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    Alibris

2024 SITEJABBER AWARD

Alibris

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Overview

Alibris has a rating of 4.7 stars from 93,880 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Alibris most frequently mention great prices, good price, and shopping experience. Alibris ranks 1st among Used Books sites.

  • Service
    694
  • Value
    7899
  • Shipping
    7889
  • Quality
    7888

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 92.9%
Positive
17,512
Neutral
793
Negative
545
View ratings trends
30
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How would you rate Alibris?

Reviews (93,880)

Rating

Timeframe

Other

Reviews that mention popular keywords

shopping experience (1127) web site (350) use site (212) credit card (495) billing address (202) coupon code (245) shopping cart (178) email address (84)
Thumbnail of user terryc1164
Ohio
1 review
0 helpful votes
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June 28th, 2023
Verified purchase

In the course of placing my order, it took me forever for me to find on your site a way to send a book to a third party. For a long time I did not think that this would be possible.

Reason I chose this business:

Bookfinder.com listed Alibris as the intermediary for a book that I wanted.

* Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: May 29, 2023

Thumbnail of user davida2867
California
1 review
0 helpful votes
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May 6th, 2021
Verified purchase

Alibris is my go to when I want an actual book instead of an eBook. Always a good selection and the vendors do a great job of getting the product shipped.

Date of experience: May 6, 2021

Thumbnail of user erika235
California
1 review
0 helpful votes
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June 21st, 2024
Verified purchase

It was straightforward to find the authors and the books and I will use this site again to get my books

Reason I chose this business:

It was recommended on google

Date of experience: June 11, 2024

Thumbnail of user ginal534
Oregon
1 review
0 helpful votes
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August 3rd, 2023
Verified purchase

I HAD TO INPUT MY CARD NUMBER SEVERAL TIMES. IT WAS REJECTED EACH TIME. I KNOW I HAVE AVAILABLE CREDIT ON IT AND IT IS NOT LOCKED BECAUSE I USED IT ABOUT AN HOUR AGO. I FINALLY GAVE UP AND USED ANOTHER CARD. IT ONLY MADE ME REDO THE CARD INPUT TWICE BEFORE GRACIOUSLY ACCEPTING PAYMENT FROM ME.

Reason I chose this business:

You had the book I wanted.

Date of experience: July 4, 2023

Thumbnail of user dianeb2041
California
1 review
0 helpful votes
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February 1st, 2022
Verified purchase

In addition to PayPal, you might consider adding Shopify. Both of these mean you don't have to get up and go retrieve your wallet and credit card to make a purchase.

Reason I chose this business:

Came up in a google search for a used book.

Date of experience: February 1, 2022

Thumbnail of user dorothyg354
California
1 review
0 helpful votes
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January 29th, 2021
Verified purchase

I have had such good luck with Alibris. Books are received within the time estimated, and usually in pretty good condition. I have always been able to find what I want.

Reason I chose this business:

I chose Alibris because of my past experiences with them.

Date of experience: January 29, 2021

Thumbnail of user michaels6279
South Carolina
1 review
0 helpful votes
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April 20th, 2021
Verified purchase

Your website is easy to use. I trust your company. You have always provided me with good service. I love it that I can almost always find here the hard-to-find :)

Reason I chose this business:

Price helped :)

Date of experience: April 20, 2021

Thumbnail of user rebeccak1060
Rhode Island
1 review
0 helpful votes
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April 7th, 2022
Verified purchase

When shopping for multiple items its onerous to try to bundle them under one seller to avoid extra shipping charges. Surely there's a way to enable customers to do this easily?

Date of experience: March 8, 2022

Thumbnail of user stevenw1750
Indiana
1 review
0 helpful votes
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November 19th, 2022
Verified purchase

The website offers easy shopping for used books, providing plenty of choices. The shopping cart then offers a simple optimization to reduce shipping costs, if that is of note or concern.

Reason I chose this business:

My "go to" place for used books

Date of experience: November 19, 2022

Thumbnail of user frankb1230
Texas
1 review
0 helpful votes
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March 11th, 2022
Verified purchase

I purchase items on several used book sites. This is the most difficult to use. I have difficulty in getting to the contents of "my cart" when at the alibris window.

Reason I chose this business:

Even with the set postage charge, alibris had the lower price for the condition of the item.

* Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: February 9, 2022

Thumbnail of user brandons671
Idaho
1 review
0 helpful votes
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August 31st, 2021
Verified purchase

First time user. Waiting to see the quality of the book I purchased. Was supposed to be Very Good. Hope to have a positive experience, and to use this service again.

Reason I chose this business:

Found out about Alibris online. Thought I would try it out.

Date of experience: August 31, 2021

Thumbnail of user nohas21
New York
1 review
0 helpful votes
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June 26th, 2021
Verified purchase

My experience is perfect until today with Alibris. I don't remember if I faced any problem with Alibris Service. Any book I've ordered was in good condition and arrived on time.

Reason I chose this business:

I'm happy my Alibris account still there. And I choose it today because I have confidence in their services.

Date of experience: June 26, 2021

Thumbnail of user elizabethf2239
California
1 review
0 helpful votes
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June 19th, 2024
Verified purchase

Alibris is easy to navigate, with a good selection. There are out-of-print books that are hard to find.

