Sitejabber Website Reviews and Complaints
  • Bookmark

    Alibris

2024 SITEJABBER AWARD

Alibris

Write a Review

Overview

Alibris has a rating of 4.7 stars from 91,283 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Alibris most frequently mention great prices, good price, and shopping experience. Alibris ranks 1st among Used Books sites.

  • Service
    573
  • Value
    6452
  • Shipping
    6443
  • Quality
    6440

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 93.2%
Positive
18,311
Neutral
800
Negative
539
View ratings trends
30
See all photos
How would you rate Alibris?

Reviews (91,283)

Rating

Timeframe

Other

Reviews that mention popular keywords

shopping experience (1098) web site (343) use site (206) credit card (486) billing address (201) coupon code (235) shopping cart (175) email address (79)
Thumbnail of user vickib339
Indiana
1 review
0 helpful votes
  • Send Message
April 24th, 2022
Verified purchase
• Updated review

Alibris... accessible, available, simple process for ordering!

Reason I chose this business:

We're old friends, Alibris and I!

Date of experience: April 24, 2022

Really appreciate Alibris!
March 1st, 2022
Verified purchase
• Previous review

Really appreciate Alibris! Have found many budget-worthy books here. I did have one incorrect book arrive, and staff replaced it with the one I had ordered!

Reason I chose this business:

I trust this site, and it is my go-to for used books.

Date of experience: March 1, 2022

I find what I need quite easily
December 10th, 2021
Verified purchase
• Previous review
Reason I chose this business:

Familiarity, reliability, and you had what I wanted to purchase.

Date of experience: December 10, 2021

Largely pleased to find many books I've wanted at most...
February 6th, 2021
Verified purchase
• Previous review

Largely pleased to find many books I've wanted at most reasonable prices. I did receive one book (that I didn't want) in place of one I had ordered. It took some time to straighten it out, though I believe we finally did, and I am grateful.

Reason I chose this business:

A good, reliable source for new/used books!

Date of experience: February 6, 2021

Thumbnail of user barbaraw2231
Mississippi
1 review
0 helpful votes
  • Send Message
November 10th, 2022
Verified purchase

Great site. Always check first here for books I am searching to buy.

Reason I chose this business:

I have used for years.

Date of experience: November 10, 2022

Thumbnail of user dennisc891
Illinois
1 review
0 helpful votes
  • Send Message
June 13th, 2022
Verified purchase

Complete failure in account billing/password correction. Totally locked out!

Reason I chose this business:

Long time customer.

* Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: May 14, 2022

Thumbnail of user manuelag18
Virginia
1 review
0 helpful votes
  • Send Message
April 30th, 2021
Verified purchase

You offer a wide variety of prices and am glad private bookstores like yours still exist!

Reason I chose this business:

I wanted to buy used books for my book club.

Date of experience: April 30, 2021

Thumbnail of user connieb655
Pennsylvania
1 review
0 helpful votes
  • Send Message
April 4th, 2022
Verified purchase

$#*! Amazon. Love alibris.
That shipping is rough though, given my wages

Date of experience: April 4, 2022

Thumbnail of user robertb4600
Wisconsin
2 reviews
0 helpful votes
  • Send Message
March 31st, 2021
Verified purchase
Reason I chose this business:

See above...

Date of experience: March 31, 2021

Thumbnail of user karlh183
Minnesota
1 review
0 helpful votes
  • Send Message
April 1st, 2021
Verified purchase

Web site is easy to use and sellers' book conditions are accurately described.

Reason I chose this business:

Repeat customer. Even with shipping added, books are much cheaper than new at online outlets or brick & mortar stores.

Date of experience: April 1, 2021

Thumbnail of user susand1485
Florida
1 review
0 helpful votes
  • Send Message
May 6th, 2022
Verified purchase
• Updated review

I had trouble changing the shipping and billing address in your system/

Reason I chose this business:

Good deals on the books I want to replace

Date of experience: April 6, 2022

I found the books I was looking for except one I really...
May 10th, 2021
Verified purchase
• Previous review

I found the books I was looking for except one I really wanted in hardcover but you did not have it in hardcover

Reason I chose this business:

The low cost of the books

Date of experience: April 10, 2021

Thumbnail of user davidp2880
Minnesota
2 reviews
0 helpful votes
  • Send Message
March 30th, 2021
Verified purchase
Reason I chose this business:

You had the item I was looking for. Other sources did not.

Date of experience: March 30, 2021

Thumbnail of user marianc119
Colorado
1 review
0 helpful votes
  • Send Message
April 6th, 2022
Verified purchase
Reason I chose this business:

Great price for the book I wanted.

Date of experience: April 6, 2022

Thumbnail of user marianr66
New York
1 review
0 helpful votes
  • Send Message
April 1st, 2021
Verified purchase

Had a little trouble entering all the info. Good price, though.

