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    Alibris

2024 SITEJABBER AWARD

Alibris

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Overview

Alibris has a rating of 4.7 stars from 93,814 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Alibris most frequently mention great prices, good price, and shopping experience. Alibris ranks 1st among Used Books sites.

  • Service
    692
  • Value
    7862
  • Shipping
    7851
  • Quality
    7850

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 92.9%
Positive
17,571
Neutral
794
Negative
539
View ratings trends
30
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How would you rate Alibris?

Reviews (93,814)

Rating

Timeframe

Other

Reviews that mention popular keywords

shopping experience (1127) web site (350) use site (212) credit card (495) billing address (202) coupon code (245) shopping cart (178) email address (84)
Thumbnail of user mariew326
New York
1 review
0 helpful votes
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July 22nd, 2024
Verified purchase
• Updated review

Ditto - received what I needed on time. Would use again - thats it

Reason I chose this business:

Tried and true

Value
Shipping
Quality

Date of experience: July 12, 2024

Always seem to have the texts I need!
June 13th, 2021
Verified purchase
• Previous review

Date of experience: June 13, 2021

Thumbnail of user lawrencel426
California
1 review
0 helpful votes
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June 13th, 2022
Verified purchase
• Updated review

I enjoy the different prices for books and the great selections of books I like you better than Amazon the question is how to do use my save coupon where to I put the coupon in because when I checked on shipping address it sent my order before I could use the coupon thank you

Reason I chose this business:

I have used you before

Date of experience: June 13, 2022

First time to your site had a good time
September 2nd, 2021
Verified purchase
• Previous review
Reason I chose this business:

Search by internet

Date of experience: September 2, 2021

Thumbnail of user charless3920
Iowa
1 review
0 helpful votes
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July 22nd, 2024
Verified purchase

The book was exactly as advertised, slightly used but in great shape.

Value
Shipping
Quality

Date of experience: July 12, 2024

Thumbnail of user marief691
California
1 review
0 helpful votes
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July 22nd, 2024
Verified purchase

Easy to find what I wanted with lots of options, great prices

Reason I chose this business:

As a former Latin scholar, I love the play on words of this website

Date of experience: July 12, 2024

Thumbnail of user peterp1915
Ohio
1 review
0 helpful votes
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July 22nd, 2024
Verified purchase

Alibris had what I wanted at the best price compared to other sites.

Reason I chose this business:

Have used it before and most times can find what I want.

Date of experience: July 12, 2024

Thumbnail of user juliem3189
Arizona
1 review
0 helpful votes
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July 22nd, 2024
Verified purchase

Quick and easy shopping experience. Found exactly what I was looking for in just a few minutes.

Reason I chose this business:

Could not find the book elsewhere.

Date of experience: July 12, 2024

Thumbnail of user janes1887
Illinois
1 review
0 helpful votes
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July 22nd, 2024
Verified purchase

Order came in timely manner. I don't usually buy books but this was reasonable

Value
Shipping
Quality

Date of experience: July 12, 2024

Thumbnail of user philipe115
Australia
1 review
0 helpful votes
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October 18th, 2021

DO NOT RISK YOUR MONEY.

Please know that the people operating this business and website:

#1) continue to use UNDERHANDED and FALSE communication tactics to make themselves appear legitimate,

#2) manipulate every communication to appear good for their image,

#3) will continue to manipulate the truths - my personal experience and so many people you see on here - except the naive and false people.

Conclusion: DO NOT RISK YOUR MONEY BUYING ANYTHING WITH THIS WEBSITE OR BUSINESS. They have NO RESPONSIBILITY and are WILLING TO LIE TO YOU (and everyone!) with their communications. They clearly lied with their communications to many people that you see on here and they will continue to do this. Be warned: do not use OR buy OR have anything to do with the people from this website!

Tip for consumers:
I already said enough - there are others safer online bookstores - STAY AWAY FROM THIS BUSINESS!!!

Products used:
Books. I sought books.

Service
Value
Shipping
Returns
Quality

Date of experience: September 18, 2021

Thumbnail of user greysonm9
Illinois
1 review
0 helpful votes
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April 23rd, 2024
Verified purchase

It was hard to track because alibrus sells from different vendors. They should be responsible for updating the customer on shipping as most companies communicated poorly

Value
Shipping
Quality

Date of experience: April 13, 2024

Thumbnail of user paulb5505
Pennsylvania
1 review
0 helpful votes
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July 22nd, 2024
Verified purchase

Excellent selection, consistent quality in accordance with condition description, price.

Reason I chose this business:

Excellent selection, consistent quality in accordance with condition description, price.

Value
Shipping
Quality

Date of experience: July 12, 2024

Thumbnail of user carlosz149
North Carolina
1 review
0 helpful votes
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July 22nd, 2024
Verified purchase

Awesome, great books at a fantastic price, I will be here very often to increase my chess library

Reason I chose this business:

I Googled it

Date of experience: July 12, 2024

Thumbnail of user susank3188
New Jersey
1 review
0 helpful votes
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July 22nd, 2024
Verified purchase

Great service, great selections, great prices. Very pleased

Reason I chose this business:

That had what I wanted

Value
Shipping
Quality

Date of experience: July 12, 2024

Thumbnail of user jaaks1
California
2 reviews
0 helpful votes
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July 22nd, 2024
Verified purchase
• Updated review

Good selection - but shipping cost seems high. I would like to see more foreign movies.

Reason I chose this business:

Needed some entertainment

Value
Shipping
Quality

Date of experience: July 12, 2024

Nice to find old favorites
May 7th, 2024
Verified purchase
• Previous review

I have been a customer of Alibris just so that I can buy some old favorite movies.