Reason I chose this business:

Good descriptions provided by sellers

Date of experience: June 9, 2024

Thumbnail of user michaell6991
North Carolina
1 review
0 helpful votes
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May 28th, 2024
Verified purchase

Easy to find what I wanted, detailed descriptions of book conditions, easy check-out process with good payment options.

Reason I chose this business:

I found the books I needed.

Date of experience: May 18, 2024

Thumbnail of user judithg875
Hawaii
1 review
0 helpful votes
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June 7th, 2024
Verified purchase

Found a book no wanted for $70.00 less than Amazon. Yea! Am excited to receive this in the mail while supporting a Friends of the Librsry.

Reason I chose this business:

Used before

Date of experience: May 28, 2024

Thumbnail of user bobw1093
Pennsylvania
1 review
0 helpful votes
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June 19th, 2024
Verified purchase
• Updated review

Easy to search. Huge inventory makes it easy to find exactly what you are looking for. Quick transaction.

Reason I chose this business:

Look for a specific book I couldn’t find at local bookstores.

Date of experience: June 9, 2024

Quick search
October 13th, 2023
Verified purchase
• Previous review
Reason I chose this business:

Large inventory.

Date of experience: October 13, 2023

Excellent search functionality and easy checkout
October 5th, 2023
Verified purchase
• Previous review
Reason I chose this business:

Wanted to see if a hardback version was available.

Date of experience: October 5, 2023

Easy to search, find and transact!
August 25th, 2023
Verified purchase
• Previous review
Reason I chose this business:

I was in search a an old novel with a pristine dust jacket. I found one!

Date of experience: August 25, 2023

Thumbnail of user theresar357
Florida
1 review
0 helpful votes
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April 18th, 2024
Verified purchase
• Updated review

Wonky system. Wouldn't let me continue I had a lot of trouble getting the billing and shipping addresses to change. I eventually deleted all the addresses and retyped mine. Seemed to work.

Reason I chose this business:

Good selection.

Date of experience: April 8, 2024

Great website
November 22nd, 2022
Verified purchase
• Previous review

Great website. Easy to use.

Reason I chose this business:

Looking for a specific title. Baby-care book.

Date of experience: November 22, 2022

Easy to use website; however, the shipping costs are...
June 13th, 2021
Verified purchase
• Previous review

Easy to use website; however, the shipping costs are hidden until check out. Not very transparent.

Reason I chose this business:

Availability of the books that I wanted / prices.

Date of experience: June 13, 2021

Thumbnail of user sonial177
Canada
1 review
0 helpful votes
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March 27th, 2024
Verified purchase
• Updated review

Was able to find a collection of books at great price. By being able to search the books offered by a seller in particular I will only have one package to track.

Reason I chose this business:

I was searching for books that are not easily available in library near me and wanted them at less cost.

Date of experience: March 17, 2024

Quick and easy
July 4th, 2022
Verified purchase
• Previous review
Reason I chose this business:

Able to find books not available anywhere else

Date of experience: July 4, 2022

Thumbnail of user douglass1243
Virginia
1 review
0 helpful votes
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January 14th, 2024
Verified purchase

Overall, I'm happy I was able to find the books I wanted. Optimally the site would steer me to copies located at the same warehouse, to save shipping costs. But that's a bit pick.

Reason I chose this business:

Great selection

Date of experience: January 14, 2024

Thumbnail of user victoriad131
Alabama
2 reviews
14 helpful votes
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July 25th, 2024
Verified purchase

Loved that I was able to find out of print books at a reasonable price.

Value
Shipping
Quality

Date of experience: July 15, 2024

Thumbnail of user carolynh1575
Virginia
1 review
0 helpful votes
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July 25th, 2024
Verified purchase

Trouble placing order made shopping trip a less than great experience.

Reason I chose this business:

Shopping around- best price

Date of experience: July 15, 2024

Thumbnail of user cheryld1277
Pennsylvania
1 review
0 helpful votes
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July 25th, 2024
Verified purchase

Quick and easy. I've always had good luck finding books at great prices!

Reason I chose this business:

You had books in stock that were out of stock on every other site.

Date of experience: July 15, 2024

Thumbnail of user marks7426
Ohio
2 reviews
0 helpful votes
  • Send Message
July 25th, 2024
Verified purchase

Great price. Checkout was very easy with PayPal. Exactly the book that i wanted.

Date of experience: July 15, 2024

Thumbnail of user shanef260
Massachusetts
1 review
0 helpful votes
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July 25th, 2024
Verified purchase

Very reliable, great selection! Keep up the good work Alibris.

Reason I chose this business:

Love Alibris!

Date of experience: July 15, 2024

Thumbnail of user billw1715
California
1 review
0 helpful votes
  • Send Message
July 25th, 2024
Verified purchase

I used Alibris for years. It's always a good search and shopping experience.

Date of experience: July 15, 2024

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From the business

We love browsing books, drinking coffee, and talking with people who love good stories.

Business History

Born from Interloc, a database for proffesional booksellers, Alibris has spent over two decades connecting book lovers to book sellers. It's the premier marketplace for textbooks, used books and rare, out-of-print books and supports countless small booksellers across the country. With over 270 million books, Alibris has something for you.

Company Representative

Thumbnail of user mikef1003
Mike F.
Director of Client Services
Typically responds within 2 days

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