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    Alibris

2024 SITEJABBER AWARD

Alibris

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Overview

Alibris has a rating of 4.7 stars from 91,026 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Alibris most frequently mention great prices, good price, and shopping experience. Alibris ranks 1st among Used Books sites.

  • Service
    562
  • Value
    6322
  • Shipping
    6313
  • Quality
    6310

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 93.2%
Positive
18,466
Neutral
800
Negative
546
View ratings trends
30
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How would you rate Alibris?
Top Positive Review

“Very impressed w/ orderly arrangement of products for...”

Cate Z.
9/16/21

Very impressed w/ orderly arrangement of products for sale, e.g., music, books, movie, etc. Makes sense! Also, the choice of sellers is easy to understand & navigate--I contacted one book seller Solr by email to find out if the used book they were selling was highly dusty (allergies) & they emailed back w/ details & evident concern. Alibris is now my "go-to" source for great prices, selection & quality of sale. Thanks for doing a great job!

Date of experience: 9/16/21
See positive reviews
Top Critical Review

“Very Difficult to change shipping address”

Stephen I.
5/17/21

Very Difficult to change shipping address. Had to quit internet browser and log back in again. Shipping choices limited. I know from past purchase that independent sellers can take their sweet time shipping items and often do. Why does alibris appear to charge at 1st class parcel rates and deliver at slower and cheaper media mail rate? Delivery window excessively wide.

Date of experience: 4/17/21
See critical reviews

Reviews (91,026)

Rating

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Other

Reviews that mention popular keywords

shopping experience (1094) web site (338) use site (204) credit card (487) billing address (200) coupon code (235) shopping cart (173) email address (79)
Thumbnail of user kristens1187
Ohio
1 review
0 helpful votes
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December 26th, 2024
Verified purchase

I love shopping Alibris for all kinds of books. I'd just read a bunch of chef memoirs and wanted to gather the cookbooks from these authors. Buying these books new would have cost a fortune, and I didn't need them to be new. I found them in pristine used condition from varying purveyors via Alibris and was happy with the book and shipping costs. Items arrived quickly and in excellent condition.

Reason I chose this business:

Alibris is often my first stop when I'm trying to find a used or out-of-print book.

Value
Shipping
Quality

Date of experience: December 16, 2024

Thumbnail of user brittanyp1255
Canada
1 review
0 helpful votes
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January 3rd, 2025
Verified purchase

Everything was awesome thank you! Because Canada post was on strike it took awhile for me to receive my book but that is no one's fault but Canada posts. All in all amazing customer service. Thank you for keeping in touch while my order was being processed and delivered.

Service
Value
Shipping
Quality

Date of experience: December 24, 2024

Thumbnail of user jamesh8352
Colorado
2 reviews
1 helpful vote
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December 16th, 2024
Verified purchase
• Updated review

Pretty happy! Ordered an older book of 2003 print. It was a hard cover book to be used with a Bow Flex work out machine, "Bow Flex Body Plan". I had lost all my original Bow Flex literature. Amazon and others pricing from 23 to 29 dollars. Found here used described in good condition for $1.37! Can't beat that! When I recieved it, it may as well been a brand new book right off the press. Cover and pages in pristine condition, outter photo cover perfect, and original price inside of $29.95. Super Happy!

Reason I chose this business:

Search of the book title lead me here.

Value
Shipping
Quality

Date of experience: December 30, 2024

This is my second time using Alibris
January 7th, 2025
Verified purchase
• Previous review

This is my second time using Alibris. Found what I needed. First time was great getting an old book that was in awesome condition. Originally $29. Used here for $6.

Reason I chose this business:

Based on my last order going so well and great savings, came back for another need, also saving a bunch.

Date of experience: January 7, 2025

Thumbnail of user reneeg818
California
1 review
0 helpful votes
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December 27th, 2024
Verified purchase

The first time I tried to purchase this item, I ended up learning a few days later that the seller didn't have it. I had to repurchase with a different seller for a higher purchase price. I also haven't yet received proof of refund in progress, but Alibris acknowledged they're working on the refund.

