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    Alibris

2024 SITEJABBER AWARD

Alibris

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Overview

Alibris has a rating of 4.7 stars from 93,898 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Alibris most frequently mention great prices, good price, and shopping experience. Alibris ranks 1st among Used Books sites.

  • Service
    695
  • Value
    7908
  • Shipping
    7898
  • Quality
    7897

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 92.9%
Positive
17,501
Neutral
793
Negative
545
View ratings trends
30
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How would you rate Alibris?

Reviews (93,898)

Rating

Timeframe

Other

Reviews that mention popular keywords

shopping experience (1127) web site (350) use site (212) credit card (495) billing address (202) coupon code (245) shopping cart (178) email address (84)
Thumbnail of user brentm627
Utah
1 review
0 helpful votes
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January 26th, 2021
Verified purchase

For used items they seem competitive but description of condition is needed. It would be nice to state if it ships with original items like the case and artwork and their condition.

Reason I chose this business:

I needed an older used movie in like new condiition.

Date of experience: January 26, 2021

Thumbnail of user scottb2448
North Carolina
1 review
0 helpful votes
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July 8th, 2022
Verified purchase
• Updated review

I have used Alibris before and they did so well that I decided to look at their site first for the book I was looking for. I hope this great service continues.

Reason I chose this business:

Past experience was most excellent.

Date of experience: July 8, 2022

Found the books that I wanted, order was quick and...
May 16th, 2022
Verified purchase
• Previous review

Found the books that I wanted, order was quick and easy.

Reason I chose this business:

That is what was advertised.

Date of experience: May 16, 2022

Thumbnail of user rebeccam1496
Virginia
1 review
0 helpful votes
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June 18th, 2021
Verified purchase

Love alibris. Please keep up the good work.

I am a private tutor. I can buy the same textbook that my student(s) are using without breaking the bank. Its a huge help.

Date of experience: June 18, 2021

Thumbnail of user randid18
Illinois
1 review
0 helpful votes
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September 30th, 2021
Verified purchase

Found exactly what I was looking for and easy to place my order. I like that I have an account so that if something is wrong I can easily figure it out.

Reason I chose this business:

Couldn’t find what I needed on Amazon.com

Date of experience: September 30, 2021

Thumbnail of user ralphs319
Georgia
1 review
0 helpful votes
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September 27th, 2021
Verified purchase

NOT happy that I am buying MORE then $50 of books. Then they are NOT eligible for free shipping like my Amazon Prime account. THEN be FORCED TO AGREE TO PUBLIC CRAP MEDIA just to provide feedback. Intended to be just private and helpful. You asked for it.

* Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: August 28, 2021

Thumbnail of user melodym239
Pennsylvania
2 reviews
0 helpful votes
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April 11th, 2022
Verified purchase

I found your ordering site difficult to figure out why it sits there and blinks and does nothing. I had to fill the same info in the fields several times. Very frustrating.

Reason I chose this business:

Lowest price

* Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: March 12, 2022

Thumbnail of user peters1865
Michigan
2 reviews
0 helpful votes
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November 20th, 2022
Verified purchase

I found several books I've been searching for online at the best prices I've come across. I just wish the Free Shipping applied to my purchases but the $20 off coupon helped

Reason I chose this business:

Combination of selection and price.

Date of experience: November 20, 2022

Thumbnail of user debd65
New York
2 reviews
0 helpful votes
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July 24th, 2022
Verified purchase
• Updated review

I thought if I placed an order for a certain amount, I'd receive free shipping. I added more books to accomplish the amount, from what my cart only two things are free.

Reason I chose this business:

Usually have the odd selection I need.

Date of experience: July 24, 2022

My bookstore recommends you and you always have my...
June 14th, 2022
Verified purchase
• Previous review

My bookstore recommends you and you always have my untique books, at reasonable prices. Thank you.

Reason I chose this business:

I went to several other sites and if they had the book it was over the top in cost.

Date of experience: June 14, 2022

Under your book suggestions list, interested in operation...
April 20th, 2022
Verified purchase
• Previous review

Under your book suggestions list, interested in operation Dragoon.

Reason I chose this business:

Because you have unique and out of print books at competitive prices.

