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    Alibris

2024 SITEJABBER AWARD

Alibris

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Overview

Alibris has a rating of 4.7 stars from 93,814 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Alibris most frequently mention great prices, good price, and shopping experience. Alibris ranks 1st among Used Books sites.

  • Service
    692
  • Value
    7862
  • Shipping
    7851
  • Quality
    7850

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 92.9%
Positive
17,572
Neutral
794
Negative
539
View ratings trends
30
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How would you rate Alibris?

Reviews (93,814)

Rating

Timeframe

Other

Reviews that mention popular keywords

shopping experience (1127) web site (350) use site (212) credit card (495) billing address (202) coupon code (245) shopping cart (178) email address (84)
Thumbnail of user joelk204
Georgia
1 review
0 helpful votes
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June 21st, 2022
Verified purchase
• Updated review

I always find what I'm looking for, but I always feel like the shipping charge is too much. And finding enough books to qualify for the discount means I would have more books than I could ever read.

Date of experience: June 21, 2022

I love the selection
January 23rd, 2022
Verified purchase
• Previous review

I love the selection. The thing I find frustrating is the shipping cost is high even when ordering from the same store.

Reason I chose this business:

It's my go to source for books

Date of experience: January 23, 2022

Thumbnail of user lauretteh1
Maryland
1 review
0 helpful votes
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January 16th, 2022
Verified purchase
• Updated review

I signed up for your program and it said I'd get a $5.00 coupon when I last ordered a couple of moments ago, but it didn't come and I was planning on using it for this purchase :(

Reason I chose this business:

I used it in the past and it's good and not so expensive and I want something else besides supporting Amazon

Date of experience: December 17, 2021

I didn't understand what went wrong with my cc but...
December 17th, 2021
Verified purchase
• Previous review

I didn't understand what went wrong with my cc but it was easy enough to fix

Reason I chose this business:

I've used them before and it was ok and the prices were goo

Date of experience: December 17, 2021

Easy to navigate
May 10th, 2021
Verified purchase
• Previous review
Reason I chose this business:

I recognized Alibris for YEARS ago before the internet was so all pervasive and I wanted to support independent businesses

Date of experience: May 10, 2021

Thumbnail of user williamd3911
Alaska
2 reviews
0 helpful votes
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July 22nd, 2024
Verified purchase

Excellent online service and quick service. Appreciate your promptness.

Date of experience: July 12, 2024

Thumbnail of user jessem970
New York
1 review
0 helpful votes
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July 22nd, 2024
Verified purchase

Excellent service. Book's condition was as described. Excellent price

Reason I chose this business:

Excellent service

Value
Shipping
Quality

Date of experience: July 12, 2024

Thumbnail of user denises1989
Washington
1 review
0 helpful votes
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November 12th, 2023
Verified purchase

Your coupon page had an expired coupon! I know I got an email about a sale through midnight today, but I can't find it. Would have appreciated finding it on the website.

Date of experience: November 12, 2023

Thumbnail of user maryk2021
Kansas
1 review
0 helpful votes
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February 5th, 2021
Verified purchase

I found the books I loved for my great nieces and hope they love them as much. One of the nieces plays with her princesses and has different voices for each character.

Reason I chose this business:

I have shopped with Alibris in the past and have shopped with them before.

Date of experience: February 5, 2021

Thumbnail of user evaa125
Minnesota
1 review
0 helpful votes
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March 25th, 2021
Verified purchase

This is the second time I've ordered from alibris. The first time I ordered my order came quickly and in good condition. Everything is always communicated well and just an easy process.

Reason I chose this business:

It was a site I knew I could trust to deliver fast and in good condition. I also knew from my first ordering experience that it would be a fast check out process.

Date of experience: March 25, 2021

Thumbnail of user tawnyaf2
Washington
3 reviews
0 helpful votes
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March 15th, 2022
Verified purchase

I just find it sad that the shipping is three times the cost of the actual books. All those great minds can't compete with the price of gas. Great deal though, thanks.

Reason I chose this business:

It was the first address that came up in my Google search.

Date of experience: March 15, 2022

Thumbnail of user maryh2447
Tennessee
2 reviews
0 helpful votes
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July 8th, 2021
Verified purchase

I love the ranges in price; they are very realistic for my budget. There was also a very fast, convenient checkout system, and my order was reviewed carefully before I was charged.

Reason I chose this business:

I was looking for a website for used books with reasonable prices.

Date of experience: July 8, 2021

Thumbnail of user lindar3132
Texas
1 review
0 helpful votes
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April 29th, 2023
Verified purchase

I paid for an ebook. Then was told that it didn't exist. Offered a replacement at a higher cost. I should have paid the same as the price of the nonexistent copy.

Reason I chose this business:

It had the best price.

Date of experience: March 30, 2023

Thumbnail of user christineb2305
Oregon
1 review
0 helpful votes
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December 30th, 2022
Verified purchase

Tried three times to put promo code in for shipping discount and it didn't show up anywhere to place the family code in. Ended up placing order without a discount. Very frustrating.

Reason I chose this business:

Had a good experience in the past

* Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: November 30, 2022

Thumbnail of user anthonyn629
North Carolina
1 review
0 helpful votes
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March 21st, 2022
Verified purchase

Very Good Prices. Site is easy to navigate.
Only dislike is that coupon code is only valid for over $50, but have to sign up for emails first, before you find out.

Reason I chose this business:

Prices and ability to use other sites rather than Amazon.

Date of experience: March 21, 2022

Thumbnail of user glenk84
Ohio
1 review
0 helpful votes
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November 16th, 2021
Verified purchase

I tried to buy this from another service but the website did not really cooperate and I gave up and went to your site and it worked perfectly. I am happy. Thanks.

