Sitejabber Website Reviews and Complaints
  • Bookmark

    Alibris

2024 SITEJABBER AWARD

Alibris

Write a Review

Overview

Alibris has a rating of 4.7 stars from 93,651 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Alibris most frequently mention great prices, good price, and shopping experience. Alibris ranks 1st among Used Books sites.

  • Service
    682
  • Value
    7767
  • Shipping
    7756
  • Quality
    7755

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 93%
Positive
17,654
Neutral
795
Negative
534
View ratings trends
30
See all photos
How would you rate Alibris?

Reviews (93,651)

Rating

Timeframe

Other

Reviews that mention popular keywords

shopping experience (1124) web site (349) use site (212) credit card (495) billing address (202) coupon code (245) shopping cart (178) email address (83)
Thumbnail of user laurag2480
Illinois
1 review
0 helpful votes
  • Send Message
July 14th, 2024
Verified purchase

They always have unusual books for a great price, fast shipping

Reason I chose this business:

They had the book I wanted

Value
Shipping
Quality

Date of experience: July 4, 2024

Thumbnail of user jimg1965
California
1 review
0 helpful votes
  • Send Message
July 14th, 2024
Verified purchase

Can't beat the prices on used books and they usually arrive quicker than expected.

Reason I chose this business:

Selection, price, shipping times

Value
Shipping
Quality

Date of experience: July 4, 2024

Thumbnail of user robertm5728
Nebraska
1 review
0 helpful votes
  • Send Message
July 14th, 2024
Verified purchase
• Updated review

Great selection to choose from. Quality suppliers. Don't appreciate exorbitant shipping charges.

Reason I chose this business:

Always able to meet my needs. My "go to" supplier for books.

Date of experience: July 4, 2024

Quick...
January 26th, 2022
Verified purchase
• Previous review

Quick... easy... almost always have the titles I'm looking for.

Reason I chose this business:

Best inventory.

Date of experience: January 26, 2022

Thumbnail of user babetteb16
Louisiana
1 review
0 helpful votes
  • Send Message
July 4th, 2024
Verified purchase

The process was easy, but I am not that good at surveys and am now complete.

Date of experience: June 24, 2024

Thumbnail of user allenc438
North Carolina
1 review
0 helpful votes
  • Send Message
July 14th, 2024
Verified purchase
• Updated review

Great prices and quick delivery. The books are always in good shape as well. Thank you.

Reason I chose this business:

I tried a few different websites searching for the same books and Alibris came out better overall. Some items cost a little more but when I qualified for the free shipping, Alibris saved me the most money.

Date of experience: July 4, 2024

Easy to search and find what I needed
August 9th, 2022
Verified purchase
• Previous review
Reason I chose this business:

You had more used books than the competitors.

Date of experience: August 9, 2022

Thumbnail of user thomasm4739
Illinois
1 review
0 helpful votes
  • Send Message
November 13th, 2023
Verified purchase

Whaddaya want me to say? It's as if a vending machine wanted a compliment for spitting out a Diet Coke…

Jeez Louise & a bucket a bees. Move along, people: you gots books to sell!

Reason I chose this business:

You had what I wanted at a relatively low price.

Date of experience: October 14, 2023

Thumbnail of user markg3744
Virginia
1 review
0 helpful votes
  • Send Message
July 13th, 2024
Verified purchase
• Updated review

Website is easy to navigate and use to complete a transaction.

Reason I chose this business:

Want to give business to an Amazon competitor.

Date of experience: July 3, 2024

Ordering is very easy and efficient
January 31st, 2024
Verified purchase
• Previous review
Reason I chose this business:

Easy and not amazon

Date of experience: January 31, 2024

Thumbnail of user kevina2027
Texas
1 review
0 helpful votes
  • Send Message
May 7th, 2024
Verified purchase

Easy process. Choose- add to cart- pay. Order arrived 4 - 7 days depending on your location and the 3rd party location.

Reason I chose this business:

Was looking for a bible dictionary, search google and saw your name and thought I give it a try.

Value
Shipping
Quality

Date of experience: April 27, 2024

Thumbnail of user garyv170
Illinois
1 review
0 helpful votes
  • Send Message
January 30th, 2024
Verified purchase
• Updated review

The shipping address is correct, but the billing address is not. It should be the same as the shipping address: Gary Von Euer, 5718 S. Kenwood Ave., Apt. 1, Chicago, IL *******.

