Sitejabber Website Reviews and Complaints
  • Bookmark

    Alibris

2024 SITEJABBER AWARD

Alibris

Write a Review

Overview

Alibris has a rating of 4.7 stars from 93,350 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Alibris most frequently mention great prices, good price, and shopping experience. Alibris ranks 1st among Used Books sites.

  • Service
    667
  • Value
    7596
  • Shipping
    7585
  • Quality
    7584

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 93%
Positive
17,803
Neutral
792
Negative
541
View ratings trends
30
See all photos
How would you rate Alibris?

Reviews (93,350)

Rating

Timeframe

Other

Reviews that mention popular keywords

shopping experience (1120) web site (348) use site (212) credit card (495) billing address (202) coupon code (243) shopping cart (178) email address (83)
Thumbnail of user francom39
Canada
1 review
0 helpful votes
  • Send Message
August 30th, 2021
Verified purchase

All good looking forward to receive the movie that I love so much

Reason I chose this business:

Been told films are in very good condition

Date of experience: August 30, 2021

Thumbnail of user paulab587
Maryland
1 review
0 helpful votes
  • Send Message
June 4th, 2022
Verified purchase
• Updated review

Shipping is a little high. Some other places charge $3.49.

Date of experience: May 5, 2022

Easy & great pricing
June 8th, 2021
Verified purchase
• Previous review

Easy & great pricing. Hopefully delivery will be as good.

Date of experience: June 8, 2021

Thumbnail of user rebeccac1616
California
1 review
0 helpful votes
  • Send Message
June 16th, 2022
Verified purchase

Very easy. So many options. Happy the sellers are rated.

Reason I chose this business:

Good luck with them in the past.

Date of experience: June 16, 2022

Thumbnail of user mildredb105
South Carolina
1 review
0 helpful votes
  • Send Message
May 5th, 2022
Verified purchase

It's good to find theses hymn books but the Shipping is a little high.

Reason I chose this business:

Google search

Date of experience: May 5, 2022

Thumbnail of user b.s4
Pennsylvania
1 review
0 helpful votes
  • Send Message
September 12th, 2022
Verified purchase
Reason I chose this business:

Looking for a few new used books.

Date of experience: September 12, 2022

Thumbnail of user jamesc3615
Texas
1 review
0 helpful votes
  • Send Message
May 15th, 2021
Verified purchase

Quick & easy-good price too!
I think S&H was reasonable

Reason I chose this business:

Wanted a book That Amazon wanted too much for

Date of experience: May 15, 2021

Thumbnail of user terryj700
New York
1 review
0 helpful votes
  • Send Message
September 12th, 2022
Verified purchase

Easy to create an account, search and order. Would like better pricing on the shipping.

Reason I chose this business:

Had the books I wanted.

Date of experience: September 12, 2022

Thumbnail of user spencerm87
Colorado
3 reviews
0 helpful votes
  • Send Message
November 28th, 2021
Verified purchase
• Updated review
Reason I chose this business:

I like supporting smaller shops and used books read just as well as new books

Date of experience: November 28, 2021

Quick and easy!
June 2nd, 2021
Verified purchase
• Previous review
Reason I chose this business:

I love how easy it is to buy used books from thrift stores all over the country using 1 interface. It's easy to sort through books by binding type and condition. I highly recommend

Date of experience: June 2, 2021

Thumbnail of user carolb2771
California
1 review
0 helpful votes
  • Send Message
May 5th, 2022
Verified purchase
Reason I chose this business:

Google a particular book.

Date of experience: May 5, 2022

Thumbnail of user barbarag1902
Ohio
1 review
0 helpful votes
  • Send Message
September 12th, 2022
Verified purchase

Date of experience: September 12, 2022

Thumbnail of user dans2308
Illinois
1 review
0 helpful votes
  • Send Message
February 17th, 2023
Verified purchase

Shipping cost is a little high. The books are fine and priced right.

Reason I chose this business:

Good selection and pricing

Date of experience: February 17, 2023

Thumbnail of user bryann220
Illinois
1 review
0 helpful votes
  • Send Message
September 6th, 2022
Verified purchase

I've bought tons of books from alibis… always an excellent experience!

Reason I chose this business:

Excellent service, outstanding selection, aggressively competitive pricing.

Date of experience: September 6, 2022

Thumbnail of user ricardoa162
South Carolina
1 review
0 helpful votes
  • Send Message
December 31st, 2021
Verified purchase

Availability of out-of-print classics at a reasonable price. Sure beats Amazon.com!

Reason I chose this business:

Availability of out-of-print books in good to excellent condition.

