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    Alibris

2024 SITEJABBER AWARD

Alibris

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Overview

Alibris has a rating of 4.7 stars from 93,760 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Alibris most frequently mention great prices, good price, and shopping experience. Alibris ranks 1st among Used Books sites.

  • Service
    688
  • Value
    7823
  • Shipping
    7812
  • Quality
    7811

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 93%
Positive
17,622
Neutral
793
Negative
541
View ratings trends
30
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How would you rate Alibris?

Reviews (93,760)

Rating

Timeframe

Other

Reviews that mention popular keywords

shopping experience (1126) web site (350) use site (212) credit card (495) billing address (202) coupon code (245) shopping cart (178) email address (83)
Thumbnail of user elizabethh1117
Texas
1 review
0 helpful votes
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February 1st, 2021
Verified purchase

Navigation a hassle.
Seller's item description changed from a specific one to a generic one in the space of a few minutes, the time it took to add item to the cart.

Date of experience: January 2, 2021

Thumbnail of user susans3565
Georgia
1 review
0 helpful votes
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July 30th, 2021
Verified purchase

Alibris is my first stop for books that I am searching for that may be old or out of print, also for DVD and Blu-Ray copies of movies/series at reasonable prices. Thank you!

Reason I chose this business:

Was looking for some books that I read as a child and knew they were likely out of print (wasn't expecting a 50th Anniversary reprint of one of them!)

Date of experience: July 30, 2021

Thumbnail of user claudiab251
Texas
1 review
0 helpful votes
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February 1st, 2021
Verified purchase

The website listing of products available was clear. The process of placing my order was clear. I appreciate your making my purchase as easy as possible.

Reason I chose this business:

I chose Alibris because I believe they are a reputable company who enjoys serving their consumers.

Date of experience: February 1, 2021

Thumbnail of user jamesj3835
Michigan
1 review
0 helpful votes
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May 7th, 2024
Verified purchase

Bought the 1993 edition of the Narnia box set. Came fast, properly packaged, in great condition, and at an amazing price.

Reason I chose this business:

Google search for the product.

Value
Shipping
Quality

Date of experience: April 23, 2024

Thumbnail of user carols3544
Florida
1 review
0 helpful votes
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July 20th, 2023
Verified purchase

When I searched for the book I ordered, it showed that it was $4.95 on your website, but when I signed into the website to order it, it was $20.00. I found that to be misleading!

* Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: June 20, 2023

Thumbnail of user phoenixg11
Florida
2 reviews
0 helpful votes
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December 5th, 2021
Verified purchase

I liked the evaluation of the book quality available with the book description, which made choosing the book I thought was right for me faster and easier.

Reason I chose this business:

Good prices and information, as well as easy to use.

Date of experience: December 5, 2021

Thumbnail of user morganh392
Vermont
1 review
0 helpful votes
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September 24th, 2023
Verified purchase

You guys are the best, I can always find exactly what I need. The quality of the books are always exactly as described, and often exceed expectations.

Reason I chose this business:

Because I refuse to support amazon in their quest for global domination and I support small businesses in every way possible.

Date of experience: September 24, 2023

Thumbnail of user joang738
North Carolina
1 review
0 helpful votes
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May 19th, 2023
Verified purchase

This is my first time searching your many book titles and I thoroughly enjoyed my experience. I look forward to receiving my order and I look forward to placing future orders.

Reason I chose this business:

I was searching for an older book and your website came up. Just my lucky day!

Date of experience: May 19, 2023

Thumbnail of user brycet62
Georgia
1 review
0 helpful votes
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September 3rd, 2023
Verified purchase

Need to be able to see the shipping cost broken out by item in the shopping cart. Also we need to be able to edit the cart in a way to play with the costs.

Reason I chose this business:

Book prices are cheap but the shipping costs more than the books.

Date of experience: August 4, 2023

Thumbnail of user suzannes791
Illinois
1 review
0 helpful votes
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November 18th, 2022
Verified purchase
• Updated review

I love your website. You had what I needed, and your business fulfills a real need. This book is probably out of print for years,and my spouse is happy that I found the book.

