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    Alibris

2024 SITEJABBER AWARD

Alibris

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Overview

Alibris has a rating of 4.7 stars from 93,880 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Alibris most frequently mention great prices, good price, and shopping experience. Alibris ranks 1st among Used Books sites.

  • Service
    694
  • Value
    7898
  • Shipping
    7888
  • Quality
    7887

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 92.9%
Positive
17,513
Neutral
793
Negative
545
View ratings trends
30
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How would you rate Alibris?

Reviews (93,880)

Rating

Timeframe

Other

Reviews that mention popular keywords

shopping experience (1127) web site (350) use site (212) credit card (495) billing address (202) coupon code (245) shopping cart (178) email address (84)
Thumbnail of user lisam2984
Minnesota
1 review
0 helpful votes
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June 3rd, 2021
Verified purchase

It was confusing with the discount, it really wasn't as stated... I may have gotten a cheaper book but then the shipping was like 7 bucks...

Blessings to you, Lisa

Reason I chose this business:

It just came up

* Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: May 4, 2021

Thumbnail of user elizabethl1140
Kentucky
1 review
0 helpful votes
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May 6th, 2021
Verified purchase

So far, so good! Everything was straightforward, although there wasn't an obvious/easy way to get back to find one last book once I had moved on to the Paypal screen.

Reason I chose this business:

You guys had the Anne Bogart book (A Director Prepares), which others are charging twice as much for. It's worth owning (and checking out if you're in any area of the arts and artistic creation).

Date of experience: May 6, 2021

Thumbnail of user elizabethf2255
Kentucky
1 review
0 helpful votes
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July 23rd, 2024
Verified purchase

A nice site with everything I love from books to music. I had a great experience on alibris.

Reason I chose this business:


I wanted to try a new book store and I was not disappointed!

Date of experience: July 13, 2024

Thumbnail of user richardb3693
Illinois
1 review
0 helpful votes
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January 31st, 2022
Verified purchase

Quick, fast and efficient. I might recommend with music items including a tracklist. I had to browse other sites to confirm this was indeed the CD i wanted before buying.

Reason I chose this business:

Had the CD i wanted at the best price available.

Date of experience: January 31, 2022

Thumbnail of user dannym805
Texas
1 review
0 helpful votes
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July 16th, 2024
Verified purchase

Great. Everything was quick and easy to find. Didn't take longer at all to check out.

Reason I chose this business:

Cheap price

Date of experience: July 6, 2024

Thumbnail of user at394
California
1 review
0 helpful votes
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July 16th, 2024
Verified purchase

Shipping took longer than was originally advertised but the book was in good condition as stated.

Value
Shipping
Quality

Date of experience: July 6, 2024

Thumbnail of user wendyd764
Canada
1 review
0 helpful votes
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July 19th, 2024
Verified purchase

The books came exactly as described in a very timely manner. I am very satisfied.

Reason I chose this business:

They had what I was looking for for a decent price.

Value
Shipping
Quality

Date of experience: July 9, 2024

Thumbnail of user futrellr
Alabama
3 reviews
0 helpful votes
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July 19th, 2024
Verified purchase

Been awhile, but very easy to make my order in a very short time period.

Value
Shipping
Quality

Date of experience: July 9, 2024

Thumbnail of user phylliso92
California
1 review
0 helpful votes
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July 19th, 2024
Verified purchase

Paying for items was fast and easy! There was a large variety to choose from!

Reason I chose this business:

Found a few things that were way cheaper than other shopping sites!

Date of experience: July 9, 2024

Thumbnail of user paula2564
Texas
1 review
0 helpful votes
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July 24th, 2024
Verified purchase

Well laid out, easy to navigate. Checkout is quick and easy.

Reason I chose this business:

I didn't want to use Amazon and I liked that the seller of the books I ordered is a Goodwill store.

Date of experience: July 14, 2024

Thumbnail of user marciar217
New York
1 review
0 helpful votes
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June 18th, 2022
Verified purchase

I was able to find the books I wanted so I gave you 5 stars. But your delivery dates are just awful. It is the reason I mostly use Amazon. I get the books I want in a day or 2. Not 11 days or more.

Reason I chose this business:

I needed certain books and you had them. But the wait period tog et the books is terrible. In this day and age, why should I wait up to 2 weeks to get a book.

Date of experience: June 18, 2022

Thumbnail of user jeromem195
California
1 review
0 helpful votes
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February 6th, 2024
Verified purchase
• Updated review

I wish you had a feature where I could get an email that another copy of this book becomes available for $20 or less (so I could get more copies for the students).

Reason I chose this business:

Supporting the "little guy" shops.

Date of experience: February 6, 2024

I sent you an email: you ask if the billing and shipping...
December 30th, 2023
Verified purchase
• Previous review

I sent you an email: you ask if the billing and shipping addresses are the same on the screen PRIOR to me choosing my shipping address.
I've shipped Alibris purchases to my sister in the past and today your website chose her address as the recipient. That made my sister's address the billing address in error. I had to go back to the beginning and re-enter my credit card info again.
This is only a problem for people like me that have used Alibris several times and shipped books to several addresses.

This feedback is not for public viewing, just a suggestion for your web master. Sadly, this feedback setup forces me to choose between leaving feedback and having this constructive criticism published OR deleting the feedback.

Reason I chose this business:

I like to support small businesses. Save the world from Amazon

Date of experience: December 30, 2023

I wish there was a discount for multiple purchases...
December 5th, 2022
Verified purchase
• Previous review

I wish there was a discount for multiple purchases from the same vender.

Reason I chose this business:

Support the "little guy". Tired of billionaires taking over the world.

Date of experience: December 5, 2022

I continue to use alibris to support the nation's bookseller...
January 13th, 2022
Verified purchase
• Previous review

I continue to use alibris to support the nation's booksellers

Reason I chose this business:

My "go to" online store for books.

