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    Alibris

2024 SITEJABBER AWARD

Alibris

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Overview

Alibris has a rating of 4.7 stars from 93,655 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Alibris most frequently mention great prices, good price, and shopping experience. Alibris ranks 1st among Used Books sites.

  • Service
    682
  • Value
    7770
  • Shipping
    7759
  • Quality
    7758

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 93%
Positive
17,655
Neutral
796
Negative
534
View ratings trends
30
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How would you rate Alibris?

Reviews (93,655)

Rating

Timeframe

Other

Reviews that mention popular keywords

shopping experience (1124) web site (349) use site (212) credit card (495) billing address (202) coupon code (245) shopping cart (178) email address (83)
Thumbnail of user sarahk1873
Texas
1 review
0 helpful votes
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September 26th, 2023
Verified purchase

I love how affordable the books are and the variety of books to choose from. I just wish shipping wasn't so high, but I also know shipping is out of y'all's control.

Reason I chose this business:

It’s cost is lower than other sites

Date of experience: September 26, 2023

Thumbnail of user kimberlyu516
Iowa
1 review
0 helpful votes
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January 2nd, 2022
Verified purchase

Excellent but for wanting to increase my order. In changing it from 1 book to get the 3 you have in stock, I lost the order. Then I had to retype everything.

Reason I chose this business:

You carried a book I wanted

Date of experience: January 2, 2022

Thumbnail of user charlesm3615
California
1 review
0 helpful votes
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January 31st, 2024
Verified purchase

Could not place an order until I found my password, then could not find my order, then had to redo it. Could n get my money on accout to pay with discover card rewards. Shipping too much

Reason I chose this business:

It came up when I researched my wanting to purchase

Date of experience: January 24, 2024

Thumbnail of user gregoryd814
Virginia
1 review
0 helpful votes
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July 14th, 2024
Verified purchase

I found the books I wanted and the ordering process was easy.

Reason I chose this business:

I came from addall.

Date of experience: July 4, 2024

Thumbnail of user ivanv123
New Jersey
2 reviews
0 helpful votes
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July 14th, 2024
Verified purchase

Seamless with all aspects---finding the book, price of the book, delivery time

Reason I chose this business:

Used before and happy with service, delivery.

Value
Shipping
Quality

Date of experience: July 4, 2024

Thumbnail of user briseidaf1
Florida
1 review
0 helpful votes
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July 26th, 2022
Verified purchase

I had recieved a book as a gift and my dogs found it first and ruined it for me. So I decided to order a new one. I was happy to find it here at a great price! Feeling better about my book!

Date of experience: July 26, 2022

Thumbnail of user janew685
Texas
2 reviews
0 helpful votes
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May 9th, 2022
Verified purchase

Good except it didn't allow my 5 dollar off coupon which I was planning on using due to money is tight because I'm on disability and a strict income and I was buying the movies for my grandkids.

Date of experience: May 9, 2022

Thumbnail of user maureend299
Kentucky
1 review
0 helpful votes
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June 8th, 2022
Verified purchase

You really need to take off the Captcha coming from Goodreads. Alibris is now the last place I check because of the awkwardness of accessing your site from Goodreads.

Reason I chose this business:

Because other outlets didn't have it.

Date of experience: May 9, 2022

Thumbnail of user timothyg512
Florida
1 review
0 helpful votes
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April 15th, 2024
Verified purchase
• Updated review

I think if you order movies from the same seller you should get a discounts on shipping. $4.99 for each item is expensive.

Reason I chose this business:

Nice prices on movies and books

Date of experience: April 5, 2024

Enjoy all the DVDs and prices
April 2nd, 2024
Verified purchase
• Previous review
Reason I chose this business:

Great selection.

