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    Alibris

2024 SITEJABBER AWARD

Alibris

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Overview

Alibris has a rating of 4.7 stars from 93,783 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Alibris most frequently mention great prices, good price, and shopping experience. Alibris ranks 1st among Used Books sites.

  • Service
    689
  • Value
    7841
  • Shipping
    7830
  • Quality
    7829

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 92.9%
Positive
17,612
Neutral
796
Negative
540
View ratings trends
30
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How would you rate Alibris?

Reviews (93,783)

Rating

Timeframe

Other

Reviews that mention popular keywords

shopping experience (1126) web site (350) use site (212) credit card (495) billing address (202) coupon code (245) shopping cart (178) email address (84)
Thumbnail of user lydiah231
Tennessee
1 review
0 helpful votes
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January 8th, 2024
Verified purchase

I was unfamiliar with the site and didn't know if I could trust it, but I was very pleased with the layout. The site was easy to understand I knew immediately I was buying from private distributors.

Reason I chose this business:

Saw the site on Google and wanted to check the prices for a textbook.

Date of experience: January 8, 2024

Thumbnail of user marthaj794
Louisiana
1 review
0 helpful votes
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May 7th, 2024
Verified purchase
• Updated review

I love Alibris. Checking out is a breeze! The book selections are excellent. There are numerous vendors to pick from with options for free shipping.

Reason I chose this business:

I buy all my used books from Alibris. The company has a reputation for dependability and reliability.

Value
Shipping
Quality

Date of experience: April 24, 2024

Shopping on Alibris is easy
January 10th, 2023
Verified purchase
• Previous review
Reason I chose this business:

I'm a long-time customer.

Date of experience: January 10, 2023

Thumbnail of user dana390
California
1 review
0 helpful votes
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March 8th, 2021
Verified purchase

Cannot check out in chrome. Login doesn't work. Login only works in Safari. I can never get to the checkout in Chrome. I always have to finish checkout in another browser. Seems buggy.

Reason I chose this business:

Cheapest price

Date of experience: February 6, 2021

Thumbnail of user jenniferr3118
New York
1 review
0 helpful votes
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December 1st, 2023
Verified purchase
• Updated review

Thanks for the heads up about Dallas book no longer available I got the same book for less than a dollar from Maryland the same day. I appreciate the service.

Reason I chose this business:

Great service.

Date of experience: December 1, 2023

Great deals for books you want
December 1st, 2023
Verified purchase
• Previous review
Reason I chose this business:

Great service.

Date of experience: December 1, 2023

Good bargains for good condition reads
October 23rd, 2023
Verified purchase
• Previous review
Reason I chose this business:

Nice prices.

Date of experience: October 23, 2023

It's great finding good deals on books with good condition
July 24th, 2023
Verified purchase
• Previous review

It's great finding good deals on books with good condition. Enjoy your reads. I enjoy mine.

Reason I chose this business:

I have ordered once before. I am satisfied.

Date of experience: July 24, 2023

With this site, I can get two more books than Amazon
May 1st, 2023
Verified purchase
• Previous review
Reason I chose this business:

Refered by a friend.

Date of experience: May 1, 2023

Thumbnail of user amyz281
Missouri
2 reviews
0 helpful votes
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November 29th, 2022
Verified purchase

I was told that if I applied for credit I'd get $10 off price. It was not applied. I paid full price despite applying and being accepted for credit. False advertising!

Date of experience: October 30, 2022

Thumbnail of user philipf155
Texas
1 review
0 helpful votes
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July 13th, 2024
Verified purchase
• Updated review

Easy and helpful experience as usual. I found what I needed with almost no effort

Reason I chose this business:

Long time customer

Date of experience: July 3, 2024

Always easy and always reliable
July 13th, 2022
Verified purchase
• Previous review
Reason I chose this business:

Long time customer

Date of experience: July 13, 2022

Always useful and convenient
May 2nd, 2022
Verified purchase
• Previous review
Reason I chose this business:

Ongoing customer

Date of experience: May 2, 2022

This is my longtime do to place for all of my books
March 22nd, 2022
Verified purchase
• Previous review

Date of experience: March 22, 2022

Always quick and convenient
November 13th, 2021
Verified purchase
• Previous review

Date of experience: November 13, 2021

Always reliable
November 7th, 2021
Verified purchase
• Previous review
Reason I chose this business:

Trust the site

Date of experience: November 7, 2021

Thumbnail of user kathleens2562
Texas
1 review
0 helpful votes
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July 13th, 2024
Verified purchase
• Updated review

Website is easy and fast to navigate in order to find what I'm looking for.

Reason I chose this business:

Alibris is one of several sites I use to buy books. Found the book I wanted on another site, but the Alibris seller is located in the USA for not much more money.