Reason I chose this business:

Friend. Recommended it

Date of experience: April 1, 2021

Thumbnail of user lloyde41
Tennessee
2 reviews
0 helpful votes
  • Send Message
April 6th, 2022
Verified purchase
Reason I chose this business:

Availability, great prices, and super user -friendly website.

Date of experience: April 6, 2022

Thumbnail of user davidd2647
North Carolina
2 reviews
0 helpful votes
  • Send Message
October 16th, 2022
Verified purchase
• Updated review
Reason I chose this business:

Looking for Christmas gifts.

Date of experience: October 16, 2022

Always the book I'm looking for...
March 4th, 2021
Verified purchase
• Previous review

Always the book I'm looking for...

Reason I chose this business:

Always the first choice...

Date of experience: March 4, 2021

Thumbnail of user johnr4119
Illinois
1 review
0 helpful votes
  • Send Message
November 5th, 2021
Verified purchase

Pretty Straightforward. Description could have had more information concerning actual content

Reason I chose this business:

Excellent Price Good Condition

Date of experience: November 5, 2021

Thumbnail of user dons738
Texas
1 review
0 helpful votes
  • Send Message
March 29th, 2021
Verified purchase

Date of experience: March 29, 2021

Thumbnail of user bennettc29
Arkansas
1 review
0 helpful votes
  • Send Message
March 31st, 2021
Verified purchase

Books were so much cheaper than elsewhere! Plus comparing other options is great.

Reason I chose this business:

See above comment. Great!

Date of experience: March 31, 2021

Thumbnail of user adamc726
Washington
1 review
0 helpful votes
  • Send Message
March 31st, 2021
Verified purchase

Good search results. Easy to compare different options for each book.

Reason I chose this business:

Low prices and wanting to avoid amazon.

Date of experience: March 31, 2021

Thumbnail of user loris850
Ohio
1 review
0 helpful votes
  • Send Message
April 28th, 2021
Verified purchase
Reason I chose this business:

Best prices

Date of experience: March 29, 2021

Thumbnail of user donnah1273
Pennsylvania
2 reviews
0 helpful votes
  • Send Message
March 30th, 2021
Verified purchase

So easy to find books! Awesome prices! Love Alibris!

Date of experience: March 30, 2021

Thumbnail of user maryh2668
Minnesota
2 reviews
0 helpful votes
  • Send Message
April 4th, 2022
Verified purchase

Great books. Sent email of questions and was answer pretty fast

Reason I chose this business:

Looking for easy way to shop

Date of experience: April 4, 2022

Thumbnail of user ruthm681
New Jersey
1 review
0 helpful votes
  • Send Message
March 31st, 2021
Verified purchase
Reason I chose this business:

Options for purchase.

Date of experience: March 31, 2021

Thumbnail of user elleng257
New Jersey
2 reviews
0 helpful votes
  • Send Message
May 5th, 2022
Verified purchase
• Updated review

Sneaky business of adding such high shipping, and state tax that probably doesn't apply.

Date of experience: April 5, 2022

Altho Bookfinder said you had this book for $14.70...
November 11th, 2021
Verified purchase
• Previous review

Altho Bookfinder said you had this book for $14.70 ($10.99 + $3.99 shipping) you've jacked up the price. This is not the first time you've done this. I usually avoid buying from Alibris for this reason, and will do so in the future.

Reason I chose this business:

Because you said you had a book another bookseller first promised and then reneged on.

* Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: October 12, 2021

Thumbnail of user susanc736
New York
4 reviews
0 helpful votes
  • Send Message
October 7th, 2021
Verified purchase

Delighted to find so many books at such reasonable prices!

Reason I chose this business:

You turned up when I searched for a particular book on gardening.

Date of experience: October 7, 2021

Thumbnail of user orleys7
Wisconsin
2 reviews
0 helpful votes
  • Send Message
March 26th, 2022
Verified purchase

I've ordered before and never had any problems with my orders

Reason I chose this business:

They had what I wanted

Date of experience: March 26, 2022

Thumbnail of user lilliano27
California
1 review
0 helpful votes
  • Send Message
March 3rd, 2021
Verified purchase

Knowledge should be more accessible and lowering the cost of books helps!

Reason I chose this business:

To build my free community library

Date of experience: March 3, 2021

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

We love browsing books, drinking coffee, and talking with people who love good stories.

Business History

Born from Interloc, a database for proffesional booksellers, Alibris has spent over two decades connecting book lovers to book sellers. It's the premier marketplace for textbooks, used books and rare, out-of-print books and supports countless small booksellers across the country. With over 270 million books, Alibris has something for you.

Company Representative

Thumbnail of user mikef1003
Mike F.
Director of Client Services
Typically responds within 2 days

How do I know I can trust these reviews about Alibris?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Alibris?