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    Alibris

2024 SITEJABBER AWARD

Alibris

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Overview

Alibris has a rating of 4.7 stars from 93,772 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Alibris most frequently mention great prices, good price, and shopping experience. Alibris ranks 1st among Used Books sites.

  • Service
    689
  • Value
    7832
  • Shipping
    7821
  • Quality
    7820

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 92.9%
Positive
17,612
Neutral
795
Negative
541
View ratings trends
30
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How would you rate Alibris?

Reviews (93,772)

Rating

Timeframe

Other

Reviews that mention popular keywords

shopping experience (1126) web site (350) use site (212) credit card (495) billing address (202) coupon code (245) shopping cart (178) email address (84)
Thumbnail of user dorothym1418
New Jersey
1 review
0 helpful votes
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July 3rd, 2024
Verified purchase

Very easy, not frustrating. I used other used books web sites and your was so far the best.

Reason I chose this business:

Through Google online

Value
Shipping

Date of experience: June 23, 2024

Thumbnail of user yadiras18
California
1 review
0 helpful votes
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January 29th, 2022
Verified purchase
• Updated review

I can find most of the books I need on Alibris for great prices. I recommend it to all of my friends looking for physical, used books for reasonable prices.

Date of experience: January 29, 2022

I always find the book that I am looking for and I...
May 16th, 2021
Verified purchase
• Previous review

I always find the book that I am looking for and I love knowing that most of the books I get are old library books.

Reason I chose this business:

So I don't use Amazon, I want to support libraries and thrift shops instead.

Date of experience: May 16, 2021

Thumbnail of user barbarag1205
Kansas
1 review
0 helpful votes
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May 30th, 2021
Verified purchase

I had asked for one paper back book and one hard cover, but when it came time to checkout, I only had one hardback book ordered, so to keep it simple, I ordered another hardback book

Reason I chose this business:

I had ordered through Amazon on May 17th, but never received my order to date
Before placing this order I check again with my Amazon order for "Irresistible Revolution: Marxism's Goal of Conquest and the Unmaking of America's Military" and it still had not been sent, so I canceled my order. Hope Alibris can do better!
Thanks so much for carrying the book, it is very important!

Date of experience: May 30, 2021

Thumbnail of user dominiqueb226
California
1 review
0 helpful votes
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May 17th, 2024
Verified purchase

I found this book in a bookstore and was able to get it at a more reasonable price for me right now. Standard shipping arrived when it said it would.

Reason I chose this business:

Affordability

Value
Shipping
Quality

Date of experience: May 7, 2024

Thumbnail of user sonyav38
Canada
1 review
0 helpful votes
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July 23rd, 2023
Verified purchase

The price is good and it is a hardcover book which I wanted. I like that it shows the prices in Canadian Dollars. The review on the seller looks good.

Reason I chose this business:

The item I wanted at a great price.

Date of experience: July 23, 2023

Thumbnail of user lindal2214
South Carolina
1 review
0 helpful votes
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September 13th, 2023
Verified purchase
• Updated review

Well, when I went to login my password was supposedly wrong. But when I went in without login in and made a purchase all of a sudden my password was right? And I made the purchase

Date of experience: September 13, 2023

Quick and easy!
January 25th, 2023
Verified purchase
• Previous review
Reason I chose this business:

Reasonable price for new book

Date of experience: January 25, 2023

Easy!
July 7th, 2021
Verified purchase
• Previous review

Easy! Smooth transaction and I am a returning customer!

Reason I chose this business:

Good price and I’ve bought here before

Date of experience: July 7, 2021

Thumbnail of user glennv67
Arizona
1 review
0 helpful votes
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September 11th, 2022
Verified purchase

Tried to make my purchase via my iPhone at your website, had issues finding the shopping cart. Had to purchase through my computer since i could not get your website to work on iPhone.

Reason I chose this business:

Price/product condition.

Date of experience: August 12, 2022

Thumbnail of user arlenep82
New York
1 review
0 helpful votes
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July 12th, 2021
Verified purchase

All is fine except that you charged me 8.38% sales tax on $10.00 and somehow calculated that to be $1.17. Tax is not, may not be, never is charged on shipping costs.