Reason I chose this business:

I've had positive experiences in the past.

Date of experience: December 17, 2024

Thumbnail of user jackieb1375
Ohio
1 review
0 helpful votes
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December 30th, 2024
Verified purchase

I have been buying books through Alibris for years and can't say enough good things about my experiences. I have found books not available anywhere else, like out of print books. There is usually a range of available copies, along with their condition and price. I have never been disappointed.

Reason I chose this business:

Their great reputation.

Value
Shipping
Quality

Date of experience: December 20, 2024

Thumbnail of user miae93
California
1 review
0 helpful votes
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December 16th, 2024
Verified purchase
• Updated review

Great shopping experience- Searched by title and the exact book I wanted came up first in the results. There was an abundant choice of new and used books to choose from. I filled my cart and checked out within a matter of minutes.

Reason I chose this business:

I always go to Alibris for used books. Alibris has the best choice of available and out of print books from which to choose. Most books are at an amazing price.

Date of experience: December 6, 2024

Within a couple of minutes I found exactly what I was...
December 2nd, 2024
Verified purchase
• Previous review

Within a couple of minutes I found exactly what I was looking for in the price range I wanted to pay. Checkout took even less time. Shopping on Alibris was quick, easy and enjoyable!

Reason I chose this business:

Alibris always has what I want, no matter how obscure the item may seem.

Date of experience: November 22, 2024

Thumbnail of user carlc1639
Washington
1 review
0 helpful votes
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December 23rd, 2024
Verified purchase

Got your name from my sister, who remembered it from my father, Richard L. Critz who was a loyal customer of yours and has since passed. Thank you for serving our family so faithfully, God bless us all for we are one. CHC

Reason I chose this business:

The creator directed me to you

Date of experience: December 13, 2024

Thumbnail of user m.d22
New York
1 review
0 helpful votes
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December 19th, 2024
Verified purchase

As many folks know, gradually, even inevitably, CD's are becoming passe, impossible to purchase, especially at reasonable prices and newer technology is being marketed aggressively.
At the same time, CD's are still a wonderful item, especially for classical music collections. In this light, Alibris is a valuable find and this is deeply appreciated by this consumer.

Value
Shipping
Quality

Date of experience: December 9, 2024

Thumbnail of user adrienee3
Iowa
1 review
0 helpful votes
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December 17th, 2024
Verified purchase

I have been a fan of Alibris since it first started way back when! It is good to know you are still here helping people find items you can't get elsewhere. There is always room for improvement, I guess, so I do have to note that it would be helpful if there were combined shipping discounts for books purchased from the same seller... and also easier ways to find the same seller for certain items. I thought I used to be able to search by Seller (and then have a separate search engine for JUST their items listed), but I could find neither of those this time. Still it was great you had some of what I needed. Keep up the great work!

Reason I chose this business:

I have used this site in the past for hard-to-find (or out of print) books and some places who still sell some - like Amazon - don't offer them in anything but electronic media - which is great for many, but some of my friends and family still prefer a printed book - or audiobooks on CD!

Value
Shipping
Quality

Date of experience: December 7, 2024

Thumbnail of user deboraha998
Colorado
1 review
0 helpful votes
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December 20th, 2024
Verified purchase
• Updated review

You guys wait too long to send this rating email. I mostly have forgotten the experience, because I order so many separate orders from you. If I had a bad experience I would remember, but otherwise I just feel fine about my orders, but getting specific is not possible!

Reason I chose this business:

Width of inventory, and generally, price.

Value
Shipping
Quality

Date of experience: December 10, 2024

I want to skip reviewing
November 2nd, 2024
Verified purchase
• Previous review

My experience, as always, was mixed. The best part is the adequate descriptions provided for the merchandise,

Reason I chose this business:

Because there is a good choice of books

Value
Shipping
Quality

Date of experience: October 23, 2024

So far it is fine
November 29th, 2023
Verified purchase
• Previous review
Reason I chose this business:

Because Jeff Bezos doesn’t own it—I think.

