Sitejabber Website Reviews and Complaints
  • Bookmark

    Alibris

2024 SITEJABBER AWARD

Alibris

Write a Review

Overview

Alibris has a rating of 4.7 stars from 91,639 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Alibris most frequently mention great prices, good price, and shopping experience. Alibris ranks 1st among Used Books sites.

  • Service
    588
  • Value
    6650
  • Shipping
    6641
  • Quality
    6638

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 93.1%
Positive
18,263
Neutral
807
Negative
544
View ratings trends
30
See all photos
How would you rate Alibris?

Reviews (91,639)

Rating

Timeframe

Other

Reviews that mention popular keywords

shopping experience (1102) web site (341) use site (206) credit card (486) billing address (201) coupon code (236) shopping cart (175) email address (80)
Thumbnail of user richardc3277
Ohio
1 review
0 helpful votes
  • Send Message
March 30th, 2022
Verified purchase

Good for providing great books at low cost and large selection

Date of experience: March 30, 2022

Thumbnail of user lillianh122
Tennessee
2 reviews
0 helpful votes
  • Send Message
June 22nd, 2022
Verified purchase
Reason I chose this business:

Was missing the middle book in a series and wanted to try a new author that wasn't at my local used book store.

Date of experience: June 22, 2022

Thumbnail of user williamt2015
Ohio
1 review
0 helpful votes
  • Send Message
September 23rd, 2022
Verified purchase

I've bought many books from this company. They offer great prices.
Worth a good look

Reason I chose this business:

Familiarity and prices

Date of experience: September 23, 2022

Thumbnail of user susano1075
Kentucky
1 review
0 helpful votes
  • Send Message
July 22nd, 2022
Verified purchase

Shipping costs are way too high. Will probably be shopping elsewhere.

Reason I chose this business:

It was recommended, but too expensive. Will take the time to shop around in the future. Shipping costs are way too high.

Date of experience: June 22, 2022

Thumbnail of user maryv1138
Illinois
1 review
0 helpful votes
  • Send Message
February 3rd, 2022
Verified purchase

Had a coupon code. Entered it and never received credit.

* Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: January 4, 2022

Thumbnail of user clantona2
South Carolina
2 reviews
0 helpful votes
  • Send Message
September 21st, 2022
Verified purchase

It has been excellent over the years I have done business with you.

Reason I chose this business:

You always have a high likelihood of having the books that I want.

Date of experience: September 21, 2022

Thumbnail of user michaeld3468
Canada
1 review
0 helpful votes
  • Send Message
June 21st, 2022
Verified purchase
• Updated review

As always I thoroughly enjoy the shopping experience at Alibris.

Reason I chose this business:

Again I always choose Alibris first when looking for movies and books and I am never disappointed.

Date of experience: June 21, 2022

The service via Alibris has always been excellent
March 3rd, 2021
Verified purchase
• Previous review
Reason I chose this business:

I prefer to shop Alibris because it keeps independent bookstore in bussiness.

Date of experience: March 3, 2021

Thumbnail of user karenc1567
Virginia
2 reviews
0 helpful votes
  • Send Message
October 18th, 2021
Verified purchase

Why waste time searching other sites for hard to find books? Always start with Alibris!

Reason I chose this business:

Most reliable source for hard to find books.

Date of experience: October 18, 2021

Thumbnail of user kennethc703
Georgia
3 reviews
0 helpful votes
  • Send Message
August 23rd, 2023
Verified purchase
• Updated review
Reason I chose this business:

Repeat customer. Easy to search, select and pay.

Date of experience: August 23, 2023

Fair price
July 15th, 2023
Verified purchase
• Previous review

Fair price. Great selection. Appropriate shipping charges. Fast. Easy.

Reason I chose this business:

Fair price. Easy terms.

Date of experience: July 15, 2023

Easy Peasy
April 21st, 2023
Verified purchase
• Previous review
Reason I chose this business:

Always good value. Simple to navigate. Great selection.

Date of experience: April 21, 2023

Excellent value
August 26th, 2022
Verified purchase
• Previous review

Date of experience: August 26, 2022

Great prices with gouging on shipping fees makes for...
December 13th, 2021
Verified purchase
• Previous review

Great prices with gouging on shipping fees makes for a win-win choice.

Reason I chose this business:

Repeat customer.

Date of experience: December 13, 2021

Fantastic!
September 6th, 2021
Verified purchase
• Previous review

Fantastic! Very reasonable pricing AND shipping for a wide variety of subjects.

Reason I chose this business:

Repeat customer who appreciates the value Alibris brings to literacy.

Date of experience: September 6, 2021

Thumbnail of user crystalv275
Wyoming
1 review
0 helpful votes
  • Send Message
December 16th, 2021
Verified purchase

Why ar ther 2 place your oder here buttons... that is disconcerting.

Reason I chose this business:

University directed me here

Date of experience: December 16, 2021

Thumbnail of user jamesb4370
Connecticut
1 review
0 helpful votes
  • Send Message
February 21st, 2021
Verified purchase

Truly the only place that I can expect to find what I'm looking for!

