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    Alibris

2024 SITEJABBER AWARD

Alibris

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Overview

Alibris has a rating of 4.7 stars from 90,417 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Alibris most frequently mention great prices, good price, and shopping experience. Alibris ranks 1st among Used Books sites.

  • Service
    535
  • Value
    5978
  • Shipping
    5969
  • Quality
    5966

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 93.2%
Positive
18,599
Neutral
810
Negative
552
View ratings trends
30
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How would you rate Alibris?
Top Positive Review

“Very impressed w/ orderly arrangement of products for...”

Cate Z.
9/16/21

Very impressed w/ orderly arrangement of products for sale, e.g., music, books, movie, etc. Makes sense! Also, the choice of sellers is easy to understand & navigate--I contacted one book seller Solr by email to find out if the used book they were selling was highly dusty (allergies) & they emailed back w/ details & evident concern. Alibris is now my "go-to" source for great prices, selection & quality of sale. Thanks for doing a great job!

Date of experience: 9/16/21
See positive reviews
Top Critical Review

“Very Difficult to change shipping address”

Stephen I.
5/17/21

Very Difficult to change shipping address. Had to quit internet browser and log back in again. Shipping choices limited. I know from past purchase that independent sellers can take their sweet time shipping items and often do. Why does alibris appear to charge at 1st class parcel rates and deliver at slower and cheaper media mail rate? Delivery window excessively wide.

Date of experience: 4/17/21
See critical reviews

Reviews (90,417)

Rating

Timeframe

Other

Reviews that mention popular keywords

shopping experience (1088) web site (336) use site (204) credit card (484) billing address (196) coupon code (234) shopping cart (173) email address (79)
Thumbnail of user marys7204
Idaho
1 review
0 helpful votes
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August 27th, 2024
Verified purchase

I ordered three books from two vendors. One shipped quicker than the other but both orders arrived within the time period that was quoted. Books were in excellent condition.

Reason I chose this business:

They had the used books I wanted.

Value
Shipping
Quality

Date of experience: August 17, 2024

Thumbnail of user chrism4757
Canada
1 review
0 helpful votes
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August 27th, 2024
Verified purchase

Very easy to find what I was looking for. Except for cars, I don't buy used. I'm taking a chance here, hopefully not disappointed. With CDs, ya just got to get the 1's & 0's

Reason I chose this business:

Just came across the site.

Date of experience: August 17, 2024

Thumbnail of user gabrielled147
California
1 review
0 helpful votes
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August 8th, 2024
Verified purchase

Alibris is competitively priced with similar sites, Abe Books and Thriftbooks. I picked them for the price and the ordering process was easy, shipping notices were received and books arrived within stated arrival dates. I will keep them in mind for future purchases.

Reason I chose this business:

I selected Alibris for the prices.

Value
Shipping
Quality

Date of experience: July 29, 2024

Thumbnail of user c.c24
New Hampshire
1 review
0 helpful votes
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August 11th, 2024
Verified purchase

Neutral. I wish I had just purchased new. The item that was missing, I had to purchase separately, and with the separate purchase and the purchase of your book, I ended up spending more than if I had paid for this book brand new. I will not shop here again.

There is no callback number for customer service. Everything done online through email and the response was auto generated. Very poor customer service.

Reason I chose this business:

Online search

Service
Value
Shipping
Quality

Date of experience: August 1, 2024

Thumbnail of user stephend1803
Wyoming
2 reviews
0 helpful votes
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September 9th, 2024
Verified purchase

I was looking for an out of print book on old coins. The ONLY place that had it was an Alibris bookseller. Come here first … it's the best place to start your search.

Reason I chose this business:

Great selection and prices.

Value
Shipping
Quality

Date of experience: August 30, 2024

Thumbnail of user johnl7777
Michigan
1 review
0 helpful votes
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October 21st, 2024
Verified purchase

To be asked TWICE if I had received my order strikes me as serious problem somewhere, as I had replied to the first request promptly in the affirmative. This lessens the chance I will do business with Alibris in the future.

