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    Alibris

2024 SITEJABBER AWARD

Alibris

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Overview

Alibris has a rating of 4.7 stars from 92,320 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Alibris most frequently mention great prices, good price, and shopping experience. Alibris ranks 1st among Used Books sites.

  • Service
    626
  • Value
    7039
  • Shipping
    7028
  • Quality
    7027

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 93.1%
Positive
17,995
Neutral
798
Negative
537
View ratings trends
30
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How would you rate Alibris?

Reviews (92,320)

Rating

Timeframe

Other

Reviews that mention popular keywords

shopping experience (1110) web site (345) use site (209) credit card (487) billing address (202) coupon code (239) shopping cart (176) email address (82)
Thumbnail of user catherinea340
Connecticut
2 reviews
0 helpful votes
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January 24th, 2022
Verified purchase

I would prefer to see the free shipping reflected earlier in the checkout process.

Reason I chose this business:

Availability of books I need.

Date of experience: December 25, 2021

Thumbnail of user razis1
Virginia
1 review
0 helpful votes
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December 25th, 2021
Verified purchase

The process was easy but I didn't know the estimate of shipping until end

Reason I chose this business:

Great price

Date of experience: December 25, 2021

Thumbnail of user jennifert1839
Missouri
1 review
0 helpful votes
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May 8th, 2022
Verified purchase

Very reliable service and good selective catalog of books, I like to return to.

Date of experience: May 8, 2022

Thumbnail of user warrens360
Arizona
1 review
0 helpful votes
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October 11th, 2023
Verified purchase
• Updated review

Have been using Alibris for books and A/V media for years. Never a mis-fire.

Date of experience: October 11, 2023

I got an email saying my original order of the same...
October 7th, 2023
Verified purchase
• Previous review

I got an email saying my original order of the same thing was no longer available and had been cancelled. It offered a link to resolve the problem which totally failed. Just went to website and ordered it again. We'll see.

Reason I chose this business:

My usual go-to.

* Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: September 7, 2023

Thumbnail of user kendras199
Tennessee
1 review
0 helpful votes
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January 13th, 2023
Verified purchase

All the books I wanted I was able to find in my favorite format.

Reason I chose this business:

I have used Alibris before and was confident I would find the books I wanted.

Date of experience: January 13, 2023

Thumbnail of user deborahi653
New York
1 review
0 helpful votes
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July 10th, 2023
Verified purchase
• Updated review

Thank you, Alibris, for always having a great assortment of books with great prices!

Reason I chose this business:

Searching for a book

Date of experience: July 10, 2023

Alibris is great for buying good used books!
April 21st, 2023
Verified purchase
• Previous review

Date of experience: April 21, 2023

Thumbnail of user carolr1990
Florida
1 review
0 helpful votes
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April 14th, 2023
Verified purchase

Always find the books I'm looking for and more for great prices at alibris

Reason I chose this business:

Price and availability

Date of experience: April 14, 2023

Thumbnail of user georges1189
District of Columbia
1 review
0 helpful votes
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January 9th, 2021
Verified purchase

Awesome to find a great book, for the best price s on the net!

Reason I chose this business:

Availability & price

Date of experience: January 9, 2021

Thumbnail of user marym4243
Florida
1 review
0 helpful votes
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August 8th, 2021
Verified purchase

I wish I could see whether expedited shipping was available before adding to cart.

Reason I chose this business:

Looking for a used book

Date of experience: August 8, 2021

Thumbnail of user virginiaa40
California
2 reviews
0 helpful votes
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January 24th, 2022
Verified purchase

This site gives the most comprehensive listing of used books of any given title.

Reason I chose this business:

I've used this site before.

Date of experience: January 24, 2022

Thumbnail of user anthonyb1961
Massachusetts
1 review
0 helpful votes
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July 6th, 2022
Verified purchase

Easy to find the books I am looking for. Super-fast checkout for regular customers.

Reason I chose this business:

Was looking for a specific book

Date of experience: July 6, 2022

Thumbnail of user killianw15
Illinois
1 review
0 helpful votes
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April 13th, 2023
Verified purchase

I intended to make the purchase using a gift card, and was unable to.

