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    Alibris

2024 SITEJABBER AWARD

Alibris

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Overview

Alibris has a rating of 4.7 stars from 93,829 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Alibris most frequently mention great prices, good price, and shopping experience. Alibris ranks 1st among Used Books sites.

  • Service
    692
  • Value
    7867
  • Shipping
    7856
  • Quality
    7855

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 92.9%
Positive
17,561
Neutral
793
Negative
540
View ratings trends
30
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How would you rate Alibris?

Reviews (93,829)

Rating

Timeframe

Other

Reviews that mention popular keywords

shopping experience (1127) web site (350) use site (212) credit card (495) billing address (202) coupon code (245) shopping cart (178) email address (84)
Thumbnail of user monicam1379
Puerto Rico
1 review
0 helpful votes
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July 22nd, 2024
Verified purchase
• Updated review

So far, so good. Concerned about speed of shipping, but hopeful.

Reason I chose this business:

Needed a book published in 2016.

Date of experience: July 12, 2024

Option to apply Coupon was not obvious
May 1st, 2024
Verified purchase
• Previous review
Reason I chose this business:

Cheaper than Amazon

* Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: April 21, 2024

Thumbnail of user charlesn1000
Wyoming
1 review
0 helpful votes
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December 2nd, 2023
Verified purchase

Somehow freight went from free if I spend about $16 more to not free shipping. Site is a little awkward to navigate, at least from a new user perspective.

Reason I chose this business:

Used it years ago.

Date of experience: November 25, 2023

Thumbnail of user bobw1138
California
1 review
0 helpful votes
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November 18th, 2023
Verified purchase

Shipping is a little pricey for books, but the price of the used books are great.
Its nice that they gather the various sellers under one roof for me.

Reason I chose this business:

Used them before for hard to find books.

Date of experience: November 18, 2023

Thumbnail of user garys3140
California
1 review
0 helpful votes
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December 24th, 2023
Verified purchase

If I get a new book, as advertised, I will be happy. Have to wait and see. I have bought books from Alibris before, and I have always had good experiences. Thank you. Keep up the good work.

Reason I chose this business:

This book is very hard to find. I usually buy my books from Amazon.com, but they don't have this book.

Date of experience: December 24, 2023

Thumbnail of user bethm1010
California
1 review
0 helpful votes
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January 25th, 2024
Verified purchase

Can't tell why HPB, Inc is different than Half Price Books, Inc, and Half Price Books Diamond etc. Annoyed I have to pay shipping twice. Also wish I could send a gift card or acknowledgement with my order as it is a gift.

Reason I chose this business:

Was looking for a gift book for my son and he prefers getting everything used. Found your site when looking for specific relatively recent books.

Date of experience: January 18, 2024

Thumbnail of user davidp4051
Chile
1 review
0 helpful votes
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May 4th, 2022
Verified purchase

Shopping was ok, easy and fast, but it's anoying to get the shipping cost at the end and also being so much, in order that it could be sent in only one package, reducing the overall cost.

Date of experience: April 4, 2022

Thumbnail of user marym4452
Pennsylvania
1 review
0 helpful votes
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February 4th, 2024
Verified purchase
• Updated review

Very frustating trying to flip back/forth from cart to shopping. It would be helpful if cart mentioned # of items and subtotal cost without having to switch screens.

Date of experience: January 28, 2024

The site is easy to cruise through and find items
February 12th, 2023
Verified purchase
• Previous review
Reason I chose this business:

I always start at Alibris when book or music shopping.

Date of experience: February 12, 2023

LOST MY CART
August 20th, 2022
Verified purchase
• Previous review

LOST MY CART - AND IT WASN'T '12 HOURS' This has happened more than once. I do NOT plan on using Alibris again. Used to recommend this site to friends - not ever again!

Reason I chose this business:

Habit - that i will need to break. VERY disappointed - again.

* Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: July 21, 2022

Easy to use website
April 19th, 2022
Verified purchase
• Previous review
Reason I chose this business:

Access to most of the items I search out.

Date of experience: April 19, 2022

Site is easy to use and navigate
February 20th, 2022
Verified purchase
• Previous review
Reason I chose this business:

Previous ustomer

Date of experience: February 20, 2022

Alibris has always been an easy to use site
September 25th, 2021
Verified purchase
• Previous review

Alibris has always been an easy to use site. Receiving items used to be swift. With COVID, it's average travel time -so, that's disappointing.

