Sitejabber Website Reviews and Complaints
  • Bookmark

    Alibris

2024 SITEJABBER AWARD

Alibris

Write a Review

Overview

Alibris has a rating of 4.7 stars from 93,741 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Alibris most frequently mention great prices, good price, and shopping experience. Alibris ranks 1st among Used Books sites.

  • Service
    685
  • Value
    7814
  • Shipping
    7803
  • Quality
    7802

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 93%
Positive
17,646
Neutral
795
Negative
539
View ratings trends
30
See all photos
How would you rate Alibris?

Reviews (93,741)

Rating

Timeframe

Other

Reviews that mention popular keywords

shopping experience (1126) web site (350) use site (212) credit card (495) billing address (202) coupon code (245) shopping cart (178) email address (83)
Thumbnail of user davidm11348
Washington
1 review
0 helpful votes
  • Send Message
May 30th, 2024
Verified purchase

I found this book on Alibris, then I ordered it, and finally it arrived in the mail! Fantastic. I didn;t even have to leave my house!

Reason I chose this business:

Convenience.

Value
Shipping
Quality

Date of experience: May 20, 2024

Thumbnail of user susanb6200
Indiana
1 review
0 helpful votes
  • Send Message
May 16th, 2024
Verified purchase

Excellent experience, quality book, the seller was on time with delivery. Very impressed all the way around.

Reason I chose this business:

Was looking for a paper back book for John MacArthur Study Bible. Couldn’t find anywhere, but I still received a hard cover from you guys and really enjoy it. Thank you so much.

Value
Shipping
Quality

Date of experience: May 6, 2024

Thumbnail of user joyv103
California
1 review
0 helpful votes
  • Send Message
June 14th, 2024
Verified purchase

This is a rare book duo I bought. Hard to find published in1962. It is spotless & looks brand new. Amazing find.
Love it.

Reason I chose this business:

Proven reliable & professional

Value
Shipping
Quality

Date of experience: June 4, 2024

Thumbnail of user adeleh67
Minnesota
1 review
0 helpful votes
  • Send Message
July 14th, 2024
Verified purchase

WISH SHIPPING WAS CHEAPER OR THERE WAS A RULE--like if you spend more than $100 your shipping should be less than $50 at least.

Reason I chose this business:

I was able to find books here I could not find elsewhere.e

Date of experience: July 4, 2024

Thumbnail of user craigd288
California
1 review
0 helpful votes
  • Send Message
March 7th, 2021
Verified purchase

The descriptons on why some bookd cost more are extremely similar and is it not easy to understand whyI should pay more. Use bullet point format to emphasize features.

Date of experience: March 7, 2021

Thumbnail of user abbys140
Canada
3 reviews
0 helpful votes
  • Send Message
June 24th, 2021
Verified purchase

Loved how simple it was to find everything! Didnt love the price for canadian shipping but the prices for the books itself were amazing! Would definitly shop here again.

Reason I chose this business:

I heard the prices were amazing and thought i should try it out.

Date of experience: June 24, 2021

Thumbnail of user davidb10770
Arizona
1 review
0 helpful votes
  • Send Message
October 24th, 2023
Verified purchase

Prices have skyrocketed for used textbooks. It is a shame. This was a place where you could find some neat buys (and I used to recommend it to my students) -- now it is just a cut throat as Amazon.

Reason I chose this business:

Because I had thought you reliable

Date of experience: September 24, 2023

Thumbnail of user benp382
Pennsylvania
1 review
0 helpful votes
  • Send Message
February 13th, 2021
Verified purchase

I placed an order, logged off, came back with a new passcode, and the order was gone. I don't believe it. So, that's why I did not order a second book. I think your computer is not working right.

Reason I chose this business:

I could not find the book elsewhere. I am really upset at this. Never has this happened before. I wanted the copy of this book for 25$ and I have to pay 40$ now.

* Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: January 14, 2021

Thumbnail of user patriciar143
Missouri
2 reviews
0 helpful votes
  • Send Message
May 21st, 2024
Verified purchase
• Updated review

I found what I was looking for, the prices were great, and my books arrived on time and well-packaged. I'd use Alibris again.

Reason I chose this business:

The books I wanted were not available at my library and too expensive on Amazon.