Date of experience: December 31, 2021

Thumbnail of user eds998
New York
1 review
0 helpful votes
  • Send Message
September 8th, 2022
Verified purchase

You should show dealers that have multiple books in an order

Reason I chose this business:

Return customer

Date of experience: September 8, 2022

Thumbnail of user frederickab4
Pennsylvania
2 reviews
0 helpful votes
  • Send Message
August 11th, 2023
Verified purchase

Thank you for keeping the checkout process quick and easy.

Reason I chose this business:

Price, previous positive experience

Date of experience: August 11, 2023

Thumbnail of user jeffreyp889
California
1 review
0 helpful votes
  • Send Message
March 18th, 2023
Verified purchase

Clean up the first time shopping cart user page to show a create account button.

Reason I chose this business:

Google search showed it for a dvd

Date of experience: February 16, 2023

Thumbnail of user greggb101
New York
1 review
0 helpful votes
  • Send Message
February 1st, 2021
Verified purchase
Reason I chose this business:

Good selection and low prices

Date of experience: February 1, 2021

Thumbnail of user johnnym317
Texas
1 review
0 helpful votes
  • Send Message
February 1st, 2021
Verified purchase
Reason I chose this business:

Low price and customer satisfaction

Date of experience: February 1, 2021

Thumbnail of user vernons84
Illinois
0 reviews
0 helpful votes
  • Send Message
December 30th, 2021
Verified purchase

I have found titles here, that were unexpected. I'm very pleased.

Reason I chose this business:

You had one book used, I had been looking for.

Date of experience: December 30, 2021

Thumbnail of user marcian44
Florida
2 reviews
0 helpful votes
  • Send Message
September 6th, 2022
Verified purchase
Reason I chose this business:

It came up on the search for the book I was looking for

Date of experience: September 6, 2022

Thumbnail of user larkh3
New Hampshire
2 reviews
0 helpful votes
  • Send Message
February 17th, 2023
Verified purchase
• Updated review
Reason I chose this business:

Amazon is out of stock.

Date of experience: February 17, 2023

Easy to find and see both item price and quality and...
October 28th, 2022
Verified purchase
• Previous review

Easy to find and see both item price and quality and shipping price

Reason I chose this business:

Looking for lower price used book

Date of experience: October 28, 2022

You had what I wanted at a reasonable price
January 25th, 2022
Verified purchase
• Previous review

You had what I wanted at a reasonable price. Not easily found!

Reason I chose this business:

Not available or not from trusted sellers on Amazon.

Date of experience: January 25, 2022

Excellent quick site and easy to use payment options
October 21st, 2021
Verified purchase
• Previous review

Excellent quick site and easy to use payment options. I wish I could see the shipping costs up front.

Reason I chose this business:

Looking for specific books at low price.

Date of experience: October 21, 2021

Thumbnail of user josephs2814
California
1 review
0 helpful votes
  • Send Message
June 11th, 2022
Verified purchase

My first time with your company. Hopefully there will be many more.

Reason I chose this business:

I stumbled upon your website really by accident. I was initially searching for a DVD od Michael Woods "In Search of the Trojan War" only to learn that it is no longer in print. But, the book of the same, updated, as well as your price, caught my immediate attention.

Date of experience: June 11, 2022

Thumbnail of user ericr1294
Indiana
1 review
0 helpful votes
  • Send Message
July 13th, 2022
Verified purchase

Difficult to navigate. User interface seems outdated and clunky.

Reason I chose this business:

Sellers link

Date of experience: June 13, 2022

Thumbnail of user davidg4156
Pennsylvania
1 review
0 helpful votes
  • Send Message
November 28th, 2021
Verified purchase

Great site with items that are somewhat difficult to get elsewhere.

Date of experience: November 28, 2021

Thumbnail of user morganw151
Georgia
1 review
0 helpful votes
  • Send Message
September 1st, 2021
Verified purchase

Relatively easy to navigate and locate books- have not used much of the filters

Reason I chose this business:

Wanting to buy used books

Date of experience: September 1, 2021

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

We love browsing books, drinking coffee, and talking with people who love good stories.

Business History

Born from Interloc, a database for proffesional booksellers, Alibris has spent over two decades connecting book lovers to book sellers. It's the premier marketplace for textbooks, used books and rare, out-of-print books and supports countless small booksellers across the country. With over 270 million books, Alibris has something for you.

Company Representative

Thumbnail of user mikef1003
Mike F.
Director of Client Services
Typically responds within 2 days

How do I know I can trust these reviews about Alibris?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Alibris?