Date of experience: January 13, 2022

When I order several books from the same seller I don't...
April 7th, 2021
Verified purchase
• Previous review

When I order several books from the same seller I don't get a break on the shipping costs... that disincentivizes the buyer from browsing a given seller's offerings, potentially costing them additional sales.

Reason I chose this business:

Support the "little guy"

Date of experience: April 7, 2021

Thumbnail of user susanw2929
Washington
3 reviews
1 helpful vote
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April 26th, 2024
Verified purchase

Quick and easy site to follow. Order done and dusted in less than 3 minutes even though I hadn't used this site in years and had to reset my password and change my address.

Reason I chose this business:

Good price for what I was looking for.

Date of experience: April 16, 2024

Thumbnail of user katiew642
Georgia
1 review
0 helpful votes
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June 18th, 2024
Verified purchase

Movie came fast, and the DVD itself was a bargain price. Shipping was more than the cost of the DVD. Oh well. I was glad to get it. Thanks!

Reason I chose this business:

Just random luck of internet shopping.

Value
Shipping
Quality

Date of experience: June 8, 2024

Thumbnail of user rebeccav995
Illinois
1 review
0 helpful votes
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May 21st, 2024
Verified purchase

The book did take a little longer to get to me, but that was just fine as I don't need it for another few months.

Reason I chose this business:

I have used your company many times over the years to get books and I have had good service each time

Value
Shipping
Quality

Date of experience: May 10, 2024

Thumbnail of user jamieh647
Wisconsin
1 review
0 helpful votes
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September 26th, 2021
Verified purchase

Kinda hard to figure out your coupon code system and then PayPal doesn't recalculate until after you advance the initial screen. Confusing and not as good an ABE which is a better site.

Reason I chose this business:

Coupon code

Date of experience: August 27, 2021

Thumbnail of user richardl3554
Florida
1 review
0 helpful votes
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July 22nd, 2024
Verified purchase

I had to cancel an order because I had made the wrong choice and it was handled very well!

Date of experience: July 12, 2024

Thumbnail of user biancam240
Georgia
1 review
0 helpful votes
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June 29th, 2024
Verified purchase

Site is easy to use, book came on time, best prices of any online used bookstore, and not owned by amazin

Reason I chose this business:

Good prices and not owned by amazon

Value
Shipping
Quality

Date of experience: June 19, 2024

Thumbnail of user lindac4012
California
2 reviews
0 helpful votes
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June 17th, 2024
Verified purchase

Fast and easy. Trust the website. Books are listed upfront indicating (I hope) of
Reliability and quality of merchandise.

Date of experience: June 7, 2024

Thumbnail of user annaliesn
Australia
1 review
0 helpful votes
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June 21st, 2024
Verified purchase

Easy to use, great service thank you, and the book I wanted was here, although some of them were highly priced.

Reason I chose this business:

It was the only place that had the book I wanted, which was printed almost 4 years ago, but obviously out of print now.

Date of experience: June 11, 2024

Thumbnail of user karlv90
Pennsylvania
2 reviews
0 helpful votes
  • Send Message
June 21st, 2024
Verified purchase

Exactly what I ordered, reasonably priced, in great condition, a valuable addition to my modest collection of books on the subject.

Reason I chose this business:

Had the title of the book in which I had interest.

Value
Shipping
Quality

Date of experience: June 11, 2024

Thumbnail of user judyj351
New Jersey
1 review
0 helpful votes
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July 27th, 2021
Verified purchase

My shopping was not good this time caus i haven shopped in a while n i forgot my password n i could not get in how ever it doesnt matter. Finally was sble to change what i needed to change and update the necessary information to get my goods. I am a very happy coustomer cause i was able tp place my order.
Hurray! HalleluYAH!

Reason I chose this business:

I love your service and your products

Date of experience: July 27, 2021

Thumbnail of user nancya1811
California
1 review
0 helpful votes
  • Send Message
March 5th, 2024
Verified purchase
• Updated review

I had to change my order because it was too expensive. And it was easy to back out and delete something out of my cart. I found other books here is that I can't find anywhere else so I'll be back.

Reason I chose this business:

You are the only place that had a large print copy of the book that I wanted. Even Amazon didn't have it. Thank you Alibris

Date of experience: March 5, 2024

You had what I wanted at a price that was good
February 9th, 2024
Verified purchase
• Previous review

You had what I wanted at a price that was good. And I got to use PayPal. That's important to me.

Reason I chose this business:

I wanted to buy from an independent Bookseller. A small business person rather than a big corporation.

Date of experience: February 9, 2024

Thumbnail of user lisab5670
Wisconsin
1 review
0 helpful votes
  • Send Message
July 21st, 2024
Verified purchase

Easy shopping, has exactly what I was looking for, easy to order, good selection.

Reason I chose this business:

Looking for a specific book,; found it.

Date of experience: July 11, 2024

Thumbnail of user richelw3
Washington
1 review
0 helpful votes
  • Send Message
June 15th, 2024
Verified purchase

Book was in good condition book arrived quickly and my alerts ti its delivery were accurate and I appreciate that

Reason I chose this business:

Used books available

Value
Shipping
Quality

Date of experience: June 5, 2024

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From the business

We love browsing books, drinking coffee, and talking with people who love good stories.

Business History

Born from Interloc, a database for proffesional booksellers, Alibris has spent over two decades connecting book lovers to book sellers. It's the premier marketplace for textbooks, used books and rare, out-of-print books and supports countless small booksellers across the country. With over 270 million books, Alibris has something for you.

Company Representative

Thumbnail of user mikef1003
Mike F.
Director of Client Services
Typically responds within 2 days

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