Reason I chose this business:

I have been an Alibris customer for years. I don’t buy a big $ amount, but you should know that I recommend you to friends often. Thank you so much.

Date of experience: November 18, 2022

You have a user-friendly web site
December 27th, 2021
Verified purchase
• Previous review
Reason I chose this business:

I just love your web site because I find so many good prices on the books I want to read, in-print or out-of-print. It was a good day for me when I discovered www.alibris.com. Thank you, Suzanne

Date of experience: December 27, 2021

Thumbnail of user jamiew553
Pennsylvania
3 reviews
0 helpful votes
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February 7th, 2021
Verified purchase

You always have the best prices for my college course books and you process my order quickly. Shipping is always reasonable and I receive my order quickly. Thank you.

Date of experience: February 7, 2021

Thumbnail of user deloresl32
Idaho
1 review
0 helpful votes
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December 31st, 2022
Verified purchase
• Updated review

I have used Alibris for several years now and have never been disappointed in the quality or the books or the delivery from the several sellers i have used.

Reason I chose this business:

Because it is my first go to for new and used books.

Date of experience: December 31, 2022

I have been using Alibris for several years now and...
June 7th, 2022
Verified purchase
• Previous review

I have been using Alibris for several years now and have never had a problem, either with the website or the materials received from sellers. Am disappointed at new website that make all the info so small, esp when entering credit info that I can barely read it.

Reason I chose this business:

I always go to Alibris first when looking for used books.

Date of experience: June 7, 2022

Thumbnail of user sharlaw8
Tennessee
1 review
0 helpful votes
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September 15th, 2021
Verified purchase

The order process was easy and efficient. Hoping the book is as it says and that the experience will be as pleasant and easy as the ordering process was.

Reason I chose this business:

Cheapest price on what I was looking for.

Date of experience: September 15, 2021

Thumbnail of user yadiras26
California
1 review
0 helpful votes
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January 24th, 2023
Verified purchase

I like the ease of finding the books I needed but hate the high shipping cost. It almost makes it as expensive as Amazon but Amazon has faster shipping.

Reason I chose this business:

My sister sent me a link

Date of experience: January 24, 2023

Thumbnail of user grantlandg1
Colorado
2 reviews
0 helpful votes
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February 25th, 2024
Verified purchase
• Updated review

alibris.com has a great selection of new and used books and a website that is very easy to use. I have ordered several books from them and recommend this website for all of my friends and bookclub.

Reason I chose this business:

Cheap with great selection

Date of experience: February 25, 2024

Easy to use website with a great selection of very...
July 8th, 2023
Verified purchase
• Previous review

Easy to use website with a great selection of very affordable books!

Reason I chose this business:

Friend told me

Date of experience: July 8, 2023

Easy to use website, lots of different condition used...
June 7th, 2023
Verified purchase
• Previous review

Easy to use website, lots of different condition used books available for affordable prices.

Reason I chose this business:

A friend told me about it

Date of experience: June 7, 2023

Thumbnail of user catherinep733
California
2 reviews
0 helpful votes
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December 13th, 2022
Verified purchase

The book selection is excellent but the shipping is outrageous when I ordered all the books from the same seller. And book shipping is cheaper than regular mail.

Reason I chose this business:

They had what I wanted in stock and they participate in Alaska Air's Mileage Plan Shopping

Date of experience: December 13, 2022

Thumbnail of user dellak15
Ohio
1 review
0 helpful votes
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September 29th, 2021
Verified purchase
• Updated review

Great, I appreciate the format and being able to see the book stores the books will be shipping from, and great prices. I like to support individual book stores

Reason I chose this business:

Good prices and a sale coupon

Date of experience: September 29, 2021

Great selection, easy to use
February 5th, 2021
Verified purchase
• Previous review
Reason I chose this business:

Competitive prices on books

Date of experience: February 5, 2021

Thumbnail of user rickeya15
South Carolina
1 review
0 helpful votes
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December 30th, 2021
Verified purchase

I was told I got free shipping but it did not appear and said I had to add more to order which I did and I still did not get free shipping. Very misleading or poorly presented.

