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    Alibris

2024 SITEJABBER AWARD

Alibris

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Overview

Alibris has a rating of 4.7 stars from 93,814 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Alibris most frequently mention great prices, good price, and shopping experience. Alibris ranks 1st among Used Books sites.

  • Service
    692
  • Value
    7862
  • Shipping
    7851
  • Quality
    7850

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 92.9%
Positive
17,572
Neutral
794
Negative
539
View ratings trends
30
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How would you rate Alibris?

Reviews (93,814)

Rating

Timeframe

Other

Reviews that mention popular keywords

shopping experience (1127) web site (350) use site (212) credit card (495) billing address (202) coupon code (245) shopping cart (178) email address (84)
Thumbnail of user wendyo136
Washington
1 review
0 helpful votes
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November 11th, 2021
Verified purchase

Super easy with great seller info. This is really nice to use and get so many book stor options to buy from. All the book condition info is on the sellers details.

Reason I chose this business:

The book prices are great and I have so many options from bookstores to consider. I chose the book based on sellers description of the books condition and where the book was located

Date of experience: November 11, 2021

Thumbnail of user jeric28
Oregon
1 review
0 helpful votes
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April 13th, 2021
Verified purchase

Said I needed $9. Xx something for free shipping, I added an eligible book, but the program kept charging me shipping anyway so I just gave up on free shipping falsely advertised.

* Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: March 14, 2021

Thumbnail of user darcellem2
New York
1 review
0 helpful votes
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August 15th, 2023
Verified purchase

This site always seem to have just what I am looking for whether it is a textbook for my Son or just something in one of my many interests. Love this site!

Reason I chose this business:

Textbooks for homeschool

Date of experience: August 15, 2023

Thumbnail of user katherineo93
California
1 review
0 helpful votes
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July 25th, 2021
Verified purchase

Easy to find what I'm looking for, easy to check out. UI is easy to navigate. I'd like to be able click on book images and have them enlarge so I can read them better.

Reason I chose this business:

Good selection of used books. I'd rather not support Amazon.

Date of experience: July 25, 2021

Thumbnail of user edwardp514
California
1 review
0 helpful votes
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December 26th, 2022
Verified purchase
• Updated review

After many many years buying from Alibris I have never been able to apply a discount code. I only buy books when I find a need and not based on a discount offer. Too bad.

Date of experience: December 26, 2022

I AM NEVER ABLE TO USE MY DISCOUNT CODE
May 26th, 2022
Verified purchase
• Previous review

Date of experience: May 26, 2022

I am never able to get your discount codes to apply
December 18th, 2021
Verified purchase
• Previous review

I am never able to get your discount codes to apply. I always pay top shipping charges. ESPAN

Reason I chose this business:

Usually has what I am looking for at a very low price. Shipping continues to be too expensive.

Date of experience: November 18, 2021

Thumbnail of user sudid1
West Virginia
1 review
0 helpful votes
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February 18th, 2023
Verified purchase

I found it nearly impossible to remove a double and then the order tripled for the same book - attempted to order four times before I finally was able to edit - should be a lot easier.

Reason I chose this business:

I have had good service in the past

* Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: January 19, 2023

Thumbnail of user judyc707
California
2 reviews
0 helpful votes
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May 14th, 2024
Verified purchase
• Updated review

I've placed orders many times and it's always a great idea. I always pat myself on the back for using alibris

Reason I chose this business:

It's easy and no hassle

Date of experience: May 4, 2024

I buy frequently and always prefer to purchase used...
March 2nd, 2025
Verified purchase
• Previous review

I buy frequently and always prefer to purchase used books. No need for new books. I find Alibris easy to manage and find what I want. It took about 3 minutes and I'll be getting what I want.

Reason I chose this business:

It's been reliable

Date of experience: March 2, 2025

So so easy to do
April 5th, 2024
Verified purchase
• Previous review

So so easy to do. Always feel like I got a bargain.

Reason I chose this business:

I want to get a good deal

Date of experience: March 26, 2024

Thumbnail of user rebeccap1062
California
1 review
0 helpful votes
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October 20th, 2021
Verified purchase

I had picked Alibris as the seller for two books, and when I went to check out, you suggested that I switch to two other sellers to save on shipping and taxes. Amazing! 5 stars!

Reason I chose this business:

I wanted an alternative to Amazon.

