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    Alibris

2024 SITEJABBER AWARD

Alibris

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Overview

Alibris has a rating of 4.7 stars from 93,660 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Alibris most frequently mention great prices, good price, and shopping experience. Alibris ranks 1st among Used Books sites.

  • Service
    682
  • Value
    7775
  • Shipping
    7764
  • Quality
    7763

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 93%
Positive
17,648
Neutral
794
Negative
534
View ratings trends
30
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How would you rate Alibris?

Reviews (93,660)

Rating

Timeframe

Other

Reviews that mention popular keywords

shopping experience (1124) web site (349) use site (212) credit card (495) billing address (202) coupon code (245) shopping cart (178) email address (83)
Thumbnail of user ivarh9
Canada
1 review
0 helpful votes
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April 25th, 2024
Verified purchase

I am happy that I can restock my library with purchases from Alibris. Your prices and selections are amazing

satisfied

Service
Value
Shipping
Quality

Date of experience: April 15, 2024

Thumbnail of user shereew35
California
1 review
0 helpful votes
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April 21st, 2022
Verified purchase

The site was easy to use, but the website seems glitchy. I got error messages each time I tried to move to a next step, had to refresh the page and re-enter information, which was annoying.

Reason I chose this business:

The price was unbeatable.

Date of experience: March 22, 2022

Thumbnail of user hansr40
Illinois
1 review
0 helpful votes
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May 31st, 2024
Verified purchase
• Updated review

I ordered two copies to the wrong shipping address before I got this right. It would be nice to feature shipping address in a more prominent fashion.

Date of experience: May 21, 2024

Couldn't have been easier to find what I wanted
September 13th, 2021
Verified purchase
• Previous review

Date of experience: September 13, 2021

Thumbnail of user saml220
Texas
2 reviews
9 helpful votes
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November 18th, 2022
Verified purchase
• Updated review

I JUST HOPE THIS BOOK I JUST PAID FOR IS A HARDCOVER EDITION AS ADVERTISED. IT HAS BEEN MY EXPERIENCE THAT ABOUT HALF THE TIME THE SELLER WILL SEND ME A SOFTCOVER COPY INSTEAD. I HAVE PAID FOR A HARDCOVER BOOK! THANK YOU.

Date of experience: November 18, 2022

As long I as receive the book I ordered--AS REPRESENTED--a...
November 3rd, 2022
Verified purchase
• Previous review

As long I as receive the book I ordered--AS REPRESENTED--a HARDCOVER copy of The Oxford Shakespeare King Henry VI, Part 1, it's four stars.

Reason I chose this business:

Because Alibris is not WORLD OF BOOKS.

Date of experience: November 3, 2022

Thumbnail of user judithk258
Texas
1 review
0 helpful votes
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May 11th, 2023
Verified purchase
• Updated review

If you know what you are looking for, it is easy to find. I bought two movies (DVD's). But if I couldn't remember the title, I could have found it by naming the stars in it.

Reason I chose this business:

Whenever I sincerely want something, just gotta have it, I know I can find it at Alibris for a decent price.

Date of experience: May 11, 2023

Found most of what I wanted, but before I could check...
September 6th, 2022
Verified purchase
• Previous review

Found most of what I wanted, but before I could check out I lost one of my four items. Oh well, better luck next time. JEK

Reason I chose this business:

I love movies, Alibris has the prices I love. Thank you.

Date of experience: September 6, 2022

I tell everyone I know about Alibris
July 30th, 2021
Verified purchase
• Previous review

I tell everyone I know about Alibris. It is my favorite way to get the best books and movies by mail.

Reason I chose this business:

I've been looking for a book on the colors of horses, and finally found what I want.

Date of experience: July 30, 2021

Thumbnail of user lauric27
Washington
1 review
0 helpful votes
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August 31st, 2022
Verified purchase

Quite a nice site; no fuss, no muss. I was able to find what I wanted easily. I liked that you stated the shipping upfront. And I appreciate that you take PayPal for payment. Thank you.

Reason I chose this business:

Wanted to establish an account with Alibris for future purchases.

