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    Alibris

2024 SITEJABBER AWARD

Alibris

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Overview

Alibris has a rating of 4.7 stars from 93,783 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Alibris most frequently mention great prices, good price, and shopping experience. Alibris ranks 1st among Used Books sites.

  • Service
    689
  • Value
    7841
  • Shipping
    7830
  • Quality
    7829

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 92.9%
Positive
17,609
Neutral
796
Negative
540
View ratings trends
30
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How would you rate Alibris?

Reviews (93,783)

Rating

Timeframe

Other

Reviews that mention popular keywords

shopping experience (1126) web site (350) use site (212) credit card (495) billing address (202) coupon code (245) shopping cart (178) email address (84)
Thumbnail of user michellew1223
Georgia
1 review
0 helpful votes
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March 30th, 2021
Verified purchase

Everything from the layout to the processing very easy to comprehend. Seemed like I found everything in half the time, even with multiple options to compare books.

Reason I chose this business:

Search from BookFinders gave direct link to the book.

Date of experience: March 30, 2021

Thumbnail of user michelej277
Wisconsin
1 review
0 helpful votes
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April 4th, 2023
Verified purchase

Very good. Needed to update my account, and apparently, lost the copy I selected. I updated my account, selected another similarly priced copy. Check out was simple.

Reason I chose this business:

Positive experience finding titles in the past.

Date of experience: April 4, 2023

Thumbnail of user milenak24
Texas
1 review
0 helpful votes
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August 8th, 2022
Verified purchase

Check out is easy. Usually the book I'm looking for is available, even newer ones. I appreciate the ability to get a used one even though I typically get a new book.

Reason I chose this business:

I already have an account with y’all.

Date of experience: August 8, 2022

Thumbnail of user barbarak1722
New Jersey
1 review
0 helpful votes
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December 17th, 2022
Verified purchase

I prefer Alibris because of excellent prices and depth of available choices. I have ordered from Alibris before and the transactions, from start to finish, is flawless.

Date of experience: December 17, 2022

Thumbnail of user sharong896
California
1 review
0 helpful votes
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February 26th, 2021
Verified purchase
• Updated review

Always a pleasure to shop with Alibris. It's easy to find what I'm looking for, easy to compare prices and sellers, and checkout is simple and straightforward.

Reason I chose this business:

It's always my first choice when I'm looking for a book. If I can get it on Alibris, I will. I only look elsewhere if Alibris doesn't have what I'm looking for.

Date of experience: February 26, 2021

I love shopping on Alibris!
February 11th, 2021
Verified purchase
• Previous review

I love shopping on Alibris! It's always so easy to find books, see the range of options available, and make my purchase.

Reason I chose this business:

It's always my first choice when I'm looking for a book.

Date of experience: February 11, 2021

Thumbnail of user mikaylahr1
Wisconsin
1 review
0 helpful votes
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April 10th, 2023
Verified purchase

I wish there was a better way for cheaper shipping. I am spending more on shipping than I am for all of my books. However, you have more titles available than elsewhere.

Date of experience: March 11, 2023

Thumbnail of user elizabeths2867
Ohio
3 reviews
0 helpful votes
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July 10th, 2024
Verified purchase
• Updated review

Thank you for an easy transaction. The book was in stock and in very good condition.

Reason I chose this business:

Best price.

Date of experience: June 30, 2024

The coupon "BONBON" did not work
February 20th, 2024
Verified purchase
• Previous review

Date of experience: February 13, 2024

Thank you for having what I need available
November 17th, 2023
Verified purchase
• Previous review
Reason I chose this business:

It was the edition I needed.

Date of experience: November 17, 2023

Thumbnail of user robertl2568
Massachusetts
1 review
0 helpful votes
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July 10th, 2024
Verified purchase
• Updated review

I wish I could consolidate orders form one bookstore, if possible. But that seems too complicated.

Reason I chose this business:

Price and saving used books!

Value
Shipping
Quality

Date of experience: June 30, 2024

I love alibris
May 7th, 2023
Verified purchase
• Previous review

I love alibris. I buy all my books here.

Date of experience: May 7, 2023

Very quick and easy
November 19th, 2022
Verified purchase
• Previous review

Date of experience: November 19, 2022

They have EVERYTHING I want to read
November 2nd, 2022
Verified purchase
• Previous review

Date of experience: November 2, 2022

Great selection, ease of use
December 23rd, 2021
Verified purchase
• Previous review

Date of experience: December 23, 2021

I love alibris
October 26th, 2021
Verified purchase
• Previous review

I love alibris. And the cart optimizer.

Date of experience: October 26, 2021

I love what you do
July 8th, 2021
Verified purchase
• Previous review

Date of experience: July 8, 2021

Thumbnail of user terrim420
California
2 reviews
0 helpful votes
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May 9th, 2021
Verified purchase

I would have liked to see the shipping costs before going to the checkout. I like to see the year the books are published to keep them in some order when reading, which is not shown.

Reason I chose this business:

Looking for audiobooks on CDs. Not easy to find the "audiobooks" section for historical mysteries.

Date of experience: May 9, 2021

Thumbnail of user jasonb1854
Montana
1 review
0 helpful votes
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June 17th, 2021
Verified purchase

Love the book find tool. Was waiting and searching for a couple years for a rare book at a decent price. I was notified and I bought it immediately. Very thankful. Cheers!

Reason I chose this business:

Because of the book search tool.

Date of experience: June 17, 2021

Thumbnail of user melodiec33
South Carolina
1 review
0 helpful votes
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June 6th, 2024
Verified purchase

Love this site! Prices are the best. Lots of choices. I find even the 'fair' books are in good shape!

