Sitejabber Website Reviews and Complaints
  • Bookmark

    Alibris

2024 SITEJABBER AWARD

Alibris

Corporate Values
Write a Review

Overview

Alibris has a rating of 4.7 stars from 90,204 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Alibris most frequently mention great prices, good price, and shopping experience. Alibris ranks 1st among Used Books sites.

  • Service
    530
  • Value
    5880
  • Shipping
    5871
  • Quality
    5869

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 93.2%
Positive
18,524
Neutral
803
Negative
551
View ratings trends
30
See all photos
How would you rate Alibris?
Top Positive Review

“Very impressed w/ orderly arrangement of products for...”

Cate Z.
9/16/21

Very impressed w/ orderly arrangement of products for sale, e.g., music, books, movie, etc. Makes sense! Also, the choice of sellers is easy to understand & navigate--I contacted one book seller Solr by email to find out if the used book they were selling was highly dusty (allergies) & they emailed back w/ details & evident concern. Alibris is now my "go-to" source for great prices, selection & quality of sale. Thanks for doing a great job!

Date of experience: 9/16/21
See positive reviews
Top Critical Review

“Very Difficult to change shipping address”

Stephen I.
5/17/21

Very Difficult to change shipping address. Had to quit internet browser and log back in again. Shipping choices limited. I know from past purchase that independent sellers can take their sweet time shipping items and often do. Why does alibris appear to charge at 1st class parcel rates and deliver at slower and cheaper media mail rate? Delivery window excessively wide.

Date of experience: 4/17/21
See critical reviews

Reviews (90,204)

Rating

Timeframe

Other

Reviews that mention popular keywords

shopping experience (1087) web site (334) use site (204) credit card (484) billing address (196) coupon code (234) shopping cart (173) email address (78)
Thumbnail of user johna2861
California
1 review
0 helpful votes
  • Send Message
March 4th, 2021
Verified purchase

Great. I like the prices but could use some discount. Thank you.

Reason I chose this business:

They seem to have the books I need

Date of experience: March 4, 2021

Thumbnail of user geraldn70
Mississippi
1 review
0 helpful votes
  • Send Message
March 4th, 2021
Verified purchase
Reason I chose this business:

Prices, good rating, shipped from USA, nice selections

Date of experience: March 4, 2021

Thumbnail of user ingea4
Massachusetts
1 review
0 helpful votes
  • Send Message
March 4th, 2021
Verified purchase
• Updated review

Expertly done. Thank you! I would recommend Alibris to everyone!

Reason I chose this business:

Accidentally found. Wanted to buy a couple of copies of this book, if available.

Value
Shipping
Quality

Date of experience: March 4, 2021

Expertly done
February 18th, 2021
Verified purchase
• Previous review

Expertly done. Thank you!

Reason I chose this business:

Accidentally found. Wanted to buy a couple of copies of this book, if available.

Date of experience: February 18, 2021

Thumbnail of user raettaw1
Arizona
1 review
0 helpful votes
  • Send Message
April 3rd, 2021
Verified purchase

Shipping is outrageous. This will be the last order I place with you.

Reason I chose this business:

Good question. Sorry I did.

Date of experience: March 4, 2021

Thumbnail of user karenn613
Iowa
1 review
0 helpful votes
  • Send Message
April 3rd, 2021
Verified purchase

Would like to see shipping costs before entering checkout info.

Date of experience: March 4, 2021

Thumbnail of user juliannam21
Virginia
1 review
0 helpful votes
  • Send Message
July 7th, 2021
Verified purchase

Date of experience: July 7, 2021

Thumbnail of user cv101
North Carolina
3 reviews
0 helpful votes
  • Send Message
July 7th, 2021
Verified purchase

New to Alibris... first attempt at a purchase. Hopefully I will get the book just fine...

Reason I chose this business:

Google search revealed the exact book I was searching for...

Date of experience: July 7, 2021

Thumbnail of user deannat88
South Carolina
1 review
0 helpful votes
  • Send Message
July 7th, 2021
Verified purchase
Reason I chose this business:

Because I have had great experiences in the past with buying from here.

Date of experience: July 7, 2021

Thumbnail of user suec930
Arizona
1 review
0 helpful votes
  • Send Message
April 17th, 2023
Verified purchase

I had trouble verrifying with buses and motorcycles. Finally got it right with stairs.