Reason I chose this business:

Book availibility and price

Value
Shipping
Quality

Date of experience: October 9, 2024

Thumbnail of user kerrid154
New Jersey
1 review
0 helpful votes
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December 20th, 2024
Verified purchase

Excellent found what I was looking for at a great price. Product was in great condition as described Arrived in the time frame given. Was very happy with the service and will be ordering more.

Value
Shipping
Quality

Date of experience: December 10, 2024

Thumbnail of user carolt2858
Florida
1 review
0 helpful votes
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December 3rd, 2024
Verified purchase

Alibis' website is easy to navigate and get the best prices for used and trade quality books. The shipping costs are a bit steep when two or more books are ordered from the same seller.

Reason I chose this business:

If my library and our local bookstore doesn’t have the books I want, I prefer Alibris over Amazon

Value
Shipping
Quality

Date of experience: November 23, 2024

Thumbnail of user ryanc1939
Colorado
1 review
0 helpful votes
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October 6th, 2024
Verified purchase

I purchase books every month and have done so for a decade. Of the many sites and stores I have purchased from, Alibris is the most user-friendly buying experience yet. Thank you Alibris! ~ Ryan

Date of experience: September 26, 2024

Thumbnail of user leej707
Illinois
1 review
0 helpful votes
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November 12th, 2024
Verified purchase
• Updated review

Your site offered large print books and that is the first time I had seen that offered on any book store site. Thank you for once again, making my book buying very informative and unique.

Reason I chose this business:

Because of your track record with my efforts to find the books I am sometimes am looking for and sometimes surprised by on your site.

Date of experience: November 2, 2024

As usual, I was able to find books I desired to read...
September 24th, 2024
Verified purchase
• Previous review

As usual, I was able to find books I desired to read with ease.

Reason I chose this business:

The same reason I have used Alibris for decades and decades.

Date of experience: September 14, 2024

Thumbnail of user larryd2132
Texas
1 review
0 helpful votes
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November 18th, 2024
Verified purchase

Alibris always delivers! If it is not in their inventory, they know where to find it. Past experiences have shown, that Alibris continues the search until the item is located. And at the right price.

Reason I chose this business:

Alibris always delivers! If it is not in their inventory, they know where to find it. Past experiences have shown, that Alibris continues the search until the item is located. And at the right price.

Value
Shipping
Quality

Date of experience: November 8, 2024

Thumbnail of user matthewr1616
New Jersey
1 review
0 helpful votes
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August 11th, 2024
Verified purchase

The shipping amount billed was higher than the amount shown on the product page. Specifically, standard rate was shown as $3.98 but after adding the book to my cart and paying, the standard rate appeared as $4.99

* Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: August 1, 2024

Thumbnail of user joyces1259
Washington
2 reviews
0 helpful votes
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November 30th, 2024
Verified purchase
• Updated review

I almost always find the books I'm looking for. The ones I've ordered have been very affordable and in quite good quality. I love shopping Alibris books!

Reason I chose this business:

Great previous experiences with Alibris.

Date of experience: November 19, 2024

I can generally find the books I want at great prices
August 28th, 2024
Verified purchase
• Previous review

I can generally find the books I want at great prices. So simple, economical and easy to use!

Reason I chose this business:

The selection and the pricing.

Date of experience: August 18, 2024

Love the pricing and the availability of books of interest!
April 24th, 2024
Verified purchase
• Previous review
Reason I chose this business:

The availability of great quality used books and the pricing of same.

Date of experience: April 14, 2024

Like the fact that I could find this DVD at a cheaper...
February 20th, 2024
Verified purchase
• Previous review

Like the fact that I could find this DVD at a cheaper price than on Amazon. Order was easy to place.

Reason I chose this business:

Found the option thru a Google search

Date of experience: February 20, 2024

Thumbnail of user sunnyi16
Tennessee
1 review
0 helpful votes
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September 27th, 2024
Verified purchase

Book was ok; price was fine; delivery was very slow. I've ordered through Alibris before with no issues. I will think twice before using this seller again.

