and pay. Glad Pay Pal option is available.

Reason I chose this business:

It was recommended as a source for this book, which was not available from the publisher.

Date of experience: September 13, 2022

Thumbnail of user patriciaw2191
Florida
1 review
0 helpful votes
  • Send Message
September 6th, 2022
Verified purchase

They had what I want at a good price. I'm happy (as long as it arrives).

Reason I chose this business:

I searched for a specific book and Alibris came up.

Date of experience: September 6, 2022

Thumbnail of user francesg190
North Carolina
1 review
0 helpful votes
  • Send Message
December 1st, 2021
Verified purchase
• Updated review

They had the books I wanted. Was quick to browser what was available, select, and pay.

Reason I chose this business:

Past experience and reliability

Date of experience: December 1, 2021

It was good
September 21st, 2021
Verified purchase
• Previous review
Reason I chose this business:

I have ordered from them before and have been satisfied.

Date of experience: September 21, 2021

Thumbnail of user nimas11
Ohio
1 review
0 helpful votes
  • Send Message
March 8th, 2021
Verified purchase

Prices have gone up... more than expected, discount coupons are not as useful (enough) as before...

Reason I chose this business:

Have used it before (when it was easier than it is now): some features are glitchy now and displays don’t work with some browsers or browser settings; irritating enough that I shop far less on Alibris compared with a decade ago, or even longer. AND, “free shipping” is not always accurate; AND “minimum amount” to qualify is too high now; AND discounts for spending in the current “tiered” system, in order to qualify for minuscule percentages are hardly worth them. EVEN THOUGH, my total was more than $45, that being AFTER TAXES and SHIPPING, I still did not reach the minimum amount; AND FINALLY, it is very irritating that the total amount calculated seems to apply to items, made me delete the other item I was going to order through Alibris — so, now, I shall consider other alternatives. DESPITE COVID problems, I now regularly order through an online bookshop in the UK, still get them fast enough, and there are never any shipping chargesand their prices are competitive or better, rarely higher, and when higher it is worth not having to calculate and place things in and take them out of my “basket” trying to qualify for all this that is worth my time any longer. Items’ availability and conditions of items, and reliability of certain vendors are clearly not as good as it used to be at Alibris. Often SOME vendors are not responsive, or items are not exacly as described, but not worth my extra time and effort to”return” something (or try to), only to start this process again. I am gettingtoo old for jumping through hoops.

Date of experience: February 6, 2021

Thumbnail of user mariap2516
Massachusetts
1 review
0 helpful votes
  • Send Message
January 13th, 2023
Verified purchase

Very efficient and it was only one place when I was able to find my book!

Reason I chose this business:

The other website recommend me Alibris

Date of experience: January 13, 2023

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

We love browsing books, drinking coffee, and talking with people who love good stories.

Business History

Born from Interloc, a database for proffesional booksellers, Alibris has spent over two decades connecting book lovers to book sellers. It's the premier marketplace for textbooks, used books and rare, out-of-print books and supports countless small booksellers across the country. With over 270 million books, Alibris has something for you.

Company Representative

Thumbnail of user mikef1003
Mike F.
Director of Client Services
Typically responds within 2 days

How do I know I can trust these reviews about Alibris?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Alibris?