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    Alibris

2024 SITEJABBER AWARD

Alibris

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Overview

Alibris has a rating of 4.7 stars from 93,835 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Alibris most frequently mention great prices, good price, and shopping experience. Alibris ranks 1st among Used Books sites.

  • Service
    692
  • Value
    7869
  • Shipping
    7858
  • Quality
    7857

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 92.9%
Positive
17,562
Neutral
793
Negative
541
View ratings trends
30
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How would you rate Alibris?

Reviews (93,835)

Rating

Timeframe

Other

Reviews that mention popular keywords

shopping experience (1127) web site (350) use site (212) credit card (495) billing address (202) coupon code (245) shopping cart (178) email address (84)
Thumbnail of user mattm1007
California
1 review
0 helpful votes
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September 16th, 2022
Verified purchase

Advertised book not in stock. Nearly a week after I placed my initial order, I received an email saying they could not fulfill my order.

It's simple… don't sell something you don't have.

* Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: August 17, 2022

Thumbnail of user lindal2084
Oregon
2 reviews
0 helpful votes
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June 14th, 2021
Verified purchase

Would be nice to see shipping costs up-front so they don't come as a surprise at checkout. Shipping was nearly as much as the items! I still ordered the books, so there's that.

Reason I chose this business:

Don't like Jeff Bezos.

Date of experience: May 15, 2021

Thumbnail of user georgea1047
Maryland
1 review
0 helpful votes
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April 10th, 2022
Verified purchase

My first order with Alibris for this title failed, as the seller said he had sold it long ago. Alibris had to refund my payment. I hope the second order works out better.

Reason I chose this business:

Good inventory for the books I'm seeking

* Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: March 11, 2022

Thumbnail of user maxg154
Montana
1 review
0 helpful votes
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December 20th, 2021
Verified purchase
• Updated review

Pro:
Quick and easy

Con:
If you only need a two letter state code, why allow typing in the full state name?
Why not have a drop down list with the state codes?

Reason I chose this business:

Better priced than Amazon.

Date of experience: December 20, 2021

It was strait forward and intuitive
September 23rd, 2021
Verified purchase
• Previous review

It was strait forward and intuitive. I recommend checking out the used books if you want to save some money. It is almost too easy.

Reason I chose this business:

I figured I would get a better rate here than at Amazon. I did.

Date of experience: September 23, 2021

Thumbnail of user jeanj643
Connecticut
1 review
0 helpful votes
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June 18th, 2024
Verified purchase

I was able to find books I wanted at a reasonable price! The ordering was straightforward, although the shipping was a tad high.

Reason I chose this business:

Good price, and book availability

Date of experience: June 8, 2024

Thumbnail of user jenniferw3789
New York
1 review
0 helpful votes
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June 3rd, 2024
Verified purchase

This was a little confusing with the changes at the end. It would be nice if they added the free shipping choices to the final tally savings change.

Reason I chose this business:

This is my go to for book orders.

Value
Shipping
Quality

Date of experience: May 24, 2024

Thumbnail of user willieb337
Virginia
1 review
0 helpful votes
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January 14th, 2023
Verified purchase

Not tuff to order books.
But a question the book myself and myself is brown skin young man looking for beige or brown papers written on books if have send,The Brown or Beige color paper documents.

Date of experience: January 14, 2023

Thumbnail of user lauras2851
North Carolina
1 review
0 helpful votes
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May 8th, 2022
Verified purchase

Alibris is a great site. Love the wish list feature, sometimes the books I saved are out of stock when I return; and usually with in a week or so Alibris has them back in stock.

Reason I chose this business:

I like that my purchase is supporting independent bookstores.

Date of experience: May 8, 2022

Thumbnail of user raymondw469
Texas
1 review
0 helpful votes
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November 4th, 2022
Verified purchase

I tried a discount code that I received this week, but it was unacceptable. Then you had a code for $20 off but it required looking for some stupid "Truck". I'll shop on AbeBooks next time!