Value
Shipping
Quality

Date of experience: May 11, 2024

This site is easy to use
April 30th, 2024
Verified purchase
• Previous review
Reason I chose this business:

The books I wanted were not available at my library and too expensive on Amazon.

Date of experience: April 20, 2024

Thumbnail of user barbaras3938
California
1 review
0 helpful votes
  • Send Message
April 29th, 2024
Verified purchase
• Updated review

I wish shipping charges were available earlier in the process. It sometimes affects which source I chose for a particular title.

Reason I chose this business:

Long time user. I like the selection and the prices.

Date of experience: April 19, 2024

I have been very happy with Alibris as my book source...
April 1st, 2023
Verified purchase
• Previous review

I have been very happy with Alibris as my book source for many years now. Some other sites offer free shipping but the often up the price of the book to include shipping costs. I find Alibris prices are equivalent or lower overall. And with the rating of book condition, I have never been disappointed with order. Any rare problem (my listing the wrong shipping address, for example) has gotten personal attention.

Reason I chose this business:

I have been very happy with Alibris as my book source for many years now.

Date of experience: April 1, 2023

Thumbnail of user heleng707
Iowa
2 reviews
0 helpful votes
  • Send Message
September 13th, 2021
Verified purchase

Rather easy to order. Confusing to see message about Brexit slowing orders. Had to see where book would be shipped from. But good enough ordering system. Will wait to see how things go.

Reason I chose this business:

Google search for a book from a place other than Amazon and with a good price.

Date of experience: September 13, 2021

Thumbnail of user franciscog259
New York
1 review
0 helpful votes
  • Send Message
May 7th, 2024
Verified purchase
• Updated review

My experience in buying two books was satisfactory overall. The books were delivered on time, at very good prices.

Reason I chose this business:

Alibris is an excellent resource in finding books at very affordable prices, with very good service from the booksellers. Overall, the buying experience is excellent.

Value
Shipping
Quality

Date of experience: April 23, 2024

Quick, efficient service, availability of desired books
October 19th, 2022
Verified purchase
• Previous review

Date of experience: October 19, 2022

Excellent service, quick processing
October 3rd, 2022
Verified purchase
• Previous review

Date of experience: October 3, 2022

Thumbnail of user lettys16
Virginia
1 review
0 helpful votes
  • Send Message
July 16th, 2024
Verified purchase
• Updated review

Easy process. I'm satisfied with the quality of the shopping experience today.

Reason I chose this business:

Good price and quality.

Date of experience: July 6, 2024

Easy process
June 20th, 2023
Verified purchase
• Previous review
Reason I chose this business:

Cost & description of book quality

Date of experience: June 20, 2023

Thumbnail of user shehryark3
California
1 review
0 helpful votes
  • Send Message
January 21st, 2024
Verified purchase

Overall excellent experience - loved the savings optimizer. It was a bit confusing why shipping was applied in cart when the free truck was showing but they at final checkout it was removed.

Reason I chose this business:

Just buy books at a good price.

Date of experience: January 21, 2024

Thumbnail of user rosarioc82
North Carolina
1 review
0 helpful votes
  • Send Message
July 17th, 2024
Verified purchase

So far, so good. It's very quick and easy, and your site is easy to navigate.

Value
Shipping
Quality

Date of experience: July 7, 2024

Thumbnail of user lyndat107
Canada
1 review
0 helpful votes
  • Send Message
February 26th, 2022
Verified purchase

Happy to find the book I was looking for. Not so happy with the cumbersomeness of checking out. Had to repeatedly enter a code sent to my cell phone, was sent around in circles several times.

Reason I chose this business:

The book I wanted for a friend was available.

Date of experience: January 27, 2022

Thumbnail of user leonardp112
Indiana
2 reviews
0 helpful votes
  • Send Message
July 22nd, 2022
Verified purchase
• Updated review

I often find when I search for a book on Bookfinder.com that Alibris is the place to go, and although I have used it many times, their delivery and book description is always fast and fair.

Reason I chose this business:

I often find on Bookfinder.com is the best place to find the book I want in acceptable condition and at a low pricee.