Service
Value
Shipping
Quality

Date of experience: September 17, 2024

Thumbnail of user erinp452
Michigan
1 review
0 helpful votes
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September 13th, 2024
Verified purchase
• Updated review

I'm starting to get frustrated with sellers posting that something is hardcover when it's not. I need hardcover for a specific reason so I have to go through and return, it's frustrating.

Reason I chose this business:

Prefer to shop here over amazon.

Date of experience: September 3, 2024

I love Alibris
August 6th, 2024
Verified purchase
• Previous review

I love Alibris - easy to use and supports local businesses rather than Amazon!

Reason I chose this business:

I like supporting small businesses rather than big monster companies!

Date of experience: July 27, 2024

Love it!
February 28th, 2023
Verified purchase
• Previous review

Love it! Easy to search, love finding things cheaper.

Reason I chose this business:

Don't want to give more money to jeff bezos...

Date of experience: February 28, 2023

Thumbnail of user ursulac32
Nevada
1 review
0 helpful votes
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August 9th, 2024
Verified purchase
• Updated review

Clear, simple, easy to do. Prices excellent, even if shipping costs have gone up.
But the book selections offered are worth the shipping costs. Even the newest books are still less than anything book stores offer.

Reason I chose this business:

Because I am a long time customer who has always found here what I've been looking for -- whether for academic work or for reading pleasure.

Date of experience: July 30, 2024

Easy as can be!
February 27th, 2022
Verified purchase
• Previous review
Reason I chose this business:

Extensive selection of books at an excellent price.

Date of experience: February 27, 2022

Easy; perfect
January 6th, 2022
Verified purchase
• Previous review
Reason I chose this business:

Because it's my first choice, always.

Date of experience: January 6, 2022

Easy as always
March 25th, 2021
Verified purchase
• Previous review
Reason I chose this business:

Because I have been ordering books from you for years and usually have no problems.

Date of experience: March 25, 2021

Thumbnail of user debbiem3072
Missouri
1 review
0 helpful votes
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November 30th, 2024
Verified purchase

Easy to order books We're in excellent condition and delivery time was short. Highly recommend this website to others who like to read. Has good selection of books and decent prices.

Reason I chose this business:

Had good prices on books

Value
Shipping
Quality

Date of experience: November 20, 2024

Thumbnail of user jenb466
Colorado
1 review
0 helpful votes
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September 27th, 2024
Verified purchase
• Updated review

I have made multiple orders from Alibris and haven't ever been disappointed! Prices are great and the books have always been in great condition. Shipping is usually really fast, so bonus!

Reason I chose this business:

Affordable books, fast shipping!

Value
Shipping
Quality

Date of experience: September 17, 2024

Every time I search for a book, I can usually find...
July 25th, 2024
Verified purchase
• Previous review

Every time I search for a book, I can usually find it on Alibris and for a price that is almost unbeatable! Thank you!

Reason I chose this business:

Low prices and great history using Alibris!

Date of experience: July 15, 2024

Thumbnail of user bonnief457
Michigan
1 review
0 helpful votes
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October 11th, 2024
Verified purchase

I could not get my order to submit. Obviously at sometime it went through. I didn't receive a confirmation. I was surprised when I received the first book in the mail.

Reason I chose this business:

Had the book title I was looking for

Value
Shipping
Quality

Date of experience: October 1, 2024

Thumbnail of user laurieh750
New York
1 review
0 helpful votes
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October 13th, 2024
Verified purchase

The condition of book far outweighed my expectations. The book is perfect and was received within the timeframe given. The price cannot be beat, Thank you Alibris for this wonderful service.

Reason I chose this business:

I have used them before.

Value
Shipping
Quality

Date of experience: October 3, 2024

Thumbnail of user maryf5060
Colorado
1 review
0 helpful votes
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November 5th, 2024
Verified purchase

Navigating the website is fast and easy to find what I want. I've hunted down old books, rare books, and recently published books. Alibris is by far my favorite book site!