Date of experience: July 3, 2024

Website is easy to use!
January 9th, 2024
Verified purchase
• Previous review
Reason I chose this business:

Alibris had the books I was looking for.

Date of experience: January 9, 2024

Website is quick and easy to use!
January 3rd, 2024
Verified purchase
• Previous review
Reason I chose this business:

Alibris had some of the books I am looking for.

Date of experience: January 3, 2024

Thumbnail of user hillarym85
Illinois
1 review
0 helpful votes
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September 8th, 2021
Verified purchase

It was very simple and straightforward. I also liked the fact that the prices were very low for books that are worth $30+. I also liked how the cheapest options were displayed first.

Reason I chose this business:

It just randomly popped up when I was searching up "sat prep books used".

Date of experience: September 8, 2021

Thumbnail of user hollys886
New York
1 review
0 helpful votes
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July 13th, 2024
Verified purchase

Found the book, good price, ordered it and now I wait for it to arrive.

Reason I chose this business:

Great selection of books. Better than Amazon.

Date of experience: July 3, 2024

Thumbnail of user elizabeths3235
Arkansas
1 review
0 helpful votes
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December 31st, 2022
Verified purchase

I forgot to sign in and added all my books to my cart. Once I realized it and did sign in it deleted my cart. Very aggravating that I have to go and find all of them again.

Reason I chose this business:

The price of my collage books are reasonable compared to renting them on campus.

Date of experience: December 31, 2022

Thumbnail of user nikolaiz2
Vermont
1 review
0 helpful votes
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December 18th, 2023
Verified purchase
• Updated review

Had trouble getting my cards address and shipping address to lineup. Kept refusing my card because of old shipping addresses automatically associating with my card.

Reason I chose this business:

Not Amazon.

Date of experience: December 11, 2023

Found what I wanted easily
February 10th, 2021
Verified purchase
• Previous review

Date of experience: February 10, 2021

Thumbnail of user vincentm378
New Jersey
1 review
0 helpful votes
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September 12th, 2021
Verified purchase

I like the updates on my order status and the ease in which I was able to reorder a similar item when the original order was not able to be processed.

Reason I chose this business:

Original order was cancelled and I repurchased a similar item that was in stock.

Date of experience: September 12, 2021

Thumbnail of user patriciah1644
Wisconsin
1 review
0 helpful votes
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January 5th, 2024
Verified purchase
• Updated review

Strange that my billing address and shipping address was different. I had to go in and re-enter my credit card to the billing and shipping addresses were the same.

Date of experience: January 5, 2024

Easy to do
November 21st, 2022
Verified purchase
• Previous review
Reason I chose this business:

Long-time customer.

Date of experience: November 21, 2022

Ok
May 28th, 2022
Verified purchase
• Previous review

Ok. You usually have I am looking to purchase.

Reason I chose this business:

Long-time customer

Date of experience: May 28, 2022

Quick and fast today
May 18th, 2022
Verified purchase
• Previous review

Quick and fast today. I don't have time to keep this up.

Reason I chose this business:

Longtime customer

Date of experience: May 18, 2022

While I was ordering, the computer added two book I...
May 18th, 2022
Verified purchase
• Previous review

While I was ordering, the computer added two book I did not order.

Reason I chose this business:

I have been with Alibris for a long time.

Date of experience: May 18, 2022

I think you should give a discount if you order more...
November 30th, 2021
Verified purchase
• Previous review

I think you should give a discount if you order more than three books from the same store.

Reason I chose this business:

I haven't searched out any other used book stores.

Date of experience: November 30, 2021

Shopping is ok but I believe as loyal customers you...
June 8th, 2021
Verified purchase
• Previous review

Shopping is ok but I believe as loyal customers you should give discounts for people who buy multiple books from the same place. It doesn't leave you with a warm fuzzy to never receive any benefits.

Reason I chose this business:

I have used them for years.

Date of experience: May 9, 2021

Thumbnail of user saundrac47
Washington
3 reviews
0 helpful votes
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July 19th, 2024
Verified purchase

Love the price for the manual I was looking for, plus the coupon...needed for me! Thanks!

Reason I chose this business:

Searching for different entities for this manual. Loved your price and a few others. Thought I would try y'all out. Thanks!

Date of experience: July 9, 2024

Thumbnail of user angelah381
Ohio
2 reviews
0 helpful votes
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March 4th, 2022
Verified purchase

Always easy to find the books I want. I like that I get to choose where I want them to come from. Shipping is always reliable. Love using Alibris for my book shopping!

Reason I chose this business:

My usual book shopping spot. Affordable books!