Date of experience: October 20, 2021

Thumbnail of user joannv50
Colorado
1 review
0 helpful votes
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February 17th, 2021
Verified purchase

I have placed a total of 4 orders so far. Not one of these gives the option for coupons during the order process. Therefore, I have been unable to take advantage of savings thus far.

Reason I chose this business:

Suggested by friend.

* Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: January 18, 2021

Thumbnail of user timothyh582
Nebraska
1 review
0 helpful votes
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April 5th, 2021
Verified purchase

I guess you changed or is my memory fading anyway i thought you used to offer free shipping but i saw no slot for it so like i said i think that times have changed

Reason I chose this business:

For disc that you had from a late bloomer band

Date of experience: April 5, 2021

Thumbnail of user joeld300
Connecticut
2 reviews
0 helpful votes
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February 6th, 2023
Verified purchase

I have been a loong time customer here and I like coming here because I know I will find what I am looking for at a more-than-reasonable price. The service is usually superior as well.

Date of experience: February 6, 2023

Thumbnail of user lisas2758
Illinois
1 review
0 helpful votes
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May 7th, 2021
Verified purchase

I'm ordering the same book from a different seller as the first one was lost in the mail. Hopefully I will receive this one. Otherwise, I am very happy with the purchase I have made.

Reason I chose this business:

I was searching for this item and was notified it was less expensive here.

Date of experience: May 7, 2021

Thumbnail of user averia2
Florida
1 review
0 helpful votes
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September 15th, 2023
Verified purchase

So far so good. Too early to comment. I don't like being forced to have made my comments made public. Especially since I have not used this service before and don't know the true outcome.

Reason I chose this business:

I found items that I previously had been able to find.

Date of experience: September 15, 2023

Thumbnail of user michaelb6708
California
1 review
0 helpful votes
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August 26th, 2021
Verified purchase

I had no issues. However the layout of the website is a bit sketchy to me. But overall good selection of books and quick delivery times. Just have to see if I get the books.

Reason I chose this business:

It was linked through Oregon State University

Date of experience: August 26, 2021

Thumbnail of user sandrah2582
Pennsylvania
1 review
0 helpful votes
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May 11th, 2023
Verified purchase

I had to submit my order three times. Each time for the security code. Odd.
By the way, I do not like being made to sign up for emails before my order is processed. Tacky!

Reason I chose this business:

Best price for books I wanted.

Date of experience: May 11, 2023

Thumbnail of user karac196
Pennsylvania
1 review
0 helpful votes
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August 13th, 2023
Verified purchase

I don't like that I'm charged full shipping price per item. I should be able to get discounted shipping when I order multiple items, because I know the seller will save money shipping items together.

Date of experience: August 13, 2023

Thumbnail of user maryw3455
Arizona
1 review
0 helpful votes
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December 9th, 2022
Verified purchase

I received a damaged book in and had a heck of a time trying to get the refund "straightened out". Thanks to the professionalism of Mr Michael B, it's completed and I'm happy once again.

Reason I chose this business:

Best prices

Tip for consumers:
If you receive a damaged book, you may have to pay yourself to return it for a refund even though it states you can "print the return label", there may not be a return label. In my experience, there was NO RETURN LABEL so I had to pay to return the book myself and they will NOT refund me for it. Even though they shipped the book to me in an envelope.

Products used:
book

Service
Value
Shipping
Returns
Quality

Date of experience: December 9, 2022

Thumbnail of user gregj238
California
1 review
0 helpful votes
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March 14th, 2021
Verified purchase

It's very easy to find the type of books that I want at the best prices for used books that I've found anywhere. And the shipping price is consistent with what you find anywhere else.

Reason I chose this business:

I have received better service than through Amazon used books. Amazon dropped my order for some reason twice in a row and didn't even tell me the books I ordered weren't coming. I have gotten excellent service from Alibris and will shop here first before looking anywhere else.

Date of experience: March 14, 2021

Thumbnail of user phillipj189
Washington
1 review
0 helpful votes
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July 5th, 2024
Verified purchase
• Updated review

I have been using Alibris for years and it's always my first go to when looking for a book.

Value
Shipping
Quality

Date of experience: June 25, 2024

I've been using Alibris for 15 years or more
February 19th, 2024
Verified purchase
• Previous review

I've been using Alibris for 15 years or more. I love the selection of books, and I love supporting independent bookstores across the country and the world.