Reason I chose this business:

Enormous range of titles available, reasonable prices, good customer service.

Date of experience: January 23, 2024

Very smooth!
May 17th, 2023
Verified purchase
• Previous review
Reason I chose this business:

A long experience of a very broad range of titles and good service.

Date of experience: May 17, 2023

For starters, you have many copies of the title I have...
March 7th, 2021
Verified purchase
• Previous review

For starters, you have many copies of the title I have ordered. Amazon has only one -- for over $500!

Date of experience: March 7, 2021

Thumbnail of user ednad74
Massachusetts
1 review
0 helpful votes
  • Send Message
December 30th, 2022
Verified purchase

Didn't want to order two copies of this book but couldn't find anywhere to cancel the second order. How do I cancel the second copy?
Maybe this will help other shoppers.

Reason I chose this business:

Have ordered from you in the past and never had any trouble before.
Maybe I'm just getting older! At 94 things do get a bit confusing!

* Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: November 30, 2022

Thumbnail of user marym3963
New York
1 review
0 helpful votes
  • Send Message
May 31st, 2021
Verified purchase

I do not like the saving of my credit card number. I see no way to say no to your saving it. I prefer to use the card and refuse a site permission to save. Neverthe less, shopping is easy

Reason I chose this business:

You have what I want.

Date of experience: May 31, 2021

Thumbnail of user dianer1621
Texas
1 review
0 helpful votes
  • Send Message
December 14th, 2022
Verified purchase

This has been really easy and fast. I wanted this book I went to search found it, bought it and the person will mail it to me. Couldn't be any easier.

Reason I chose this business:

You had the book listed and the price was right.

Date of experience: December 14, 2022

Thumbnail of user saraa402
California
1 review
0 helpful votes
  • Send Message
June 22nd, 2023
Verified purchase
• Updated review

It took a very long time to finally complete my order. I was stuck at a screen that wanted me to confirm my address, and I couldn't get past it. Finally!

Reason I chose this business:

I needed this book.

Date of experience: May 23, 2023

Clear listingof options
February 13th, 2023
Verified purchase
• Previous review

Date of experience: February 13, 2023

Easy to find; appreciate that the book is in good condition,...
December 9th, 2022
Verified purchase
• Previous review

Easy to find; appreciate that the book is in good condition, etc.

Reason I chose this business:

Another company sent me the wrong book and is now out of this one.

Date of experience: December 9, 2022

So good to find the books I need at good prices!
May 27th, 2021
Verified purchase
• Previous review
Reason I chose this business:

I was looking for a particular book at a good price.

Date of experience: May 27, 2021

Thumbnail of user damarisr64
Virginia
1 review
0 helpful votes
  • Send Message
February 4th, 2024
Verified purchase

Very nice place to shop prices for a Bible maybe a little pricey but it was for a gift to a youth that needed it in church God bless you all and this world Amen

Date of experience: February 4, 2024

Thumbnail of user colleeng213
Wisconsin
1 review
0 helpful votes
  • Send Message
November 29th, 2023
Verified purchase
• Updated review

Love being able to find repurposed books for myself and to send to friends. When i read a great book, many times I will send it to a friend to share my enjoyment

Reason I chose this business:

Have been using Alibris for lots of years

Date of experience: November 29, 2023

Love buying old cook books on this site
March 18th, 2023
Verified purchase
• Previous review

Love buying old cook books on this site. Ususally in very good shape

Date of experience: March 18, 2023

Love finding books at a discounted rate and pass them...
February 3rd, 2022
Verified purchase
• Previous review

Love finding books at a discounted rate and pass them onto others.

Reason I chose this business:

Looking for an older book and usually find it hee

Date of experience: February 3, 2022

Thumbnail of user joanj179
Nevada
2 reviews
1 helpful vote
  • Send Message
May 7th, 2024
Verified purchase
• Updated review

Super company which offers alternatives to expensive traditional ways of purchasing books. Very easy to navigate website.

Reason I chose this business:

Great products. Extension offerings. Good prices. And great service.

