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    Alibris

2024 SITEJABBER AWARD

Alibris

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Overview

Alibris has a rating of 4.7 stars from 93,829 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Alibris most frequently mention great prices, good price, and shopping experience. Alibris ranks 1st among Used Books sites.

  • Service
    692
  • Value
    7867
  • Shipping
    7856
  • Quality
    7855

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 92.9%
Positive
17,562
Neutral
793
Negative
540
View ratings trends
30
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How would you rate Alibris?

Reviews (93,829)

Rating

Timeframe

Other

Reviews that mention popular keywords

shopping experience (1127) web site (350) use site (212) credit card (495) billing address (202) coupon code (245) shopping cart (178) email address (84)
Thumbnail of user forestp16
Arizona
1 review
0 helpful votes
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July 23rd, 2024
Verified purchase

There are many options to explore if you read all the possibilities.

Reason I chose this business:

Saw add [n line

Date of experience: July 13, 2024

Thumbnail of user craigs1564
California
1 review
0 helpful votes
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July 23rd, 2024
Verified purchase

Good description on book. Easy process for transaction. Thanks!

Reason I chose this business:

Price and book condition.

Date of experience: July 13, 2024

Thumbnail of user ronaldc713
Pennsylvania
1 review
0 helpful votes
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July 23rd, 2024
Verified purchase
• Updated review

Very easily accomplished have never had a problem with shopping at this site

Reason I chose this business:

Ease of buying

Date of experience: July 13, 2024

Very easy to complete sale
February 7th, 2024
Verified purchase
• Previous review
Reason I chose this business:

Have used Alibris for quite some time. Very happy.

Date of experience: February 7, 2024

Very easy to purchase
August 27th, 2023
Verified purchase
• Previous review

Date of experience: August 27, 2023

Very easy transaction
May 28th, 2023
Verified purchase
• Previous review

Very easy transaction. Very concise.

Reason I chose this business:

Excellent sellers and prices.

Date of experience: May 28, 2023

Easy access to sellers' listings
February 9th, 2023
Verified purchase
• Previous review
Reason I chose this business:

Like the way the website is set up

Date of experience: February 9, 2023

Very easy
February 22nd, 2022
Verified purchase
• Previous review
Reason I chose this business:

Easily accessible, excellent prices by sellers.

Date of experience: February 22, 2022

Very easy to use checkout svcs
August 14th, 2021
Verified purchase
• Previous review

Very easy to use checkout svcs. Tells you all you need to know.

Reason I chose this business:

Previous customer; like the price. Easy to use

Date of experience: August 14, 2021

Thumbnail of user kevinp955
Missouri
1 review
0 helpful votes
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July 23rd, 2024
Verified purchase
• Updated review

Generally, very quick delivery, and the books are as described

Reason I chose this business:

Great selection, great prices

Value
Shipping
Quality

Date of experience: July 13, 2024

Cheap books, quick delivery
May 20th, 2024
Verified purchase
• Previous review

Generally, can get great quality new/very good books for $6-7 with quick delivery!

Reason I chose this business:

Easy to order, great selection of books

Value
Shipping
Quality

Date of experience: May 10, 2024

Cheap books, quick delivery
February 15th, 2024
Verified purchase
• Previous review

Generally, can get great quality new/very good books for $6-7 with quick delivery!

Value
Shipping
Quality

Date of experience: February 15, 2024

Easy to use
May 3rd, 2021
Verified purchase
• Previous review

Easy to use. My go=to for used books

Reason I chose this business:

Return customer

Date of experience: May 3, 2021

Thumbnail of user nulln8979
Texas
2 reviews
0 helpful votes
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July 23rd, 2024
Verified purchase

I've used Alibris for many years. It's a great place to find rare or out of print books.

