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    Alibris

2024 SITEJABBER AWARD

Alibris

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Overview

Alibris has a rating of 4.7 stars from 93,645 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Alibris most frequently mention great prices, good price, and shopping experience. Alibris ranks 1st among Used Books sites.

  • Service
    682
  • Value
    7763
  • Shipping
    7752
  • Quality
    7751

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 93%
Positive
17,666
Neutral
794
Negative
534
View ratings trends
30
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How would you rate Alibris?

Reviews (93,645)

Rating

Timeframe

Other

Reviews that mention popular keywords

shopping experience (1123) web site (349) use site (212) credit card (495) billing address (202) coupon code (244) shopping cart (178) email address (83)
Thumbnail of user rebekahm125
Texas
2 reviews
0 helpful votes
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July 12th, 2024
Verified purchase

I'm very satisfied with this vendor and will use them again.

Value
Shipping
Quality

Date of experience: July 2, 2024

Thumbnail of user ashleyl1295
Florida
1 review
0 helpful votes
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July 12th, 2024
Verified purchase

Because ok came in very good condition/brand new. Exactly what I was looking for at a decent price.

Reason I chose this business:

They had the cheaper option.

Value
Shipping
Quality

Date of experience: July 2, 2024

Thumbnail of user vivianr116
Pennsylvania
1 review
0 helpful votes
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July 12th, 2024
Verified purchase
• Updated review

Thank you for having books at reasonable prices! I was pleased.

Reason I chose this business:

I've used Alibris in the past and have been pleased with your service.

Date of experience: July 2, 2024

Thank you for your service
May 19th, 2021
Verified purchase
• Previous review

Thank you for your service. I was glad to find a book I've been looking for.

Date of experience: May 19, 2021

Thumbnail of user slyh1
Luxembourg
1 review
0 helpful votes
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April 12th, 2024
Verified purchase

The book was well protected and as described. Delivery from the US to Europe was very fast, ahead of scheduled time. I do not have any complaints.

Reason I chose this business:

Because they had what I was looking for!

Value
Shipping
Quality

Date of experience: April 1, 2024

Thumbnail of user joyw409
Illinois
3 reviews
0 helpful votes
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April 3rd, 2024
Verified purchase

I'd open an account to "save time" next time but I CAN'T DEAL WITH ONE MORE PASSWORD!
So, this 76-yr-old gal will continue to shop as "guest". You guessed it!

Reason I chose this business:

Yours was the best price that came up after googling the book's title

Date of experience: March 24, 2024

Thumbnail of user tysonr34
Utah
1 review
0 helpful votes
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April 3rd, 2024
Verified purchase
• Updated review

I like the site, just don't order any books with the little delivery truck on them, they might not be in stock, even though they're listed.

Reason I chose this business:

So I didn't have to use amazon.

Date of experience: March 24, 2024

I enjoy getting books here, I feel better about supporting...
October 17th, 2023
Verified purchase
• Previous review

I enjoy getting books here, I feel better about supporting small independent book sellers rather than large business' (Amazon).

Reason I chose this business:

I've used Alibris for at least 15 years now.

Date of experience: October 17, 2023

Thumbnail of user williamw3894
Florida
1 review
0 helpful votes
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May 28th, 2024
Verified purchase
• Updated review

My favorite source for books. I can find even technical books I need and choose the quality of book I desire.

Reason I chose this business:

Alibris had the book I was searching for and my library did not. I needed a new copy because I gave away the old one.

Date of experience: May 18, 2024

I had a lot of trouble correcting shipping and billing...
May 23rd, 2023
Verified purchase
• Previous review

I had a lot of trouble correcting shipping and billing addresses and my credit card information. I think my credit card info has changed from what it was on file there.Been

Reason I chose this business:

I have been a long time customer and have ordered many books from Alibris

Date of experience: May 23, 2023

Thumbnail of user feliciam377
North Carolina
1 review
0 helpful votes
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May 28th, 2024
Verified purchase

The book I was looking for came in Mint condition. I will continue to do business with Alibris in the future.

Reason I chose this business:

Lowest price

Value
Shipping
Quality

Date of experience: May 18, 2024

Thumbnail of user ashleyt1032
Washington
1 review
0 helpful votes
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May 30th, 2024
Verified purchase

Pricing with shipping could be more transparent. Some offerings of free shipping didn't fit with some books.

Reason I chose this business:

Googled free shipping and it came up, but was disappointed when 90% of the books I ordered did not have free shipping.

Date of experience: May 20, 2024

Thumbnail of user johnh4646
Florida
1 review
0 helpful votes
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January 9th, 2021
Verified purchase

Suggest you shorten your webpage checkout. Entering the name, address etc is not necessary when paying with Paypal. Figure out a fast track for success...

Reason I chose this business:

No idea,, you had the video I was seeking.