Reason I chose this business:

Thank you so much for have the book I trying to replace...

Date of experience: February 21, 2021

Thumbnail of user lindad1438
California
1 review
0 helpful votes
  • Send Message
February 21st, 2021
Verified purchase

Date of experience: February 21, 2021

Thumbnail of user ruthh661
Washington
1 review
0 helpful votes
  • Send Message
March 23rd, 2021
Verified purchase

You cancelled my first order of this book earlier tonight and then I had to pay more for it.

Reason I chose this business:

Other book sellers not selling book for ridiculous reasons.

Date of experience: February 21, 2021

Thumbnail of user jayk520
Connecticut
1 review
0 helpful votes
  • Send Message
February 20th, 2021
Verified purchase

Sometimes search results come up with different versions of the book, so you need to be careful.

Reason I chose this business:

Down with Amazon.

Date of experience: February 20, 2021

Thumbnail of user ryanh825
Ohio
1 review
0 helpful votes
  • Send Message
June 2nd, 2021
Verified purchase

Always love Alibris. You make it easy to find and purchase reading material.

Reason I chose this business:

Good source for books.

Date of experience: June 2, 2021

Thumbnail of user annied108
Virginia
2 reviews
0 helpful votes
  • Send Message
February 21st, 2021
Verified purchase

Haven't been on site in many years, but you are still the best.

Reason I chose this business:

Search engine

Date of experience: February 21, 2021

Thumbnail of user samsonp12
California
1 review
0 helpful votes
  • Send Message
August 24th, 2023
Verified purchase
• Updated review

Date of experience: August 24, 2023

I love alibris ever since I found you guys I've never...
November 6th, 2022
Verified purchase
• Previous review

I love alibris ever since I found you guys I've never been happier I bought like 15 really great titles with only $50. Please bring back your app

Reason I chose this business:

You guys are reliable and I've been buying books from you guys for 2 years now and you never let me down

Date of experience: November 6, 2022

Thumbnail of user keno184
North Carolina
1 review
0 helpful votes
  • Send Message
February 22nd, 2023
Verified purchase
• Updated review

Love the selection, pricing, supporting small business and ease of shopping

Date of experience: February 22, 2023

Such an easy site and full of great value
December 2nd, 2022
Verified purchase
• Previous review
Reason I chose this business:

Use it all the time

Date of experience: December 2, 2022

Thumbnail of user dans1114
California
2 reviews
0 helpful votes
  • Send Message
May 22nd, 2023
Verified purchase

Very easy to place order. Hopefully arrives so soon

Reason I chose this business:

Used before

Date of experience: May 22, 2023

Thumbnail of user hughb86
Maine
1 review
0 helpful votes
  • Send Message
February 21st, 2021
Verified purchase

Great site. Easy to navigate and with real bargains.

Reason I chose this business:

Past good experience.

Date of experience: February 21, 2021

Thumbnail of user roycet20
Indiana
2 reviews
0 helpful votes
  • Send Message
March 4th, 2022
Verified purchase
• Updated review

Thank you! Such a wonderful resource for finding rare and out-of-print books.

Reason I chose this business:

I was in search of Oscar Levant's third book. And found it -- signed!

Date of experience: March 4, 2022

Well designed website, easy to negotiate
November 24th, 2021
Verified purchase
• Previous review
Reason I chose this business:

A great place to find older books.

Date of experience: November 24, 2021

Thumbnail of user jellyn2
Hawaii
1 review
0 helpful votes
  • Send Message
May 24th, 2023
Verified purchase

Easy to navigate and found everything I was looking for!

Reason I chose this business:

For more affordable books- Very Excellent!

Date of experience: May 24, 2023

Thumbnail of user erics2040
New York
1 review
0 helpful votes
  • Send Message
September 20th, 2021
Verified purchase

I like Alibris! Been finding books here for years:-)

Date of experience: September 20, 2021

Thumbnail of user alisonf126
California
3 reviews
0 helpful votes
  • Send Message
March 4th, 2022
Verified purchase
Reason I chose this business:

The availability of books

Date of experience: March 4, 2022

Thumbnail of user triciaw78
Minnesota
1 review
0 helpful votes
  • Send Message
February 21st, 2021
Verified purchase

Get all my book here and send books to friends. Love it!

Reason I chose this business:

Best place to buy used books.

Date of experience: February 21, 2021

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

We love browsing books, drinking coffee, and talking with people who love good stories.

Business History

Born from Interloc, a database for proffesional booksellers, Alibris has spent over two decades connecting book lovers to book sellers. It's the premier marketplace for textbooks, used books and rare, out-of-print books and supports countless small booksellers across the country. With over 270 million books, Alibris has something for you.

Company Representative

Thumbnail of user mikef1003
Mike F.
Director of Client Services
Typically responds within 2 days

How do I know I can trust these reviews about Alibris?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Alibris?