Reason I chose this business:

I loathe Amazon

Date of experience: July 13, 2024

Thumbnail of user tashunl
Georgia
1 review
0 helpful votes
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July 23rd, 2024
Verified purchase

Easy Purchase, quick shipping. I received the book within a few days of purchasing

Reason I chose this business:

I prefer paper books over audio or ebooks and this book arrived in great condition

Value
Shipping
Quality

Date of experience: July 13, 2024

Thumbnail of user alleng291
Washington
1 review
0 helpful votes
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July 23rd, 2024
Verified purchase
• Updated review

Everything went well, seller's communication, price was okay etc

Reason I chose this business:

Only place that had the books I wanted.

Value
Shipping
Quality

Date of experience: July 13, 2024

There should be a way to quickly find free shipping...
July 8th, 2024
Verified purchase
• Previous review

There should be a way to quickly find free shipping items under a single word or two, instead of having to go through each page. Say I am looking for origami books I should be able to type in origami, "Eligible for Free Shipping" and all the origami books that are "Eligible for Free Shipping". The rest of the service is fine.

Reason I chose this business:

I had a coupon that's going to expire.

Date of experience: June 28, 2024

Easy to find what I was looking for
March 7th, 2024
Verified purchase
• Previous review
Reason I chose this business:

Didn't find the books in as good of condition on other sites.

Date of experience: March 7, 2024

It's hard to find only items that have free shipping
February 26th, 2024
Verified purchase
• Previous review
Reason I chose this business:

Looking for items, cheaper than I found them or items I couldn't find anywhere else. Basically, your my last choice since it's so hard to find free shipping items.

* Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: February 8, 2024

It's easy to find books I want
June 16th, 2022
Verified purchase
• Previous review

It's easy to find books I want. However, I am looking for the other books in the same series and didn't find them. That's disappointing.

Reason I chose this business:

To see if you had all the books in the book series. You had 3 of the books in the 6 book series. They were cheaper and better condition than at other places.

Date of experience: June 16, 2022

Thumbnail of user christinar1194
Illinois
1 review
0 helpful votes
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July 23rd, 2024
Verified purchase

Alibris has a very user-friendly process to find and purchase items.

Reason I chose this business:

Because it's a great, reasonably-priced site that I often used in the past to find old or out-of print books. Been recommending you all for years!

Date of experience: July 13, 2024

Thumbnail of user marianar98
Puerto Rico
1 review
0 helpful votes
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June 26th, 2024
Verified purchase

There's not a lot of books avaiable in the store and the prices of the ones avaiable goes up very quickly.

Reason I chose this business:

Because I always buy here some of the books I need at a really cheap price with good quality

Date of experience: June 16, 2024

Thumbnail of user donaldo293
California
2 reviews
0 helpful votes
  • Send Message
June 6th, 2024
Verified purchase

Thanks for carrying a copy of this old Christian book. I am a man of few words who rarely uses all of the characters available to reply.

Reason I chose this business:

Result of a FireFox search for this author's book.

Date of experience: May 27, 2024

Thumbnail of user richardc3951
California
1 review
0 helpful votes
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February 8th, 2023
Verified purchase

I couldn't go back once at the pay page to get the discount. Additionally, both books were coming from the same store, shipping shouldn't have been that much.

Date of experience: January 9, 2023

Thumbnail of user kevinw1301
California
1 review
0 helpful votes
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March 23rd, 2022
Verified purchase
• Updated review

Soooooo easy to find what I need, check out, and feel good that I'm sticking it to Amazon by continuing to support bibliophiles in local communities. Thank you.

Reason I chose this business:

I like to learn by reading and support small businesses.

Date of experience: March 23, 2022

Ya'll rock, thx
December 2nd, 2021
Verified purchase
• Previous review
Reason I chose this business:

Because you're the antithesis of Amazon

Date of experience: December 2, 2021

You just make it easy
August 9th, 2021
Verified purchase
• Previous review

You just make it easy - very few clicks to get my book, thanks.

Reason I chose this business:

I love Alibris - unlike Amazon, it is obvious you support educated booksellers in brick and mortar stores within interesting neighborhoods cultivating networks of culture.

Date of experience: August 9, 2021

Thumbnail of user kevins1515
California
2 reviews
0 helpful votes
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December 18th, 2021
Verified purchase

Found site by searching for a specific book on DuckDuckGoc.com

The optimized cart... fantastic idea... never saw anything like it before! Saved about 10% on the order. Schnazzzzy!

