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    Alibris

2024 SITEJABBER AWARD

Alibris

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Overview

Alibris has a rating of 4.7 stars from 93,917 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Alibris most frequently mention great prices, good price, and shopping experience. Alibris ranks 1st among Used Books sites.

  • Service
    696
  • Value
    7918
  • Shipping
    7908
  • Quality
    7907

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 92.9%
Positive
17,492
Neutral
791
Negative
546
View ratings trends
30
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How would you rate Alibris?

Reviews (93,917)

Rating

Timeframe

Other

Reviews that mention popular keywords

shopping experience (1127) web site (350) use site (212) credit card (495) billing address (202) coupon code (245) shopping cart (178) email address (84)
Thumbnail of user jacqueliner616
Puerto Rico
1 review
1 helpful vote
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August 28th, 2024
Verified purchase
• Updated review

Good prices and variety. Reliable place to buy used and new books

Reason I chose this business:

Previous good experience

Date of experience: August 18, 2024

Excellent service
July 19th, 2022
Verified purchase
• Previous review

Excellent service. Book finder is a great tool.

Reason I chose this business:

Good prices and excellent previous experience.

Date of experience: July 19, 2022

Easy-to-use
May 10th, 2022
Verified purchase
• Previous review

Easy-to-use. Variety of books for selection

Date of experience: May 10, 2022

Thumbnail of user jeovannyp3
Florida
1 review
1 helpful vote
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August 28th, 2024
Verified purchase

The seller shipped the order quickly and provided tracking confirmation as well.

Reason I chose this business:

Alibris offers reliable and efficient quality of service

Value
Shipping
Quality

Date of experience: August 18, 2024

Thumbnail of user sharit66
Texas
1 review
0 helpful votes
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April 1st, 2023
Verified purchase

This site is so easy to navigate. I was able to lookup a title I was interested in, choose a copy, order and pay in less than three minutes all from the comfort of my own home.

Reason I chose this business:

I have never had a problem finding, ordering and receiving anything I have ordered from this site. So easy to use. Books always arrive within a few days. So glad I discovered Alibris on the Rakuten site.

Date of experience: April 1, 2023

Thumbnail of user johnb7604
Texas
2 reviews
0 helpful votes
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October 25th, 2021
Verified purchase

I love Alibris. I happened to find this book seller through an internet search over 15 years ago. Alibris helped me locate ad copy of an out of print cookbook. The copy they found was like new!

Reason I chose this business:

Inventory, price and convenience.

Date of experience: October 25, 2021

Thumbnail of user chelliw
Indiana
1 review
0 helpful votes
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March 23rd, 2022
Verified purchase

Found what I wanted at the best price. Any day I don't have to use Amazon is a good day. Now I'll wait and see how long it takes to actually have my purchase in my hands.

Reason I chose this business:

Best price and not Amazon

Date of experience: March 23, 2022

Thumbnail of user janneidyb
Florida
1 review
0 helpful votes
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January 1st, 2022
Verified purchase

I love Alibris! My mom has been buying from you guys since I was in middle school. Now, I'm in college and it's so useful, I don't have a lot of money and this helps a ton!

Reason I chose this business:

I need my university textbooks for my last semester

Date of experience: January 1, 2022

Thumbnail of user myrnap31
Texas
1 review
0 helpful votes
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February 4th, 2023
Verified purchase

Fairly easy to shop and check out. I like the way you can choose specific editions of your books and don't have to guess whether the book will look the same as it appears on your page.

Reason I chose this business:

They have been reliable in the past, and they allow you to sort according to specific editions and publishing dates for books, unlike other well-known online book sites.

Date of experience: February 4, 2023

Thumbnail of user ethelc75
California
1 review
0 helpful votes
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July 2nd, 2023
Verified purchase

Availability is good but shipping is high and there was nowhere I could put the coupon code I was given thru email when I was placing my order. It would have been $3 off. That's not nice

Reason I chose this business:

Because I was offered a $3 coupon if I bought $30 worth of items. But then there was no way to put the coupon code on the Ordering part. Not pleased at all, no.