Date of experience: August 31, 2022

Thumbnail of user remyr24
Florida
1 review
0 helpful votes
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July 15th, 2024
Verified purchase

You can find rare titles at good prices on this website, but they never show pics of the books.

Reason I chose this business:

You can find rare titles at good prices on this website

Value
Shipping
Quality

Date of experience: July 5, 2024

Thumbnail of user donnam4302
Wisconsin
1 review
0 helpful votes
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July 15th, 2024
Verified purchase

Well executed website and it made shopping a very enjoyable experience

Date of experience: July 5, 2024

Thumbnail of user tobyy24
California
1 review
0 helpful votes
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July 15th, 2024
Verified purchase
• Updated review

Always have great service from Alibris! Look forward to the next purchase.

Reason I chose this business:

Good prices, good service.

Value
Shipping
Quality

Date of experience: July 5, 2024

Excellent!
June 13th, 2024
Verified purchase
• Previous review

Always a good experience with Alibris buying books, DVRs and CDs.

Excellent.

Reason I chose this business:

Good choice of books, DVRs and CDs and great prices.

Service
Value
Shipping
Quality

Date of experience: June 3, 2024

Thumbnail of user melissak1545
Georgia
1 review
0 helpful votes
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July 15th, 2024
Verified purchase

Great and thanks for ease of technology. Filter. Price. Details.

Date of experience: July 5, 2024

Thumbnail of user samuelc875
California
1 review
0 helpful votes
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July 15th, 2024
Verified purchase

I didn't receive the correct tracking number until a week later

Well they handed it with a new tracking number

Reason I chose this business:

Cheap and affordable

Service
Value
Shipping
Quality

Date of experience: July 5, 2024

Thumbnail of user marshallc141
Washington
1 review
0 helpful votes
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July 15th, 2024
Verified purchase
• Updated review

Everything about this transaction was great! I'm a satisfied customer.

Value
Shipping
Quality

Date of experience: July 5, 2024

So far, great
April 1st, 2024
Verified purchase
• Previous review

Date of experience: March 22, 2024

Thumbnail of user teresaf331
New York
1 review
0 helpful votes
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March 9th, 2024
Verified purchase
• Updated review

Need to knoe shipping arrival date earlier in the process of ordering. Other websites like eBay trll you onnthe listing immediatrly so you can shop honestly comparatively and make the best choice.

Reason I chose this business:

Good sale price and good shipping price

Date of experience: February 28, 2024

Quick, easy, no issues
October 9th, 2022
Verified purchase
• Previous review
Reason I chose this business:

Cheapest price for used book I searched on Google

Date of experience: October 9, 2022

Quick and straightforward ordering
August 11th, 2021
Verified purchase
• Previous review
Reason I chose this business:

Cheapest price on Google shopping

Date of experience: August 11, 2021

Thumbnail of user bonniew611
California
1 review
0 helpful votes
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July 15th, 2024
Verified purchase
• Updated review

Seems okay, so far. I'll wait till after I receive my order from you.

Reason I chose this business:

Cheapest price for this book.

Date of experience: July 5, 2024

Good and easy
February 3rd, 2024
Verified purchase
• Previous review
Reason I chose this business:

To avoid Amazon!

Date of experience: February 3, 2024

Thumbnail of user lynm167
Georgia
1 review
0 helpful votes
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July 15th, 2024
Verified purchase

This a book I illustrated and want some extras for friends, happy to finally find it here!

Date of experience: July 5, 2024

Thumbnail of user jeffreym931
Illinois
1 review
0 helpful votes
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September 2nd, 2021
Verified purchase

Probably my misunderstanding, but I thought I'd be eligible $4 off due to 2-day sale.

Also, when I continued shopping, items I put in cart were delated that I had only put in minutes before.

Reason I chose this business:

Good price on Lavender Palette, sale

* Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: August 3, 2021

Thumbnail of user peterb3218
Virginia
1 review
0 helpful votes
  • Send Message
July 15th, 2024
Verified purchase

Thank you to the seller for a positive book shopping experience.