Reason I chose this business:

I do everything I can not to support the Evil Empire (AKA Amazon). Found you when searching for a specific book on DuckDuckGo.com.

Then aaaaaaaaaaallmost didn't enter the store b/c of the captcha.

Makes you wonder how many orders / how much money the captcha is costing Alibris. :-\

Date of experience: December 18, 2021

Thumbnail of user noora130
New Jersey
1 review
0 helpful votes
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July 14th, 2024
Verified purchase
• Updated review

By far the best selection of out of print books and easy way to order them.

Reason I chose this business:

Best way to order out of print books.

Date of experience: July 4, 2024

Fast and painless
January 27th, 2024
Verified purchase
• Previous review

Date of experience: January 27, 2024

Thumbnail of user peteg209
Oklahoma
1 review
1 helpful vote
  • Send Message
November 20th, 2023
Verified purchase

I previously ordered a book through Alibris in July of this year and made full payment for that ordered book at the price and under the terms set out in the Alibris Website listing. Alibris, however, was uncooperative in requiring the listing bookseller, Wilmington Books, to comply with its book listing on Alibris's Website, and Alibris did so in despite evidence and proof that Wilmington Books retained possession of multiple copies of the ordered book and was still offering those individual copies for sale (albeit at a higher price than Wilmington Books had originally listed the book in that listing to which I had responded and to which offer I had accepted and paid for in full). Although my payment was fully refunded, Wilmington Books wilfully refused to fulfill the paid book order. I am unhappy that Alibris made no demonstrable effort to hold Wilmington Books accountable for compliance with and fulfillment of its book listing on the Alibris Website.

Reason I chose this business:

Price and availability of the desired book for which I was looking.

Date of experience: November 20, 2023

Thumbnail of user stephenp1363
Canada
1 review
0 helpful votes
  • Send Message
October 12th, 2022
Verified purchase

I was going to pay in CDN, but was told I couldn't use Paypal for that. I was told my order would only be processed in USD, and that Paypal wouldn't work with CDN. In this case, please add instructions on how to change currency to USD, because I am glad I was able to use Paypal, as I prefer it. Many thanks for a wonderful transaction! Stay awesome :)

Date of experience: October 12, 2022

Thumbnail of user nicholasp450
North Carolina
2 reviews
0 helpful votes
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July 14th, 2024
Verified purchase

Very pleased with the quality and condition of the book I purchased for what it cost.

Value
Shipping
Quality

Date of experience: July 4, 2024

Thumbnail of user kennethr1281
Pennsylvania
1 review
0 helpful votes
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July 22nd, 2024
Verified purchase

You guys are easier to work with than the other outfits beginning with the letter "A"!

Reason I chose this business:

You have the books I want.

Date of experience: July 12, 2024

Thumbnail of user rayg484
Georgia
1 review
0 helpful votes
  • Send Message
December 13th, 2023
Verified purchase
• Updated review

It was confusing. I ordered 2, then 1 more book and did not receive free shipping. It wasn't until later that your site suggested the best way to get most of the books free of shipping charges.

Reason I chose this business:

I have been a long time customer

Date of experience: December 6, 2023

It was quick, simple and effective
March 15th, 2023
Verified purchase
• Previous review
Reason I chose this business:

Needed a few books

Date of experience: March 15, 2023

Thumbnail of user malcolmc113
California
1 review
0 helpful votes
  • Send Message
July 21st, 2024
Verified purchase
• Updated review

It was trouble-free and the right item. I like easy when it comes to finding and acquiring books.

Reason I chose this business:

Had the book and at a reasonable price, and the edition that I wanted. French-language books are not always easy to get, the by way.