Date of experience: June 2, 2023

Thumbnail of user bradl279
Wisconsin
1 review
0 helpful votes
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July 11th, 2022
Verified purchase

I was looking for 3 books by the same author---only 2 of them were found. Somewhere during my shopping was a notice for FREE SHIPPING with alibris. That disappeared and now my shipping is almost the same amount as one of the books I purchased.

Reason I chose this business:

Found 2 of 3 books I was looking for.

Date of experience: June 11, 2022

Thumbnail of user michaelb8330
Michigan
2 reviews
1 helpful vote
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June 28th, 2022
Verified purchase

Don't know if it is my computer, but do not like the way the screen cuts off on the right side that shows the prices. Cannot seem to fix this. Could it be something on your end?

Reason I chose this business:

Found good selection in the past

Date of experience: May 29, 2022

Thumbnail of user abioduna34
Connecticut
1 review
0 helpful votes
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July 27th, 2024
Verified purchase

The book looks better than described. Book was delivered on time. Thanks.

Reason I chose this business:

Low prices.

Value
Shipping
Quality

Date of experience: July 17, 2024

Thumbnail of user christineu693
Virginia
1 review
0 helpful votes
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June 15th, 2024
Verified purchase
• Updated review

Found what I wanted but. Your demand for feedback and ratings and agreement to publish same is very annoying! This is allm just common sense!

Reason I chose this business:

Don't want to patronize Amazon

Date of experience: June 5, 2024

Order time much improved
June 14th, 2024
Verified purchase
• Previous review

Book arrived in less than a week.and was in excellent condition.

Reason I chose this business:

Prefer not to patronize Amazon

Value
Shipping
Quality

Date of experience: June 4, 2024

Thumbnail of user davidg6073
Oregon
1 review
0 helpful votes
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July 28th, 2024
Verified purchase
• Updated review

Easy to search the website. Good prices. Easy to place order.

Reason I chose this business:

To support a vendor other than Amazon.

Value
Shipping
Quality

Date of experience: July 18, 2024

Lots of inventory at great prices
July 16th, 2023
Verified purchase
• Previous review
Reason I chose this business:

Good probability of finding books in translation

Date of experience: July 16, 2023

Thumbnail of user mariannez30
New York
2 reviews
0 helpful votes
  • Send Message
July 14th, 2024
Verified purchase

I found the book easily, which was not a new publication, and signed in and paid for it.

Reason I chose this business:

They had the book I wanted.

Date of experience: July 4, 2024

Thumbnail of user augustf26
Texas
1 review
0 helpful votes
  • Send Message
July 26th, 2024
Verified purchase
• Updated review

Absolutely great experience. If you love books this is the place for you.

Reason I chose this business:

Best selection.

Date of experience: July 16, 2024

Excellent shopping experience
May 15th, 2024
Verified purchase
• Previous review

Excellent shopping experience. Recommend to all of my reader friends.

Reason I chose this business:

Always find what I want. Best selection of books.

Date of experience: May 5, 2024

Excellent selection on point description of the condition...
April 5th, 2024
Verified purchase
• Previous review

Excellent selection on point description of the condition of the book.

Reason I chose this business:

Best selection of used books.

Date of experience: April 5, 2024

Excellent experience
April 2nd, 2024
Verified purchase
• Previous review
Reason I chose this business:

Best selection and grading of order books.

Date of experience: March 23, 2024

Almost always find what I'm looking for
February 25th, 2024
Verified purchase
• Previous review

Date of experience: February 25, 2024

Excellent selection
December 20th, 2023
Verified purchase
• Previous review

Excellent selection. Always find what I'm looking for.

Reason I chose this business:

Found the book I had been looking for.

Date of experience: December 20, 2023

Thumbnail of user rebeccaa1091
Oregon
1 review
0 helpful votes
  • Send Message
December 3rd, 2021
Verified purchase

I spent about an hour going in circles. Finally made it to pay and check out. You had an old address from AR and I didn't have my old password. Next too long

Date of experience: December 3, 2021

Thumbnail of user annac1386
Oregon
1 review
0 helpful votes
  • Send Message
April 20th, 2022
Verified purchase

You guys are awesome... I seem to always get my book ahead of time. Thank you.