Date of experience: July 22, 2022

Navigation was a little confusing
November 5th, 2021
Verified purchase
• Previous review
Reason I chose this business:

Good experience in the past!

Date of experience: October 6, 2021

Thumbnail of user donnaw2303
Pennsylvania
1 review
0 helpful votes
  • Send Message
April 15th, 2023
Verified purchase
• Updated review

I like your sel ection but hate your shipping costs. That is why I will always be a customer of thrift books as you only have to buy $15 of used books to receive free shipping.

Reason I chose this business:

Thought I could get a good deal

Date of experience: April 15, 2023

Had a good price then lost it because a book I picked...
April 4th, 2023
Verified purchase
• Previous review

Had a good price then lost it because a book I picked was not available

Reason I chose this business:

Because you carry greig beck books

Date of experience: March 5, 2023

Thumbnail of user stuartm297
Missouri
1 review
0 helpful votes
  • Send Message
July 29th, 2022
Verified purchase

It was great, except that I removed one coupon code to try another, and when I tried to use the first one again, it told me I had already used it, which wasn't appropriate since it had NOT been used for an actual order.

Reason I chose this business:

Great selection and prices

Date of experience: July 29, 2022

Thumbnail of user vivianam56
Puerto Rico
1 review
0 helpful votes
  • Send Message
July 15th, 2024
Verified purchase
• Updated review

User friendly and the best option to shop for books. Quick and easy.

Reason I chose this business:

Looking for some savings

Date of experience: July 5, 2024

Its awesome
April 5th, 2024
Verified purchase
• Previous review
Reason I chose this business:

Looking for some books for my kids.

Date of experience: March 26, 2024

Thumbnail of user kims2715
New York
1 review
0 helpful votes
  • Send Message
March 14th, 2024
Verified purchase

I purchased a book from you for 3.55. A few minutes later you say you can't fulfill my order, but if I want to repurchase for 1.00 more you can. You have the exact same book but now want to upcharge?

* Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: March 4, 2024

Thumbnail of user richardh4453
Massachusetts
1 review
0 helpful votes
  • Send Message
April 23rd, 2024
Verified purchase

This is the only recording of Telemann I've ever been able to stand. The artistic playing reminds me of Zelenka. For finding this on a multichannel SACD at the low price, I couldn't resist buying.

Reason I chose this business:

Found on Google search and bought item for you being a charity organization.

Date of experience: April 13, 2024

Thumbnail of user pamelad1716
Washington
1 review
0 helpful votes
  • Send Message
June 9th, 2024
Verified purchase
• Updated review

Your website was manageable
Unlike others live tried.
Thrift books too difficult...y'all got my order.

Date of experience: May 30, 2024

Easy-to-use interface and easy to install 👌 😀 👍 🙌 😎...
April 12th, 2024
Verified purchase
• Previous review

Easy-to-use interface and easy to install 👌 😀 👍 🙌 😎 😄

Date of experience: April 2, 2024

Thumbnail of user janea539
Sweden
2 reviews
0 helpful votes
  • Send Message
July 17th, 2024
Verified purchase

Quick, easy, lots of choice, why shop anywhere else? You had the book I want

Reason I chose this business:

Quick, easy, lots of choice, why shop anywhere else? You had the book I want

Date of experience: July 7, 2024

Thumbnail of user christians889
Texas
1 review
0 helpful votes
  • Send Message
July 17th, 2024
Verified purchase
• Updated review

Alibris continues to be my "go to" source for used and out of print books.

Reason I chose this business:

Best price, best availability, best service

Date of experience: July 7, 2024

I love Alibris!
May 27th, 2024
Verified purchase
• Previous review

I love Alibris! Never fail to have the book I want at the right price.

Date of experience: May 17, 2024

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

We love browsing books, drinking coffee, and talking with people who love good stories.

Business History

Born from Interloc, a database for proffesional booksellers, Alibris has spent over two decades connecting book lovers to book sellers. It's the premier marketplace for textbooks, used books and rare, out-of-print books and supports countless small booksellers across the country. With over 270 million books, Alibris has something for you.

Company Representative

Thumbnail of user mikef1003
Mike F.
Director of Client Services
Typically responds within 2 days

How do I know I can trust these reviews about Alibris?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Alibris?