Reason I chose this business:

IT had the 2 books I wanted

* Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: October 5, 2022

Thumbnail of user nikolav12
Indiana
1 review
0 helpful votes
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May 18th, 2022
Verified purchase

I like the idea of combining shipping from the same seller, but it's hard to figure that out. I guess the company's software will do that for me, but that's not clear on the cart page.

Reason I chose this business:

Good place to find a cheap version of the book that I needed to complete my collection.

Date of experience: April 18, 2022

Thumbnail of user evanh173
Virginia
1 review
0 helpful votes
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January 12th, 2021
Verified purchase

So far so good. I've received everything I ordered. Sometimes it takes a long time but I don't wait until the last minute to order so that's ok. Besides that's up to the post office anyway.

Reason I chose this business:

This is my go-to when I look for books.

Date of experience: January 12, 2021

Thumbnail of user emilya749
California
1 review
0 helpful votes
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June 11th, 2023
Verified purchase

I had been really looking for a signed copy of this book, hard cover. It has been a hunt. If this can arrive within a reasonable time, then I am delighted at having found this website.

Reason I chose this business:

Just been looking for a signed copy and this came up via Google Search.

Date of experience: June 11, 2023

Thumbnail of user carolannf10
Kentucky
1 review
0 helpful votes
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February 4th, 2022
Verified purchase

Well, I think that the information for shipping costs should be part of the cost base of the book before check out. I did enjoy pursuing the selection of books.
Overall it was a positive experience.

Reason I chose this business:

Just on a whim...

Date of experience: February 4, 2022

Thumbnail of user ernestined5
Pennsylvania
1 review
0 helpful votes
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January 23rd, 2021
Verified purchase

It was not clear to me the coupon usage process. I think the coupon discount should be explained clearer and EARLIER in the ordering process because then you would be encouraged to buy more books because you are CLEARLY aware that you will be getting a discount with your coupon! EVERYONE LOVES THAT!

Reason I chose this business:

I simply googled best discount books and you were listed as # 1.

Date of experience: January 23, 2021

Thumbnail of user nancyc2559
Pennsylvania
1 review
0 helpful votes
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February 5th, 2023
Verified purchase

In haste, I left your website and when I returned, my chosen book was still in the cart! Thank you for saving me time. And, my total was a little less than I expected to pay

Reason I chose this business:

Because my usual book source was out of the book I wanted. And, you were on my list of possible book sourcees.

Date of experience: February 5, 2023

Thumbnail of user kellyt799
California
2 reviews
0 helpful votes
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April 10th, 2022
Verified purchase

You are cheaper than Amazon when it comes to shipping. My only complain is searching books under the seller's banner. It only covers maybe three pages and I know the seller has more than three pages.

Date of experience: April 10, 2022

Thumbnail of user rudolphz7
Texas
1 review
0 helpful votes
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August 1st, 2023
Verified purchase
• Updated review

It's been a long time since I ordered from Alibris. I just ordered 2 old books that I love and am happy that I easily found them. I spent $15.49 on which is amazing. Thank you.

Reason I chose this business:

Because it is an excellent sight to order books from.

Date of experience: August 1, 2023

Very pleased
July 11th, 2022
Verified purchase
• Previous review
Reason I chose this business:

I use Alibris often

Date of experience: July 11, 2022

Easy to order
July 1st, 2022
Verified purchase
• Previous review
Reason I chose this business:

Always find what I’m looking for.

Date of experience: July 1, 2022

It was easy and I got what I was looking for thank...
February 28th, 2022
Verified purchase
• Previous review

It was easy and I got what I was looking for thank you.

Reason I chose this business:

This is my favorite place Togo when I need a book.

Date of experience: February 28, 2022

Excellent service I was expedited quickly
October 6th, 2021
Verified purchase
• Previous review

Excellent service I was expedited quickly. Thank you.

Reason I chose this business:

I’ve been a regular member for several years.

