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    Alibris

2024 SITEJABBER AWARD

Alibris

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Overview

Alibris has a rating of 4.7 stars from 93,625 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Alibris most frequently mention great prices, good price, and shopping experience. Alibris ranks 1st among Used Books sites.

  • Service
    682
  • Value
    7748
  • Shipping
    7737
  • Quality
    7736

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 93%
Positive
17,752
Neutral
798
Negative
534
View ratings trends
30
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How would you rate Alibris?

Reviews (93,625)

Rating

Timeframe

Other

Reviews that mention popular keywords

shopping experience (1123) web site (349) use site (212) credit card (495) billing address (202) coupon code (244) shopping cart (178) email address (83)
Thumbnail of user jamess9198
Michigan
1 review
0 helpful votes
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January 11th, 2024
Verified purchase

Many books that are rare I can find on here at a decent price. Shipping is a bit costly though, hence the 4/5 stars.

Reason I chose this business:

Good books at fair pricing.

Date of experience: January 11, 2024

Thumbnail of user terryb817
Ohio
1 review
0 helpful votes
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July 5th, 2024
Verified purchase
• Updated review

Nice and easy; always get good selections; good conditions on books

Date of experience: June 25, 2024

Why can't you idiotic clowns change my account page...
November 6th, 2022
Verified purchase
• Previous review

Why can't you idiotic clowns change my account page to reflect my correct password?

* Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: October 7, 2022

I cannot get my correct password on my account page
November 2nd, 2022
Verified purchase
• Previous review

I cannot get my correct password on my account page. Please change this. I don't need your instructions. They don't work.

Reason I chose this business:

You're the last resort

Date of experience: October 3, 2022

My password on the accounts page is never properly...
September 8th, 2022
Verified purchase
• Previous review

My password on the accounts page is never properly listed

Date of experience: August 9, 2022

I would like my password to appear automatically, not...
August 27th, 2022
Verified purchase
• Previous review

I would like my password to appear automatically, not have to type it in. Why is my original password no good?

Date of experience: July 28, 2022

My password continues to be listed improperly and you...
June 2nd, 2022
Verified purchase
• Previous review

My password continues to be listed improperly and you refuse to change it

* Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: May 3, 2022

No matter what
May 12th, 2022
Verified purchase
• Previous review
Reason I chose this business:

No matter what you say, my password does not work.

Date of experience: April 12, 2022

No matter what you say, I must always re do my password
April 28th, 2022
Verified purchase
• Previous review

Date of experience: March 29, 2022

I would like to have my acct page bro't up to date...
April 24th, 2022
Verified purchase
• Previous review

I would like to have my acct page bro't up to date so that I don't have to look up my password each time I order. This is about my 50th request for this. Is anybody home?

Date of experience: March 25, 2022

On my account page
March 31st, 2022
Verified purchase
• Previous review
Reason I chose this business:

On my account page, why can't my password be entered properly? I have to look up my password each time and enter the correct one. Could you guys correct that finally?

Date of experience: March 1, 2022

Why cna't I have my correct password noted on my sign...
February 10th, 2022
Verified purchase
• Previous review

Why cna't I have my correct password noted on my sign in page?

Reason I chose this business:

I always choose Alibris first even tho you won't put my password on my sign in page

Date of experience: February 10, 2022

My listed password on the accounts page never works...
November 11th, 2021
Verified purchase
• Previous review

My listed password on the accounts page never works and I always need to exit and change it. I don't know why this is happening. Ordering always was so easy. What has happened?

Reason I chose this business:

I always go there first

* Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: October 12, 2021

Why has shipping gone up?
November 2nd, 2021
Verified purchase
• Previous review

Why has shipping gone up? Why do I have to enter everything three times? Why do I have to create a new account every time I order? Buying alibris used to be so easy

Date of experience: October 3, 2021

I ordered the Book of the Dun Cow for 1.99
March 17th, 2021
Verified purchase
• Previous review

I ordered the Book of the Dun Cow for 1.99. For some reason after all the years I've been buying books from Alibris, my order data was compromised. When I got finished re entering my payment data, my order and the book were gone. I had to buy a different, more expensive book. I hope this doesn't happen again. Maybe I'm not buying enough books?

Reason I chose this business:

Price and convenience

Date of experience: March 17, 2021

Thumbnail of user russellb925
Alabama
1 review
0 helpful votes
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June 1st, 2024
Verified purchase

Very effective. But some books do n0t contain the page numbers. Also coupons should be more user friendly and easier to secure

Reason I chose this business:

Repeat customer

Date of experience: May 22, 2024

Thumbnail of user johnr7079
Alaska
1 review
0 helpful votes
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January 10th, 2024
Verified purchase
• Updated review

Ordered these 2 books a few days ago and got cancellation notices, so I ordered them again just now. The process was smooth.