Reason I chose this business:

Your support of small, independent bookstores, overall affordability.

Date of experience: March 14, 2023

Thumbnail of user sandral1027
Pennsylvania
1 review
0 helpful votes
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April 7th, 2021
Verified purchase

Easy to find what I'm looking for and always many options to fit budget.

Reason I chose this business:

I can usually find what I am looking for at Alibris.

Date of experience: April 7, 2021

Thumbnail of user richs386
Washington
1 review
0 helpful votes
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June 7th, 2023
Verified purchase

Easily found what I was looking for at a good price and good shipping.

Reason I chose this business:

Only online store to have the book I was looking for in like new condition.

Date of experience: June 7, 2023

Thumbnail of user marym6058
Minnesota
1 review
0 helpful votes
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September 20th, 2022
Verified purchase

Very easy to order. Hope the book arrives in time for my book club.

Date of experience: September 20, 2022

Thumbnail of user carolf1672
South Carolina
1 review
0 helpful votes
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May 30th, 2023
Verified purchase

Easy to order. I hope the condition of the book (like new) is accurate.

Date of experience: May 30, 2023

Thumbnail of user eriks513
California
1 review
0 helpful votes
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March 6th, 2024
Verified purchase

Always have the books I'm looking for no matter how obscure. And at great prices.

Date of experience: March 6, 2024

Thumbnail of user loris1127
Illinois
1 review
0 helpful votes
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December 27th, 2021
Verified purchase

I liked that I could pay once for 5 locations of the same item.

Date of experience: December 27, 2021

Thumbnail of user stephenp1161
Virginia
1 review
0 helpful votes
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March 17th, 2022
Verified purchase

Great rates! I don't mind the shipping so much, and the selection is exceptional.

Reason I chose this business:

One prior experience. Not in a hurry to receive the books.

Date of experience: March 17, 2022

Thumbnail of user angelaj1260
California
1 review
0 helpful votes
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February 25th, 2023
Verified purchase

I was able to quickly find the exact copy I wanted for this book.

Reason I chose this business:

Price and shipping are far more reasonable than Amazon.

Date of experience: February 25, 2023

Thumbnail of user pamelae725
Georgia
2 reviews
0 helpful votes
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May 18th, 2023
Verified purchase
• Updated review

Sellers did not list the volume number. I am looking now for volume four.

Reason I chose this business:

Looking for out of print

Date of experience: April 18, 2023

Cumbersome, difficult checkout with password and address...
July 12th, 2022
Verified purchase
• Previous review

Cumbersome, difficult checkout with password and address hassle!

Reason I chose this business:

Lots of options and good prices

* Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: June 12, 2022

Thumbnail of user debrag497
California
1 review
0 helpful votes
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May 19th, 2021
Verified purchase

It was easy. I compared prices with other places n this was less expensive

Reason I chose this business:

Found what I was looking for. Other sites were out of stock.

Date of experience: May 19, 2021

Thumbnail of user tonyas395
California
1 review
0 helpful votes
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November 25th, 2022
Verified purchase

I live in the bay area and wanted to pick up the books immediately

Reason I chose this business:

Wanted to find a local shop that was open in the pm

Date of experience: October 26, 2022

Thumbnail of user kristopherl32
New Hampshire
1 review
0 helpful votes
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February 5th, 2021
Verified purchase

I'm deferring to alibris as an option to amazon. The site has been great.

Reason I chose this business:

I was looking for an alternative to amazon

Date of experience: February 5, 2021

Thumbnail of user rebeccav657
Maryland
2 reviews
0 helpful votes
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March 16th, 2022
Verified purchase

It stated that shipping starts at 2.99 but that was given as an option.

Reason I chose this business:

Best price - hope the quality works out.

Date of experience: February 14, 2022

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From the business

We love browsing books, drinking coffee, and talking with people who love good stories.

Business History

Born from Interloc, a database for proffesional booksellers, Alibris has spent over two decades connecting book lovers to book sellers. It's the premier marketplace for textbooks, used books and rare, out-of-print books and supports countless small booksellers across the country. With over 270 million books, Alibris has something for you.

Company Representative

Thumbnail of user mikef1003
Mike F.
Director of Client Services
Typically responds within 2 days

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