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    Alibris

2024 SITEJABBER AWARD

Alibris

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Overview

Alibris has a rating of 4.7 stars from 90,412 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Alibris most frequently mention great prices, good price, and shopping experience. Alibris ranks 1st among Used Books sites.

  • Service
    535
  • Value
    5977
  • Shipping
    5968
  • Quality
    5965

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 93.2%
Positive
18,598
Neutral
810
Negative
553
View ratings trends
30
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How would you rate Alibris?
Top Positive Review

“Very impressed w/ orderly arrangement of products for...”

Cate Z.
9/16/21

Very impressed w/ orderly arrangement of products for sale, e.g., music, books, movie, etc. Makes sense! Also, the choice of sellers is easy to understand & navigate--I contacted one book seller Solr by email to find out if the used book they were selling was highly dusty (allergies) & they emailed back w/ details & evident concern. Alibris is now my "go-to" source for great prices, selection & quality of sale. Thanks for doing a great job!

Date of experience: 9/16/21
See positive reviews
Top Critical Review

“Very Difficult to change shipping address”

Stephen I.
5/17/21

Very Difficult to change shipping address. Had to quit internet browser and log back in again. Shipping choices limited. I know from past purchase that independent sellers can take their sweet time shipping items and often do. Why does alibris appear to charge at 1st class parcel rates and deliver at slower and cheaper media mail rate? Delivery window excessively wide.

Date of experience: 4/17/21
See critical reviews

Reviews (90,412)

Rating

Timeframe

Other

Reviews that mention popular keywords

shopping experience (1088) web site (336) use site (204) credit card (484) billing address (196) coupon code (234) shopping cart (173) email address (79)
Thumbnail of user julianh91
Tennessee
1 review
0 helpful votes
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July 11th, 2021
Verified purchase

Better than buying from the evil empire, and cheaper too! :)

Reason I chose this business:

You had the book I was looking for, for the lowest price.

Date of experience: July 11, 2021

Thumbnail of user kylel334
New York
1 review
0 helpful votes
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June 5th, 2023
Verified purchase
• Updated review

Easy and affordable, plenty of options to checkout, which helps

Reason I chose this business:

The coupon brought me in

Date of experience: June 5, 2023

Alibiris is a great resource to find new and used book...
February 7th, 2022
Verified purchase
• Previous review

Alibiris is a great resource to find new and used book at a reasonable price

Reason I chose this business:

I was looking for the best deal on a book

Date of experience: February 7, 2022

Thumbnail of user deboraha1099
Pennsylvania
1 review
0 helpful votes
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March 18th, 2022
Verified purchase
Reason I chose this business:

Looking for a book recommended by my doctor

Date of experience: March 18, 2022

Thumbnail of user amandal1151
Ohio
1 review
0 helpful votes
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July 11th, 2021
Verified purchase

Very extensive collection of used books with easy check outs and no hassles!

Reason I chose this business:

Not A m a z o n!

Date of experience: July 11, 2021

Thumbnail of user ceral
Maryland
1 review
0 helpful votes
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March 18th, 2022
Verified purchase

Found what I wanted, easy to use. The price is good, too

Date of experience: March 18, 2022

Thumbnail of user lonl18
Washington
1 review
0 helpful votes
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July 13th, 2021
Verified purchase
Reason I chose this business:

I knew I could count on Alibris to offer what I was looking for.

Date of experience: July 13, 2021

Thumbnail of user joyceb617
Hawaii
1 review
0 helpful votes
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July 11th, 2021
Verified purchase

I was confused about the shipping but once checking out it adjusted.

Reason I chose this business:

Best prices on the net

Date of experience: July 11, 2021

Thumbnail of user christig35
Alabama
3 reviews
0 helpful votes
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December 12th, 2022
Verified purchase
Reason I chose this business:

Best price!

Date of experience: December 12, 2022

Thumbnail of user mariannef116
New Jersey
1 review
0 helpful votes
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June 5th, 2023
Verified purchase

Looking forward to receiving the books. So far east!

Reason I chose this business:

Books out of print

Date of experience: June 5, 2023

Thumbnail of user leahm317
New Mexico
2 reviews
0 helpful votes
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October 12th, 2021
Verified purchase

Date of experience: October 12, 2021

Thumbnail of user johnj619
Texas
2 reviews
1 helpful vote
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June 5th, 2023
Verified purchase

Clear description of the books and their condition. Easy check-out process.