Date of experience: July 11, 2024

Quich and easy
March 2nd, 2024
Verified purchase
• Previous review
Reason I chose this business:

Good price, have traded there before

Date of experience: March 2, 2024

It was easy
October 17th, 2023
Verified purchase
• Previous review

Date of experience: October 17, 2023

Easy and quick
December 3rd, 2022
Verified purchase
• Previous review

Date of experience: December 3, 2022

Thumbnail of user lyndac178
Georgia
1 review
0 helpful votes
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June 27th, 2021
Verified purchase

As a first time visitor (and buyer) to you web site, most everything was user friendly. It would be nice if when you click n a book it would give you a few more pictures. I was specifically searching for postcard books, I went to the internet to look the book up to find more facts, like are the postcard really usable to mail and pictures to see if the postcards are what I am expecting. Covers can be deceiving. I also had issues with the "Order Summary" page, it showed my coupon but it also had est. Shipping cost. I was leary of proceeding to payment, but since I was paying with PayPal I figured I could cancel if it did in fact charge my account for shipping. One other item was on your "Contact Us" Customer heading it says to go to "contact Customer Service" When you go to this link it asks you to file out the form, BUT at the bottom of the form it says contact us by phone. I didn't read the rest of the information in the right column, my eyes jumped right to the phone number thinking that I could get a quick response to my shipping question. Oh I did look under shipping, but it gave no information that pertained to my question. Any way, these are small things, but they would clarify things for a new comer to your website. Even a blurb under shipping that stated that shipping charges would be removed prior to final payment step. I REALLY dislike that I can not submit this review to you without clicking that I agree to have this published..

Reason I chose this business:

Google search showed that your price on one of the postcard book I was looking for was the least expensive. I ship out a lot of postcards. I belong to Posscrossing.com,

Date of experience: May 28, 2021

Thumbnail of user noelp80
New York
2 reviews
0 helpful votes
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January 11th, 2022
Verified purchase

I've been using ALibris for 20 years (I know this because I can see old shipping addresses in my profile that go back that far). I simply feel really ripped off by the shipping charges. $4.95 to ship a paperback just feels too high. It puts the total price too close to just buying the books new from online-bookseller-who-shall-not-be-named. I really want to support used bookstores, so I went ahead and paid to use ALibris, but I felt ripped off. // I would add to this that it's really difficult to search among multiple copies of the book in the same condition. The edition I wanted covered 50 pages of items, and I wanted Very Good quality. I did a sort by "Condition" but that grouped so many pages of "New" at the top that I had to hunt and peck around until I found the Very Goods. // So if the shipping cost were cheaper, I wouldn't mind the hunting and pecking. Alternately, if finding the copy I wanted in the condition I wanted were a breeze, I might have more easily been able to find a high-quality "Good" copy that could have met my needs, and I wouldn't have minded the shipping so much. // So, just overall, a somewhat demoralizing experience.

Reason I chose this business:

Long history of doing business with them, only needed a used (not new) book, and wanting to very much support used bookstores.

* Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: December 12, 2021

Thumbnail of user carrolla33
Texas
1 review
0 helpful votes
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November 23rd, 2023
Verified purchase

Found 3 books in excellent condition at an excellent price - books I've been unable to find at my public library and neighborhood bookstores.
A+ Transaction from beginning to end!

Reason I chose this business:

I always find what I'm looking for at Alibris!

Date of experience: November 23, 2023

Thumbnail of user joanl842
New York
1 review
0 helpful votes
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July 22nd, 2024
Verified purchase

Ease of website and checkout. Excellent selection of books. Thank you

Reason I chose this business:

You had a hardback cover in very good condition at a very good price.

Date of experience: July 12, 2024

Thumbnail of user sylvestera45
Ohio
1 review
0 helpful votes
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January 23rd, 2025
Verified purchase

Greaaatttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttt.

Reason I chose this business:

Site seemed reliable

Date of experience: January 13, 2025

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From the business

We love browsing books, drinking coffee, and talking with people who love good stories.

Business History

Born from Interloc, a database for proffesional booksellers, Alibris has spent over two decades connecting book lovers to book sellers. It's the premier marketplace for textbooks, used books and rare, out-of-print books and supports countless small booksellers across the country. With over 270 million books, Alibris has something for you.

Company Representative

Thumbnail of user mikef1003
Mike F.
Director of Client Services
Typically responds within 2 days

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