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    Alibris

2024 SITEJABBER AWARD

Alibris

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Overview

Alibris has a rating of 4.7 stars from 93,647 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Alibris most frequently mention great prices, good price, and shopping experience. Alibris ranks 1st among Used Books sites.

  • Service
    682
  • Value
    7765
  • Shipping
    7754
  • Quality
    7753

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 93%
Positive
17,663
Neutral
794
Negative
534
View ratings trends
30
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How would you rate Alibris?

Reviews (93,647)

Rating

Timeframe

Other

Reviews that mention popular keywords

shopping experience (1123) web site (349) use site (212) credit card (495) billing address (202) coupon code (244) shopping cart (178) email address (83)
Thumbnail of user jenniferl2245
Virginia
1 review
0 helpful votes
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December 10th, 2021
Verified purchase

Alibris nearly always has what I'm looking for, even when I'm occasionally looking for something out of print - such a wonderful site for bibliophiles!

Reason I chose this business:

Good holiday coupon and I knew the site would have what I was looking for

Date of experience: December 10, 2021

Thumbnail of user ww222
Florida
2 reviews
0 helpful votes
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March 5th, 2023
Verified purchase

Didn't get my up to $5 off my first order when signing up for txts. I didn't expect it to come off shipping but to get the book for free would have been nice.

Reason I chose this business:

A friend recommended a book from you

Date of experience: February 3, 2023

Thumbnail of user dimitrya2
California
1 review
0 helpful votes
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September 21st, 2022
Verified purchase

I have had three books cancelled on me so far. I needed the books on time and at this p0int they will all be arriving late because I keep getting books cancelled on me.

* Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: August 22, 2022

Thumbnail of user terrym18
California
1 review
0 helpful votes
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April 10th, 2024
Verified purchase

It has always been a good experience ordering from Alibris. I've been doing business here for several years and no issues to report.

Reason I chose this business:

Saw an ad for a dvd I was searching for.

Value
Shipping
Quality

Date of experience: March 31, 2024

Thumbnail of user delorese37
Oregon
1 review
0 helpful votes
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May 31st, 2024
Verified purchase

I found what I was looking for and in the condition I wanted. I was able to sign up and check out with no problems. Thanks!

Reason I chose this business:

I was looking for a used book.

Date of experience: May 21, 2024

Thumbnail of user twilac10
Iowa
1 review
0 helpful votes
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January 11th, 2021
Verified purchase

Alibris uses an exceedingly simple webpage format. The ordering process is smooth. The prices are UNBEATABLE across the web, and I have found it to be a good source for hard-to-find books.

Reason I chose this business:

Best price for my book search.

Date of experience: January 11, 2021

Thumbnail of user michaelb12221
Kansas
1 review
0 helpful votes
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May 31st, 2024
Verified purchase
• Updated review

Thank you for the quick and easy service and for providing books which are both affordable and in great condition.

Reason I chose this business:

The site is user friendly and we have always been able to find affordable books in great condition.

Date of experience: May 21, 2024

Thank you for a user friendly system
April 26th, 2024
Verified purchase
• Previous review
Reason I chose this business:

I have ordered from Alibris before and have only had favorable experiences with this site.

Date of experience: April 16, 2024

Thumbnail of user charlesb1549
Oregon
1 review
0 helpful votes
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June 2nd, 2024
Verified purchase
• Updated review

I use their services all the time. I'm supposed to type 50 characters for this review, which is now achieved.

Value
Shipping
Quality

Date of experience: May 23, 2024

Awesome, as usual
September 26th, 2023
Verified purchase
• Previous review

Date of experience: September 26, 2023

As usual, fast, East, and dependable
January 16th, 2021
Verified purchase
• Previous review

As usual, fast, East, and dependable. And best of all, it doesn't support Amazon.

Date of experience: January 16, 2021

Thumbnail of user jonh857
Georgia
1 review
0 helpful votes
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May 31st, 2024
Verified purchase
• Updated review

Simple process finding a book in ordering it over the Internet. Look forward to a speedy shipping process to put book into use.