Reason I chose this business:

Multiple options of desired titles - new, used, usually items are available from various states.

Date of experience: September 25, 2021

Thumbnail of user francesb340
South Carolina
1 review
0 helpful votes
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February 27th, 2024
Verified purchase
• Updated review

I was very happy to find out that you had the books I wanted. I felt a gut punch when I found out that both books would cost over nine dollars to mail. I don't understand why it would cost that much.

Reason I chose this business:

I chose Alibris today because I went through my list of used books on the Internet. You had both of the books I wanted.

Date of experience: February 27, 2024

I have always had fantastic service with Alibris
August 4th, 2021
Verified purchase
• Previous review
Reason I chose this business:

I wasn't satisfied with the cost at other sites.

Date of experience: August 4, 2021

Thumbnail of user jenniferw1983
Arkansas
1 review
0 helpful votes
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August 31st, 2021
Verified purchase

This is my first purchase and I love the surprise cart consolidation feature that saved me money! I will definitely be buying again and telling my friends and family!

Date of experience: August 31, 2021

Thumbnail of user susanh2194
Virginia
1 review
0 helpful votes
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July 5th, 2023
Verified purchase
• Updated review

I have been purchasing books from Alibris for a number of years. Books are in very good condition and the service and shipping is excellent. I recommend Alibris highly.

Reason I chose this business:

The book I wanted is "new" and in excellent condition and I trust Alibris. Buying from Alibris saves me some money.

Date of experience: July 5, 2023

Found exactly what I was looking for in both used and...
March 18th, 2023
Verified purchase
• Previous review

Found exactly what I was looking for in both used and new editions. I have ordered from Alibris before and have always gotten top quality books regardless of brand new or used. Books arrive in excellent condition and are shipped quickly. I recommend this seller highly!

Reason I chose this business:

I've ordered from Alibris before and I am always highly satisfied by my purchase.

Date of experience: March 18, 2023

Quick, easy, and one of the best used books dealers...
June 5th, 2021
Verified purchase
• Previous review

Quick, easy, and one of the best used books dealers I've ever used.

Reason I chose this business:

Because i have ordered from Alibris before

Date of experience: June 5, 2021

Thumbnail of user brookss37
Washington
1 review
0 helpful votes
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April 24th, 2022
Verified purchase

Shipping is too expensive and even items coming from the same seller do not combine shipping. I would use the site much more if the shipping was reigned in.

Reason I chose this business:

The prices always draw me to the site, but when I get to the cart, I always have to get rid of a lot of what I picked out because of shipping costs.

* Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: March 25, 2022

Thumbnail of user marceek2
Arizona
1 review
0 helpful votes
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October 11th, 2023
Verified purchase
• Updated review

You had them all. They were priced very low. You didn't hassle me or cop an attitude when searching to see if you had the books. Refreshing. Thank you.

Reason I chose this business:

Peregrine Books in Prescott, AZ recommended you.

Date of experience: October 11, 2023

I found my book and at a great (used) price!
October 3rd, 2023
Verified purchase
• Previous review
Reason I chose this business:

Peregrine Books in Prescott, Arizona recommended Alibris.

Date of experience: October 3, 2023

Thumbnail of user debrah1374
Wisconsin
1 review
0 helpful votes
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January 17th, 2023
Verified purchase

I tried to use the coupon code for $5 sent by text but it never subtracted the coupon. Fortunately I used the Cart Organizer which actually saved me $5.41

Reason I chose this business:

Recommended by Mystery to Me Bookstore in Madison WI

Date of experience: January 17, 2023

Thumbnail of user tomd1052
California
1 review
0 helpful votes
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May 9th, 2022
Verified purchase
• Updated review

Excellent, very easy. The biggest change is the delivery of the book. I stopped buying in the past was how slow the mailing took. Now it has really improved.

Date of experience: May 9, 2022

I like now how shipping costs are disclosed
April 29th, 2022
Verified purchase
• Previous review
Reason I chose this business:

Really only place I know to go to find used books

Date of experience: April 29, 2022

Thumbnail of user wendyg340
Illinois
1 review
0 helpful votes
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January 10th, 2021
Verified purchase

I found what I was looking for quickly and easily; however, I wish the sort function allowed for topics AND genre types so that I could search more easily as I am trying to build a stronger, more diverse classroom library.

Reason I chose this business:

Best price orion for the particular books I wanted.