Date of experience: November 29, 2023

Inconvenient and inconsistent
December 23rd, 2022
Verified purchase
• Previous review
Reason I chose this business:

Because not owned by Jeff Bezos

Date of experience: November 23, 2022

I wish customers could phone you
December 15th, 2021
Verified purchase
• Previous review

I wish customers could phone you. It makes the shopping experience feel better.

Reason I chose this business:

Because I wanted to avoid AbeBooks.

Date of experience: December 15, 2021

Thumbnail of user aloysiusw7
Ohio
1 review
0 helpful votes
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December 20th, 2024
Verified purchase

So far,so far VERY good. This is a rather rare book in English so I was quite pleased to find it at a relatively nominal price. The book arrived in a timely manner and was in excellent condition. Quite pleased all round.

Reason I chose this business:

Alibris had the rather unusual book that I was searching for.

Value
Shipping
Quality

Date of experience: December 31, 2024

Thumbnail of user alexh2251
Maine
1 review
0 helpful votes
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December 15th, 2024
Verified purchase

I was able to purchase five boks all by the same author at very good prices. They were used and in excellent conditions. They arrived promptly. Shopping at Thrift Books was a pleasure and would do it again.

Value
Shipping
Quality

Date of experience: December 5, 2024

Thumbnail of user jameya14
California
2 reviews
0 helpful votes
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December 19th, 2024
Verified purchase

If you take PayPal, it should be unnecessary to enter personal information manually, since PP provides this automatically. But that you take PP is not listed until after the personal information has been entered. So no one will know PP is an option. Please consider simplifying.

Reason I chose this business:

It came up as an option from a search, and had the best price I found.

Date of experience: December 9, 2024

Thumbnail of user dorothyy1080
New York
1 review
0 helpful votes
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November 24th, 2024
Verified purchase

Wish all could be combined in one shipment. Shipping is so expensive! I understand that Alibris has several vendors, and not sure of solution. For large orders, maybe Alibris could charge the customer a flat rate and get some reimbursed from vendors. Difficult with large orders.

Value
Shipping
Quality

Date of experience: December 5, 2024

Thumbnail of user maryb10500
Texas
1 review
0 helpful votes
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December 25th, 2024
Verified purchase

Purchased a book. Their was a problem with part the shipping address that was omitted from my order.
A saved screen capture showed I had entered it correctly.
The company responded to my emails. I would not have been the customer response I would have preferred. The book eventually arrived. My suggestion is for buyers to screen capture as you order and keep those until your book arrives.

I did in the previous review question.

Reason I chose this business:

Price point and good experience in the past.

Service
Value
Shipping
Quality

Date of experience: December 15, 2024

Thumbnail of user carolw3919
Australia
1 review
0 helpful votes
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December 30th, 2024
Verified purchase

Knowledge in the books is valuable, especially from good quality authors. Even though we are in digital stage now, not all old books are digitalised. Thank God that I could still find the precious books through this website to prepare materials for the church courses. Though the shipping cost is higher and the waiting time is longer, it's still worth transferring knowledge to the next generation. Thank team for your help and good work.

Reason I chose this business:

It could coordinate with different remote regions to get the books and good follow up. Thanks.

Value
Shipping
Quality

Date of experience: December 20, 2024

Thumbnail of user timothym3270
Maryland
1 review
0 helpful votes
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December 6th, 2024
Verified purchase

Extremely convenient, and offering more options and prices on the books I was seeking. Moreover I enjoy the advantage of purchasing books from book dealers, rather than a conglomerate seeking to eliminate competition in every sphere of merchandise.

Reason I chose this business:

Best options and prices for the books I was seeking

Value
Shipping
Quality

Date of experience: December 17, 2024

Thumbnail of user carenf37
Massachusetts
1 review
0 helpful votes
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December 19th, 2024
Verified purchase

Great price. Don't like the shipping fee at all. I do wish there was a better price that reflected the actual price for media shipment. It's it Fair to make me purchase a book that only costs you 1$ to send me and you pocket so much off of this purchase.