Date of experience: May 21, 2024

Thank you
January 25th, 2021
Verified purchase
• Previous review

Thank you. Appreciate affordable pricing

Date of experience: January 25, 2021

Thumbnail of user justinh1324
Texas
1 review
0 helpful votes
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May 7th, 2024
Verified purchase

Thank you for making life-changing books affordable. How frugal is the chariot that bears the human soul.

Reason I chose this business:

My dad and I have a massive personal library largely curated with unique editions from around the world we obtained at Alibris.

Date of experience: April 23, 2024

Thumbnail of user bruceg385
California
1 review
0 helpful votes
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December 2nd, 2021
Verified purchase

I ordered a book and paid for it however the told me that book wasn't available so I got a replacement. I hope they credit my account for the first book.

* Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: November 2, 2021

Thumbnail of user claudettea11
California
1 review
0 helpful votes
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July 9th, 2024
Verified purchase
• Updated review

Easy and quick to find exactly the books you want. Good selection and choices.

Reason I chose this business:

Very simple and quick.

Date of experience: June 29, 2024

Excellent choices and prices
April 14th, 2021
Verified purchase
• Previous review
Reason I chose this business:

Prefer buying pre-owned books but anti-Amazon when possible

Date of experience: April 14, 2021

Thumbnail of user henryt193
South Carolina
1 review
0 helpful votes
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October 18th, 2021
Verified purchase

I struggled to change the shipping address. I should be able to change it at checkout, not make the address part of a wishlist, which was the only way I could set up the the correct address.

Date of experience: September 18, 2021

Thumbnail of user donnac3096
Indiana
1 review
0 helpful votes
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January 7th, 2024
Verified purchase
• Updated review

I wish that the free-shipping books showed up correctly totaled before the final screen. Instead, shipping is added to all the books, and only at the final screen, the free shipping is applied.

Reason I chose this business:

I shopped for years at Amazon, but often, the pricing is better at Alibris.

Date of experience: January 7, 2024

When I submitted the order to Paypal, it included shipping...
January 14th, 2024
Verified purchase
• Previous review

When I submitted the order to Paypal, it included shipping charges for all the items, even though all but one item were eligible for free shipping. It was only AFTER I left the original screen that the price reflected corrected shipping charges. This is particularly annoying to not see an accurate amount being sent to Paypal.

Reason I chose this business:

I've used Alibris many times before. The website use to show the daily coupons immediately, but now, the customer has to search and search to locate them.

* Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: December 21, 2023

Thumbnail of user reginaldt95
Alabama
1 review
0 helpful votes
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July 13th, 2024
Verified purchase

Unprecedented inventory, superb prices, and a great integrity-driven reputation!

Reason I chose this business:

All of the above.

Date of experience: July 3, 2024

Thumbnail of user oliverb130
Canada
1 review
0 helpful votes
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July 13th, 2024
Verified purchase
• Updated review

Straightforward no glitches and easy to check at any stage of the process

Reason I chose this business:

They had the book I wanted in used condition

Date of experience: July 3, 2024

The Alibris web site is easy enough to use
February 29th, 2024
Verified purchase
• Previous review
Reason I chose this business:

They had the books that I wanted (used) at a decent price.

Date of experience: February 29, 2024

Very straightforward
December 2nd, 2023
Verified purchase
• Previous review
Reason I chose this business:

They had the book I wanted in new condition

Date of experience: December 2, 2023

It is not easy to see which credit card is being billed
September 2nd, 2023
Verified purchase
• Previous review
Reason I chose this business:

They had the items I wanted in stock

Date of experience: September 2, 2023

Pretty straightforward, but to ensure that you got...
November 17th, 2022
Verified purchase
• Previous review

Pretty straightforward, but to ensure that you got the very best deal remember to check for shipping costs among various vendors et cetera.