Date of experience: January 10, 2024

The procedure to renew my password erased my order...
January 31st, 2024
Verified purchase
• Previous review

The procedure to renew my password erased my order information and I didn't see the same purchase options I had already selected. This dampens my enthusiasm for returning to your site.

Reason I chose this business:

I got here via BookFinder.

* Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: January 7, 2024

Thumbnail of user sumnerb26
Massachusetts
1 review
0 helpful votes
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May 14th, 2024
Verified purchase

Based on information from your website before I placed my order, I expected free shipping. I got charged.

Reason I chose this business:

You had what I wanted, for a good price.

Date of experience: May 4, 2024

Thumbnail of user stevena1432
Texas
1 review
0 helpful votes
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May 19th, 2024
Verified purchase

Have always had a good experience with Alibris. Wide selection of used books reasonable pricing and shipping.

Reason I chose this business:

Have used on and off for many years.

Value
Shipping
Quality

Date of experience: May 9, 2024

Thumbnail of user johns15420
West Virginia
1 review
0 helpful votes
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April 5th, 2024
Verified purchase

I was happy with the ordering and shipping of my book through Alibris. The delivery took ~ 2 days longer than I expected though.

Reason I chose this business:

I like the variety and quality of used books they sell...

Value
Shipping
Quality

Date of experience: March 26, 2024

Thumbnail of user lynned241
California
1 review
0 helpful votes
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May 28th, 2024
Verified purchase

Kind of disappointed. Not what I expected. Sparce foliage and smaller than expected. But I love the color

Value
Shipping
Quality

Date of experience: May 18, 2024

Thumbnail of user nancye1117
California
1 review
0 helpful votes
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June 14th, 2024
Verified purchase
• Updated review

I have no remarks for now or in the future so thank you for shipping my book on time

Reason I chose this business:

I have no remarks for now

Value
Shipping
Quality

Date of experience: June 4, 2024

It's been fine but the shipping costs are much too...
February 23rd, 2023
Verified purchase
• Previous review

It's been fine but the shipping costs are much too high.

Reason I chose this business:

I've purchased used booked from Alibris before. Regarding the feedback agreement, I do not want my name used. If it is used I will not purchase anything from Alibris again.

Date of experience: February 23, 2023

Thumbnail of user brendaleer
Pennsylvania
1 review
0 helpful votes
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May 8th, 2024
Verified purchase

Wonderful selection of Books and DVD's. And just love the prices. You are one of my favorite places to shop!

Reason I chose this business:

Very wide selection of Books and DVD's.

Value
Shipping
Quality

Date of experience: April 28, 2024

Thumbnail of user cherig89
Washington
1 review
0 helpful votes
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January 9th, 2024
Verified purchase
• Updated review

My favorite website to order books never disappoints me. Easy to use and more often than not has the book I need!

Reason I chose this business:

My favorite website for ordering books. I always look here first.

Date of experience: January 9, 2024

Love this website!
January 5th, 2023
Verified purchase
• Previous review

Love this website! It's my go to for any book need I have!

Reason I chose this business:

My first choice! I always search here for any book.

Date of experience: January 5, 2023

Thumbnail of user lincolns61
Washington
1 review
0 helpful votes
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February 21st, 2024
Verified purchase

It is completely annoying that when a category is selected the available items are randomly listed. They should be alphabetical.

Reason I chose this business:

Had a DVD I was searching for.

* Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: January 27, 2024

Thumbnail of user avisc22
New Mexico
1 review
0 helpful votes
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January 28th, 2024
Verified purchase
• Updated review

I would have liked my shopping cart to not empty when I went through the sign-in and forgotten password loops.

Reason I chose this business:

I felt there was a high probability of finding the book I was looking for, rather than an altered reprint.

Date of experience: January 28, 2024

Getting logged in and changing my password and then...
September 18th, 2023
Verified purchase
• Previous review

Getting logged in and changing my password and then not finding the items I was interested in without searching all over and still not finding the original seller, well, it was a hassle. One of the original books I never found in the condition I wanted.

Reason I chose this business:

I had made a list of books from my collection which I am missing, and found some more by the same author.

Date of experience: August 19, 2023

Thumbnail of user jamesl4763
California
1 review
0 helpful votes
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January 28th, 2024
Verified purchase

Great price for a very good condition used book. Easy to fill in credit card data and name and address.

Reason I chose this business:

Price was great

Date of experience: January 28, 2024

Thumbnail of user jeraldc32
Wisconsin
1 review
0 helpful votes
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January 6th, 2024
Verified purchase

Other than Amazon, this book was hard to find but my local small bookstore recommended Alibris and it was pretty easy from there.

Reason I chose this business:

Because of a recommendation from a small bookstore here and the fact that I hate Amazon.

Date of experience: January 6, 2024

Thumbnail of user donnak1813
Washington
1 review
0 helpful votes
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January 7th, 2024
Verified purchase

I usually shop for books on ebay but this is every bit as easy so I will consider shopping with Alibris now!