Date of experience: October 6, 2021

Always easy to find the book that I want on Alibris...
July 2nd, 2021
Verified purchase
• Previous review

Always easy to find the book that I want on Alibris website. Thank you.

Reason I chose this business:

I chose Alibris because because I’ve used it before it’s a good resource if you like to read books.

Date of experience: July 2, 2021

Thumbnail of user janar93
Nebraska
1 review
0 helpful votes
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April 25th, 2023
Verified purchase
• Updated review

When I viewed my cart my shipping was $10.24, but when I went to check out is was over $20.00. This is the last time I'm shopping with Alibris. From now on I will shop elsewhere.

Date of experience: March 26, 2023

There was no area to place discount code
November 4th, 2022
Verified purchase
• Previous review

There was no area to place discount code. You have discount codes to receive money off order on first page of website, but no place to use them. I'm not happy.

Date of experience: October 5, 2022

Thumbnail of user davidw4496
New Mexico
1 review
0 helpful votes
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December 29th, 2021
Verified purchase

Very hard to change my shipping address. Went to screen to make changes and when I clicked on box that looked to be for saving changes, nothing happened. Possible problem could be working on a Mac?

Date of experience: November 29, 2021

Thumbnail of user ivoo3
Brazil
1 review
0 helpful votes
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August 15th, 2023
Verified purchase

The address change did not work the first time. I had to back up.
Brazil was not in your country list! But it appeared in the final address.
My shopping list (with 27 books) completely disappeared!

Reason I chose this business:

Because it was the only virtual bookshop that had the book I was looking for.

Date of experience: August 15, 2023

Thumbnail of user kellys1157
Florida
1 review
0 helpful votes
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July 27th, 2021
Verified purchase

Tried to check out FOUR separate times. Each time it took over half of my books out of my cart, all of which I had to find again and re-add before each subsequent attempt. Had to use a separate e-mail as a guest account to FINALLY be able to complete my purchase which is RIDICULOUS!

Reason I chose this business:

I had already spent hours choosing books and sellers otherwise I would have gone straight to another website. I have never had so much trouble placing an online order!

* Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: June 27, 2021

Thumbnail of user rr596
Georgia
1 review
0 helpful votes
  • Send Message
May 16th, 2024
Verified purchase

I can always count on Alibris to have the Hard-to-find books. Thank you for your years of providing just the right book.

Value
Shipping
Quality

Date of experience: May 6, 2024

Thumbnail of user pekeitam
New York
1 review
0 helpful votes
  • Send Message
June 16th, 2024
Verified purchase

I'm so grateful for the easy access to get my course material when it was kind of difficult for me to get it through the school thanks again.

Reason I chose this business:

This is my first time using the site, but I am so grateful to be able to share a comment today thanks.

Date of experience: June 6, 2024

Thumbnail of user emilyl336
South Carolina
1 review
0 helpful votes
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February 10th, 2021
Verified purchase

Shipping too high to buy multiple books. Bargine books for 99 cents end up being $12 dollars afte shipping and tax. This makes them far from a bargain.

Reason I chose this business:

I got other books last week.

Date of experience: February 10, 2021

Thumbnail of user perlag46
California
1 review
0 helpful votes
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March 22nd, 2024
Verified purchase

One of my books didn't come with the cover. On the description it said the product might have some usage wear but it did not say it did not come with the cover.

Reason I chose this business:

I've been getting my books for school on here and I've found the books I need ay a good price.

Value
Shipping
Quality

Date of experience: March 12, 2024

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From the business

We love browsing books, drinking coffee, and talking with people who love good stories.

Business History

Born from Interloc, a database for proffesional booksellers, Alibris has spent over two decades connecting book lovers to book sellers. It's the premier marketplace for textbooks, used books and rare, out-of-print books and supports countless small booksellers across the country. With over 270 million books, Alibris has something for you.

Company Representative

Thumbnail of user mikef1003
Mike F.
Director of Client Services
Typically responds within 2 days

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