Value
Shipping
Quality

Date of experience: July 5, 2024

Thumbnail of user vincec176
Pennsylvania
1 review
0 helpful votes
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July 15th, 2024
Verified purchase
• Updated review

Always good! I've been using Alibris, off and on, for years.

Date of experience: July 5, 2024

Always an easy shopping experience
August 11th, 2023
Verified purchase
• Previous review
Reason I chose this business:

Use them fairly regular.

Date of experience: August 11, 2023

Always enjoy coming here, but I have to get out fast!
September 29th, 2021
Verified purchase
• Previous review
Reason I chose this business:

Sometimes, you are the only one with certain books.

Date of experience: September 29, 2021

Fast; as usual!
February 14th, 2021
Verified purchase
• Previous review
Reason I chose this business:

Haven't been there for a while.

Date of experience: February 14, 2021

Thumbnail of user sharonh2995
Arizona
1 review
0 helpful votes
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July 11th, 2024
Verified purchase
• Updated review

Alibris has been my go-to for books for more than 20 years! Always satisfied.

Reason I chose this business:

It's where I always go to buy books.

Date of experience: July 1, 2024

Alibris is my go-to place for ordering books!
June 21st, 2024
Verified purchase
• Previous review

Alibris is my go-to place for ordering books! I have been ordering books from alibris for over 20 years.

Reason I chose this business:

Been using it for years.

Date of experience: June 11, 2024

Thumbnail of user anns1882
Florida
1 review
0 helpful votes
  • Send Message
April 18th, 2024
Verified purchase

Your site is organized so well and it only takes a minute to find what I want! Not so on other book/music sites, that's for sure. 💖

Reason I chose this business:

I was looking for an inexpensive vocal score.

Date of experience: April 8, 2024

Thumbnail of user margod35
Ohio
1 review
0 helpful votes
  • Send Message
March 11th, 2022
Verified purchase

My shopping on line experience with your site was very easy. I happened to stumble across this site when I couldn't get access to another popular site.

Reason I chose this business:

Because it was quick and easy to order.

Date of experience: March 11, 2022

Thumbnail of user donnab2138
Pennsylvania
1 review
0 helpful votes
  • Send Message
April 19th, 2022
Verified purchase
• Updated review

I found the book I wanted quickly. I got an email about $10 off, though, but I couldn't find a way to use it. I would have purchased more if I could have.

Reason I chose this business:

Because of the email.

Date of experience: April 19, 2022

Shipping is too high
December 8th, 2021
Verified purchase
• Previous review

Shipping is too high. I buy online from many vendors. Your shipping fees are high.

Reason I chose this business:

I was looking for a specific book.

* Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: November 8, 2021

Thumbnail of user jeannek108
Texas
1 review
0 helpful votes
  • Send Message
June 21st, 2021
Verified purchase

Free shipping is confusing. Without having to read your list of eligibles it would help to see immediately if the item selected is eligible. If it already is, I, missed it, and apologize.

Date of experience: May 22, 2021

Thumbnail of user joanb754
Pennsylvania
1 review
0 helpful votes
  • Send Message
November 25th, 2021
Verified purchase

DO NOT store my credit card. I've said this before. IF in fact I said yes at some point, I was not aware what I was doing. I repeat. DO NOT store my credit card.

Reason I chose this business:

My good experience with finding what I want and good dependable response and delivery keeps me coming back.

* Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: October 26, 2021

Thumbnail of user mildredh103
Missouri
1 review
0 helpful votes
  • Send Message
February 1st, 2023
Verified purchase

I signed up to get a coupon. The only action taken was for you to get my o formation. There was no where to write in or use the coupon code. Quite scammish.

* Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: January 2, 2023

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From the business

We love browsing books, drinking coffee, and talking with people who love good stories.

Business History

Born from Interloc, a database for proffesional booksellers, Alibris has spent over two decades connecting book lovers to book sellers. It's the premier marketplace for textbooks, used books and rare, out-of-print books and supports countless small booksellers across the country. With over 270 million books, Alibris has something for you.

Company Representative

Thumbnail of user mikef1003
Mike F.
Director of Client Services
Typically responds within 2 days

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