Date of experience: February 19, 2024

Alibirs has an amazing range of books available and...
April 19th, 2023
Verified purchase
• Previous review

Alibirs has an amazing range of books available and it's easy to find the right copy at the right price.

Reason I chose this business:

I love ordering through Alibris because I can always find what I'm looking for, and I know that I'm supporting an independent bookseller with each order.

Date of experience: April 19, 2023

Thumbnail of user dwayneb220
Indiana
1 review
0 helpful votes
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July 5th, 2024
Verified purchase

This is the best place to buy a good book in great shape and cheap on the price too.

Reason I chose this business:

I heard they were good

Value
Shipping
Quality

Date of experience: June 25, 2024

Thumbnail of user waynep305
North Carolina
1 review
0 helpful votes
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July 20th, 2024
Verified purchase
• Updated review

Books always arrive in a timely manner, in the condition advertised and undamaged.

Reason I chose this business:

I;ve been an Alibris customer for 20 plus years.

Value
Shipping
Quality

Date of experience: July 10, 2024

I've been a customer for 20+ years, and the service...
October 23rd, 2023
Verified purchase
• Previous review

I've been a customer for 20+ years, and the service has always been great!

Date of experience: October 23, 2023

I've been buying books at Alibris for 20 years and...
April 7th, 2022
Verified purchase
• Previous review

I've been buying books at Alibris for 20 years and will do so for another 20.

Reason I chose this business:

I always choose Alibris

Date of experience: April 7, 2022

I almost always find what I want
November 7th, 2021
Verified purchase
• Previous review
Reason I chose this business:

Alibris has been my go to for years

Date of experience: November 7, 2021

Thumbnail of user samuelr559
New York
1 review
0 helpful votes
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October 3rd, 2023
Verified purchase

I prefer to buy from Alibris because it is not owned by Amazon. However, I find your website more and more difficult to use, the more bells and whistles you add. Just for example, looking for a book today (can't remember which one) a lot of MP3 audio books came up first. Also if, at the bottom of the list, I click on "next" or "2" to get to the next page, I am taken back to the start of the list. Maybe most people like your new glitzy look - I wouldn't be surprised. As for me, I like the feeling, which I don't get so much now, of browsing in a humungus used book store with the authors and titles neatly arranged. Still, best of luck - keep going. (P.S., I used to have a (mostly classical) CD store and still have a small stock, so I am an Amazon seller. I've stopped selling anything priced under $15 - too much hassle for pennies. I've checked your sellers site; too rich for me, but that's not a complaint; it's completely understood. It's important for you to stay in business and for that, unlike Amazon, you've got to make a decent profit.) Anyway, keep going - it's important. But that I have to check this box [I agree to have this feedback published on public websites (Sitejabber, Google, and others) to help inform other consumers] to send my feedback is 100% crappy.

* Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: September 3, 2023

Thumbnail of user ritas641
Florida
2 reviews
0 helpful votes
  • Send Message
May 13th, 2024
Verified purchase

This is my first time shopping at Alibris. Hopefully, it will be a great experience. Look forward to shopping more in future. Thank you

Date of experience: May 3, 2024

Thumbnail of user rickw988
South Carolina
1 review
0 helpful votes
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July 22nd, 2024
Verified purchase

Easy order. If the product is delivered as promised this will be my go to book site

Reason I chose this business:

Internet search. Price. Ease of ordering

Date of experience: July 12, 2024

Thumbnail of user thomasp2428
Maryland
1 review
0 helpful votes
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July 22nd, 2024
Verified purchase
• Updated review

Long time customer, no section under my account for payment method changes.

Reason I chose this business:

Love old books

Date of experience: July 12, 2024

Love Alibris
January 13th, 2024
Verified purchase
• Previous review

Date of experience: January 13, 2024

I can always find interesting books at excellent prices
November 5th, 2023
Verified purchase
• Previous review
Reason I chose this business:

I knew the out of print, hardback would be available, somewhere.

Date of experience: November 5, 2023

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From the business

We love browsing books, drinking coffee, and talking with people who love good stories.

Business History

Born from Interloc, a database for proffesional booksellers, Alibris has spent over two decades connecting book lovers to book sellers. It's the premier marketplace for textbooks, used books and rare, out-of-print books and supports countless small booksellers across the country. With over 270 million books, Alibris has something for you.

Company Representative

Thumbnail of user mikef1003
Mike F.
Director of Client Services
Typically responds within 2 days

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