Date of experience: April 20, 2022

Being able to find hard to find book is priceless as...
April 20th, 2022
Verified purchase
• Previous review

Being able to find hard to find book is priceless as a researcher

Reason I chose this business:

You were recommended by my bookseller

Date of experience: April 20, 2022

I was referred to your website by my independent book...
December 27th, 2021
Verified purchase
• Previous review

I was referred to your website by my independent book store: Books On The Common Ridgefield CT. They were right on the price and ease of using your site.

Reason I chose this business:

Better prices and a new book of a discounted book.

Date of experience: December 27, 2021

Thumbnail of user paulg2232
Australia
1 review
0 helpful votes
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October 21st, 2022

Ordered a rare book that i had been searching for a number of years and was pleased that Alibris had contacted me to advise they had found a copy. Although it cost $120 i was willing to pay it as I wanted the book. However, this is when the troubles started. I waited weeks to get any information on delivery, then when I complained surprise surprise i got a response. Then waited weeks and no book, so complained again and surprise surprise i got a shipping date. I then waited weeks and weeks and no delivery. So I complained again and surprise surprise i was told that i had to wait another month to see if the book would arrive and on the last day of the month it arrived. The package had only been mailed 2 weeks earlier and what was most disappointing was the book was a photo copy made up book that probably cost $5 to make. Asked for a refund and told that i wasnt going to get one.
DO NOT BUY ANY BOOK THAT IS RARE FROM THIS COMPANY AS YOU WILL BE RIPPED OFF!

Tip for consumers:
Dont buy rare books

Products used:
Book

* Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Value
Shipping
Returns
Quality

Date of experience: September 21, 2022

Thumbnail of user saraa451
Oregon
1 review
0 helpful votes
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October 5th, 2021
Verified purchase

I'm delighted that Alibris Book Fetch found the book I was looking for! I had had no luck obtaining a copy and didn't really expect that one would turn up. Thank you!

Date of experience: October 5, 2021

Thumbnail of user marilynns19
Pennsylvania
2 reviews
0 helpful votes
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December 21st, 2021
Verified purchase

May I praise the lower prices I see here at Alibris. I have landed a find book at a reasonable cost. Your site is well organized and easy to navigate. Thank you.

Reason I chose this business:

Price comparisons led me to buy here.

Date of experience: December 21, 2021

Thumbnail of user teresas1596
Illinois
1 review
0 helpful votes
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July 26th, 2024
Verified purchase

I found my book very easily. It was very easy to order it.
I would recommend this website

Reason I chose this business:

Was on the internet and had my boo

Date of experience: July 16, 2024

Thumbnail of user aldenj17
California
1 review
0 helpful votes
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August 27th, 2024
Verified purchase

I have always been pleased with my orders. You have seemingly always had the books that I needed.

Reason I chose this business:

I figured you would have the book that I needed. And was impressed.

Date of experience: August 17, 2024

Thumbnail of user paulad822
North Carolina
1 review
0 helpful votes
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July 26th, 2024
Verified purchase

Easy to navigate in the website and make my choices. Easy to check out with my credit card.

Reason I chose this business:

It's what came up when I searched for this book

Date of experience: July 16, 2024

Thumbnail of user melaniek296
Ohio
1 review
0 helpful votes
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February 4th, 2024
Verified purchase
• Updated review

Good except I don't appreciate paying as much for shipping as the book. Some other places have free shipping and that's why I shop there a bit more. Thanks for asking!

Reason I chose this business:

Price of the book.

Date of experience: February 4, 2024

I've been happy with alibis so far
August 24th, 2023
Verified purchase
• Previous review

Date of experience: August 24, 2023

Y'all are great!
August 18th, 2023
Verified purchase
• Previous review
Reason I chose this business:

Price and good past experiences

Date of experience: August 18, 2023

Thumbnail of user hannahb997
New York
1 review
0 helpful votes
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July 26th, 2024
Verified purchase
• Updated review

Very easy navigation and quick payment process easy to use.

Reason I chose this business:

Always comes through with a good selection at great prices

Value
Shipping
Quality

Date of experience: July 16, 2024

Got what I needed quickly and easily
June 9th, 2024
Verified purchase
• Previous review

Quick and simple and easy to navigate the website. Found what I needed.