Date of experience: November 16, 2021

Thumbnail of user rhodaf13
California
1 review
0 helpful votes
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July 2nd, 2023
Verified purchase

Would like to be able to get more results - only 20 pages of results on search max. So I searched high price to low price and vice versa and missed the middle

Reason I chose this business:

Found my book

Date of experience: June 2, 2023

Thumbnail of user annem1290
California
1 review
0 helpful votes
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April 2nd, 2023
Verified purchase
• Updated review

Experience was good. Your competition has cheaper shipping rates...go figure, same post-office. Your book was cheaper so I guess it all works out the same.
I like Alibris. Thank you for being.

Reason I chose this business:

I found the book I wanted at Alibris. Thanks for having it.

Date of experience: April 2, 2023

It is quick and easy...
March 10th, 2022
Verified purchase
• Previous review

It is quick and easy... I found the book I wanted and it will soon be mine.
Thanks

Reason I chose this business:

You had the book I wanted!

Date of experience: March 10, 2022

Thumbnail of user marlam365
Illinois
1 review
0 helpful votes
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June 9th, 2023
Verified purchase

Quick and easy book-finding and placing of order. I used Alibris for a number of years in the past - until finances no longer permitted. Now finances are back, and so am I.

Reason I chose this business:

Prior experience told me this was the bookseller to use!

Date of experience: June 9, 2023

Thumbnail of user mitchellb316
Maryland
2 reviews
0 helpful votes
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April 21st, 2024
Verified purchase

I had selected my books without logging in. Once I logged in the books I had selected were not in my cart and I had to reselect but at a higher price.:-(

Reason I chose this business:

I used Allbookstores.com and they showed you having the books I wanted and the (original) price I wanted to pay.

Date of experience: April 11, 2024

Thumbnail of user francesv125
Illinois
1 review
0 helpful votes
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April 9th, 2022
Verified purchase

I did not have the opportunity. My cart. I really wanted only one copy of this book. This said, I'll give the second copy to my sister. We both love Lake Superior!

Date of experience: April 9, 2022

Thumbnail of user juang513
Washington
1 review
0 helpful votes
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April 19th, 2021
Verified purchase

Had several books in my cart, took a shower, came back to purchase - and they were gone - one having been a used book in a preferred condition at a preferred price. :(

Reason I chose this business:

You're not Amazon, thank Christ!

Date of experience: March 20, 2021

Thumbnail of user alicer395
Rhode Island
1 review
0 helpful votes
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September 10th, 2022
Verified purchase

Looked up textbook by ISBN number as well as confirmed with the 10-digit number. Easy to find. Like the set up for all the buying options and Check out is a breeze.

Reason I chose this business:

Availability/selection of books, the prices and ease of the website

Date of experience: September 10, 2022

Thumbnail of user barbaraz669
Arizona
1 review
0 helpful votes
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August 12th, 2022
Verified purchase

It was a shock at how much shipping was. Considering the email I received said free shipping till Saturday. I had to cancel several items due to shipping cost of over $15

Date of experience: August 12, 2022

Thumbnail of user bridgetb220
New Jersey
1 review
0 helpful votes
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January 8th, 2022
Verified purchase

Easy purchase, found the application for use on my device after reading a paragraph. I almost abandoned the sale before reading that paragraph because I thought it was a platform distribution only.

Reason I chose this business:

Because I can keep it in my microsoft book application without wondering where in the UK it is

Date of experience: January 8, 2022

Thumbnail of user erikal218
Vermont
1 review
0 helpful votes
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December 12th, 2022
Verified purchase

Great selection but the fact that your cart is emptied after 12 hours is annoying.
I had to sign in and when I returned to my cart it was empty, also annoying.

Reason I chose this business:

Selection and price.

Date of experience: November 12, 2022

Thumbnail of user lysl
Texas
1 review
0 helpful votes
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August 2nd, 2023
Verified purchase
• Updated review

Good-Very good prices, easy to find titles, like the option to buy new or used, appreciate the group shipping option - I always look for items coming from the warehouse to reduce costs.

Reason I chose this business:

Can usually find what I'm looking for, good experience with the site in the past, used a coupon code from my email.

Date of experience: August 2, 2023

Book titles are easy to find using the ISBN, you have...
July 28th, 2021
Verified purchase
• Previous review

Book titles are easy to find using the ISBN, you have sourced many locations from which to purchase -be it a new copy or used in various conditions, so something for everyone's budget. I like the easy to spot truck icon denoting a free shipping eligible item, or the buttons to the left for easy sorting.

Reason I chose this business:

The free shipping eligibility on some/most items, coupons codes frequently sent via email, participation in the American Airlines airmiles earning program eshopping portal. A big plusses in my book;);) Thank you

Date of experience: July 28, 2021

Thumbnail of user danielb2320
Alaska
2 reviews
0 helpful votes
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March 1st, 2022
Verified purchase

What happened to the $20 coupon and free shipping that was in the email link that brought me here? It was for this weekend and is good for still over another hour.

Reason I chose this business:

They usually have what I’m looking for.

Date of experience: January 30, 2022

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From the business

We love browsing books, drinking coffee, and talking with people who love good stories.

Business History

Born from Interloc, a database for proffesional booksellers, Alibris has spent over two decades connecting book lovers to book sellers. It's the premier marketplace for textbooks, used books and rare, out-of-print books and supports countless small booksellers across the country. With over 270 million books, Alibris has something for you.

Company Representative

Thumbnail of user mikef1003
Mike F.
Director of Client Services
Typically responds within 2 days

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