Date of experience: June 12, 2021

Thumbnail of user claudior48
North Carolina
1 review
0 helpful votes
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December 6th, 2023
Verified purchase
• Updated review

Payments/billing address section defaults to once used shipping address irrespective of previously entered and repeatedly used correct billing address

Date of experience: December 6, 2023

I like the shipping optimiser but the way the list...
August 11th, 2022
Verified purchase
• Previous review

I like the shipping optimiser but the way the list presents is confusing and i ended up buying two copies of the same record

Date of experience: August 11, 2022

Thumbnail of user annc1048
New Hampshire
1 review
0 helpful votes
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June 6th, 2022
Verified purchase
• Updated review

One book I ordered was not an orginal. I have the original and the second one I ordered from you us only have the original book. Was very disappointed.
All other books have been spot on.

Reason I chose this business:

Know if you have the book I'm looking for I will save money.

Date of experience: June 6, 2022

One of the last books I order wasn't an orginal book
June 8th, 2022
Verified purchase
• Previous review

One of the last books I order wasn't an orginal book. I know this because I have the original and wanted a second as a gift.

Date of experience: May 9, 2022

Thumbnail of user eleanorc159
Washington
1 review
0 helpful votes
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April 23rd, 2023
Verified purchase

Had my cart ready for checkout, logged in and lost all my items (one of them had the specific version i had in my cart unavailable when i restocked it)

Reason I chose this business:

Low prices and previous quality experiences

Date of experience: March 24, 2023

Thumbnail of user marciaw140
Michigan
1 review
0 helpful votes
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January 3rd, 2023
Verified purchase
• Updated review

(1) I did not get the discount promised in the email. (2) I kept updating the credit card info, and it did not save. This is dangerous and I don't appreciate it.

Reason I chose this business:

Because of the promised discount! Which did not show up the second time I put in the corrected credit card info. Annoying. I have other sites to order from.

Date of experience: December 4, 2022

I appreciate the wide range of sellers, and knowing...
January 2nd, 2022
Verified purchase
• Previous review

I appreciate the wide range of sellers, and knowing their locations is very useful.

Reason I chose this business:

Because of the coupon.

Date of experience: January 2, 2022

Thumbnail of user alexd1298
Ohio
1 review
0 helpful votes
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December 6th, 2023
Verified purchase

I added items to my cart which then became unavailable after I logged in. I had to add new items to my cart which I think were more expensive, because the old ones disappeared.

* Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: November 11, 2023

Thumbnail of user ellenf264
New York
1 review
0 helpful votes
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May 6th, 2022
Verified purchase

I have not been here recently but it is nice here and I will return. I have faith that the book will arrive promptly and looking forward to enjoying it.

Reason I chose this business:

For the library type purchase of the hard copy - I saw the film and have the audible versions but the films are all NOT true to the original - so I thought it would be fun to see what the book would be like in its original form.

Date of experience: May 6, 2022

Thumbnail of user kevinl1618
New York
1 review
0 helpful votes
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July 26th, 2021
Verified purchase

Took too many steps to change my shipping address. Had to change it, then even though it was new default, old address showed up on checkout, had to delete old address to get it to work.

Reason I chose this business:

Cheaper than Amazon

Date of experience: June 26, 2021

Thumbnail of user kellic169
Illinois
1 review
0 helpful votes
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February 23rd, 2022
Verified purchase

I had to put the order in twice. The first time it told me the book was no longer available and the next one cost $20 more. I rechecked and the book I ordered was still available and I ordered it.

Reason I chose this business:

Availability and low price

Date of experience: January 24, 2022

Thumbnail of user frederickn52
Pennsylvania
1 review
0 helpful votes
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August 28th, 2022
Verified purchase

Difficult to juggle between signing in and getting back to your shopping cart that still has your books in it! Had to go back and forth, and back and forth, to find it that still had the books in it and had not gone instead to 0! I likely would not have bothered to re-shop and fill it again. Also - I'M NOT HAPPY THAT I DID NOT GET THE $10 OFF AS ADVERTISED IN THE EMAIL YOU SENT THAT PROMPTED ME TO SHOP! WHY?

Reason I chose this business:

Because of the email you sent me offering $10 off till 7/31/2022! - Which I DID NOT RECEIVE!

* Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: July 29, 2022

Thumbnail of user justinb1514
Texas
1 review
0 helpful votes
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July 18th, 2024
Verified purchase
• Updated review

A great shop to to find good titles of books! I recommend this store a lot!

Reason I chose this business:

A good selection of titles available!

Date of experience: July 8, 2024

Great service!
July 11th, 2023
Verified purchase
• Previous review
Reason I chose this business:

Product availability.

Date of experience: July 11, 2023

Thumbnail of user jamesl3997
Pennsylvania
1 review
0 helpful votes
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April 3rd, 2023
Verified purchase

6 items were ordered from the same seller, and shipped from a few different locations. All items were eventually received (4 items on one day from 2 locations) and 2 items several days later.

Reason I chose this business:

Prices were decent but I thought shipping cost was exhorbitant since all items came from a single seller.

* Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Value
Shipping
Quality

Date of experience: March 4, 2023

Thumbnail of user margareta929
Pennsylvania
1 review
0 helpful votes
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May 31st, 2022
Verified purchase

The book I wanted was easy to find with multiple options and I was able to pay through PayPal. Easy checkout and exactly the book I wanted. It doesn't get any easier than this.

Reason I chose this business:

I've used Alibris before and was very satisfied.

Date of experience: May 31, 2022

Thumbnail of user ginab429
Massachusetts
1 review
0 helpful votes
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August 9th, 2021
Verified purchase

I am new to Alibris and have had very good experience so far. The sellers have very good ratings and all of the books I have received so far have been true to their descriptions.

Reason I chose this business:

Came up in a Google Search for a hard to find book.

Date of experience: August 9, 2021

Thumbnail of user ericaf419
California
1 review
0 helpful votes
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September 16th, 2023
Verified purchase

The difference between the library site and the retail site is not clear. The prices seem to include shipping costs but not tax, so the result in the cart isn't what shows during search.

Reason I chose this business:

Followed a link from WorldCat.

Date of experience: August 17, 2023

Thumbnail of user christopherb168
California
1 review
0 helpful votes
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August 15th, 2021
Verified purchase

Typing in the isbn does not display the book in hardcover etc. Typing in the title does, so I would have to search for things multiple times. Slightly annoying.

Reason I chose this business:

Some 3rd party books were less expensive here than elsewhere.

Date of experience: August 15, 2021

Thumbnail of user justinew52
Maryland
1 review
0 helpful votes
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October 27th, 2023
Verified purchase
• Updated review

I always have a great shopping experience with Alibris. They always have the book I am looking for and the prices are great. I love supporting independent book sellers.

Reason I chose this business:

The selection of books available and the quality of the booksellers.

Date of experience: October 27, 2023

I just love Alibris
October 18th, 2023
Verified purchase
• Previous review

I just love Alibris. The large inventory, the great sellers and very reasonable prices. This is my favorite bookstore.

Reason I chose this business:

I like supporting independent bookstores.

Date of experience: October 18, 2023

This is sooo easy!
April 29th, 2023
Verified purchase
• Previous review
Reason I chose this business:

Alibis always has rhe books I am looking for and I enjoy shopping with independent bookstores.

Date of experience: April 29, 2023

I love this place
March 11th, 2023
Verified purchase
• Previous review

I love this place. I always find what I am looking for and at great prices!

Date of experience: March 11, 2023

Thumbnail of user maryannj29
California
1 review
0 helpful votes
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July 14th, 2023
Verified purchase
• Updated review

A few awkward things: Inability to see my shopping cart unless the window is in full mode; awkward to not be able to see shipping until item is in cart; miss the full search mode

Reason I chose this business:

Availability and price checking; Abebooks is my go-to

Date of experience: June 14, 2023

Fantastic website
February 7th, 2021
Verified purchase
• Previous review
Reason I chose this business:

My old go-to from past purchases

Date of experience: February 7, 2021

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From the business

We love browsing books, drinking coffee, and talking with people who love good stories.

Business History

Born from Interloc, a database for proffesional booksellers, Alibris has spent over two decades connecting book lovers to book sellers. It's the premier marketplace for textbooks, used books and rare, out-of-print books and supports countless small booksellers across the country. With over 270 million books, Alibris has something for you.

Company Representative

Thumbnail of user mikef1003
Mike F.
Director of Client Services
Typically responds within 2 days

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