Reason I chose this business:

I had no choice based on price. How about a book subscription for annual fee to cover all book purchase shipment.

Date of experience: December 9, 2024

Thumbnail of user janee646
Washington
1 review
0 helpful votes
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December 29th, 2024
Verified purchase

I always check to see if Alibris has the book or books I'm looking for, and happy when I do. On Alibris I find fair prices, and an extensive selection of used books. I of course appreciate the brief description and book condition rating, as well as front cover picture.

Reason I chose this business:

Extensive selection of used books, good prices.

Value
Shipping
Quality

Date of experience: December 19, 2024

Thumbnail of user am860
California
1 review
0 helpful votes
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December 28th, 2024
Verified purchase
• Updated review

Our planet can't sustain buying new the things we want and need. Alibris makes it easy for me to find most of the books and recordings I want at a great price, in good quality, and keeps good things out of the landfills.

Value
Shipping
Quality

Date of experience: December 18, 2024

Easy to find affordable used books, with an amazing...
July 31st, 2024
Verified purchase
• Previous review

Easy to find affordable used books, with an amazing selection. Alibris is my go-to site when my local used bookstores don't have what I'm looking for.

Date of experience: July 21, 2024

I love the convenience of being able to send gift books...
June 24th, 2024
Verified purchase
• Previous review

I love the convenience of being able to send gift books directly from Alibris. But I've learned the check carefully to make sure you haven't made the gift recipient's my default address, or my billing address. People - what the heck?!

Reason I chose this business:

Because I like to buy used, I like your website, and I boycott Amazon.

Date of experience: June 14, 2024

I sent a gift book last time and that was the address...
November 18th, 2023
Verified purchase
• Previous review

I sent a gift book last time and that was the address that came up first today. I buy books from you frequently and expect you to know my default address. But I was delighted that you had the books I was looking for. I tried my local book shops first with no luck.

Reason I chose this business:

Because I like you, and I boycott Amazon. And like I said, my local bookstores didn't have them.

Date of experience: November 11, 2023

Thanks for making it easy to boycott Amazon!
June 8th, 2023
Verified purchase
• Previous review

Date of experience: June 8, 2023

I love buying used, and you make it easy
February 20th, 2023
Verified purchase
• Previous review

Date of experience: February 20, 2023

This is my favorite source of used books
November 10th, 2022
Verified purchase
• Previous review

This is my favorite source of used books - and the website made it easy for me to choose books from the same distributor and save on shipping.

Reason I chose this business:

Because Alibris is my go-to for used books and music. I boycott that other source that starts with an "A"!

Date of experience: November 10, 2022

I can find books that I want, often at a great price
October 11th, 2022
Verified purchase
• Previous review

I can find books that I want, often at a great price. Used is great.

Reason I chose this business:

Alibris is my go-to book source.

Date of experience: October 11, 2022

Pretty easy
May 16th, 2022
Verified purchase
• Previous review
Reason I chose this business:

Alibris is my go-to for used books and music.

Date of experience: May 16, 2022

Pretty easy shopping
April 28th, 2022
Verified purchase
• Previous review
Reason I chose this business:

Alibris is my go-to for used books and music. I'm grateful for a source of used materials - the planet can't sustain buying new all the time, and you have these wonderful used books! It's not just about saving money - it's about saving the planet.

Date of experience: April 28, 2022

So far, I'm pleased with how easy it was to order,...
May 1st, 2021
Verified purchase
• Previous review

So far, I'm pleased with how easy it was to order, but I'm anxious right now because you haven't told me WHERE you're having the CD shipped, because EVERY TIME I order from you your default address is that for a friend I sent gift books to over a year ago. So I don't know yet if you're shipping to my correct address.

Reason I chose this business:

Because I like you, and I love boycotting Amazon.