Reason I chose this business:

Convenience

Date of experience: April 17, 2023

Thumbnail of user jackk959
Texas
1 review
0 helpful votes
  • Send Message
April 10th, 2024
Verified purchase

Date of experience: March 31, 2024

Thumbnail of user lesliek486
Arkansas
1 review
0 helpful votes
  • Send Message
July 17th, 2024
Verified purchase

Djdgyw5t 45tb54b456bw5ererdbbybr6y56b354tvwervhbh unt7u

Value
Shipping
Quality

Date of experience: July 7, 2024

Thumbnail of user markc4938
California
1 review
0 helpful votes
  • Send Message
July 18th, 2024
Verified purchase

Fine.Fine.Fine.Fine.Fine.Fine.Fine.Fine.Fine.Fine.Fine.Fine.Fine.Fine.

Reason I chose this business:

Lowest price.

Value
Shipping
Quality

Date of experience: July 8, 2024

Thumbnail of user lisea6
Maine
1 review
0 helpful votes
  • Send Message
March 4th, 2021
Verified purchase

After 3 years, they alerted me to the book I could not fid anywhere else! Thank you :)

Reason I chose this business:

They emailed me

Date of experience: March 4, 2021

Thumbnail of user donaldk912
Colorado
1 review
0 helpful votes
  • Send Message
July 16th, 2024
Verified purchase

Xxxxxxxxxxxxxxxxxxxxxxxccccccccccccxxxxcxccccccccccc

Value
Shipping
Quality

Date of experience: July 6, 2024

Thumbnail of user davidl6666
1 review
0 helpful votes
  • Send Message
April 2nd, 2024
Verified purchase

Good Good Good Good Good Good Good Good Good Good Good Good Good Good Good Good

Value
Shipping
Quality

Date of experience: March 23, 2024

Thumbnail of user donaldb1701
Illinois
1 review
0 helpful votes
  • Send Message
June 23rd, 2023
Verified purchase

Price for this used book was $5.00 but when I ordered book it was $7.00. WHY WAS THAT? MISLEADING.

Reason I chose this business:

Had book I wanted used. Comment was very good.

Date of experience: May 24, 2023

Thumbnail of user jorget142
Argentina
1 review
0 helpful votes
  • Send Message
September 19th, 2022
Verified purchase

Espero que se me acrediten las millas en aadvantage de american airlines, porque en ningun momento indican su intervención.

Reason I chose this business:

Recomendado por eshopping de aadvantage de American Airlines

Date of experience: September 19, 2022

Thumbnail of user yuvals5
Israel
1 review
0 helpful votes
  • Send Message
August 1st, 2024
Verified purchase

GreatGreatGreatGreatGreatGreatGreatGreatGreatGreatGreat

Value
Shipping
Quality

Date of experience: July 22, 2024

Thumbnail of user howardn112
Louisiana
1 review
0 helpful votes
  • Send Message
July 10th, 2024
Verified purchase

Date of experience: June 30, 2024

Thumbnail of user williamk2877
Missouri
1 review
0 helpful votes
  • Send Message
July 10th, 2024
Verified purchase

Xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

Value
Shipping
Quality

Date of experience: June 30, 2024

Thumbnail of user karync71
Oklahoma
1 review
0 helpful votes
  • Send Message
March 26th, 2024
Verified purchase
Reason I chose this business:

:) :) :) :)

Date of experience: March 16, 2024

Thumbnail of user glendong
Arizona
2 reviews
0 helpful votes
  • Send Message
March 26th, 2024
Verified purchase

...

Date of experience: March 16, 2024

Thumbnail of user helmutp9
Oregon
1 review
0 helpful votes
  • Send Message
March 4th, 2021
Verified purchase

So far so good; shipping costs a bit much but...

Reason I chose this business:

You had what I wanted

Date of experience: March 4, 2021

Thumbnail of user antoniog177
Maryland
1 review
0 helpful votes
  • Send Message
March 4th, 2021
Verified purchase
Reason I chose this business:

It is one of the sites I always check when looking for a book.

Date of experience: March 4, 2021

Thumbnail of user dennisf891
Colorado
1 review
0 helpful votes
  • Send Message
July 2nd, 2024
Verified purchase

Bmmbmbmbmnbmnbmnbmnbmnbmnbmnbmnbmbmnbmbmnbmbmbmnbmmnbmnb

Reason I chose this business:

Bmbmnbmnbmnbmnb

Value
Shipping
Quality

Date of experience: June 22, 2024

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

We love browsing books, drinking coffee, and talking with people who love good stories.

Business History

Born from Interloc, a database for proffesional booksellers, Alibris has spent over two decades connecting book lovers to book sellers. It's the premier marketplace for textbooks, used books and rare, out-of-print books and supports countless small booksellers across the country. With over 270 million books, Alibris has something for you.

Company Representative

Thumbnail of user mikef1003
Mike F.
Director of Client Services
Typically responds within 2 days

How do I know I can trust these reviews about Alibris?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Alibris?