Date of experience: March 4, 2022

Thumbnail of user robertb4935
Michigan
1 review
0 helpful votes
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June 13th, 2021
Verified purchase

I have used Alibris for years and have always been happy with their service. The books have always been as good as the condition listed and often in my opinion better than listed.

Reason I chose this business:

Its the first place I look, when I'm looking for a book.

Date of experience: June 13, 2021

Thumbnail of user elizabethk1024
North Carolina
1 review
0 helpful votes
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May 16th, 2021
Verified purchase

WHAT A CON... WHEN U ASK FOR EMAIL ADDRESS WITH A $5.00 COUPON OFFER-DOESNT STATE UPFRONT THAT U NEED TO SPEND $50.00 TOTAL TO RECEIVE IT! NOT UNTIL YOU GIVE THE EMAIL ADDRESS, then you disclose that!
I PLAN TO BE SURE TO POST THIS AS A WARNING TO NEW CUSTOMERS!

Reason I chose this business:

FOR YOUR $5.00 COUPON OFFER FOR NEW CUSTOMERS ~ WHAT CON ARTISTS YOU ARE!

Date of experience: April 16, 2021

Thumbnail of user mirandyr
New York
1 review
0 helpful votes
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December 17th, 2022
Verified purchase

So happy to find this, and for the. I paid for expedited shipping because it is a gift, so I am anxiously waiting for it to arrive in a few days in time for Christmas!

Reason I chose this business:

Couldn't find the item anywhere but on one other website, and Alibris had the better price, plus a coupon for an extra $2 off.

Date of experience: December 17, 2022

Thumbnail of user gregoryn164
Arizona
1 review
0 helpful votes
  • Send Message
March 9th, 2022
Verified purchase

Items disappeared from my shopping cart so I had to reorder. Then when I was checking out, the items were back, but all doubled, so I had to remove the duplicates.

Date of experience: February 7, 2022

Thumbnail of user dominicks66
New York
1 review
0 helpful votes
  • Send Message
November 30th, 2022
Verified purchase

Easy to checkout. Easy to establish an account. I thought I had one with you but you graciously sent an email saying none were found, which is better than IF YOU HAVE AN ACCOUNT AN EMAIL WILL BE SENT. So kudos to the attention to detail.

Reason I chose this business:

Found the book through bookbinder

Date of experience: November 30, 2022

Thumbnail of user michaelr7202
Indiana
1 review
0 helpful votes
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July 16th, 2024
Verified purchase

Very positive
No need to write more,not something I want to spend alot of time doing

Reason I chose this business:

Husband found it

Value
Shipping
Quality

Date of experience: July 6, 2024

Thumbnail of user brianf1115
North Carolina
1 review
0 helpful votes
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February 9th, 2021
Verified purchase

Only negative... it shows shipping charges before you go to the payment screen even if it's free shipping. I was hesitant to continue thinking I was going to be charged shipping.

Reason I chose this business:

Availability and price

Date of experience: February 9, 2021

Thumbnail of user rogerp374
Colorado
2 reviews
0 helpful votes
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November 19th, 2021
Verified purchase

Was particularly good. The book I ordered had been hard to find, I bought NEW because it is a gift, but the availability of used books is a real plus.

Reason I chose this business:

Was referred to Alibris by Tattered Cover Bookstore in Littleton CO.

Date of experience: November 19, 2021

Thumbnail of user kevinc2845
New Hampshire
1 review
0 helpful votes
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April 19th, 2023
Verified purchase

I would like a way to order two copies of the same book. I could not figure out a way to do that using the alibris.com website, so I ordered the same book from two different vendors.

Reason I chose this business:

The website was recommended by my local bookstore, 8 Cousins of Falmouth, MA.

* Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: March 20, 2023

Thumbnail of user deborahb1851
Ohio
1 review
0 helpful votes
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March 25th, 2022
Verified purchase
• Updated review

Sellers should show the exact cover of the books so I know which printing I am ordering. Also some do not show the publisher date which also is a clue for which cover is on the book.

Reason I chose this business:

My daughter is collecting the Janet Dailey Americana series second printing.

Date of experience: March 25, 2022

Always the best place to find used books!
December 8th, 2021
Verified purchase
• Previous review
Reason I chose this business:

I’ve shopped on here for years and will continue.

Date of experience: December 8, 2021

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From the business

We love browsing books, drinking coffee, and talking with people who love good stories.

Business History

Born from Interloc, a database for proffesional booksellers, Alibris has spent over two decades connecting book lovers to book sellers. It's the premier marketplace for textbooks, used books and rare, out-of-print books and supports countless small booksellers across the country. With over 270 million books, Alibris has something for you.

Company Representative

Thumbnail of user mikef1003
Mike F.
Director of Client Services
Typically responds within 2 days

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