Date of experience: December 30, 2021

Thumbnail of user edwards963
Netherlands
1 review
0 helpful votes
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February 8th, 2021
Verified purchase

Very good. You appear to have the book I want at a reasonable price. I particularly appreciate the descriptions of the conditions of the books you sell.

Reason I chose this business:

I've used Alibris with satisfactory results for decades.

Date of experience: February 8, 2021

Thumbnail of user hazell46
Missouri
2 reviews
0 helpful votes
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May 11th, 2021
Verified purchase

I qualified for free shipping, however, I was charged $76.79 for shipping. That is really misleading! If I qualified for free shipping, it should be free! Thanks for reading my comment.

Reason I chose this business:

I have used Alibris in the past to order many of my books for college, and various other reading material.

Date of experience: April 11, 2021

Thumbnail of user maryg2792
Tennessee
1 review
0 helpful votes
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June 30th, 2022
Verified purchase

It has been a while since placed an ordering. But I have been very happy with everything I have ordered since I have been ordering here. Happy to find what I want here!

Date of experience: June 30, 2022

Thumbnail of user colleenr444
New York
1 review
0 helpful votes
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November 5th, 2021
Verified purchase

I don't think that the shipping cost should be taxed. I order for all kinds of online stores and I don't think I have ever had the shipping cost taxed.

Reason I chose this business:

Alibris had the lowest price on the book I wanted.

Service
Value
Shipping
Quality

Date of experience: October 6, 2021

Thumbnail of user jenniferj2239
Missouri
1 review
0 helpful votes
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May 17th, 2023
Verified purchase

The book I received was not even close to what I ordered. I ordered a Latin textbook and received a book about ethics in biology written in French. I do not speak French.

* Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: April 17, 2023

Thumbnail of user josec2051
Arizona
1 review
0 helpful votes
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July 9th, 2024
Verified purchase
• Updated review

Easy shopping experience, love the layout of the website and Alibris packs their books very well.

Reason I chose this business:

Good prices mostly, and you pack manga better than Crunchyroll and Amazon lol.

Date of experience: June 29, 2024

Nice UX and very easy to use
December 10th, 2023
Verified purchase
• Previous review
Reason I chose this business:

I read online from a Manga forum that Alibris had good pricing and that manga volumes had excellent packaging and did not arrive damaged or bent.

Date of experience: December 10, 2023

Thumbnail of user loutheag
Massachusetts
1 review
0 helpful votes
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May 11th, 2024
Verified purchase
• Updated review

Great selection from multiple vendors so I order from places close to me geographically and save on shipping.

Reason I chose this business:

Because it's not Amazon

Date of experience: May 1, 2024

What's best is seeing the list of available copies...
April 28th, 2024
Verified purchase
• Previous review

What's best is seeing the list of available copies and choosing the book condition I want and the location from which it is shipped.

Reason I chose this business:

I always go to Alibris for used. Books.

Date of experience: April 18, 2024

Easy to find what you're looking for
January 23rd, 2023
Verified purchase
• Previous review

Easy to find what you're looking for. Like selecting a seller in a state close by.

Reason I chose this business:

Barnes and Nobel were out of stock for the book I wanted and Amazon already has enough business without mine.

Date of experience: January 23, 2023

Easy search tool, wide selection
March 31st, 2021
Verified purchase
• Previous review
Reason I chose this business:

I don't want to give Amazon any business; they have enough.

Date of experience: March 31, 2021

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From the business

We love browsing books, drinking coffee, and talking with people who love good stories.

Business History

Born from Interloc, a database for proffesional booksellers, Alibris has spent over two decades connecting book lovers to book sellers. It's the premier marketplace for textbooks, used books and rare, out-of-print books and supports countless small booksellers across the country. With over 270 million books, Alibris has something for you.

Company Representative

Thumbnail of user mikef1003
Mike F.
Director of Client Services
Typically responds within 2 days

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