Reason I chose this business:

I got a coupon and it reminded me of your business.

Date of experience: January 7, 2024

Thumbnail of user prudencem13
Maryland
1 review
0 helpful votes
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January 9th, 2022
Verified purchase

The cost of the book is so complicated between tax coupon shipping and dealoz cashback. Not straightforward. Shipping on Dealoz not same as on Alibris

Reason I chose this business:

Lowest price on Dealoz

Date of experience: December 10, 2021

Thumbnail of user pame116
Ohio
2 reviews
0 helpful votes
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July 3rd, 2024
Verified purchase
• Updated review

Your cite was easy to navigate and I found everything I wanted. Thanks!

Reason I chose this business:

Used it before

Date of experience: June 23, 2024

It was easy
May 12th, 2021
Verified purchase
• Previous review
Reason I chose this business:

Needed to find cheap books

Date of experience: May 12, 2021

Thumbnail of user lawrenceb988
New Jersey
1 review
0 helpful votes
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December 29th, 2023
Verified purchase

Fast and Easy. I gave you my email however I never got the $5 credit gift at checkout. There was no promo code

Reason I chose this business:

You have the books i wanted

Date of experience: December 29, 2023

Thumbnail of user rosel757
New Jersey
1 review
0 helpful votes
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January 3rd, 2024
Verified purchase

Great selection & best prices for popular chef's cookbook. Will return again & also recommend to friends. Thank you so very much.

Reason I chose this business:

Google search.

Date of experience: January 3, 2024

Thumbnail of user alane417
GB
1 review
0 helpful votes
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April 5th, 2024
Verified purchase

Poor website design, difficult to use on Android (links intermittently don't work). Loss of connection loses the link to an extant orderable book.

Reason I chose this business:

It's the place I can find the book I need

* Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: March 26, 2024

Thumbnail of user karaz17
Indiana
3 reviews
0 helpful votes
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January 8th, 2024
Verified purchase
• Updated review

Found a used book in adequate condition for a very competitive price and then saved another $1 with promotion. Thank you

Reason I chose this business:

Googled book and author. Alibris had best price.

Date of experience: January 8, 2024

Very user-friendly site
November 14th, 2022
Verified purchase
• Previous review

Very user-friendly site. I was able to see condition of book, the original sale price along with the price i'd pay and shipping costs. No surprises.

Reason I chose this business:

Found almost by accident. Alibris has never popped up before when i've looked for a book--what is your niche?

Date of experience: November 14, 2022

Thumbnail of user cyrilm45
Massachusetts
1 review
0 helpful votes
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July 4th, 2024
Verified purchase
• Updated review

Easy and quick and I add words because you require 50 characters

Reason I chose this business:

Used books are cheaper and part of the reuse economy

Date of experience: June 24, 2024

I am always caught off guard by the low cost of the...
September 14th, 2023
Verified purchase
• Previous review

I am always caught off guard by the low cost of the books and the high cost of shipping!

Reason I chose this business:

I support the used book economy for environmental and budgetary reasons

Date of experience: September 14, 2023

Site is relatively easy to use
December 3rd, 2021
Verified purchase
• Previous review

Site is relatively easy to use. Thanks! But 10 dollars in books has 18 dollars in shipping? Wow!

Reason I chose this business:

I like to support used book sellers

Date of experience: December 3, 2021

I am happy to support re-sale of used books!
October 18th, 2021
Verified purchase
• Previous review
Reason I chose this business:

I am happy to support re-sale of used books! And I needed to find several books not easily obtainable locally, used.

Date of experience: October 18, 2021

Relatively easy to use, happy to be directed to used...
September 1st, 2021
Verified purchase
• Previous review

Relatively easy to use, happy to be directed to used book sellers nationwide

Reason I chose this business:

Used books save me money, re-purpose books no longer wanted elsewhere (environmental)

Date of experience: September 1, 2021

Thumbnail of user jsyw
Italy
1 review
0 helpful votes
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February 16th, 2024
Verified purchase

The Alibris website surreptitiously signs one into their mailing list rather than having customers opt in. Let the buyer beware!

Reason I chose this business:

I have had enough of Amazon, too much actually.

* Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: January 23, 2024

Thumbnail of user francesr585
Florida
1 review
0 helpful votes
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July 5th, 2024
Verified purchase

Quick, easy, looks like great inventory, easy to compare prices

Reason I chose this business:

You had the book and for the better price

Date of experience: June 25, 2024

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From the business

We love browsing books, drinking coffee, and talking with people who love good stories.

Business History

Born from Interloc, a database for proffesional booksellers, Alibris has spent over two decades connecting book lovers to book sellers. It's the premier marketplace for textbooks, used books and rare, out-of-print books and supports countless small booksellers across the country. With over 270 million books, Alibris has something for you.

Company Representative

Thumbnail of user mikef1003
Mike F.
Director of Client Services
Typically responds within 2 days

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