Value
Shipping
Quality

Date of experience: April 23, 2024

Good selection
November 2nd, 2021
Verified purchase
• Previous review

Date of experience: November 2, 2021

Thumbnail of user carolk1986
California
1 review
0 helpful votes
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July 22nd, 2024
Verified purchase

Have always enjoyed your selection and my purchases through Alibris. Thank you!

Reason I chose this business:

Had the book I was looking for

Date of experience: July 12, 2024

Thumbnail of user wesm120
Texas
1 review
0 helpful votes
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July 22nd, 2024
Verified purchase

Book as described and fast, excellent packing for shipment. Thanks!

Reason I chose this business:

Wide range of used books in great condition and great book prices.

Value
Shipping
Quality

Date of experience: July 12, 2024

Thumbnail of user leesak15
North Carolina
1 review
0 helpful votes
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July 22nd, 2024
Verified purchase

Found exactly what I wanted with ease and the price was excellent.

Reason I chose this business:

Suggested by a friend.

Value
Shipping
Quality

Date of experience: July 12, 2024

Thumbnail of user gracielac31
Texas
1 review
0 helpful votes
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July 22nd, 2024
Verified purchase
• Updated review

My books are always in very good condition as is stated on the website

Reason I chose this business:

I’ve always had good service from Alibris

Value
Shipping
Quality

Date of experience: July 12, 2024

Variety of sellers
February 23rd, 2022
Verified purchase
• Previous review
Reason I chose this business:

Fast processing

Date of experience: February 23, 2022

Books are well described
November 12th, 2021
Verified purchase
• Previous review
Reason I chose this business:

I’ve been a customer for years

Date of experience: November 12, 2021

Thumbnail of user kathyp1423
New York
1 review
0 helpful votes
  • Send Message
June 13th, 2024
Verified purchase

Always has the titles I'm looking for. I've used Alibris before with good results. I am always looking for an alternative to Amazon.

Reason I chose this business:

Get good results when shopping for books.

Value
Shipping
Quality

Date of experience: June 3, 2024

Thumbnail of user cynthiab1117
North Carolina
1 review
0 helpful votes
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March 13th, 2021
Verified purchase

Your site would not let me change my billing address until I removed my order. I had removed the Flowers coupon code and did not have a chance to put it back before the order went through. Do I cancel the order and start again? How do I get the coupon applied to my order? How long will it take for my card to get credited? There is no ability to contact customer service and THIS IS MY FIRST TIME USING YOUR SITE!

* Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: February 11, 2021

Thumbnail of user timothys1404
North Carolina
1 review
0 helpful votes
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February 5th, 2023
Verified purchase

Today, good.
Previously, bad. I sent two questions to sellers (Seattle Goodwill, HPB-Red Carrollton, TX) on 1/3/23; as of 1/6/23 have received no reply. Of course, the cost of my book had increased during that time.
I DO NOT WANT MY FEEDBACK PUBLISHED ON PUBLIC WEBSITES, BUT I AM FORCED TO DO SO.

Reason I chose this business:

Textbook 'International Edition' printings were noted.

Date of experience: January 6, 2023

Thumbnail of user jozlynnc
Alaska
1 review
0 helpful votes
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April 5th, 2024
Verified purchase

I was recommended to this website because my local bookstore wasn't able to purchase the books that I need and it was very quick and very easy and I will definitely be back.

Reason I chose this business:

It was a recommendation

Date of experience: April 5, 2024

Thumbnail of user christinel1803
Iowa
1 review
0 helpful votes
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July 16th, 2024
Verified purchase
• Updated review

I look for good used books as gifts. Great place to find what I want.

Date of experience: July 6, 2024

I found most of what I was looking for
October 27th, 2023
Verified purchase
• Previous review

I found most of what I was looking for. Thanks

Reason I chose this business:

I've use Alibris successfully before.

Date of experience: October 27, 2023

Thumbnail of user laurab2608
Florida
5 reviews
0 helpful votes
  • Send Message
May 18th, 2022
Verified purchase
• Updated review

This review is based on buying the book since I didn't receive it but have had positive results with Alibris in the past. It was so easy to find the book I wanted and to order it. Thank you, Alibris.

Date of experience: May 18, 2022

Easy and very reasonable price which is even more appreciate...
February 16th, 2022
Verified purchase
• Previous review

Easy and very reasonable price which is even more appreciated during this time of exploitative price increases.

Reason I chose this business:

A friend told me you had the book I wanted.

Date of experience: February 16, 2022

Easy to find the book and order
September 8th, 2021
Verified purchase
• Previous review
Reason I chose this business:

Good price.

Date of experience: September 8, 2021

Thumbnail of user kathyp1436
Washington
1 review
0 helpful votes
  • Send Message
July 21st, 2024
Verified purchase

Good experience. They shipped my book quickly and it arrived fast. Book was in good condition.

Reason I chose this business:

They had the book I wanted.

Value
Shipping
Quality

Date of experience: July 11, 2024

Thumbnail of user yvonnej149
Wisconsin
1 review
0 helpful votes
  • Send Message
March 25th, 2022
Verified purchase

I was going to cancel because your area for credit card did not accept it the first time and I had to go in again and add again. You need to work on that or I will not order again.

Reason I chose this business:

Book came up cheaper than Thrift Books, which is where I normally order books from.

* Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: February 23, 2022

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From the business

We love browsing books, drinking coffee, and talking with people who love good stories.

Business History

Born from Interloc, a database for proffesional booksellers, Alibris has spent over two decades connecting book lovers to book sellers. It's the premier marketplace for textbooks, used books and rare, out-of-print books and supports countless small booksellers across the country. With over 270 million books, Alibris has something for you.

Company Representative

Thumbnail of user mikef1003
Mike F.
Director of Client Services
Typically responds within 2 days

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