Reason I chose this business:

Rare book to locate and alibis had it

Value
Shipping
Quality

Date of experience: May 30, 2024

Thumbnail of user judya936
Texas
1 review
0 helpful votes
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April 6th, 2024
Verified purchase
• Updated review

Alibris is the best outlet for a wide variety of used books. The quality grading for each book is accurate. I recommend as your first stop when shopping for a particular book.

Reason I chose this business:

Needed a couple of specific books - and as usual, found them here.

Date of experience: March 27, 2024

Easy to see a selection of the books I was looking...
November 22nd, 2023
Verified purchase
• Previous review

Easy to see a selection of the books I was looking for. The books I have bought over the years have been the quality they were advertised as.

Reason I chose this business:

Looking for three particular books that were not new. I knew I would be able to find them through Alibris.

Date of experience: November 22, 2023

Thumbnail of user davidm7062
Michigan
1 review
0 helpful votes
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July 23rd, 2024
Verified purchase
• Updated review

I willingly added the stars. I am unwilling to parrot a bunch of BS.

Reason I chose this business:

Selection depth

Date of experience: July 13, 2024

Great great great
March 7th, 2022
Verified purchase
• Previous review

Date of experience: March 7, 2022

Thumbnail of user darleneb282
North Dakota
2 reviews
0 helpful votes
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April 20th, 2021
Verified purchase

I think it was God the descriptions see good. I Will know more when I receive my book. I am happy most because I did not have to use Barnes and Noble or Amazon

Reason I chose this business:

I found you looking for this title and I choose to support independent businesses.

Date of experience: March 21, 2021

Thumbnail of user elodiel1
New York
2 reviews
0 helpful votes
  • Send Message
March 29th, 2024
Verified purchase

I dealt and used Alibris years and years ago as our very first start up for our used bookstore. What a pleasure to have you now, 25+ years later. Pretty freaky!

Reason I chose this business:

The book available.

Value
Shipping
Quality

Date of experience: March 19, 2024

Thumbnail of user celiah76
Florida
2 reviews
0 helpful votes
  • Send Message
June 15th, 2024
Verified purchase

Lots of options and very easy to order. There's such a variety which I appreciate it. Next time I order a book you are my go-to.

Reason I chose this business:

I Googled the book I needed for my book study and yours is one of the ones that came up.

Date of experience: June 5, 2024

Thumbnail of user gregoryk422
California
1 review
0 helpful votes
  • Send Message
September 21st, 2022
Verified purchase

I don't like this form as it doesn't allow me to easily opt out. I don't want my name or initials used, though I am a happy customer and regularly use this site.
I'll never fill it out again.

Reason I chose this business:

Availability

Date of experience: September 21, 2022

Thumbnail of user maraem1
South Dakota
1 review
0 helpful votes
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June 21st, 2024
Verified purchase

Individual book price is great, but shipping cost is NOT. I wish the shipping and handling were lower.

Date of experience: June 11, 2024

Thumbnail of user erich1515
New York
1 review
0 helpful votes
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October 8th, 2021
Verified purchase

I am pleased with the selection of books that you have. I am only giving a middle of the road rating because this is my first time to use your sight and want to see how service/delivery is handled.

Reason I chose this business:

Good selection and good prices.

Date of experience: September 8, 2021

Thumbnail of user catheriner1014
California
1 review
0 helpful votes
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August 18th, 2023
Verified purchase

Too expensive. I won't come back. I didn't like that you got me to sign up for the coupons and then there was not a coupon for a first-time buyer or anything that I could apply to this purchase.

Reason I chose this business:

The place I wanted to buy them from didn't have expedited shipping.

Date of experience: July 19, 2023

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From the business

We love browsing books, drinking coffee, and talking with people who love good stories.

Business History

Born from Interloc, a database for proffesional booksellers, Alibris has spent over two decades connecting book lovers to book sellers. It's the premier marketplace for textbooks, used books and rare, out-of-print books and supports countless small booksellers across the country. With over 270 million books, Alibris has something for you.

Company Representative

Thumbnail of user mikef1003
Mike F.
Director of Client Services
Typically responds within 2 days

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