Date of experience: January 9, 2021

Thumbnail of user sandrat1178
Pennsylvania
1 review
0 helpful votes
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January 16th, 2023
Verified purchase
• Updated review

Great except would like explanation of how many books are actually in Bolitar's Game...book jacket indicates just one for Darkest Hour but is listed as three

Reason I chose this business:

Easy, good selection

Date of experience: January 16, 2023

Easy to find books in your listing
April 10th, 2022
Verified purchase
• Previous review
Reason I chose this business:

Best selection

Date of experience: April 10, 2022

Thumbnail of user holliea128
Louisiana
1 review
0 helpful votes
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July 11th, 2024
Verified purchase

I was happy to find this textbook at Alibris. The price was decent and the shipping time was great.

Reason I chose this business:

They had the book in stock and offered a coupon.

Value
Shipping
Quality

Date of experience: July 1, 2024

Thumbnail of user todort6
New Jersey
1 review
0 helpful votes
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May 24th, 2023
Verified purchase

Audiobook format should be added as a filter in the main search. Charging over $4 shipping per book is obscene - especially when it's not related to weight and has no upper limit.

Reason I chose this business:

I like the book selection.

Date of experience: April 24, 2023

Thumbnail of user verak62
California
1 review
0 helpful votes
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June 1st, 2022
Verified purchase

Was at amazon first, but when googling jimi items, saw alibris had better prices... hope the quality of dvd's will be good. - God bless you all. - Respectfully, Vera

Date of experience: June 1, 2022

Thumbnail of user timothyn112
Oregon
1 review
0 helpful votes
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January 18th, 2021

Never received book. Misplaced my order number so I'm screwed. They have conveniently blamed Covid-19 as rendering them incapable of contacting via phone.

* Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: December 19, 2020

Thumbnail of user roberts4713
New York
1 review
0 helpful votes
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March 30th, 2021
Verified purchase

Easy searching, good information on condition of used books. Check-out a little glitchy and no option for tax exempt purchase or institutional account.

Reason I chose this business:

Last resort for replacement library books.

Date of experience: March 30, 2021

Thumbnail of user lorraineg172
Massachusetts
2 reviews
1 helpful vote
  • Send Message
July 11th, 2024
Verified purchase
• Updated review

Quickly found what I was looking for & ordering was easy. I love the website.

Date of experience: July 1, 2024

Easy to fine what I was looking for, and I like you...
June 13th, 2024
Verified purchase
• Previous review

Easy to fine what I was looking for, and I like you can see the different options.

Reason I chose this business:

Great prices

Date of experience: June 3, 2024

So easy to find books & order
September 24th, 2023
Verified purchase
• Previous review
Reason I chose this business:

I have used Alibris for years.

Date of experience: September 24, 2023

I usually can always find what I'm looking for!
June 21st, 2021
Verified purchase
• Previous review
Reason I chose this business:

I always find a cheaper price

Date of experience: June 21, 2021

Thumbnail of user carolynb1786
Texas
1 review
0 helpful votes
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May 18th, 2024
Verified purchase

I purchased books from this site through Amazon and was very pleased with the quality of books, packaging and quick delivery.

Reason I chose this business:

Prior purchase through HPB-Emerald was excellent. Decided to start here to locate other books.

Date of experience: May 8, 2024

Thumbnail of user jp1209
Oregon
2 reviews
0 helpful votes
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July 5th, 2024
Verified purchase
• Updated review

Great shopping experience! I am always able to find exactly what I want at Alibris!

Reason I chose this business:

It's always great, shopping here!

Date of experience: June 25, 2024

THERE IS ALWAYS GREAT SHOPPING EXPERIENCE WHEN LOOKING...
June 18th, 2024
Verified purchase
• Previous review

THERE IS ALWAYS GREAT SHOPPING EXPERIENCE WHEN LOOKING FOR BOOKS WITH ALIBRIS!

Reason I chose this business:

ALWAYS A GREAT SHOPPING EXPERIENCE

Date of experience: June 8, 2024

It's always a great shopping experience with alibris!
June 5th, 2024
Verified purchase
• Previous review

It's always a great shopping experience with alibris! I have shopped for books from alibris for many years!

Reason I chose this business:

Have shopped with Alibris for years!

Date of experience: May 26, 2024

A great shopping experience
June 1st, 2024
Verified purchase
• Previous review

A great shopping experience.

I never have an issue shopping at Alibris!

Reason I chose this business:

Alibris always has what I'm looking for!