Value
Shipping
Quality

Date of experience: April 25, 2024

Love Alibris, but wish there was something we could...
January 28th, 2022
Verified purchase
• Previous review

Love Alibris, but wish there was something we could do to reduce the cost of shipping,

Reason I chose this business:

Great company with great prices. Reliable.

Date of experience: January 28, 2022

Always reliable with great pricing
March 8th, 2021
Verified purchase
• Previous review

Date of experience: March 8, 2021

Thumbnail of user danas545
Texas
1 review
0 helpful votes
  • Send Message
October 27th, 2021
Verified purchase
• Updated review

I recently placed an order for 2 copies of 'Forrest Gump' in DVD format based on the category "Movies". What I received were 2 copies of the soundtrack in CD format - not what I was looking for or expected when I entered the Movies category.

Reason I chose this business:

To reorder what I initially thought I had ordered.

* Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: September 27, 2021

Quick and easy
August 6th, 2021
Verified purchase
• Previous review

Date of experience: August 6, 2021

Thumbnail of user chelseak165
Texas
1 review
0 helpful votes
  • Send Message
April 29th, 2024
Verified purchase
• Updated review

Always on time, great customer service if you're like me and sometime ship them to the wrong place! I can always find what I need

Reason I chose this business:

I stumbled across it one day and I’m obsessed

Service
Value
Shipping
Quality

Date of experience: April 19, 2024

I love this site so much
October 1st, 2023
Verified purchase
• Previous review

Date of experience: October 1, 2023

Thumbnail of user williamg1631
Florida
1 review
0 helpful votes
  • Send Message
July 13th, 2021
Verified purchase

Your service for the past 20 years has been excellent. Your rating on each particular book has been accurateas to the books condition. Keep up the good work

Reason I chose this business:

From my past business with you over the paste 20 years.

Date of experience: July 13, 2021

Thumbnail of user ninak111
France
2 reviews
0 helpful votes
  • Send Message
July 24th, 2021
Verified purchase

Fine but I would like a picture for every item. For example, this item is described as both hardcover and softcover; a picture would clear up the confusion.

Reason I chose this business:

Because that's where I found the book.

Date of experience: July 24, 2021

Thumbnail of user darrend142
Australia
1 review
0 helpful votes
  • Send Message
April 12th, 2021
Verified purchase

Excellent webpage setup. Easy to navigate. Useful links to locate authors and titles. Easy to find various editions of the same work, in order to find preferential content.

Reason I chose this business:

Found the book I wanted listed online via BookFinder.com

Date of experience: April 12, 2021

Thumbnail of user barbarap1123
California
1 review
0 helpful votes
  • Send Message
February 17th, 2021
Verified purchase

The site was easy to use but couldn't necessarily see if the book was abridged or the number of pages; some entries had the information and some didn't.

Reason I chose this business:

I couldn't find the leaders guide for Jabez on other sites.

Date of experience: February 17, 2021

Thumbnail of user neenap8
Texas
1 review
0 helpful votes
  • Send Message
June 1st, 2024
Verified purchase

The shipping not showing up until the very very end was confusing and time consuming;, and I could not find an answer until going on reddit

Date of experience: May 22, 2024

Thumbnail of user nicoles1640
Washington
1 review
0 helpful votes
  • Send Message
December 4th, 2021
Verified purchase

Shipping costs can double the order and it makes me reduce the number of books I buy. Cart optimizer should look for the same book through the same seller to reduce shipping costs.

Reason I chose this business:

I can almost always find books I want.

Date of experience: December 4, 2021

Thumbnail of user richardp1549
Minnesota
1 review
0 helpful votes
  • Send Message
February 16th, 2021
Verified purchase

I tried to change from credit card to debit card account, but your site was unable to handle thar, so I used the dreaded credit card again. You do not accept debit cards?

Reason I chose this business:

Bcs are not the dreaded anazon

* Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: January 17, 2021

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

We love browsing books, drinking coffee, and talking with people who love good stories.

Business History

Born from Interloc, a database for proffesional booksellers, Alibris has spent over two decades connecting book lovers to book sellers. It's the premier marketplace for textbooks, used books and rare, out-of-print books and supports countless small booksellers across the country. With over 270 million books, Alibris has something for you.

Company Representative

Thumbnail of user mikef1003
Mike F.
Director of Client Services
Typically responds within 2 days

How do I know I can trust these reviews about Alibris?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Alibris?