Date of experience: January 10, 2021

Thumbnail of user ericai31
Arizona
1 review
0 helpful votes
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November 18th, 2021
Verified purchase

Knowing the shipping charges from individual sellers would be helpful before I get to the cart and find out a low cost book has a high cost in shipping.

Reason I chose this business:

The genre of books I am looking for have been difficult to find elsewhere.

Date of experience: October 19, 2021

Thumbnail of user virginial987
Vermont
1 review
0 helpful votes
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June 17th, 2024
Verified purchase

I would like to been able to order more than one of the same book on one order. I need 2 of the same book so had to do 2 seperate orders.

Reason I chose this business:

Because i always used and liked Alabris for many years.

Date of experience: June 7, 2024

Thumbnail of user galam7
Texas
1 review
0 helpful votes
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February 17th, 2021
Verified purchase

The only problem I had was that unavailable books only show up at checkout. I had to go back and forth to try to find a copy I could order. I finally got irritated and just deleted it from my cart.

Reason I chose this business:

Great prices and reasonable shipping costs.

Date of experience: February 17, 2021

Thumbnail of user gershoml
California
1 review
0 helpful votes
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November 25th, 2021
Verified purchase

I attempted to contact the seller for my "Die Hard" purchase but I received a response from Alibris instead. The contact seller link may possibly be incorrect. Please fix.

Reason I chose this business:

Only place that had both books I wanted to purchase available.

Date of experience: October 26, 2021

Thumbnail of user davidp3462
Washington
1 review
0 helpful votes
  • Send Message
November 16th, 2021
Verified purchase

Very picky with Shipping Info, if something was in error it would not let me enter new info as it kept giving me (please enter valid 2-letter state code)

Reason I chose this business:

You had the correct book I was looking for that had a fair total price.

Date of experience: October 17, 2021

Thumbnail of user lindam1368
Wisconsin
1 review
0 helpful votes
  • Send Message
June 18th, 2024
Verified purchase
• Updated review

Easy ordering process! I had no issues using the website and was happy to see PayPal as a payment option.

Reason I chose this business:

It had the book I was looking for in an acceptable condition.

Date of experience: June 8, 2024

Easy to order, user
September 24th, 2023
Verified purchase
• Previous review

Easy to order, user- friendly website,

Reason I chose this business:

Trustworthy seller

Date of experience: September 24, 2023

Thumbnail of user daniels3063
Pennsylvania
1 review
0 helpful votes
  • Send Message
April 6th, 2022
Verified purchase

The site is easy to navigate and create an account. Payment was quick and easy. I found exactly what I was looking for with a variety of prices available.

Reason I chose this business:

Have used it before and was satisfied with the service.

Date of experience: April 6, 2022

Thumbnail of user deletay1
Oregon
1 review
0 helpful votes
  • Send Message
June 25th, 2023
Verified purchase

Found all the shipping info a bit confusing, however I really like the cart comparison choice. I also love the availability of so many books I wanted. Thank you!

Reason I chose this business:

Coupon and knowing there were books I wanted to order.

Date of experience: June 25, 2023

Thumbnail of user bonniew566
Georgia
1 review
0 helpful votes
  • Send Message
September 1st, 2023
Verified purchase

I've been using Alibris more than twenty years, and I've only had one bad experience in all that time…and that was eventually made right. I recommend Alibris highly.

Reason I chose this business:

I can depend on Alibris

Date of experience: September 1, 2023

Thumbnail of user bonniel253
Maryland
1 review
1 helpful vote
  • Send Message
September 12th, 2023
Verified purchase
• Updated review

This appears to be exactly what I have been looking for. I think it's a little complicated to finally purchase something here BUT I have no complaint. Thank you!

Date of experience: September 12, 2023

I have been pleased with this site so far
December 24th, 2020
Verified purchase
• Previous review
Reason I chose this business:

Because of the price

Date of experience: December 24, 2020

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From the business

We love browsing books, drinking coffee, and talking with people who love good stories.

Business History

Born from Interloc, a database for proffesional booksellers, Alibris has spent over two decades connecting book lovers to book sellers. It's the premier marketplace for textbooks, used books and rare, out-of-print books and supports countless small booksellers across the country. With over 270 million books, Alibris has something for you.

Company Representative

Thumbnail of user mikef1003
Mike F.
Director of Client Services
Typically responds within 2 days

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