Date of experience: May 1, 2021

Thumbnail of user stevenz1124
Oregon
1 review
0 helpful votes
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January 4th, 2025
Verified purchase

Whenever, I want an specific older book, I always check Alibris after looking at Amazon. Almost all the time Alibris beats the Amazon price for older print books. The condition of like new is as if new..

Value
Shipping
Quality

Date of experience: December 25, 2024

Thumbnail of user beths1261
California
1 review
0 helpful votes
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December 24th, 2024
Verified purchase
• Updated review

While the book prices are quite reasonable (depending on the book...), the compounded shipping is shocking at checkout. Since the books are coming from different places, I get it, but Amazon is completely transparent about this detail when shopping for used books...

Reason I chose this business:

Found books (used, older) that I was searching for at good prices.

Value
Shipping
Quality

Date of experience: December 14, 2024

Easy to search, good finds!
February 20th, 2024
Verified purchase
• Previous review
Reason I chose this business:

Great prices!

Date of experience: February 20, 2024

Thumbnail of user chuckc194
Georgia
1 review
0 helpful votes
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January 5th, 2025
Verified purchase
• Updated review

I was impressed you offered this great read! Your availability never disappoints me. And your service and time to get my orders have been excellent as well.

I will be ordering again,

And I do tell others about you and your excellent service.

Date of experience: December 26, 2024

Botched Delivery
April 2nd, 2024
Verified purchase
• Previous review

Yourshipment took twice as many days once it left the supplier than it should have

No action mentioned by Alibris after they confirmed receiving my complaint

Reason I chose this business:

Your low price an used books i GOOD or like new condition

* Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Value
Shipping
Quality

Date of experience: March 23, 2024

I always like your website and ease of ordering
March 2nd, 2024
Verified purchase
• Previous review

Date of experience: March 2, 2024

I had a great experience AGAIN!
July 15th, 2023
Verified purchase
• Previous review
Reason I chose this business:

Great price

Date of experience: July 15, 2023

Very easy and simple, great!
November 5th, 2021
Verified purchase
• Previous review
Reason I chose this business:

I have been happy with my previous purchases from Alibris

Date of experience: November 5, 2021

Thumbnail of user marshav92
Arkansas
1 review
0 helpful votes
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December 29th, 2024
Verified purchase

Good! Just waiting on the book now. I think the person I am purchasing this book for is really going to love it. I kept looking online trying to find this book and most companies charged way too much. I found your company to be one I could buy the book way cheaper.

Reason I chose this business:

Had book I needed for Christmas Gift at reasonable price.

Value
Shipping
Quality

Date of experience: January 10, 2025

Thumbnail of user sandral3772
Connecticut
1 review
0 helpful votes
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January 1st, 2025
Verified purchase
• Updated review

I compared the price + shipping for the book I was looking for to 3 other sources of used books and Alibris had by far the best price. Their merhants have always shipped the books I've bought quickly & in good shape, too.

Reason I chose this business:

Best price out of 4 sites

Date of experience: December 22, 2024

Good experience everytime I shop here
November 28th, 2024
Verified purchase
• Previous review

Alibris had both books that I wanted at a better price than the competitors that I checked. The only improvement I could suggest is to have better info available on shipping options/prices. I had to go through 80% of the check out process before I could see what the shipping would be. The prices I received seem to be a standard price so why not show them in the FAQs?

Reason I chose this business:

Alibris had a better price than the competitors that I checked.

Value
Shipping
Quality

Date of experience: December 9, 2024

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From the business

We love browsing books, drinking coffee, and talking with people who love good stories.

Business History

Born from Interloc, a database for proffesional booksellers, Alibris has spent over two decades connecting book lovers to book sellers. It's the premier marketplace for textbooks, used books and rare, out-of-print books and supports countless small booksellers across the country. With over 270 million books, Alibris has something for you.

Company Representative

Thumbnail of user mikef1003
Mike F.
Director of Client Services
Typically responds within 2 days

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