Reason I chose this business:

I come here for all my books as I use FreeShipping.com

Date of experience: May 27, 2024

Thumbnail of user lynnp360
Alabama
1 review
0 helpful votes
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June 18th, 2021
Verified purchase

It was quick and easy to find the books I wanted and to arrange for delivery. Alibris has many books that I want. It's great to shop for good used books too.

Reason I chose this business:

The books I ordered are used, and I did not need new books. Good used books are fine.

Date of experience: June 18, 2021

Thumbnail of user lynnv154
Pennsylvania
1 review
0 helpful votes
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June 9th, 2022
Verified purchase

I have been glad to find books for which I have been looking. The only dilemma is that the shipping/handling fee is expensive compared with other sellers.

Reason I chose this business:

I have used them before with great satisfaction.

Date of experience: June 9, 2022

Thumbnail of user rosed263
Florida
1 review
0 helpful votes
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May 10th, 2021
Verified purchase

It was good, but I had trouble finding the J. D. Robb books. I kept getting collections, which is not what I wanted, but I eventually found the 2 books I was looking for.

Reason I chose this business:

I almost always buy my books from Alibris.

Date of experience: May 10, 2021

Thumbnail of user donnah1484
Pennsylvania
1 review
0 helpful votes
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August 11th, 2021
Verified purchase

Shipping costs way too high. Original order was 23 books, shipping was more than cost of books. Found most of my order at other online book vendors, all at a lower cost including shipping

Reason I chose this business:

Longtime customer, but shipping per book cost getting too high

Date of experience: July 12, 2021

Thumbnail of user virginiar779
Virginia
1 review
0 helpful votes
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June 9th, 2022
Verified purchase

I had my order ready and it would not let use the easy checkout method. I had to get a new password thus loosing my order. Had to go through a new order of all I had already typed in.

* Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: May 10, 2022

Thumbnail of user mariaw523
Florida
1 review
0 helpful votes
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February 11th, 2021
Verified purchase

When it asked me to mark the boxes were it was a bus, it did not give me the option to press enter or continue. I sign as a guest and it works. ( I am not a robot)

Reason I chose this business:

A friend send me the link and the price us excellent

Date of experience: February 11, 2021

Thumbnail of user reginaldb108
Arkansas
1 review
0 helpful votes
  • Send Message
July 16th, 2021
Verified purchase

I appreciate not being required to create an account. Please indicate that the create account option also allows guest purchase without creating an account.

Reason I chose this business:

Good price on a book I wanted

Date of experience: July 16, 2021

Thumbnail of user joshuaw572
New York
1 review
0 helpful votes
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July 16th, 2021
Verified purchase

I found the book I was looking to purchase, as it is not available in an electronic reader-format. I put the book in my e-cart, made my purchase, and I'm pleased with the process.

Reason I chose this business:

Because the item I purchased is not available on the kindle e-reader and even though I love physical copies of books, I buy e-reader compatible books when possible now to save space in my home.

Date of experience: July 16, 2021

Thumbnail of user domoniquek2
Texas
1 review
0 helpful votes
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January 24th, 2023
Verified purchase

I love this website. Only one book I ordered didn't't say where it ships from but, other than that I love this website. I've ordered from here twice and only once did I get a terribly damaged book.

Reason I chose this business:

This website is reliable and has a lot of options.

Date of experience: January 24, 2023

Thumbnail of user edwards2311
Virginia
1 review
0 helpful votes
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July 18th, 2024
Verified purchase

Love you folks. I've been doing business with you for more than a quarter of a century.

Reason I chose this business:

Satisfactory past experience

Date of experience: July 8, 2024

Thumbnail of user dollyk38
Iowa
2 reviews
0 helpful votes
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July 18th, 2024
Verified purchase

Satisfying with all color size delivery. Asking to much all was good

Reason I chose this business:

Liked ptduct

Value
Shipping
Quality

Date of experience: July 8, 2024

Thumbnail of user paulm2912
Missouri
1 review
0 helpful votes
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January 15th, 2022
Verified purchase
• Updated review

I buy almost all my books from alibris. Always easy. Almost always have the book i want. I'm a writer. I read and buy what i consider to be a fair amount of books.

Date of experience: January 15, 2022

Found an unusual book, was not sure it was even available
August 31st, 2021
Verified purchase
• Previous review

Date of experience: August 31, 2021

Thumbnail of user mehmetv5
Washington
1 review
0 helpful votes
  • Send Message
May 2nd, 2023
Verified purchase

I wanted to use the PayPal option, but because my credit card on file had expired, I had to enter the info for the new credit card -- all the other times, the system crashed when I tried to use PayPal.

Reason I chose this business:

Reliability & cost: Alibris is one of the three sites I've been using since the late '90s for books.

Date of experience: April 2, 2023

Thumbnail of user austinm247
Oregon
1 review
0 helpful votes
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December 22nd, 2021
Verified purchase

Really? If I had spent 8 more cents I could have had free shipping? I would have given you 5 stars if you'd have just tossed in free shipping as a new customer bonus.

Reason I chose this business:

Best book condition.

Date of experience: November 22, 2021

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From the business

We love browsing books, drinking coffee, and talking with people who love good stories.

Business History

Born from Interloc, a database for proffesional booksellers, Alibris has spent over two decades connecting book lovers to book sellers. It's the premier marketplace for textbooks, used books and rare, out-of-print books and supports countless small booksellers across the country. With over 270 million books, Alibris has something for you.

Company Representative

Thumbnail of user mikef1003
Mike F.
Director of Client Services
Typically responds within 2 days

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