Date of experience: March 23, 2024

Great movies great prices
April 12th, 2022
Verified purchase
• Previous review

Date of experience: April 12, 2022

Awesome A+
December 14th, 2021
Verified purchase
• Previous review
Reason I chose this business:

Reliable and great prices

Date of experience: December 14, 2021

II love Alibris!
November 27th, 2021
Verified purchase
• Previous review

II love Alibris! They have a great variety of books and movies and excellent prices

Reason I chose this business:

Prices and selections

Date of experience: November 27, 2021

I love Alibris they have great selections and awesome...
September 15th, 2021
Verified purchase
• Previous review

I love Alibris they have great selections and awesome prices

Date of experience: September 15, 2021

I like your selection and prices and shipping isn't...
September 7th, 2021
Verified purchase
• Previous review

I like your selection and prices and shipping isn't outrageous like some places.

Reason I chose this business:

You had what I was looking for

Date of experience: September 7, 2021

Alibris has the best selections and great price love...
April 8th, 2021
Verified purchase
• Previous review

Alibris has the best selections and great price love shopping here

Reason I chose this business:

Great prices

Date of experience: April 8, 2021

Thumbnail of user johnb8352
Kentucky
1 review
0 helpful votes
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February 23rd, 2022
Verified purchase

The shopping experience I had was amazing! I had searched for a Benjamin Banneker book for years and was unable to find one in print. Also, the offer for a $300 yearly coupon was too good to pass up.

Date of experience: February 23, 2022

Thumbnail of user rosed497
South Carolina
1 review
0 helpful votes
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November 8th, 2022
Verified purchase
• Updated review

Alibris has a very user friendly web site. Excellent packaging and quick shipping - very reasonable prices for materials and shipping. What more could a booklover want?

Reason I chose this business:

I knew I'd have a good chance of finding what I was looking for. Alibris is always my first choice when I'm looking for books.

Date of experience: November 8, 2022

You make it very easy to find whatever title you're...
October 4th, 2022
Verified purchase
• Previous review

You make it very easy to find whatever title you're seeking.

Reason I chose this business:

Past performance - always excellent.

Date of experience: October 4, 2022

Thumbnail of user bethc763
Montana
2 reviews
0 helpful votes
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July 16th, 2023
Verified purchase

Website is not easy to navigate. It freezes. I couldn't find the shopping cart, had to add another book to get to checkout and the. Delete thee tea book.

Reason I chose this business:

Had the book I was looking for

Date of experience: June 15, 2023

Thumbnail of user anned741
Louisiana
1 review
0 helpful votes
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June 2nd, 2024
Verified purchase

The book was at the best price that I could find. The prices varied greatly on different book order sites.

Reason I chose this business:

Shopped around for best price for an expensive book.

Value
Shipping
Quality

Date of experience: May 23, 2024

Thumbnail of user michaelr5126
Michigan
1 review
0 helpful votes
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October 22nd, 2022
Verified purchase

State code requires entry from manual entry instead of prescribed automatic entry
Also, continually borthering me with matters that I do not have time or patience for. PERIOD.

* Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: September 22, 2022

Thumbnail of user joannb310
Michigan
1 review
0 helpful votes
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June 13th, 2022
Verified purchase

When I left the order screen to check a review of Alibris, I lost access to my order on my Android. When I started over, it did find my order, but it should have remained visible.

Reason I chose this business:

A Google search for the book I needed

Date of experience: May 14, 2022

Thumbnail of user ac1150
GB
1 review
0 helpful votes
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October 16th, 2023

Purchased a CD from Alibris that certainly wasn't cheap, instead I got sent a dirty, broken cassette tape. Emailed Alibris, no response for 3 weeks.

I messaged their Facebook page and got an instant response (I initially asked a sales-related question and funnily enough they replied almost instant because they obviously didn't know it was me contacting them to complain), I then mention my issue and that I have been ignored and the advisor palms me off to their "email team"…

About 10 minutes later I receive an email from "Ryan Warner" a rude worker who claimed "they never received" my original message and then he rather condescendingly sent me a link to where I "should have" contacted them… The irony is, it's the same link I used originally 3 weeks ago! I mentioned this to Ryan and even sent him a screenshot of Alibris acknowledging receipt of my enquiry and guess what? Ryan didn't mention it again (or bother to apologise) when I exposed his lies, he just threw a measly £4 coupon at me hoping I would go away… Well here I am

Alibris employees - How about you don't ignore peoples messages for 3 weeks and then claim you never received them instead of just being honest and apologising.