I am looking for a book on making wooden bird fans... any help you can give me?

Reason I chose this business:

Prompt service.

Date of experience: April 20, 2022

Thumbnail of user peggyc27
Texas
5 reviews
0 helpful votes
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February 26th, 2022
Verified purchase

Good site for book buying. Got a little confused when trying to find the "Add To Cart" button. I almost opted out to look elsewhere but the I scrolled down and found it.

Reason I chose this business:

Price for a used yet in good condition book.

Date of experience: February 26, 2022

Thumbnail of user evelyna288
Minnesota
1 review
0 helpful votes
  • Send Message
December 7th, 2022
Verified purchase

Why is it so hard to delete and modify shipping and billing addresses?

Also, regarding this feedback. I'd prefer that it not appear on any public website. It is just for you, internally.

Reason I chose this business:

You are not Amazon.

* Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: November 7, 2022

Thumbnail of user brads618
Alaska
2 reviews
0 helpful votes
  • Send Message
January 23rd, 2021
Verified purchase

Great but I have a question.
I sometimes accidentally double the same book twice how can I avoid this before checkout!?!
PS Is there a way to track my order from to me!?!

Reason I chose this business:

Your turning me into my favorite books store and I love it

Date of experience: January 23, 2021

Thumbnail of user victorial377
California
1 review
0 helpful votes
  • Send Message
July 20th, 2021
Verified purchase

It was very quick and easy to find the book I've been trying to find for a very long time. I liked that the site tells you where your item is coming from.

Reason I chose this business:

I chose Alibris because they have the book I've been looking for for a very long time.

Date of experience: July 20, 2021

Thumbnail of user markr2604
New Hampshire
2 reviews
0 helpful votes
  • Send Message
April 30th, 2022
Verified purchase

Alibris has always shown to have a good selection of books on varying subjects I have researched. Twice I emailed customer service and they got back to me promptly and addressed my issues.

Reason I chose this business:

I saw a selection of these books in another store. They cost more and I was curious to read them even though I am not super interested in this city. I was curious if you had them and the cost.

Date of experience: April 30, 2022

Thumbnail of user sheilaj239
Texas
1 review
0 helpful votes
  • Send Message
June 23rd, 2022
Verified purchase

Easy to find books and authors that I enjoy. And always on top of new releases.
This is the first time reading Burn Moor. I look forward to it. Sounds interesting and scary.

Date of experience: June 23, 2022

Thumbnail of user tima307
Florida
1 review
0 helpful votes
  • Send Message
March 9th, 2021
Verified purchase

Thank you for posting shipping cost BEFORE I have to enter my personal information such as address, email, etc. I buy a lot online and sites that require me to enter an email address and home address BEFORE they give me shipping... Don't get my money, it's that simple.

Date of experience: March 9, 2021

Thumbnail of user petersl1
Pennsylvania
2 reviews
0 helpful votes
  • Send Message
August 9th, 2023
Verified purchase
• Updated review

Challenging to change and then check and recheck that shipping and billing address were correct. Items do not change as easily as user may think hey will.

I did like the comparison option.

Date of experience: August 9, 2023

Challenging to straighten out use of account
December 27th, 2022
Verified purchase
• Previous review

Challenging to straighten out use of account. I had all the right info, but it wasn't going through.

Reason I chose this business:

Price and ease of access

Date of experience: December 27, 2022

Always fast and easy
September 23rd, 2021
Verified purchase
• Previous review
Reason I chose this business:

Great source for online titles

Date of experience: September 23, 2021

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From the business

We love browsing books, drinking coffee, and talking with people who love good stories.

Business History

Born from Interloc, a database for proffesional booksellers, Alibris has spent over two decades connecting book lovers to book sellers. It's the premier marketplace for textbooks, used books and rare, out-of-print books and supports countless small booksellers across the country. With over 270 million books, Alibris has something for you.

Company Representative

Thumbnail of user mikef1003
Mike F.
Director of Client Services
Typically responds within 2 days

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