Reason I chose this business:

I have a long history of loving Alibris!

Date of experience: October 26, 2024

Thumbnail of user susang5689
Washington
1 review
0 helpful votes
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November 13th, 2024
Verified purchase

Have the books I need. The shipping is reasonable. I buy mainly business books that are usually over $50 new. This saves me a great deal as I build my library

Reason I chose this business:

Had the books I needed at best prices. First time using

Date of experience: November 3, 2024

Thumbnail of user scottb5858
Oregon
1 review
0 helpful votes
  • Send Message
December 26th, 2024
Verified purchase

Good service, BUT when you offered to save me money by switching to an alternate seller, that option also removed my "get it by Christmas" option. I'm glad I realized that before actually ordering!

Reason I chose this business:

Want to use indy bookstores

Date of experience: December 16, 2024

Thumbnail of user pamelal678
Washington
1 review
0 helpful votes
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September 14th, 2024
Verified purchase
• Updated review

Shipping is over priced but i keep coming back to alibris because i can choose to ship from as local as possible, i almost always find what i am looking for and its not amazon.

Reason I chose this business:

I prefer not to use amazon and want books sooner than i can get to town.

Date of experience: September 4, 2024

I would say that the shopping car details are too large...
August 29th, 2023
Verified purchase
• Previous review

I would say that the shopping car details are too large on a computer screen. It is hard to see the whole list b/c of the size of each item/ wish list at the top of card is huge too maybe that could go on top with smaller font or in red or something but taking up the whole cart screen makes me want to remove things from the wish list so I can see the cart!

Date of experience: August 29, 2023

Heck yeah!
August 25th, 2023
Verified purchase
• Previous review

Heck yeah! The book i wanted was twenty bucks used on amazon (which i hate supporting anyway) and only 99 cents used here! Love you all thanks for keeping book sales real for small book stores nation wide!

Reason I chose this business:

I want to support small book stores

Date of experience: August 25, 2023

I love supporting local as possible used book stores,...
November 17th, 2022
Verified purchase
• Previous review

I love supporting local as possible used book stores, the shipping prices are so high though!

Reason I chose this business:

Amazon shouldn't own the world

Date of experience: October 18, 2022

Usually shipping is higher than I expect but you usually...
September 13th, 2022
Verified purchase
• Previous review

Usually shipping is higher than I expect but you usually have all the books I need! Thanks!

Reason I chose this business:

I hate amazon.

Date of experience: September 13, 2022

Cheaper closer faster thanks!
April 12th, 2021
Verified purchase
• Previous review
Reason I chose this business:

It aint amazon

Date of experience: April 12, 2021

Thumbnail of user maryh3110
Colorado
2 reviews
0 helpful votes
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August 9th, 2024
Verified purchase
• Updated review

Well...I sometimes send books to other people and then forget when I place my order. Then the order defaults to them instead of me and I have to scramble to change the address. I now know to delete any other addresses before I complete the order...hopefully...

confusing.....

Reason I chose this business:

Because I like to support independant booksellers...

Service
Value
Shipping
Quality

Date of experience: July 30, 2024

Love the new address features...
November 8th, 2023
Verified purchase
• Previous review

Love the new address features...so much better...

Date of experience: November 8, 2023

I do have issues with shipping addresses...
February 5th, 2022
Verified purchase
• Previous review

I do have issues with shipping addresses...

Date of experience: February 5, 2022

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From the business

We love browsing books, drinking coffee, and talking with people who love good stories.

Business History

Born from Interloc, a database for proffesional booksellers, Alibris has spent over two decades connecting book lovers to book sellers. It's the premier marketplace for textbooks, used books and rare, out-of-print books and supports countless small booksellers across the country. With over 270 million books, Alibris has something for you.

Company Representative

Thumbnail of user mikef1003
Mike F.
Director of Client Services
Typically responds within 2 days

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