Reason I chose this business:

They had the book that I wanted

Date of experience: November 17, 2022

OK, but I could NOT change which credit card to use
June 22nd, 2022
Verified purchase
• Previous review

OK, but I could NOT change which credit card to use. There is something WRONG with your site or the instructions. PLEASE LOOK AT THIS.

Reason I chose this business:

Had the book in stock at a decent price.

Date of experience: June 22, 2022

There are others but Alibris is the best place to start...
April 15th, 2022
Verified purchase
• Previous review

There are others but Alibris is the best place to start and finish

Reason I chose this business:

Best price and delivery

Date of experience: April 15, 2022

Alibris have always been fair and their book descriptions...
June 15th, 2021
Verified purchase
• Previous review

Alibris have always been fair and their book descriptions are reliable

Reason I chose this business:

They had the item I wanted in hardback at an attractive price

Date of experience: June 15, 2021

Thumbnail of user bruceh1262
Connecticut
1 review
0 helpful votes
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July 13th, 2024
Verified purchase

Alibris offers great service -- excellent selection -- reliable

Reason I chose this business:

Best selection

Date of experience: July 3, 2024

Thumbnail of user marcellinef1
Texas
1 review
0 helpful votes
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July 13th, 2024
Verified purchase

All of the books ordered were in better condition than expected.

Value
Shipping
Quality

Date of experience: July 3, 2024

Thumbnail of user bobp1159
Canada
1 review
0 helpful votes
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July 13th, 2024
Verified purchase

Good description, arrived on time, east to search the site, lots of options

Reason I chose this business:

Find a specific book

Value
Shipping
Quality

Date of experience: July 3, 2024

Thumbnail of user md815
Illinois
1 review
0 helpful votes
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July 12th, 2024
Verified purchase

Very satisfied; why do I have to enter 50 characters? I was satisfied. Isn't that enough?

Reason I chose this business:

You had the title I wanted at the right price -- w/o markings on the pages.

Value
Shipping
Quality

Date of experience: July 2, 2024

Thumbnail of user roberta4465
Tennessee
1 review
0 helpful votes
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July 13th, 2024
Verified purchase

Easy website to navigate. Great value and pricing. Positive experience.

Reason I chose this business:

Previous satisfactory experience.

Date of experience: July 3, 2024

Thumbnail of user jefft794
Washington
1 review
0 helpful votes
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July 13th, 2024
Verified purchase
• Updated review
Reason I chose this business:

You always have what I am looking for!

Date of experience: July 3, 2024

No complaints
February 5th, 2022
Verified purchase
• Previous review
Reason I chose this business:

To order a dvd

Date of experience: February 5, 2022

Thumbnail of user heidis744
Ohio
1 review
0 helpful votes
  • Send Message
July 13th, 2024
Verified purchase

I have always received books in excellent condition at the best price.

Reason I chose this business:

Price and availability.

Value
Shipping
Quality

Date of experience: July 3, 2024

Thumbnail of user daniellef686
Ohio
1 review
0 helpful votes
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July 13th, 2024
Verified purchase

Book came as described and in a timely manner. Very pleased with my purchase!

Value
Shipping
Quality

Date of experience: July 3, 2024

Thumbnail of user lucym287
Michigan
2 reviews
0 helpful votes
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July 13th, 2024
Verified purchase
• Updated review

I am always satisfied with the selection at Alibris and their prices

Date of experience: July 3, 2024

Always satisfied with books I buy from Alibris
August 25th, 2021
Verified purchase
• Previous review
Reason I chose this business:

They had the book I wanted at a reasonable price

Date of experience: August 25, 2021

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From the business

We love browsing books, drinking coffee, and talking with people who love good stories.

Business History

Born from Interloc, a database for proffesional booksellers, Alibris has spent over two decades connecting book lovers to book sellers. It's the premier marketplace for textbooks, used books and rare, out-of-print books and supports countless small booksellers across the country. With over 270 million books, Alibris has something for you.

Company Representative

Thumbnail of user mikef1003
Mike F.
Director of Client Services
Typically responds within 2 days

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