Date of experience: May 22, 2024

Great shopping experience
April 20th, 2024
Verified purchase
• Previous review
Reason I chose this business:

Great shopping experience

Date of experience: April 10, 2024

Thumbnail of user cecilep31
Washington
1 review
0 helpful votes
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April 29th, 2024
Verified purchase

I wanted to include a note about shipping. If charges change please let me know before shipping so I can authorize or cancel. Thanks

Reason I chose this business:

When I can’t find the book I need Alibris usually has it

Date of experience: April 19, 2024

Thumbnail of user denisem2334
New Hampshire
1 review
0 helpful votes
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February 26th, 2024
Verified purchase

I GET all these emails saying I will save money. It's a crock because I have to spend more money than I want to in order to have the coupon be worth something.

Reason I chose this business:

I thought I was going to get a deal but I was wrong.

* Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: February 16, 2024

Thumbnail of user chrisf934
Oregon
1 review
0 helpful votes
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August 6th, 2021
Verified purchase

You actually aren't to blame. My frustrations come from a long line of internet deterioration, offensive language by sellers, and complete breakdown of the process of getting information, personalized services, and satisfactory experience involved in buying things online or on the phone. You should cater the whole experience to your customers' satisfaction and ease, which 90-98% of online and telephone businesses no longer do. The internet has overused its usefulness and reason for being which was supposed to be blah blah blah speek and all that otaaher $#*!. Speed? It takes ridiculously long times just to get extremely simple and straightforward info or do some simple transaction, which negates all the benefits and then some. People are trained to think this is all necessary and this is the wave of the future rather than a tsunami that is flooding the whole city, town, and landscape. Ig's over unless we can curtail the unregulated use of health-damaging and reproduction-altering electromagnetics such as microwaves, wifi, dumb meters, and other such genocidal electromagnetic assault devices. People need to read up on this subject or suffer teh consequences of trusting anyone in a corporate board room, high position in government, or who is a soldier for these homicidal scammers.

Reason I chose this business:

I thought it might have the books I needed at a reasonable price and have decent customer service, but almost none do any more. No personal representative on a readilyu available phone line, without a damn 20min. Queue means you really dont' care about your customer which makes the message "because we care about you" twice as offensive and f*d up. No one that pushes their customer service overseas to people that can barely be deciphered at 1/4 or 1/5 our minimum wage gives a rat's $#*! about their customers and their business. Period. How did this come to be? Mission creep, I guess, but it's time to sdurn it back and get back to gold standard service and proud, shining businesses.

* Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: July 7, 2021

Thumbnail of user thomasc2724
GB
2 reviews
0 helpful votes
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March 24th, 2023
Verified purchase

I have ordered 3 books from the US to be shipped to the UK in the last few months. 2 didn't arrive and one was cancelled immediately without explanation. Their international shipping uses the cheapest possible surface mailing company, and there is no tracking (available to the customer, or probably at all) past the US hub. Both books that were shipped as far as the US hub, and then were "lost". One was expensive and fairly rare (signed by Sir Edmund Hillary - the polar explorer). You cannot contact them regarding this delivery until after 45 days, when they immediately tell you it is "lost". Then they issue a refund. Their is no Customer Service at all. Generic responses all the way. This is not how you operate a service to either the buyer or seller - in both instances that the book has been lost, the sellers are equally perplexed and astounded by their (lack of) response or resolution.
BE WARNED - DON'T ORDER FROM US TO UK UNLESS YOU PLAY THE LOTTERY AND OFTEN WIN - check out reviews from other UK buyers with international deliveries.
I have added an image to reflect my opinion of the people they employ.

Tip for consumers:
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* Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Value
Shipping
Returns
Quality

Date of experience: February 22, 2023

Thumbnail of user carolk1874
North Carolina
1 review
0 helpful votes
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December 27th, 2023
Verified purchase

So far doing and placing my order was very streamlined and easy. I am so looking forward to receiving this book Finding Alaska: the Life and Art of Shannon Cartwright by Shannon Cartwright and Dashka Stater

Reason I chose this business:

It has been so hard to locate this book via various sellers - very disappointing; however, Alibris offered Book Fetch to help find this book and I was pleasantly surprised when I looked at my email just now indicating you located a copy for me. I ordered it immediately. Thank you

Date of experience: December 27, 2023

Thumbnail of user zolal
Texas
3 reviews
2 helpful votes
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May 28th, 2021
Verified purchase

You had the book I was looking for that is out of print. I know there will be several thousand people looking for it now as it was mentioned on Relevant Radio on the Patrick Madrid Show.

Reason I chose this business:

It had a high satisfaction rate

Date of experience: May 28, 2021

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From the business

We love browsing books, drinking coffee, and talking with people who love good stories.

Business History

Born from Interloc, a database for proffesional booksellers, Alibris has spent over two decades connecting book lovers to book sellers. It's the premier marketplace for textbooks, used books and rare, out-of-print books and supports countless small booksellers across the country. With over 270 million books, Alibris has something for you.

Company Representative

Thumbnail of user mikef1003
Mike F.
Director of Client Services
Typically responds within 2 days

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