Reason I chose this business:

Price and availability of the book I was looking for.

Date of experience: June 5, 2023

Thumbnail of user heatherj585
Virginia
1 review
0 helpful votes
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September 5th, 2022
Verified purchase

Great shopping experience and fast check out, thank you!

Date of experience: September 5, 2022

Thumbnail of user marym4932
New York
1 review
0 helpful votes
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January 5th, 2022
Verified purchase

Thanks for allowing shopping as guest, and pay via PayPal.

Reason I chose this business:

Cheapest (first) on google search for this book

Date of experience: January 5, 2022

Thumbnail of user judithr449
Colorado
1 review
0 helpful votes
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October 10th, 2021
Verified purchase

Alibris always has what I'm looking for and at a fair price.

Reason I chose this business:

My past experience with shopping with you

Date of experience: October 10, 2021

Thumbnail of user andreas1300
Kentucky
1 review
0 helpful votes
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August 10th, 2021
Verified purchase

I did not get an opportunity to enter the discount coupon

Reason I chose this business:

Email with discount coupon

* Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: July 11, 2021

Thumbnail of user williamm3023
Missouri
1 review
0 helpful votes
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July 13th, 2021
Verified purchase

I prefer to checkout as guest and not have info about me saved.

Reason I chose this business:

It had the dvd I wanted.

Date of experience: July 13, 2021

Thumbnail of user dianeg1213
Massachusetts
1 review
0 helpful votes
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March 21st, 2022
Verified purchase

Slight difficulty updating my billing address this time.

Reason I chose this business:

You're not Amazon, and you do a good job.

Date of experience: March 21, 2022

Thumbnail of user ruthb1042
California
1 review
0 helpful votes
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March 17th, 2022
Verified purchase

So far. Very easy
Hopefully shipping will be fast.

Reason I chose this business:

Internet site

Date of experience: March 17, 2022

Thumbnail of user marios255
California
1 review
0 helpful votes
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March 19th, 2022
Verified purchase
• Updated review

Date of experience: March 19, 2022

Very good
January 3rd, 2022
Verified purchase
• Previous review

Very good. It would be better if the books that Robin McKenzie collaborated on came up with the search in addition to books that he wrote by himself.

Reason I chose this business:

Recommended by a health care professional.

Date of experience: January 3, 2022

Thumbnail of user marvinj123
California
1 review
0 helpful votes
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June 5th, 2023
Verified purchase
Reason I chose this business:

Past orders

Date of experience: June 5, 2023

Thumbnail of user larryg1018
New Hampshire
1 review
0 helpful votes
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June 4th, 2023
Verified purchase

I'm glad you had the book I was looking for. Easy to use your platform.

Reason I chose this business:

You had the book I was looking for.

Date of experience: June 4, 2023

Thumbnail of user leonardl206
Massachusetts
1 review
0 helpful votes
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June 5th, 2023
Verified purchase
Reason I chose this business:

Had an item i was looking for at a reasonable price...

Date of experience: June 5, 2023

Thumbnail of user jitendrap21
Maryland
1 review
0 helpful votes
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January 5th, 2022
Verified purchase

Very good. No hassle, fast, convenient. Thank you for your nice website.

Date of experience: January 5, 2022

Thumbnail of user robinh813
Texas
1 review
0 helpful votes
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January 5th, 2022
Verified purchase

I haven't received my book yet, but your ordering process was painless.

Date of experience: January 5, 2022

Thumbnail of user frankw614
Pennsylvania
1 review
0 helpful votes
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June 5th, 2023
Verified purchase
• Updated review
Reason I chose this business:

I've always done well with Alibris. When I'm book hunting, Alibris is my go-to.

Date of experience: June 5, 2023

I always do well with Alibris
June 8th, 2021
Verified purchase
• Previous review
Reason I chose this business:

Alibris is usually my go-to for any book I'm looking for, be it used or new.

Date of experience: June 8, 2021

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From the business

We love browsing books, drinking coffee, and talking with people who love good stories.

Business History

Born from Interloc, a database for proffesional booksellers, Alibris has spent over two decades connecting book lovers to book sellers. It's the premier marketplace for textbooks, used books and rare, out-of-print books and supports countless small booksellers across the country. With over 270 million books, Alibris has something for you.

Company Representative

Thumbnail of user mikef1003
Mike F.
Director of Client Services
Typically responds within 2 days

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