Shocking service and I'm spreading the word far and wide.

Products used:
None

* Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: September 16, 2023

Thumbnail of user donalds2161
Missouri
1 review
0 helpful votes
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June 1st, 2024
Verified purchase

I visit Alibris only occasionally, and have for 30 years, and with this visit I see why I keep coming back. What I need is here, and easy to get.

Reason I chose this business:

Looking for psychoanalysis books

Date of experience: May 22, 2024

Thumbnail of user gs535
Nevada
2 reviews
0 helpful votes
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February 6th, 2021
Verified purchase

I put in for a search of a old old book and here it is about 1 week later. They have it. Book about extreme institutionalize racism throughout Britain in the 70s and 80s.

Reason I chose this business:

They found my requested book

Date of experience: February 6, 2021

Thumbnail of user jehup
Texas
1 review
0 helpful votes
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November 28th, 2022
Verified purchase

Thank You All for such a wonderful experience. Happy Holidays to you all.Please send a special thank you to the wed site that was so hrlpful to me in making this purchase a success.

Date of experience: November 28, 2022

Thumbnail of user timl730
Canada
1 review
0 helpful votes
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January 31st, 2023
Verified purchase

I would like an easy way to see shipping costs to Canada before sale, perhaps you have it and I did not see it - but it owuld be handy to have a ballpark cost

Date of experience: January 31, 2023

Thumbnail of user danitam27
North Carolina
1 review
0 helpful votes
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June 1st, 2024
Verified purchase
• Updated review

The shopping experience was quick and easy. I knew a topic but not a particular author, and Alibris did the rest!

Reason I chose this business:

I always check Alibris before buying any book!

Date of experience: May 22, 2024

Quick and Easy
March 15th, 2023
Verified purchase
• Previous review
Reason I chose this business:

Alibris is my number one stop when buying books!

Date of experience: March 15, 2023

Thumbnail of user sheleadaw
Louisiana
1 review
0 helpful votes
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July 5th, 2023
Verified purchase

It was difficult initially to find the book by the IBSN, but once google'd the site popped up. The site is easy to use and like other related book options that relate to topic.

Reason I chose this business:

https://www.gettextbooks.com/isbn/*******844/ Referred me through Google.

Date of experience: July 5, 2023

Thumbnail of user rebeccaj1133
Arkansas
1 review
0 helpful votes
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February 13th, 2023
Verified purchase

When I signed in, my cart emptied and I could not recall the 3rd title I had selected. I also found I was unable to easily moved back from the cart to continue shopping.

Reason I chose this business:

Price and selection of desired titles.

Date of experience: February 13, 2023

Thumbnail of user shelbyh392
New York
1 review
0 helpful votes
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April 14th, 2024
Verified purchase

I enjoy this company very fast and easy just wish it had a estimated time and date when the package was going to be arriving

Reason I chose this business:

Vampire diaries was hard to come by walmart did have them but was in a box for 71 dollars and didn't really wanna pay that. I tried Amazon they didn't have the last two episodes so I tried alibris and the prices where cheaper

Value
Shipping
Quality

Date of experience: April 4, 2024

Thumbnail of user ronaldj955
Florida
1 review
0 helpful votes
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July 14th, 2024
Verified purchase

Smooth shopping experience. Thank you for the low prices!d

Reason I chose this business:

Librarian recommendation.

Date of experience: July 4, 2024

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From the business

We love browsing books, drinking coffee, and talking with people who love good stories.

Business History

Born from Interloc, a database for proffesional booksellers, Alibris has spent over two decades connecting book lovers to book sellers. It's the premier marketplace for textbooks, used books and rare, out-of-print books and supports countless small booksellers across the country. With over 270 million books, Alibris has something for you.

Company Representative

Thumbnail of user mikef1003
Mike F.
Director of Client Services
Typically responds within 2 days

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